Ironmongery World Reviews

Name: Ironmongery World
Address: Unit 4b, Black Dyke Mills, Queensbury, Bradford, United Kingdom
Rating: 4.15

4.2 Rating 1,221 Reviews

78 %

of reviewers recommend Ironmongery World

4.2

Based on 1,221 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Ironmongery World:

IronmongeryWorld.com features a range of special offers and deals across the whole architectural ironmongery & hardware range.

Ironmongery World is a leading manufacturer and major distributor of hand forged, heavy duty ironmongery products and the preferred choice of DIY professionals. We specialise in high performance products, from a wide selection of antique coat hooks, locks and shelf brackets to a vast array of hinges, latches and door handles.

We have been a dependable source for quality hardware products nationwide that are manufactured by ourselves, whether you are a tradesman or a homeowner, we will have the right fittings for you.

Visit Website

Phone:

01274033334

Email:

showroom@ironmongeryworld.com

Location:

Unit 4b, Black Dyke Mills,
Queensbury,
Bradford
United Kingdom
BD13 1QA

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Ironmongery World 5 star review on 6th April 2025

Chris Hughson

Ironmongery World 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking customer service, I can only describe this companies working practices as chaotic. I've yet to receive my order (which by the way is still showing as in stock on their website). They don't communicate delays or issues.. they don't return calls, their tracking system says my order has been shipped, yet verbally they confirm it hasn't. If I don't have a satisfactory outcome from them by this time next week I'll be cancelling my order.”

Helpful Report

Dear Customer, Sorry for the delay in your order. We are trying our best to serve our customers in best possible way. 90% of our orders are being delivered on time. However, there are few limitations on supplier side for few items. Those item remains on waiting stock and order are delivered as soon as we have item in stock. This process takes up to 7-10 days. One of our customer service advisors will inform you about the lead time on your order. Your patience is appreciated in this matter. Many thanks

“Quality of products not good. Customer service poor”

Helpful Report

Hi, Sorry for the bad experience. Can you please explain what went wrong and forward your order number so we have help you best possible way. Many thanks

“I can't remember a time that I've received such poor service from a company. No confirmation email, no item delivered, no updates. Took me calling to be told they don't even have item yet. I asked for refund, told 7 to 10 days! Really! I doubt I will even receive it. I'm a customer service advisor myself & I'd be embarrassed if I provided such a poor service.”

Helpful Report

Hi, Please accept our apology for any inconvenience it cause. We try our best to provide good quality products and service in best possible way. Unfortunately few of the items are on waiting stock and taking longer than expected for the delivery. In such cases, we request our customers to kindly wait otherwise we are more than happy to refund which takes up to 7-10 working days. If you have not received your refund yet, please forward your order number and we will look into it for your refund. Many thanks

“Poor quality and no response when I wanted to return the item”

Helpful Report

Sorry for the Inconvenience. We try our best to provide the good quality and excellent service. We have free return policy within 14 days. Please explain how did you try contacting us? Please send an email on info@ironmongeryworld.com

“Product good. Rubbish service, 1 item missing from order and another incorrectly supplied. Ironmongery then didn't respond to email complaint so I ended up with 2 items short!”

Helpful Report

Hi Ray, Sorry for the inconvenience. We check emails regularly and aim at responding them accordingly. Can you please confirm which email address you have sent an email to? Many thanks

“Sooo absolutely useless. Ordered 4 iron rim locks and handles for next day delivery. Nothing arrived, no email, no calls, nothing. We phoned them 5 days later just to be met with a unpleasant woman who couldn't answer our questions and hung up on my wife. I rang back to ask what was happening and was told our order was out of stock. Also how could we expect next day delivery with a pandemic on the go??? We were promised a refund which didn't arrive and rang again to be told a refund can take upto 10 days. With nothing left to discuss we waited for the refund. No refund arrived but the locks did! Really pointless as we had bought them from elsewhere and got them the next day a few weeks ago. So now we don't trust them enough to return the surplus locks and are stuck with them. If you get what you order then well done, but if you don't good luck, they failed at everything. I'm annoyed that I have to give them 1 star as that implies at least some kind of effort... Anyone wanna buy 4 locks and handles?”

Helpful Report

Hi Jane, We are extremely sorry for the situation. Few items being on waiting stock must be the reason. One of our customer service advisors were supposed to ring you and let you know about the delay in your order. As refund process takes 7-10 working days, your order must have dispatched as soon as item was back in a stock, while it was on waiting for refund process. Please feel free if you would like to return the order back. Please email on info@ironmongeryworld and you will be sent a free return link to send the order back to us. As soon as we receive the order back, we will refund you. Many thanks

“Stay away from this firm I ordered five rim locks back in late November but only four arrived I've left emails to them can't get in touch I should of listened to the other reviews but I thought I'll try, O wish I didn't”

Helpful Report

Hi T McDonald, Sorry for the inconvenience. Can you please forward your order number. Which email address have you sent an email to? Please provide your order number and one of our customer service advisors will ring you to solve the matter. Many thanks

“Well it was going to be 2 stars (and it could have been much higher) but now it's a 1 star review. My order for an Airer arrived but the staves had dirty footprints all over them and the pulleys were missing. A couple of chasing emails and a package arrived but didn't contain all of the missing items. Ironmongery World have since ignored all my attempts to contact them for the last two weeks. Terrible customer care, stay away unless you're feeling lucky.”

