J Parkers Reviews

Name: J Parkers
Address: 14-16 Hadfield Street, Manchester,, 14-16 Hadfield Street, Manchester,, Greater Manchester
Rating: 4.41

4.4 Rating 20,630 Reviews

85 %

of reviewers recommend J Parkers

Company Reviews

Metrics

Info

4.4

Based on 20,630 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About J Parkers:

As a family business established in 1933, we are one of the leading plant and bulb companies in the UK. Because we share a genuine enthusiasm for gardening with all our customers, we are fully committed to providing the best available products at the best available prices.

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J Parkers 5 star review on 24th May 2024

167

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They take far too long to deliver the goods, well over a month in my experience.”

Helpful Report

Hi Andrew Thank you for your review. I am sorry that the delivery turnaround of within 28 days did not meet your expectations on this order. Kind regards, Trish

“Ordered pack of 3 Blue Prince (Male) Hollies, I didn't expect big plants for the price but the 3 single stemmed very tall (90cm), 'whip' like stems, with a few branches only at the top, I received are a disappointment. I assumed they would be more bushy from the base. Having a photo on the website would avoid customers being disappointed.”

Helpful Report

Hi Anonymous Thank you for your review and feedback. If you are unhappy about any part of your order please don't hesitate contacting our customer service team. They can be reached at sales@jparkers.co.uk. Kind regards, Trish

“I informed you of the state of my parcel when it arrived, it may have left your depot in good condition but when evri delivered it the parcel was badly damaged and the plants inside were all smashed up. I now have to wait until spring to see if they will survive.”

Helpful Report

Hi Eric Thank you for your review and I am really sorry to learn of your disappointment when your received your order. Please don't hesitate to contact our customer service team to let them know of any issues so that they can resolve them for you under our full guarantee. You can reach them at sales@jparkers.co.uk or call on 0161 848 1100 Kind regards, Trish

“For the price very disappointed,the vibernam Kilimanjaro was basically a six inch sprig cutting,the scale azalea was not a lot better and the Acer I'll judge when spring arrives.my other order I cancelled as the delivery was months away and nothing on the website to say a two month wait.Will not be purchasing again.”

Helpful Report

Hi Trevor Thank you for your review and feedback. I am sorry to learn that you were unhappy with our products please don't hesitate to contact our customer service team to let them know if you haven't done so already. Kind regards, Trish

“Plants were quite poorly on arrival and have struggled to revive. Not up to your usual standard”

Helpful Report

Hi E Woods Thank you for your review and I am sorry to learn that our products were not up to our usual standard. I trust that you have contacted our amazing customer service team to let them know and they have resolved the issue for you. If not then please don't hesitate to do so, they can be reached at sales@jparkers.co.uk Kind regards, Trish

“I ordered bulbs which were sent to me in August , too early to plant (narcissi, crocuses, tulips). Unfortunately they were packed wet, so when I opened the box to plant them in late October, half of them were rotted and useless.”

Helpful Report

Hi Anonymous Thank you for your review and I am sorry to learn of your disappointment when opening your box some time after receipt. We do advise that you check the bulbs on receipt to ensure that there are no issues with them and to notify us within 7 days if there is a problem. It is likely if you have left them packed up then they will sweat and in turn go mouldy as bulbs do contain moisture. We don't recommend storing bulbs because of instances such as this and they have just come out of the ground so would be more than happy to go straight back in. When storing they should be removed from all packaging and spread out on trays or newspaper in a dry airy place, this ensures that no mould occurs. Kind regards, Trish

“Check the size of bulbs. Dont assume the ones you receive are those shown in photographs. That was my mistake.”

