J Parkers Reviews

Name: J Parkers
Address: 14-16 Hadfield Street, Manchester,, 14-16 Hadfield Street, Manchester,, Greater Manchester
Rating: 4.42

4.4 Rating 20,125 Reviews

85 %

of reviewers recommend J Parkers

Company Reviews

Metrics

Info

4.4

Based on 20,125 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About J Parkers:

As a family business established in 1933, we are one of the leading plant and bulb companies in the UK. Because we share a genuine enthusiasm for gardening with all our customers, we are fully committed to providing the best available products at the best available prices.

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J Parkers 5 star review on 30th April 2024

164

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry but on this occasion the plants were in poor condition and I have been unable to contact your company despite several attempts.”

Helpful Report

Hi Iris, Thank you for your review. Our customer service team are available 8am - 5pm Monday to Friday on 0161 848 1100 if you would like to speak to them or you can send an email to sales@jparkers.co.uk and they will get back to you as soon as they can. Kind regards, Trish

“Some items very poor size ,”

Helpful Report

Hi Ann Thank you for your review. I am sorry that you found some of the plants purchased not up to your expectations. All the plants supplied are a minimum of 2 years old. As they are not greenhouse grown but are outside the weather does affect these so if there has been a poor growing season previously then it can affect them with regards size, but the roots should be very healthy and we do expect them to thrive once planted. Kind regards, Trish

“One of the forsythias was not in a good condition”

Helpful Report

Hi Edgar Thank you for your your review and I am sorry to learn about one of the forsythias. If you haven't already contacted our customer service team to let them know then please don't hesitate to do so. Kind regards, Trish

“I ordered three helleborus orientalis double red in 10 cm pots. The plants were despatched on time and protected in plastic cartons, but then the cartons had been stuffed into a really small box, only just big enough for two. The box clearly wouldn’t close so had been stapled shut by the packers with 3 inch wide staples! Plastic protective cartons (and therefore plants) were totally crushed. Flower buds had rotted and a tangly mass of roots were poking through the bottoms of the pots, which had to be snapped off to get the plants out. They should have been repotted into bigger pots last season, but goodness knows what state they would have arrived in if they were despatched in the same size cardboard box! Such a waste of otherwise healthy plants. JParkers have been very reliable for bulbs, but this is the last time I’ll buy plants from them (This isn’t my first bad plant experience…)”

Helpful Report

Hi Anonymous Thank you for your review. I am really sorry that the hellebores arrived in such a poor condition. The travel pots in which the plants are grown are used for the 1st couple of years and they are given lots of nourishment. In a good growing year it can mean that the roots start to come through the bottom of the pot which is great as they are raring to go once they are planted out. You can snip those roots off without it being any detriment to the plant. Unfortunately we can't guarantee that the Hellebores will be in flower when you receive them and flowers are now starting to die back on them naturally, neither ourselves or the growers remove anything as it can be of detriment to the plant to do so. If you haven't already done so, please contact our customer service team for help and advice. Kind regards, Trish

“All the compost was tipped out inside the box.”

Helpful Report

Hi Marjorie Thank you for your review. I am sorry to learn that your parcel was not handled with the care and respect it deserved by our carriers, thank you for your feedback we have passed this on to them. Kind regards, Trish

“Please sort your website out. Even the contact form (e-mail) does not work which when you wish to complain only pours more fuel on the flames. I signed up for the notify me email when stock comes in ( bulbs in the green) and I have had no communication at all. They are available and it looks like they have been for some time. If you are an online company make sure that your systems and processes work or don't offer them in the first place. As a company, I spend a reasonable amount of money with you on this site and as a trade customer. If this keeps up I will be looking for another bulb supplier.”

Helpful Report

Hi Graeme Thank you for your review and I am sorry to learn that you were not notified about items returning to stock, I have passed your feedback to the relevant team and ask them to look at what has gone wrong. With regards the contact form not working, there was a glitch for a few hours last week as we changed providers but having tested it since your review it is working every time, so I'm not sure why it isn't working for you. If you would like to email us directly our email address is sales@jparkers.co.uk. Kind regards, Trish

“Received my hollyhocks plants. Planted them out, unfortunately so far only 7 out of 15 has shoots and is coming along nicely. What now !!”

Helpful Report

Hi Rhoda Thank you for your review. As we are coming towards the end of winter and into spring new growth should start to appear on all of the hollyhocks, they don't all grow at the same rate so please give them a little more time. Once spring really gets going they should all start to thrive but if any fail to do so, please don't hesitate to contact our customer service team for help and advice. They can be reached at sales@jparkers.co.uk Kind regards, Trish

“I ordered an amaryllis bulb. I was dissappointed in that it was very small and miss-shapen. However I have planted it but as yet it has not shown any signes of growth.”

Helpful Report

Hi Doreen, Thank you for your review and I am sorry to learn of your disappointment with your amaryllis bulb. So that our amazing customer service team can resolve this query please look out for an email from me as I need some further details from you. Kind regards, Trish

“I tried to order 5 packs of 10 tulips for the price of 4. The web site wouldn't do it, then the weekend call person said that they couldn't fix it. Finally talked to a very helpful man who said it would have to be done over the phone, and took my order like that. Be warned - if you do this, nothing appears on the website about your order. Spoke to someone to check on this, and they were borderline rude. The bulk of the order came, but two packs of tulips have never arrived, and I wanted these for a specific spot. There are only two stars as one person was so helpful - otherwise it would be none”

Helpful Report

Hi Anonymous, Thank you for your review. As no order details have been included in your review I am unable to comment on your order but I am sorry to learn of your disappointment when trying to place an order via our website. Our weekend sales team are unable to help with any website enquiries they only able to take orders, any other queries are dealt with by our customer service team Monday to Friday. As the order was not placed via the website it will not show on your website account. Kind regards, Trish

“See attached photo. See attached photo.See attached photo.See attached photo.”

