Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

J Parkers Reviews

4.4 Rating 20,121 Reviews

85 %

of reviewers recommend J Parkers

Company Reviews

4.4

Based on 20,121 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About J Parkers:

As a family business established in 1933, we are one of the leading plant and bulb companies in the UK. Because we share a genuine enthusiasm for gardening with all our customers, we are fully committed to providing the best available products at the best available prices.

Write Your review

Tell us how J Parkers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

J Parkers 5 star review on 30th April 2024

J Parkers 5 star review on 30th April 2024

J Parkers 5 star review on 18th April 2024

J Parkers 5 star review on 26th March 2024

J Parkers 5 star review on 26th March 2024

J Parkers 5 star review on 26th March 2024

J Parkers 5 star review on 26th March 2024

164

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality from J Parker used to be brilliant, I am not sure if it is the fact that it takes so long for the product to reach us. I had a few issues with a recent order, plugs with poor root system and bare roots with roots and nothing else. Time to up their game, hoping for better replacement plants as I love delphiniums!”

Hi Anonymous Thank you for your review and I am really sorry to learn of your disappointment with your order. Deliveries of perennials are advised within 28 days and bedding plants can be sent any time from April and I am sorry that our deliveries to you have not met this expected timeframe. Kind regards, Trish

“Top quality plants, ruined by Evri delivery. Box quashed all shaken up, managed to save half of them.”

Hi Brian Thank you for your review and I am sorry that our delivery partner did not look after your parcel. If you haven't already contacted our customer service team to let them know then please don't hesitate to contact me at review@jparkers.co.uk with your order details and details of the damaged plants. Kind regards, Trish

“I've had tulip bulbs from Parkers for years and last year I ordered 'City of Vancouver' which I've had before and know to be a lovely soft lemon yellow fading to deep cream. Now they are in flower I can see they are not what I ordered, they are deep egg yolk yellow which some people might like, but I certainly don't. Sadly my daughter's plant orders with Parkers recently have arrived dead, something has happened to the company's quality control and it isn't good.”

Hi Cheryl Thank you for your review and I am sorry to learn of your disappointment with your order. If you haven't already reached out to our customer service team then please email me at review@jparkers.co.uk with the order details and what has gone wrong and I will look into this for you. Kind regards, Trish

“I ordered 2 trays / 120 cells in each of plug Begonias. When they arrived, there was no bubble wrap to keep them in place and quite a few were out of the cells and dry. No leeway is made for empty cells , damaged or dead plants. You order 240 plants but you do not end up with 240 plants. I managed to pot on 220 plants and I estimate another 10 of those will not survive. I have tried to add a photo to verify this review but a message keeps popping up stating that “we could not upload one of your files please try again later “.”

Hi Tom Thank you for your review, I am really sorry to learn of your disappointment with your begonias. Because of the way they are seeded there is usually quite a few more plants than the 240 as the growers do not thin them out, however we would expect you to have the amount ordered. Please keep an eye out for an email from me as I note that you have not contacted our customer service team so I would love to be able to resolve this for you. Kind regards, Trish

“The plants arrived very poorly packed in one long flimsy cardboard box. Several of the plants were completely wrong and a couple in extremely poor condition - one I am certain will not survive. I have written an e-mail and sent a WhatsApp with photos.”

Hi Josephine Thank you for your review and we are really sorry to learn of your disappointment with your order. I'm sure our customer service team will be back in touch with you as soon as they can so that they can resolve this for you. Kind regards, Trish

“Had a largish order of garden ready perennials but some of them are so pot bound I dont know whether they will survive the unravelling of the roots. Also some bare root plants just seem to be dead roots and a lot of potting compost -its hard to work out which way to plant them out as there's no live growth. The Lupins have several damaged stems plus a lot of dead plant material”

Hi Anonymous, Thank you for your review and I am sorry to learn that you are unhappy with our products. At this time of year the young perennials are only just coming out of dormancy. With this in mind they may have, very little if any new top growth but they will have very healthy roots, they may even look rootbound as they have been spending the winter months building up their root system. I can see from the photo you have sent that the roots on the plants are really healthy and with this in mind we would advise you to plant them out. If you need any help or advice please don't hesitate contacting our customer service team. Kind regards, Trish

“Receive several emails every week and have ordered previously but when trying to order does not accept my email or password and does not work when I try to reset password I have given in trying to order shopped elsewhere”

Hi Robert I'm sorry to learn that you have not been able to reset your password. On occasions when this happens it is usually because the reset request has gone to your junk/spam folder. If you do wish to reset your password our customer service team can do this manually for you. Kind regards, Trish

“I don’t know when my order will be delivered. This is my first contact since ordering. It’s not been delivered”

Hi Lucy Thank you for your review and I am sorry to learn that your order has not yet been delivered. I trust you have contacted our customer service team to let them know, if not then please don't hesitate in doing so. Kind regards, Trish

“I would have liked to give 5stars but one strawberry plant arrived dead, two plants died 10 days after potting on, two are ok. The Honeyberry plants are thriving.”

