I regret giving this low score, but I recently received an acer specimen which cost over £20, and which frankly was no more than a bare foot long twig with no branch structure. I estimate that it will take at least three years for this twiglet to resemble a very small tree. When I complained and asked for a discount I was told that I could return the product for a refund. I sent a photo and replied that I did not want the considerable hassle of securely packaging and returning the plant, and that I thought a discount would be the fairest option, the company refused. Not the best customer service I'm afraid.