J Parkers Reviews

Name: J Parkers
Address: 14-16 Hadfield Street, Manchester,, 14-16 Hadfield Street, Manchester,, Greater Manchester
Rating: 4.41

4.4 Rating 20,629 Reviews

85 %

of reviewers recommend J Parkers

Company Reviews

Metrics

Info

4.4

Based on 20,629 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About J Parkers:

As a family business established in 1933, we are one of the leading plant and bulb companies in the UK. Because we share a genuine enthusiasm for gardening with all our customers, we are fully committed to providing the best available products at the best available prices.

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J Parkers 5 star review on 24th May 2024

167

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“poor courier service”

Helpful Report

Hi Martin Thank you for your review regarding the courier service, I have passed your feedback to the relevant team. Kind regards, Trish

“Flowers took a long time to arrive, 40% were dead, and they still are two weeks later, even after close attention from me.”

Helpful Report

Hi John Thank you for your review and I am sorry to learn of your disappointment. If you haven't done so already please don't hesitate to contact our customer service team for help and advice. They can be reached in many ways, all of which can be found here: https://www.jparkers.co.uk/contact-us/ Kind regards, Trish

“i am still waiting for response to dead wallflower plugs either a refund or a new supply”

Helpful Report

Hi Jan Thank you for your review. We are at the busiest part of the season so it is taking us a little longer than we would like but if you would like to forward your email to me at review@jparkers.co.uk I can check to see if your original email has been allocated to a member of the team. Kind regards, Trish

“still waiting for plants that should have been delivered weeks ago. plants do not always arrive in good condition. plants are cheaper than local nurseries”

Helpful Report

Hi Anoymous Thank you for your review and I am sorry to learn that you have not yet received your plants. There have been some short delays but most orders are now going out fairly quickly. Please don't hesitate to contact us if any of our products arrive in poor condition so that we can offer help and advice. Kind regards, Trish

“Order was delivered, but as I was not at home the package was placed in a recycle bin, which was then collected by the local council team. Not Parker's fault, just one of those things that can happen.”

Helpful Report

Hi Roy Thank you for your review and I am sorry to learn of your disappointment. I note on your order that you had requested recycle bins or neighbour, however I will pass your concerns to the delivery company. Kind regards, Trish

“Order delivered in multiple parts with some plugs much smaller than expected and lead times on website not reflected in when deliver occurs”

Helpful Report

Hi Anonymous Thank you for your review and feedback. Kind regards, Trish

“Having purchased from you last year and had some problems with damage to the plants, I decided to give you another try. Unfortunately this year the primroses arrived quite wet and since transplanting have in fact rotted off despite no additional watering. Disappointing as have now lost 15 of them.”

Helpful Report

Hi Peter Thank you for your review and I am sorry to learn that the primroses have rotted off. If you haven't done so already please don't hesitate to contact our customer service team for help and advice. Kind regards, Trish

“Only 3 flowers came up out of 12 corms”

Helpful Report

“The plants were so wet that the tops on some of them snapped off. All of the rest were leggy and look very poor in the pots and might not live through autumn. Will not be ordering anything else from them.”

Helpful Report

Hi Anonymous Thank you for your review and I am sorry to learn of your disappointment with your order. If you haven't done so already please don't hesitate to contact our amazing customer service team so that they resolve this issue for you. You can reach them at sales@jparkers.co.uk Kind regards. Trish

“Delivery was prompt, bulbs appear in good shape. The live plants were very disappointing. The first part of the order delivered were primroses, and they were too big for the packaging used. Every outside leaf was broken, on corner cells this meant that some plants had no viable leaves. The second delivery was a mess, primula this time, again with broken leaves, but a 20% attrition rate with failures and damping off.”

Helpful Report

Hi Douglas Thank you for your review. I am really sorry to learn that the primroses did not arrive in the perfect condition they left us in. I trust that you contacted our customer service team to let them know so they could resolve these issues for you? If not then please reach out to me at review@jparkers.co.uk with your order details and I can look into this for you. Kind regards, Trish

“My order #21930813 for Honeysuckle American Beauty arrived today. I am very dissapointed with the quality of the "plants", which were bascially 'sticks' with a few leaves - not anywhere close to what your photo shows.”

Helpful Report

Hi Douglas Thank you for your review and I am sorry to learn of your disappointment. If you haven't already contacted our customer service team please can you send through some photo's to me at review@jparkers.co.uk. They will be starting to die back as we are moving into autumn, but I do need to have a look. Kind regards, Trish

“Very poor quality looked like someone had been over the plants violas with a hedge cutter dead tops of plants all over tray. Don’t expect more than 50 % to survive having been potted up now for two weeks. Very disappointing.”

Helpful Report

Hi Nigel Thank you for your review and I am sorry to learn of the poor condition of the plants on receipt as we would expect them to arrive as happy and healthy as they were when they left us so it does sound like something has gone wrong whilst in the hands of the couriers. Please don't hesitate to contact our customer service team so that they can resolve this issue for you, they can be reached by many different methods which are available here: https://www.jparkers.co.uk/contact-us/ Kind regards, Trish

“Cannot see the time on clock when it's dark, and the tick is very loud. Poor choice of mine, will look more carefully when ordering again.”