Helpful Report

Hi Linda Thank you for your review All the bulbs that we supply should be at minimum, the size that we state. If they do fall below that size then please don't hesitate to let our customer service team know. Kind regards, Trish

“For the first time I was disappointed I ordered a tray of pansies and all arrived with dead flowers”

Helpful Report

Hi, Thank you for your review and I am sorry to learn of your disappointment with your order. As they are winter pansies then they will continually flower so I would advise planting them out. If you do have any concerns with regards quality then please don't hesitate to contact our customer service team at sales@jparkers.co.uk for help and advice Kind regards, Trish

“Over the years we have placed many many orders and have always been satisfied with the plants supplied...BUT our recent order was very poor...eg some plants out of container .other very spindly and other plants dead...Very Disappointed”

Helpful Report

Hi Beryl Thank you for your review and i'm really sorry to learn of the condition of the plants on receipt. It is always sad for us to learn this when we have sent out happy and healthy plants. I trust that you have contacted our customer service team to let them know, if not then please don't hesitate to do so. They can be reached at sales@jparkers.co.uk Kind regards, Trish

“Partly my fault - as I had not realised delivery was 28 days I felt the I got when trying to call 0161 848 1100 (c:11:10 on 03/11) was genuinely shocking. I got as far as saying my name and the first 2 digits of the order number and was interupted by the agent shouting at me to say I was dialing the wrong number. I explained that I was dialling the number on the website - only to be interupted to be told that i had dialled the wrong number, and I had already been told this. Apparently the order I had placed counts as a wholesale order and I needed to call 0161 848 1124 I reied asking the agent how I was expected to know this, but she had hung up. I spoke to Janine on 0161 841124, to be fair she was great - but after previous experience I felt compelled to cancel the order. I tried to contact via WhatsApp as suggest on website - but took 30 mins for a response, by which time I had already given up and phoned - as the message was showing unread after 20 mins. I tried to self service via the website - which I had registered for. This morning I did a password reset and was then able to login using the new password. On returning later today I cannot login. I have tried further password resets, but they are not triggering the necessary emails from J Parkers . I raised this issue via Whatsapp - but as of writing this is remains unresolved. Overall - not a satisfactory experience. I will not be using J Parkers again DH”

Helpful Report

Hi DH Thank you for your review and I am really sorry to learn of your poor experience with a member of our customer service team, it really is not what I would expect when calling. I have referred your comments back to the Retail Team Manager so that we can offer further training to the advisor concerned. I would love to be able to help restore your faith in us if you would like to reach out to me at review@jparkers.co.uk I can assure you that I will be able to resolve these issues for you. Kind regards, Trish

“I ordered 30 primulas and I will be fortunate if 12 survive they were in such a poor condition. They are in the greenhouse at the moment. Also the three salvias were squashed underneath the primulas”

Helpful Report

Hi Wendy Thank you for your review and I'm really sorry to learn of your disappointment with your order. I trust that you have contacted our customer service team to let them know of your disappointment so that they can resolve this issue for you, if not then please don't hesitate to do so they can be reached at sales@jparkers.co.uk. Kind regards, Trish

“Some of the bulbs this year was really poor had to throw away, may not order next year upset with quality of bulbs (not as usual perfect quality)”

Helpful Report

Hi Anthony Thank you for your review and I am sorry to learn of your disappointment. I trust that you have contacted our customer service team so that they can help, if not then please don't hesitate to do so. You can reach them at sales@jparkers.co.uk Kind regards, Trish

“While the quality of the items ordered and so far received are of good quality the delivery time is far too long. I am still waiting for the remainder of my order.”

Helpful Report

Hi Bill Thank you for your review. There have been many delays in Holland with the lifting of bulbs and plants, this in turn has had a knock on effect. Please accept our sincere apologies and I trust that you have contacted our customer service team so that they can help, if not then please don't hesitate to do so. You can reach them at sales@jparkers.co.uk Kind regards, Trish

“Very small bulbs and some 6 of those were rotten.”

