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J Parkers Reviews

4.4 Rating 19,910 Reviews

85 %

of reviewers recommend J Parkers

Company Reviews

4.4

Based on 19,910 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About J Parkers:

As a family business established in 1933, we are one of the leading plant and bulb companies in the UK. Because we share a genuine enthusiasm for gardening with all our customers, we are fully committed to providing the best available products at the best available prices.

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J Parkers 5 star review on 18th April 2024

J Parkers 5 star review on 26th March 2024

J Parkers 5 star review on 26th March 2024

J Parkers 5 star review on 26th March 2024

J Parkers 5 star review on 26th March 2024

J Parkers 5 star review on 26th March 2024

J Parkers 5 star review on 20th March 2024

162

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The standard of the coleus were very disappointing”

Hi Linda I'm sorry to learn of your disappointment with the Coleus. I am unable to trace any contact from you with our customer service team so that they can resolve the issue for you. If you would like to reach out to me at review@jparkers.co.uk with the details of the issue I can look into this for you. Kind regards, Trish

“Evri missed four separate delivery dates. Finally delivered but left on a public highway about a third mile from my house. Not impressed”

Hi Anonymous Thank you for your review. I am sorry to learn that Evri did not correctly deliver the parcel to your address. I have passed on your comments and photograph to them so that they can take it up with their driver. Kind regards, Trish

“Very small plants , not what i expected with no advise on how to bring them on from very small shoots . I wouldn't recommend”

Hi Frank Thank you for your review. All the cultural instructions for our plants are available online. Ideally they need to be removed from the packaging and potted up but all the information that you need can be found on the website for each item. If you have any further issues please don't hesitate to reach out to our customer service team. Kind regards, Trish

“very tiny plants- not very healthy-really disappointed -will not use again”

Hi Lorna, Thank you for your review and I am sorry to learn of your disappointment with your plants. If they fail to thrive please don't hesitate to contact our customer service team. We do stand by our products so you are covered by our full guarantee. Kind regards, Trish

“Rang parkers on receipt, two of the plants were withered,”

Hi Edwin Thank you for your review and I am sorry to learn of your disappointment with your order. I note that you have been in touch with our customer service team and should they fail to thrive then please don't hesitate to get back in touch. Kind regards, Trish

“My latest order came this week which was 12 salvia plants, to say I was disappointed was an understatement, they were quite tiny seedlings, obviously too small for th3 container they were sent in, they had all come loose and were rolling around together every one was broken some right down at the base and the box had loads of broken bits of plants in it. I made a phone call to Parker's on the day I received the plants and they have promised to replace but as yet I have heard nothing.”

Hi Glynis Thank you for your review and I am really sorry to learn of your disappointment. It is really sad for us when we hear that happy healthy plants have arrived in such a poor condition after leaving us happy, healthy and ready to go. Please accept our apologies that we have not yet responded to your email, our customer service team are working really hard and I a can assure you that they will respond as soon as they can. J Parkers

“Plants were packed terribly with soil outand all loose inside the box, not sure wewill be using Parkers again”

Hi Janice Thank you for your review and I am really sorry to learn that the plants were not adequately packed. If you find that they fail then please don't hesitate to get in touch with our customer service team. j Parkers

“I ordered four fruit trees last year Autumn time, plum cherry pear, apple the cherry must have been dead on delivery as the three others are in blossom but the Stella cherry is dead and when I examined the main stem it was rotten and dry in the centre, I e emailed twice but no reply I've ordered another cherry (a black fruit this time) so fingers crossed, I'm very disappointed as I've bought quite a few plants etc from you.”

Hi Nigel Thank you for your review. Please accept our sincere apologies, we are at the busiest part of the spring season so it is taking us a little longer than we would like to respond, especially when we are receiving multiple emails. Please bear with us and I can absolutely assure you that we will respond as soon as we can. Kind regards, Trish

“Placed a large order that arrived instalments, the last obviously sown when order was placed - small and weedy tomatoes. Some plants recovered from 5 days in post, a couple were shrivelled and brown, but were replaced. Some pot bound, plug plants were small and will need to be greenhoused for a year before planting outside. A rose was shrivelled, marked with black mould and had ragged ends - I complained but had unsatisfactory response, I don't think it will survive. Won't do business again with a Company that sends out such poor produce.”