Helpful Report

“Bulbs were well packed but one of them was rotten and could not be planted”

Helpful Report

Hi David Thank you for your review and I am sorry to learn that one of the bulbs was rotten on receipt. Our quality team do endeavor to check each and every bulb but sometimes they can be missed. If you haven't already been in touch with our amazing customer service team to let them know, then please don't hesitate to reach out to them, they can be contacted in many ways which you will find here: https://www.jparkers.co.uk/contact-us/ Kind regards, Trish

“purchased mums in april, arrived late although most are healthy they are minitureand can only manage height of about 2ocm. and as yet (sept) none have flowered not even shown a bud. john kimber”

Helpful Report

Hi John Thank you for your review. I am sorry that you have not had much success with your mums this year, there can be many reasons for poor flowering. Please don't hesitate to contact our amazing customer service team for help and advice, you can reach them here: https://www.jparkers.co.uk/contact-us/ Kind regards, Trish

“Plants arrived in good condition. However, I ordered the set of 5 buddleias which should include a red, pink and a white but now that they have started flowering, they all seem to be various shades of purple. I also ordered a buddleia globosa - not yet flowered but not hopeful that it will be what I ordered.”

Helpful Report

Hi Anonymous Thank you for your review and I am sorry to learn that the plants supplied are not flowering the expected colours. As these are supplied whilst still in dormancy the flower colour isn't apparent. If you haven't already contacted our customer service team, then please don't hesitate to do so, they would love to help. You can reach them at https://www.jparkers.co.uk/contact-us/ and if you can send some photo's that really does help them. Kind regards, Trish

“Unable to complete order.”

Helpful Report

Hi Roy Thank you for your review and I am sorry that we were unable to complete an order for you. I can see the last 3 orders have been delivered in full so I am unsure which order you are referring to. If you would like to reach out to me at review@jparkers.co.uk with the details I can look into this for you. Kind regards, Trish

“I ordered some bare root plants of Leucanthemum superbum 'Old Court' . The roots arrived and I planted them up in pots. Two out of the three bare roots survived and are now flowering. However, they are definitely NOT 'Old Court'. Leucanthemum superbum 'Old Court' has a ring of relatively long, narrow, somewhat twisted petals around a central boss of yellow in the centre. That's not what is flowering. Really disappointing that Parker's is sending out the wrong cultivar. I don't know if it was a mistake in that someone simply picked out the wrong cultivar at dispatch or whether they are mis-selling the incorrect cultivar. Either way, very disappointing.”

Helpful Report

Hi Sue Thank you for your review and for bringing this to our attention. I can assure you we do not intentionally send out the wrong cultivar, however as they're still in dormancy when we receive them from the grower it isn't possible tell that there is a problem until they flower. No details of your order have been included in your review so if you haven't already reached out to our customer service team to let us know then please don't hesitate to do so, or you can contact me at review@jparkers.co.uk Kind regards, Trish

“Having bought 6 plants in the sale last month I seem to have wasted my money as they were in a sorry state on arrival, however I gave them time to recover but I’m not at all happy with the results. I’m now wondering whether it will be a waste my time planting them out! I’m very disappointed as ordered quite a few plants at the beginning of the year and was on the whole pleased with the results it’s a pity this order let Parker’s reputation down and I’m not iffy about ordering again.”

Helpful Report

Hi Patricia Thank you for your review and I am really sorry to learn of your disappointment with your order. If you haven't done so already please don't hesitate to contact our customer service team for help and advice, they can be reached at https://www.jparkers.co.uk/contact-us/ Kind regards, Trish

“I am so disappointed yet this year again that I have a list....I got my 5 roses from last year replaced...I have 1 out of them the other 2 I bought this year are 2 sticks in the ground I will need to pull them from my front garden sick and tired of people commenting on my plants oh there not healthy those are dying...where did you get your plants when I tell them all I get is say no more...last year I had to complain this year am want write to head office...I've went to another company and had to fork out another £172. For plants and couldn't believe the difference...the surfrina I ordered for my hanging baskets garden ready from j parkers as I never got one plant from the plants from this other place my god garden ready would make 3 of parkers ones which as I said were also garden ready....the plants were so fresh and were here with me in 3 days...I ordered roses from them they are stunning my son counted the flowers coming out in one rose there were 23 buds I had to take some heads are they were big heads...rambled on enough sorry Mr parkers I think next year you might not see me and a few others.”

Helpful Report

Hi Mrs McSheffrey Thank you for your further review and I am sorry to learn of your disappointment. All our products are up to the size stated in our literature but please don't hesitate to contact our customer service team if you are unhappy with any of our products or they do not perform as advertised, as you are covered by our full guarantee. You can reach the team at https://www.jparkers.co.uk/contact-us/ Regards, Trish

J Parkers is rated 4.4 based on 20,629 reviews