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J Parkers Reviews

4.4 Rating 20,261 Reviews

85 %

of reviewers recommend J Parkers

Company Reviews

4.4

Based on 20,261 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About J Parkers:

As a family business established in 1933, we are one of the leading plant and bulb companies in the UK. Because we share a genuine enthusiasm for gardening with all our customers, we are fully committed to providing the best available products at the best available prices.

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J Parkers 5 star review on 13th May 2024

J Parkers 5 star review on 30th April 2024

J Parkers 5 star review on 30th April 2024

J Parkers 5 star review on 18th April 2024

J Parkers 5 star review on 26th March 2024

J Parkers 5 star review on 26th March 2024

J Parkers 5 star review on 26th March 2024

165

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Last year i ordered chrysthimums and they arrived so late only a few gave any flowers this year I have ordered a few mums as yet not arrived and also 6 tomatoes that have arrived but are a very sorry state very spindaly and one just keeled over. Wont be using Parkers again. I my experience never on time . jkimber”

“Poor packaging and handling had damaged some of the plants and Grasses did appear dead. Appreciate that they all needed potting on and hopefully would recover so waited a few weeks. No joy and in fairness replacements were sent but they too arrived damaged and waiting to see if they recover. Refund issued for a Passiflora as both original and replacement were not salvageable. None of the plants will end up looking like the pictures on the website and certainly not this year as was hoped and will need to purchase more from a garden centre. Perhaps 2 or 3 out of 12 will be of an acceptable size and show after a couple of seasons. First and last time of using an online supplier.”

“Why can’t you deliver to Northern Ireland BIG part of United Kingdom exactly same postal rates and normal delivery company costs. Plants arriving at my house daily from England. So others don’t have a problem”

“Wild garlic seeds did not take at all. 3 out of 100 seeds took”

“I ordered 3 phlox subulate snowflake (packs) The arrived in very poor condition at least 3 of the plants were completely dead. I have had no response from Parkers”

“The plant we ordered was very poor when it arrived so we followed your instructions of what to do when the plant arrived and then planted it as instructed, however the plant looks pathetic and it will be a miricle if if suvives, no more orders from us”

Hi Thank you for your review and I am sorry to learn of your disappointment with your order. It is always really sad when we learn that plants are not up to customers expectations. As no order information has been included, please can you email the details to me at review@jparkers.co.uk and I'll take a look at this for you. Kind regards, Trish

“Totally dissatisfied with my order my plants came pot bound and in a poor condition photo’s have been taken. But will not up load to your site what are you going to do?”

Hi Graham Thank you for your review and I am sorry to learn of your disappointment with your order. It is normal for perennials not to look their best at this stage as last years foliage is not removed as this can affect the newly growing roots. If the modules have arrived with lots of roots it does mean they are raring to go and have strong root systems which have been checked prior to packing, therefore, we advise to plant them up directly into the garden or in to a larger pot if preferred and advise further in the unlikely event they fail to come through with new growth in the next 2-3 weeks. All plants and bulbs have a full guarantee. You can send photo's through to me at review@jparkers.co.uk and I can take a look for you. Kind regards, Trish

“This year I had to replace two moment in time roses which I bought from you two years ago . The two replacements roses were awful brown and dead on arrival last month. I have put them in pots but there is no sign of life. I am extremely disappointed as I spent over £100 on roses in memor of our two dogs who lived here all there lives . I would appreciate a quick response to this query. Thank you Mrs Joan Paton”

Hi Joan Thank you for your review and I am sorry to learn of your disappointment with your roses Please don't hesitate to contact me at review@jparkers.co.uk with your order details Kind regards, Trish

“Had 2 lots of flowers this year bot both very poor specimens and insisted on a refund of the nemesia which were just small lumps of soil with a dead bit of greenery hanging out. Abso,utely disgusting and will never order anything else from them”

Hi Anonymous Thank you for your review and I am sorry to learn of your disappointment with your order. It is always sad for us when we hear this when plants have been sent happy and healthy arrive in poor condition. Please don't hesitate to contact me at review@jparkers.co.uk with the details and I can try and resolve this for you. Kind regards, Trish

“Really disappointing. It looks like I’ve been sent 3 twigs, not like the photos at all. Just disappointing from the obvious over selling on this site.”

Hi Ray Thank you for your review and I am sorry to learn of your disappointment with your order I am unable to trace any order from you with the information given please don't hesitate to get in touch with me at review@jparkers.co.uk and I'll try and help Regards, Trish

“Very disappointed in your customer service. I have responded to your customer enquiry form and received a ‘Ticket Number’ I have also followed up with 3 or 4 emails all of which I have had no reply from you. I have sent photos of the dead plants and having read through a lot of the reviews it would appear there are quite a few disappointed customers.”