Helpful Report

Hi John Thank you for your review and I am sorry to learn of your disappointment with your order. I trust you have been in contact with our customer service team so that they can resolve this issue for you. If not then please don't hesitate to do so, they can be reached at sales@jparkers.co.uk Kind regards, Trish

“I regret giving this low score, but I recently received an acer specimen which cost over £20, and which frankly was no more than a bare foot long twig with no branch structure. I estimate that it will take at least three years for this twiglet to resemble a very small tree. When I complained and asked for a discount I was told that I could return the product for a refund. I sent a photo and replied that I did not want the considerable hassle of securely packaging and returning the plant, and that I thought a discount would be the fairest option, the company refused. Not the best customer service I'm afraid.”

Helpful Report

Hi Clive Thank you for your review. I am really sorry to learn of your disappointment with the acer received. I can see from the email exchange that we have not been able to view the image and please accept our apologies that our customer service team did not follow this up with you. I have contacted you directly so that I can resolve this for you. Kind regards, Trish

“They take far too long to deliver the goods, well over a month in my experience.”

Helpful Report

Hi Andrew Thank you for your review. I am sorry that the delivery turnaround of within 28 days did not meet your expectations on this order. Kind regards, Trish

“Ordered pack of 3 Blue Prince (Male) Hollies, I didn't expect big plants for the price but the 3 single stemmed very tall (90cm), 'whip' like stems, with a few branches only at the top, I received are a disappointment. I assumed they would be more bushy from the base. Having a photo on the website would avoid customers being disappointed.”

Helpful Report

Hi Anonymous Thank you for your review and feedback. If you are unhappy about any part of your order please don't hesitate contacting our customer service team. They can be reached at sales@jparkers.co.uk. Kind regards, Trish

“I informed you of the state of my parcel when it arrived, it may have left your depot in good condition but when evri delivered it the parcel was badly damaged and the plants inside were all smashed up. I now have to wait until spring to see if they will survive.”

Helpful Report

Hi Eric Thank you for your review and I am really sorry to learn of your disappointment when your received your order. Please don't hesitate to contact our customer service team to let them know of any issues so that they can resolve them for you under our full guarantee. You can reach them at sales@jparkers.co.uk or call on 0161 848 1100 Kind regards, Trish

“For the price very disappointed,the vibernam Kilimanjaro was basically a six inch sprig cutting,the scale azalea was not a lot better and the Acer I'll judge when spring arrives.my other order I cancelled as the delivery was months away and nothing on the website to say a two month wait.Will not be purchasing again.”

Helpful Report

Hi Trevor Thank you for your review and feedback. I am sorry to learn that you were unhappy with our products please don't hesitate to contact our customer service team to let them know if you haven't done so already. Kind regards, Trish

“Plants were quite poorly on arrival and have struggled to revive. Not up to your usual standard”

Helpful Report

Hi E Woods Thank you for your review and I am sorry to learn that our products were not up to our usual standard. I trust that you have contacted our amazing customer service team to let them know and they have resolved the issue for you. If not then please don't hesitate to do so, they can be reached at sales@jparkers.co.uk Kind regards, Trish

“I ordered bulbs which were sent to me in August , too early to plant (narcissi, crocuses, tulips). Unfortunately they were packed wet, so when I opened the box to plant them in late October, half of them were rotted and useless.”

Helpful Report

Hi Anonymous Thank you for your review and I am sorry to learn of your disappointment when opening your box some time after receipt. We do advise that you check the bulbs on receipt to ensure that there are no issues with them and to notify us within 7 days if there is a problem. It is likely if you have left them packed up then they will sweat and in turn go mouldy as bulbs do contain moisture. We don't recommend storing bulbs because of instances such as this and they have just come out of the ground so would be more than happy to go straight back in. When storing they should be removed from all packaging and spread out on trays or newspaper in a dry airy place, this ensures that no mould occurs. Kind regards, Trish

“Check the size of bulbs. Dont assume the ones you receive are those shown in photographs. That was my mistake.”

Helpful Report

Hi Linda Thank you for your review All the bulbs that we supply should be at minimum, the size that we state. If they do fall below that size then please don't hesitate to let our customer service team know. Kind regards, Trish

“For the first time I was disappointed I ordered a tray of pansies and all arrived with dead flowers”

Helpful Report

Hi, Thank you for your review and I am sorry to learn of your disappointment with your order. As they are winter pansies then they will continually flower so I would advise planting them out. If you do have any concerns with regards quality then please don't hesitate to contact our customer service team at sales@jparkers.co.uk for help and advice Kind regards, Trish

“Over the years we have placed many many orders and have always been satisfied with the plants supplied...BUT our recent order was very poor...eg some plants out of container .other very spindly and other plants dead...Very Disappointed”

Helpful Report

Hi Beryl Thank you for your review and i'm really sorry to learn of the condition of the plants on receipt. It is always sad for us to learn this when we have sent out happy and healthy plants. I trust that you have contacted our customer service team to let them know, if not then please don't hesitate to do so. They can be reached at sales@jparkers.co.uk Kind regards, Trish

J Parkers is rated 4.4 based on 20,125 reviews