Ironmongery World Reviews

Name: Ironmongery World
Address: Unit 4b, Black Dyke Mills, Queensbury, Bradford, United Kingdom
Rating: 4.15

4.2 Rating 1,221 Reviews

78 %

of reviewers recommend Ironmongery World

4.2

Based on 1,221 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Ironmongery World:

IronmongeryWorld.com features a range of special offers and deals across the whole architectural ironmongery & hardware range.

Ironmongery World is a leading manufacturer and major distributor of hand forged, heavy duty ironmongery products and the preferred choice of DIY professionals. We specialise in high performance products, from a wide selection of antique coat hooks, locks and shelf brackets to a vast array of hinges, latches and door handles.

We have been a dependable source for quality hardware products nationwide that are manufactured by ourselves, whether you are a tradesman or a homeowner, we will have the right fittings for you.

Visit Website

Phone:

01274033334

Email:

showroom@ironmongeryworld.com

Location:

Unit 4b, Black Dyke Mills,
Queensbury,
Bradford
United Kingdom
BD13 1QA

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Ironmongery World 5 star review on 6th April 2025

Chris Hughson

Ironmongery World 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t received the product I purchased.”

Helpful Report

“Item to big tried to return but unable to do so Roger Purdy”

Helpful Report

“Purchased a twisted ring style iron gate handle on 14.10.24 at a cost of £16.65. Fitted it to my gate mid November. The handle was installed for less than 2 months and very badly rusted and has totally broken apart. Not fit for purpose and the poorest quality metal gate handle I've ever seen. Absolute garbage !!”

Helpful Report

Dear Customer, Thank you for sharing your concern. You reported the matter to our customer service and were refunded for your purchase. This was an unusual complaint, as these latches age over time but don't fall apart. Regards, Ironmongery World

“items useless, had to pay for the luxury of returm, poor communication. returned and still not recieved confirmation a refund, despite numerous requests”

Helpful Report

“I ordered a lock for a bathroom and I did not get a bolt or receiver. The goods cost less than £10 but the postage cost me £14 and customs cost €14. I still don’t have a lock for my bathroom”

Helpful Report

Hi, Thank you for your feedback . We can see in your order details that you purchased bathroom thumb turn. If the bolts are missing, did you report to our customer service as we clearly indicate on the order confirmation that email us for any complain or query . As far as the postage is concerned, this is the regular charges that customer for Ireland pay. Thank you Ironmongery World

“The barndoor handle that I ordered became rusty afterone shower of rain. I sent an email with photograph to Ironmongery and have not received a reply after 5 working days. Product is not fit for purpose and customer service is very poor.”

Helpful Report

“I bought 4 Penny End iron hinges from Ironmongery World recently, they were covered in a thick coat of wax which was hinding lots of rust, the screws that were also part of the purchase were unusable very poor quality. This was for a job that I had to finish urgently so I had to use the hinges, so obviously I spoiled any chance of a return and refund, bit I WILL NOT BUY FROM IRONMONGERY WOLRD EVER AGAIN.”

Helpful Report

“I have never dealt with a more inept, irresponsible business. One would think that their home is somewhere in a remote, Far Eastern small town where pigs run wild, there's mud everywhere and no modern communication. Even then, the small town would probably be better. Let me be clear, I have received despicable service. Two months ago, I made my order. Next day confirmation of shipment. Good. Two weeks following I asked for the shipper and tracking number. Response, they had not yet shipped because of the company moving local. Shipping would be prioritised. Two weeks later, I ask again for tracking # and shipper. The order had not been shipped yet and, besides, the lamp shades ordered were no longer produced so they would not be shipped. Why wait 4 weeks to tell me? They promise to ship the remainder. Two weeks pass where I again ask for tracking and shipper. Latest email: The senior manager has cancelled the order. No explanation other than that my money will be refunded. Could you believe a company with such ineptness and coverup lying to protect this ineptness. I cannot.”

Helpful Report

Sorry to know that you had to face these types of difficulties for to your order. In regards to the late delivery please note that we have disclaimer on the footer of our website mentioning that we are moving premises to a bigger and better warehouse. Please allow additional time for your order to be dispatched and delivered. Your order was delayed for this reason. However, we do apologise for the customer service behaviour. We want to assure you that this won’t happen again as the company is under new management now and will be providing the better service. We will check the refund status with the accounts department and will inform you shortly. Thank You Ironmongery World (UK)

“Told to wait up to 40 days for refund by a very rude lady then put phone down I never buy from this company again they should be ashamed of themselves”

Helpful Report

Dear Customer, Thank you for sharing this honest feedback. We are extremely sorry for the inconvenience it caused and the customer service experience you had while chasing your order. Please note that refunds are processed within 10–14 working days. We have forwarded this to our return team and have requested to refund you on priority if it has not already been refunded. Thank You Ironmongery World (UK)

“Absolutely AWFUL customer service. Ordered multiple items at different times and they either never showed up or were even shipped to begin with. Upon contacting them in relation to this they agreed to refund items however 2months later and still no refund received. Currently under investigation by third party. They will take your money but do not deliver on service - literally! Absolutely appalling! Would not recommend to anyone!!!”

