Ironmongery World Reviews

Name: Ironmongery World
Address: Unit 4b, Black Dyke Mills, Queensbury, Bradford, United Kingdom
Rating: 4.15

4.2 Rating 1,221 Reviews

78 %

of reviewers recommend Ironmongery World

4.2

Based on 1,221 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Ironmongery World:

IronmongeryWorld.com features a range of special offers and deals across the whole architectural ironmongery & hardware range.

Ironmongery World is a leading manufacturer and major distributor of hand forged, heavy duty ironmongery products and the preferred choice of DIY professionals. We specialise in high performance products, from a wide selection of antique coat hooks, locks and shelf brackets to a vast array of hinges, latches and door handles.

We have been a dependable source for quality hardware products nationwide that are manufactured by ourselves, whether you are a tradesman or a homeowner, we will have the right fittings for you.

Visit Website

Phone:

01274033334

Email:

showroom@ironmongeryworld.com

Location:

Unit 4b, Black Dyke Mills,
Queensbury,
Bradford
United Kingdom
BD13 1QA

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Ironmongery World 5 star review on 6th April 2025

Chris Hughson

Ironmongery World 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i HAVE NOT RECEIVED THE PURCHASES YET AND MY MONEY HAS BEEN TAKEN WHERE ARE MY PULLEYS”

Helpful Report

I am very sorry, that you have not received you're pulleys. Please may you email us on, info@ironmongeryworld.com, with your order number and post code. We will investigate this and send your pulleys out. Thank you.

“Good price Faulty parts Contacted phone 3times, 7 emails most of which stated undeliverable, given conflicting info between calls and emails, jumped through hoops, even photo, only to be told not good enough! Still wanted me to send faulty part weeks later Poor service”

Helpful Report

Dear Customer, Sorry for the inconvenience. Unfortunately, we needed the faulty item back to provide evidence to the supplier. Your replacement will be issued as soon as we receive the item back. Many thanks

“Item still not received 4 weeks after ordering, spoke to someone last week who promised delivery by Friday or a call to explain further delay. Apparently out of stock but not informed at any stage, I had to call myself, guess I'll have to call again for a refund.”

Helpful Report

“We ordered online on 9th May & still waiting for delivery!!! No communication to let us know why & we had to ring twice to try & find out why. Have been told they should be here this week so we will see!!!”

Helpful Report

“The irony of bring asked to provide a review about a product and customer service I never reviewed. Sure thing after, I never received my items. I never received any reply to my email. If I could give 0/10 I would because on the whole you failed at every turn to deliver any kind of reasonable customer service. A quick email to say you had supply issues or the items were going to be late would have sufficed but instead it was just a stoney silence. Only wishing I'd read the other reviews before I ordered and saved myself the trouble.”

Helpful Report

Dear Customer, Apology for the inconvenience caused. When your item is on waiting stock, one of our customer service advisors get in touch regarding the delivery time scale. However, if we have missed you at this occasion, please accept our deep apology. Your order has been cancelled and refunded as requested. Many thanks

“Paid. Was advised it was despatched with 2-3 day delivery. 2 weeks later nothing. Called and was told it was being despatched. Another week nothing. Called again and someone was finally honest. It was not in stock and they could not estimate delivery. Should have been honest when the order was placed.”

Helpful Report

“Haven’t received item. Filled at a query on website but I haven’t heard anything back. You have my money. I’ve had to submit a claim through PayPal. Beware!”

Helpful Report

“Made a small order. It never arrived despite money being taken immediately. Contacted by email but no reply. Fortunately ordered via PayPal so have been refunded. Very poor service.”

Helpful Report

Thank you Please email us, with your order number and postcode. info@ironmongeryworld.com

“Terrible service. Made a small order on April 29th and have yet to receive it, despite the payment being taken immediately. Tried contacting to get information on the progress of the order and no one answered the phone or replied to my message. At this stage I just want my money back if you aren’t going to send my product.”

Helpful Report

“Not had merchandise yet but just called to check where my confirmation of order email had gone and I have never felt like such an inconvenience! The rude little madam sounded like she was filing her nails and when I asked for the confirmation number of order via email, she said I have told you it. Fingers crossed that the product will be good and that they take a good long look at their so called customer care team!”

Helpful Report

Dear Customer, Apology for this experience. We aim at providing the best customer service to our customers. However, deeply sorry for the inconvenience. Your order has been despatched and we hope you like the product. Many thanks

“Very rude and unhelpful "Customer Support" member of staff. Hopefully not all your staff members went to the same charm school!”

Helpful Report

Dear Customer, Apology for such experience. We will look into this. Please forward your phone number and I will give you a ring to discuss the matter. Many thanks

“Had to send original back due to it being the wrong screw to fit the bracket and had no correspondence since”

Helpful Report

Hi, Sorry for the inconvenience. Did you mention this in a note when you sent the return? We are more than happy to solve this issue with you. One of our customer service advisors will give a call back shortly to discuss the matter with yourself. Many thanks

“Didn't arrive with all parts”

Helpful Report

Dear Customer, Apology for the inconvenience. Can you please specify which parts didn't arrive? Did you manage to inform to our customer service team? One of our team members will ring shortly to discuss this with you. Many thanks

“I had to call twice since making my order over a month ago only to find that my order was not in stock. I received no notification about this at all. It would have been really helpful if I had been told at the time as when I ordered it online it said it was in stock.”

Helpful Report

“Airer arrived with essential pulley missing & no explanation. I rang & was told there was info in the box (there wasn't). Product useless without this so was no point sending it. Said pulley would arrive possibly within a week, but we're still waiting. Shame as product looks but can't be put up. Happy to edit review if this is resolved.”

Helpful Report

Dear Customer, Sorry for the inconvenience. There is usually a note with explanation if one of your items is missing from the order. If you have not received the note, we do apologise for that. One of our customer Service Advisors will be ringing shortly to discuss this matter with you. Many thanks

“Don't use they lie about having things in stock, when they will be in stock and even when they will be offering a refund. Search on Companies House shows they were nearly struck-off - I'd avoid at all costs.”

Helpful Report

Dear Customer, Sorry for the inconvenience. As you were informed by one of our customer service advisors that your order is going to be delayed due to the item being on waiting stock. This is because of the pandemic situation we are facing the delays from the supplier and manufacturer side. However, we are still managing to dispatch 95% orders on time. As far as companies house is concerned, there is no such information on it that we were nearly struck. Many thanks

“Shocking; charged me, delivery link never worked; rang several times; they always promised to ring back but never did. Eventually got a refund, but no bits. Look at Trustpilot for a balanced view; don’t trust Ironmongery World.”

Helpful Report

Dear Customer, Sorry for the inconvenience. When the order is delayed, one of our customer service advisors rings and let the customer know about the time frame on the delivery of their order. We try to serve our customers in a best possible way. However, if you have been missed please accept our apology. As promised, you have been refunded.

“The item ordered was a swivel ceiling hook. Quite frankly the quality is very poor and the large dome on the screw that fixes it to the ceiling prevents sliding the hook into place. I threw it away in disgust. If I could give no stars I would.”

Helpful Report

“I placed an order two months ago. I have chased it twice and it still hasn't arrived.”

Helpful Report

Dear Customer, Sorry for the inconvenience. Please forward your order number so we can look into it. Many thanks

“Wrong items sent.”

Helpful Report

Hi, Sorry for the inconvenience. Did you inform us by ringing or by email? please let us know and we will send you a replacement. Many thanks

Ironmongery World is rated 4.2 based on 1,221 reviews