Hi Debbie Thank you for your review and i am sorry to learn of your disappointment. All our perennials are grown outside from being young seedlings, so we would not advise growing them on in a greenhouse as they are not used to those conditions. They can appear pot bound as this is the new growth put on for the spring, ideally these should also be planted out in the garden, rather than remain in the travel pots. If you find that your rose does fail to survive then you are covered by our full guarantee so please don't hesitate to keep in touch. Kind regards, Trish

“Two of the plants I ordered were tiny,but alive,the third one,a campsis radicands was dead,so j parker not impressed”

Hi David Thank you for your review and I am sorry to learn of your disappointment. You will be covered by our full guarantee so I trust that you have contacted our customer service team to let them know? If not then please don't hesitate to do so, we stand by all our products and would love to resolve this for you. Kind regards, Trish

“The quality from J Parker used to be brilliant, I am not sure if it is the fact that it takes so long for the product to reach us. I had a few issues with a recent order, plugs with poor root system and bare roots with roots and nothing else. Time to up their game, hoping for better replacement plants as I love delphiniums!”

Hi Anonymous Thank you for your review and I am really sorry to learn of your disappointment with your order. Deliveries of perennials are advised within 28 days and bedding plants can be sent any time from April and I am sorry that our deliveries to you have not met this expected timeframe. Kind regards, Trish

“Top quality plants, ruined by Evri delivery. Box quashed all shaken up, managed to save half of them.”

Hi Brian Thank you for your review and I am sorry that our delivery partner did not look after your parcel. If you haven't already contacted our customer service team to let them know then please don't hesitate to contact me at review@jparkers.co.uk with your order details and details of the damaged plants. Kind regards, Trish

“I've had tulip bulbs from Parkers for years and last year I ordered 'City of Vancouver' which I've had before and know to be a lovely soft lemon yellow fading to deep cream. Now they are in flower I can see they are not what I ordered, they are deep egg yolk yellow which some people might like, but I certainly don't. Sadly my daughter's plant orders with Parkers recently have arrived dead, something has happened to the company's quality control and it isn't good.”

Hi Cheryl Thank you for your review and I am sorry to learn of your disappointment with your order. If you haven't already reached out to our customer service team then please email me at review@jparkers.co.uk with the order details and what has gone wrong and I will look into this for you. Kind regards, Trish

“I ordered 2 trays / 120 cells in each of plug Begonias. When they arrived, there was no bubble wrap to keep them in place and quite a few were out of the cells and dry. No leeway is made for empty cells , damaged or dead plants. You order 240 plants but you do not end up with 240 plants. I managed to pot on 220 plants and I estimate another 10 of those will not survive. I have tried to add a photo to verify this review but a message keeps popping up stating that “we could not upload one of your files please try again later “.”

Hi Tom Thank you for your review, I am really sorry to learn of your disappointment with your begonias. Because of the way they are seeded there is usually quite a few more plants than the 240 as the growers do not thin them out, however we would expect you to have the amount ordered. Please keep an eye out for an email from me as I note that you have not contacted our customer service team so I would love to be able to resolve this for you. Kind regards, Trish

“The plants arrived very poorly packed in one long flimsy cardboard box. Several of the plants were completely wrong and a couple in extremely poor condition - one I am certain will not survive. I have written an e-mail and sent a WhatsApp with photos.”

Hi Josephine Thank you for your review and we are really sorry to learn of your disappointment with your order. I'm sure our customer service team will be back in touch with you as soon as they can so that they can resolve this for you. Kind regards, Trish

“Had a largish order of garden ready perennials but some of them are so pot bound I dont know whether they will survive the unravelling of the roots. Also some bare root plants just seem to be dead roots and a lot of potting compost -its hard to work out which way to plant them out as there's no live growth. The Lupins have several damaged stems plus a lot of dead plant material”

Hi Anonymous, Thank you for your review and I am sorry to learn that you are unhappy with our products. At this time of year the young perennials are only just coming out of dormancy. With this in mind they may have, very little if any new top growth but they will have very healthy roots, they may even look rootbound as they have been spending the winter months building up their root system. I can see from the photo you have sent that the roots on the plants are really healthy and with this in mind we would advise you to plant them out. If you need any help or advice please don't hesitate contacting our customer service team. Kind regards, Trish

“Receive several emails every week and have ordered previously but when trying to order does not accept my email or password and does not work when I try to reset password I have given in trying to order shopped elsewhere”

Hi Robert I'm sorry to learn that you have not been able to reset your password. On occasions when this happens it is usually because the reset request has gone to your junk/spam folder. If you do wish to reset your password our customer service team can do this manually for you. Kind regards, Trish

“I don’t know when my order will be delivered. This is my first contact since ordering. It’s not been delivered”

Hi Lucy Thank you for your review and I am sorry to learn that your order has not yet been delivered. I trust you have contacted our customer service team to let them know, if not then please don't hesitate in doing so. Kind regards, Trish

“I would have liked to give 5stars but one strawberry plant arrived dead, two plants died 10 days after potting on, two are ok. The Honeyberry plants are thriving.”

Hi Howard I'm sorry to learn of your disappointment with your order, please don't hesitate in contacting our customer service team to let them know. J Parkers

“Not impressed they changed what was in the pack I ordered and are denying that change.”

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J Parkers is rated 4.4 based on 19,910 reviews