Helpful Report

Hi Caitríona Smyth, I’m so sorry to hear that a refund hasn’t been deposited into your bank account. I’ve contacted our accounting department to look into this issue for you. A refund has been issued, but it may take a few days for your bank to process the transaction. We apologise for any inconvenience this may have caused. In the meantime, feel free to email info@ironmongeryworld.com with any questions or concerns, and I’d be happy to assist you further. Thanks Ironmongery World (UK) Ltd

“i really hate giving bad reviews but I purchased the items online with the payment for next day delivery, that was 6 days ago and still not received the items. phoned 4 days and was told that an item was not in stock, surely i should have been contacted? promised would receive goods next day, Friday, nope! given I am 40 miles away it would have been quicker to walk and get them.”

Helpful Report

Dear Customer, We're sorry to hear that we were out of stock of the product you were looking for. We strive to keep our inventory up-to-date, but sometimes unforeseen circumstances can lead to temporary shortages. We apologise for any inconvenience. Please contact us directly at 0330 111 555 1 so we can make suitable arrangements. Thank you for your feedback.

“I have paid for goods that have not been delivered, I have been promised action by Zara but she constantly fails to deliver on her promises. I have paid in full but received nothing. I have been a faithfull client of Ironmongery World over recent years and I am disgusted and appalled at the total lack of interest in responding to my calls and emails.”

Helpful Report

“I paid for express delivery. My parcel took 5 days to arrive. When I called to enquire on the 5th day, I was told abruptly that the courier had attempted delivery twice, but there was no-one in either time. The lady I spoke to was very rude to me when I explained all couriers find a place to leave parcels when we are out - either in the shed, woodstore or on the doorstep. She was very rude to me on the phone. That afternoon my parcel arrived when we were in, posted through the letterbox. If the courier had attempted before (and I received no notification by email that they had), then why not just post through the letterbox - the parcel was small enough. I don't believe Ironmongery World honoured the express delivery I paid extra for.”

Helpful Report

Dear Customer, We are extremely apologise for the inconveneince it caused and the customer service expereince you had during chasing your order. We have initiated an internal inquiry on customer service and will take this matter seriously. Customer's feedback is very important to Ironmongery World. Regarding the delay with your parcel, we have raised with the carrier as our inhouse tracking shows that the order left our warehouse on time. Many thanks Ironmongery World (UK)

“Ordered a ceiling airer but had to contact the company after a week as still no delivery. I was told the courier confirmed the item was delivered and signed for to an address in a completely different town. I constantly had to chase Ironmongery World up while they "investigated", eventually told the driver was off on annual leave. They said they could send the order out again but couldn't guarantee the same thing wouldn't happen as they would use the same courier! Currently waiting on a refund - utter charlatans, stay well clear of this company.”

Helpful Report

“I ordered several pairs of antique door hinges on 14 June. Despite my numerous phone calls when I was told the order was in transit from India and would be with me any day .. it is now 31 July. Still no hinges. This service is not good enough and I would like a refund but even this seems beyond their ability to organise.”

Helpful Report

“Dear Sirs, The goods I ordered arrived safely but as they were a little late in arriving I telephoned your company to check they were on their way. I am afraid the person I spoke to was terribly off hand, curt even, she really had not a glimmer of charm. I believe manners are terribly important and as they cost nothing perhaps this person could be persuaded to be a little nicer to her customers another time. Yours, Julia.”

Helpful Report

Dear Julia, We are extremely sorry for the experience you had dealing with a customer service representative. We have noted the complaint and suggestion. Further guidelines have been issued and implemented for customer service. We believe that after the quick and progressive implementation of these guidelines, we are now in a position to provide improved customer service in the best possible way. Regards, Ironmongery World (UK) Ltd.

“Paid for item and next day delivery, never arrived so ask for money back. Lady had a very poor attitude.”

Helpful Report

Dear Customer, We are extremely sorry for the experience you had dealing with a customer service representative. We have noted the complaint and suggestion. Further guidelines have been issued and implemented for customer service. We believe that after the quick and progressive implementation of these guidelines, we are now in a position to provide improved customer service in the best possible way. Regards, Ironmongery World (UK) Ltd.

“You did not tell anything about customs duty.”

Helpful Report

Dear Customer, Sorry for the inconvenience. Has the issue been reported to our customer service? If so, this would have been resolved or explained otherwise. Thanks Ironmongery World (UK) Ltd.

“Awful experience still not resolved. I bought two sets of shelf brackets in February. One arrived, I followed up and they said they were out of stock but would send them when they were back in. It’s nearly May and - despite chasing - I still don’t have the second set. Awful customer service, would never buy from them again.”

Helpful Report

“I have not recieved my parcel.”

Helpful Report

Dear Customer, Sorry for the inconvenience. Your parcel was despatched from our warehouse on time. We are contacting the carrier to get further information. We will get back to you as soon as we hear back from them. Thanks Ironmongery World

Ironmongery World is rated 4.2 based on 1,221 reviews