Helpful Report

Hi Alan Thank you for your review and I am sorry to learn of your disappointment. I trust that you have contacted our customer service team so that they can help, if not then please don't hesitate to do so. You can reach them at sales@jparkers.co.uk Kind regards, Trish

“I have ordered several times from Parkers. The bulbs are always late and I have had to chase. This year I got my orders in early to try and combat this (August and then September). I was told 28 days max for delivery but had to chase the August delivery after 6 weeks and have just chased the second delivery after more than a month of waiting with no contact. Products are okay, not great and I'm just fed up with the appalling customer service and receiving stale old bulbs that have started to sprout and sometimes mouldy.”

Helpful Report

Hi Anonymous. Thank you for your review and please accept our sincere apologies for the poor experience on this occasion. Due to weather conditions in Holland bulbs have been very late being lifted and dried which has had a knock on effect throughout the whole industry as this has resulted in later than usual deliveries so this does unfortunately knock on to our customers. I note your comments regarding the quality of the bulbs which are supplied fresh to us each season and I am sure our customer service team will resolve the issue for you. If you haven't already done so please don't hesitate to contact them Kind regards, Trish

“Mid-September I ordered and paid for 3x9cm potted plants (available from end of September) - still not arrived and I'm not happy, 3 x bare roots (not available until after November) - no problem, and a packet of seeds - received, fine. Very poor communication, no information until I texted, then called and found out that the potted plants are still with the grower and no idea of when Parker's will have them in. Not a very polite gentleman on the phone and when I called again to ask about of the postage I am told the refund will not include the postage of £4.99 even though I have only received a packet of seeds (normal postage for seeds only is £2.49). Not impressed. I hope they will make a better job of arranging the refund. I will not be ordering from Parker's again.”

Helpful Report

Hi Annymous Thank you for your review. I am sorry for your poor shopping experience with us on this occasion. As no order details have been included in your review I am unable to comment on your order but I can advise that we send orders out in date rotation so earlier orders with the same delivery information as From end of September will receive their orders first as all our customers are important to us. Because of the nature of these products and other factors we cannot be date specific for deliveries but we do receive plants and bulbs from the growers on an almost daily basis. If you would like to contact me at review@jparkers.co.uk with your order details I can check your refund and also listen back to the call with our customer service advisor and offer further training. Kind regards, Trish

“About 3 of the plants I received are tiny and look pretty dead. Jane Livesey”

Helpful Report

Hi Jane Thank you for your review. If they are perennials then they will be starting to die back now ready for the winter months. Please don't hesitate to contact our customer service team at sales@jparkers.co.uk for any help and advice. Kind regards, Trish

“Bought 33 plants and only got 8 out of them, as the rest were dead. Your pickers should pay more attention, to what they are packing.”

Helpful Report

Hi Carole Thank you for your review I am really sorry to learn of your disappointment with your order of 33 plants. We're really sad when we hear that plants which have left us healthy and happy don't arrive in the same condition with our customers. I trust that you have contacted our customer service team to let them know, if not then please don't hesitate to do so as they would love to resolve this issue for you. They can be reached many different ways, all of which can be found here: https://www.jparkers.co.uk/contact-us/ Kind regards, Trish

“MANY PLANTS BROKEN WHERE THEY HAD BEEN FOLDED TO FIT THEM INTO BOX . CAN ONLY SAY I WAS DISAPOINTED.”

Helpful Report

Hi Roger Thank you for your review and I am sorry to learn of your disappointment with your order. Clearly there has been an issue of poor packaging and I trust that you have contacted our customers service team to let them know, if not then please don't hesitate to do so, they can be reached at sales@jparkers.co.uk. Kind regards, Trish

“Several plants very poor and did not revive with careful watering.”

Helpful Report

Hi Anonymous Thank you for your review and I am sorry to learn of your disappointment with your order. I trust that you have contacted our customer service team to let them know what has happened, if not then please don't hesitate to do so, they can be reached in many different ways all of which can be found here: https://www.jparkers.co.uk/contact-us/ Kind regards, Trish

J Parkers is rated 4.4 based on 20,630 reviews