Hi Howard I'm sorry to learn of your disappointment with your order, please don't hesitate in contacting our customer service team to let them know. J Parkers

“Not impressed they changed what was in the pack I ordered and are denying that change.”

“I think that there may have been a delay with the courier. The herbaceous plants were in a poor condition and one of the anemones looks dead.”

“One of the plants was a health plant to the stanard we expect but the second was very weak and we do not think it is going to survive.”

“Hardly as they looked in the photograph. Hellibores had half dead leaves. Geraniums stuffed in a bag so that I couldn't tell one end from another. Tired looking plants that will take months to look good. Aubretia dried out. Ceanothus almost dead - will take months in a pot to look good enough to be planted. I ordered from you in 1988 and swore never again. But after receiving the pachasandra last year which was in good condition, I gave you another chance. A very shabby collection of plants which look nothing like they should or anything like your photograph. I would be glad to have a refund of fifty per cent of the price of these plants. You didn't tell me when you despatched them so I don't know how long they took.”

Hi Jennie, Thank you for your review, I am really sorry to hear that you have received plants that were of poor quality. If you haven't done so already, please do not hesitate to contact our customer service team, they can be reached at sales@jparkers.co.uk Kind regards, Zeneb

“The bare roots were supplied as ordered and planted out immediately. They looked healthy on arrival but all rotted off over the winter. Although mature plants are rated H5 I now note the RHS website recommends "Young plants may need the protection of a greenhouse for their first winter in colder areas." I live in London but suspect a couple of hard frosts killed them. Perhaps the first winter under cover would have saved them.”

Hi Ken, Thank you for taking the time to leave a review. We appreciate all feedback, good or bad, as it helps us improve our business. If you have not done so already, please reach out to our customer service team. They can be reached at sales@jparkers.co.uk Kind regards, Zeneb

“All plants resembled twigs when delivered (kind of expected for time of year), and they were a little recklessly stacked on top of each other (a couple of twigs had snapped as a result). Only 3 of the 5 plants have shown any signs of life since planting.”

Hi Ed Thank you for your review and I am sorry to learn of your disappointment with the plants received. If you haven't done so already then please don't hesitate to contact our customer services team for help and advice. They can be reached at sales@jparkers.co.uk Kind regards, Trish

“Out of ten plants orderd only six actually had plants in them. Being told to wait four weeks for them to grow was not acceptable. If I wanted this I would have planted seeds”

Hi Gillian, I am really sorry to learn of your disappointment with your order, it is normal at this stage for perennials not to look their best as last years foliage is not removed and new foliage may not yet of come through or is very sparse. All the plants have very strong root systems which have been checked prior to packing and we recommend planting straight away, once the warmer spring weather starts we would expect them to flourish. If you have any further concerns or need help and advice, please don't hesitate to contact our customer service team at sales@jparkers.co.uk Kind regards, Zeneb

“Corms not as advertised, but the higher price still applies,”

Hi, Thank you for your review and I am sorry to learn of your disappointment with your order. If you haven't already done so please don't hesitate to contact our customer service team to let them know, they can be reached at sales@jparkers.co.uk Kind regards, Zeneb

“Rather disappointed as the plants especially the 4 potentillas look like they will not grow.”

Hi, Thank you for your review and I am sorry to learn of your disappointment with your order. If you haven't already done so please don't hesitate to contact our customer service team to let them know, they can be reached at sales@jparkers.co.uk Kind regards, Zeneb

“Delivering 1 pack of seeds by courier van, ridiculous !”

Hi Anonymous Thank you for your feedback with regards delivery. All our products are sent via Evri regardless of size, it does depend on the courier delivering in your area as to the mode of transport they are using. I will pass your comments to the relevant team. Kind regards, Trish

“I was dissappointed with my order, a number of plants had come out of their pots and were loose in the bottom. Of the 3 Rudibeka's that I ordered 2 were not too bad but one had only a small amout of growth on top and very little roots just two or three small pieces of root. The rose had one of the two stems broken and split half down the length of it, and I have had too cut it back to below this. The box the plants were packed in was not damaged in any way”

Hi heather, Thank you for your review and I am sorry to learn of your disappointment with your order. If you haven't already done so please don't hesitate to contact our customer service team to let them know, they can be reached at sales@jparkers.co.uk Kind regards, Zeneb

«
1
2
3
4
5
»

J Parkers is rated 4.4 based on 20,121 reviews