Hi Stephen Thank you for your review and I am sorry to learn that our customer service team have not yet responded. Please keep an eye out for an email from me as I need more information to resolve your query Regards, Trish

“Only 2 survived and not doing well. Sorry”

“I ordered from QVC 5 plants, they weren't cheap but OK. When they arrived only 4 were alive. When I contacted J Parkers with the photos of a nothing compared to the other 4 they said the roots look good., should be ok. What a bad response, it won't be OK at all, completely dead.”

Hi Carol Thank you for your review and I am sorry to learn of your disappointment with your plants from QVC, however those would not of been from us. I note that we have supplied campanula to you and you are covered by our guarantee for those, if they do fail to thrive then please don't hesitate to contact us. Kind regards, Trish

“My order has not arrived yet!!!!”

Hi Trevor Our records show that the order of Raspberries was handed to you on 26th April. If this is not the case then please can you contact me at review@jparkers.co.uk quoting your order number. Kind regards, Trish

“Eerything.came.in.good.condition”

“Plants arrived in extremely poor condition, one has shown no sign of life at all. I am awaiting an answer to a complaint I raised but nothing to date!”

Hi Jane, Thank you for your review and I am sorry to learn of your disappointment with your order. I am sorry for the delay in response, it is the busiest part of the horticultural season and the customer service team are working as quickly as they can. I note that we have responded to your email earlier today. Kind regards, Trish

“I ordered bulbs from Parkersburg, which were left by the courier in a shed . I have no reason to look in shed as I had received no notification that anything had been delivered. It was over a month later when I found the bulbs. I rang Parkers an spoke to a very helpful telesales person who suggested I plant the bulbs and call at the end of April. This I did and spoke to an extremely unhelpful person who said I should take photos of the bulbs, which have not grown. She expkained this was necessary as it added a considerable amount of cost to the company and the phone call was ended. The bulbs are still on pots and have not grown, am I supposed to take the bulbs out and photo them or just take a photo of the pot. I have between the problematic order being placed , and calling Parkers to let them know if the. Bulbs grew ordered a 6 shrub offer, and they are all growing well. So it is with reluctance that I will not be using Parkers again as I found the last person I spoke to so incredibly brusque and unhelpful and request that my details are removed from the mailin list. Regards Tess Wiltshire”

Hi Tess Thank you for your review and I am terribly sorry to hear about your experience when contacting our customer service team, thank you for bringing this to our attention. We do pride ourselves on our excellent customer service and I am sorry that we have let you down on this occasion. So that I can investigate this further and resolve this issue for you, I have contacted you directly. Kind regards, Trish

“Plants arrived half dead absolute rubbish! I was told by you to plant them anyway if they then die you will refund. Your customer service via email and WhatsApp is rubbish would not recommend to anyone and definitely will not purchase from Parkers again.”

Hi Jenkings Thank you for your review and I am sorry to learn of your disappointment when contacting us. As our perennials are only just coming out of dormancy after such a long wet and until recently cold spring they do not look at their best, however they are checked prior to despatch and should have a healthy root system which is why we have asked you to plant them. If they do fail to thrive over the next 2-3 weeks then please do get in touch to let us know as you are covered by our full guarantee Kind regards, Trish

“Plants arrived with the stems snapped, tried to call customer service lots of times but no answer and kept getting cut off. So disappointed have only received a small part of my order, so t hold much hope for the other bits and so expensive, should have just gone to my local nursery. App wouldn’t allow me to upload a picture either!”

Hi Laura Thank you for your review and I am sorry for the difficulties that you have had contacting us, there are long wait times but I can assure you we are not cutting anyone off. All the items from your order of 1st MAY are advertised as Delivery Within 21 days. Due to the nature of our products, there may be instances where parts of your order are dispatched before others. This is to ensure our plants arrive to you in the best quality and condition. If you would like any further information regarding your order please don't hesitate to get in touch with me at review@jparkers.co.uk Kind regards, Trish

“I ordered three roses but I am very disappointed. One seems to be growing but the other two are showing no signs of life. I will not be ordering from you again”

Hi Winston, Thank you for your review and I am sorry to learn of your disappointment with your order. I can't see that you have contacted our customer service team to let them know that you are unhappy with your roses. If you would like to email me with the details of which roses you are referring to I can try and resolve this issue for you, I can be reached at review@jparkers.co.uk Kind regards, Trish

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J Parkers is rated 4.4 based on 20,261 reviews