Helpful Report

Dear Customer, Sorry for the inconvenience. How are you trying to contact us, by phone or email? Please explain how your attempts are being ignored and we will check with our customer service team. Do you still want the missing pullies? Please forward your order number. Many thanks

“I am awaiting a refund as you did not have my items in stock but took the money anyway 😩😩😩”

Helpful Report

Hi, Did you request the refund? If so it will be in process with the accounts department. Please note that refund may take 7-10 working days.

“NEVER RECEIVED THE ITEM. Next day delivery was actually 11 days. Blame passed onto the 3rd party courier. Which as a customer I had to investigate. Zero customer service. Aggressive attitude, manager not able to assist. No apology. After a week unsettled by retailer I used my camera system to check. Had camera proof delivery driver left on a wall (secure place?), without a signature, forged mine. No efforts made by Ironmongery World Uk Ltd to help. "THEY DID THEIR PART, TAKE IT UP WITH THE COURIER" who they employed. Why is it the customers responsibility to investigate the courier, the sale of contract was with the retailer. I did not choose the courier. Customer service suggested I call the bank and claim back the item not delivered from my credit card as resolution, even though bought with a debit card. Company procedure? Asked for a manager several times, promised a call never came. Generic email provided for complaint. Was called back by customer service to inform me a manager would not call because I threatened to give a bad review. Absolutely the worst customer service I have experienced and total lack of ownership about the situation from the retailer. No refund, no apology, not an offer to deliver the product. If you delegate a third party as retailer to transport a product the responsibility should remain with the retailer and not be deferred. I might add on a separate delivery I was short on the order too and had to call to ask for the correct amount to be sent. Mistakes can be made and if a customer is treated well it can be rectified. However the customer service agent requires re training, should not offer opinion, listen to the customer, use all channels to rectify effectively and have some progress. The annoying part of this is the products are great, I am without the product I need to complete a job but never will be using again and certainly will not be recommending Ironmongery World UK Limited.”

Helpful Report

Dear Customer, Sorry for this experience but let us clarify that you placed an order on 19th December 2020 for the standard delivery. Please note that It was not the next day delivery. We despatched your order on 23rd December 2020 and It was delivered by the yodel on 30th December 2020. As you have provided the evidence of Yodel driver delivering the parcel on your door steps. Please note that they don't take signature due to covid -19 restrictions. As reported to one of our customer service advisors that you were on holidays during that time and when you came back parcel wasn't there on your door steps. If you analyze the whole situation, we have done our job and so is yodel delivered your parcel. Unfortunately, we can't take the responsibility of your absence and parcel being missed. We hope we have made the situation clear enough. Many thanks

“Very poor service. I ordered a few things on line. First the website was playing up. Eventually when I placed the order, I paid extra for next day delivery as the items were required for installation by the contractor. The parcel did not arrive following day, so I telephoned and was told that i would receive it following day and that next day delivery does not mean that the parcel is received next day. It still has not arrived today and I was told to contact Yodel. I tracked my parcel and it has not even left ironmongery world! I did contact Yodel by phone and got same reply. So even after two working days I have not received the parcel. Yodel said that after they receive parcel it will be next day that they can deliver to me. Useless, what is the point of paying extra for next day delivery.”

Helpful Report

Hi, Sorry for the inconvenience. As we have mentioned on our website's home page and check out page that few products are not available for next day delivery. Despite of current pandemic situation, we are still delivering 90% orders next day but 10% are not possible for next day. Please forward your order number and we will update you as soon as possible. Many thanks

“They didn't send the full order. I'm short about £40 . No response , no communication, nothing.”

Helpful Report

Hi, Sorry for the inconvenience. Rest of your order must be coming in later dispatch. Please provide your order number and we will look into it. Many thanks

“many excuses, no shipping and no Vendido por ironmongery_expr... ( 43761 ) Número de pedido: 01-06213-42899 Procesado por PayPal Entrega prevista el martes, 15 de diciembre de 2020 - miércoles, 30 de diciembre de 2020 PAIR OF ANTIQUE ART DECO CAST IRON SHELF BRACKETS SHELVING SINK CISTERN BRACKET PAIR OF ANTIQUE ART DECO CAST IRON SHELF BRACKETS SHELVING SINK CISTERN BRACKET Precio del artículo GBP 149,70 Cantidad 6 Número de artículo 252085445961 Servicio de envío Standard Int'l Postage”

Ironmongery World 1 star review on 29th January 2021

Helpful Report

Hi, Sorry for the inconvenience. As explained before through social media that we have dispatched your order and it is with DPD. Please see the attached image as a proof. We contacted DPD yesterday and they informed us that they are delivering the back log at the moment and there is possible delay in terms of deliveries. Please keep in mind the Brexit has caused delay the oversea deliveries. Many thanks

“The order placed two months ago does not arrive nor do they refund my money ... Do not buy ... scammers”

Helpful Report

Hi, Sorry for the inconvenience. Did any of our customer service advisors got in touch with you regarding your order? Please forward the order number and we will give you update. Many thanks

“I tried ordering something online, said that it was in stock. I paid extra for next day delivery. 4 working days later (6 in total) I called back to chase my order. They advised that it had just come into stock that I'd have it the next day. I'm now a further 4 days later and still waiting for it. Never received a confirmation email despite getting repeated promises that I will get one. Abhorrent service”

Helpful Report

Hi, Please accept our apology for this inconvenience. As mentioned on our website that few products may not be available for next day delivery. Due to the Covid -19 restrictions, we are having delay with the supplies and manufacturing of few items. However, we are still managing the stock of 90% items in good stock. Can you please forward your order number so we can suggest you the lead time or any alternative products. Many thanks

“This is not even worth 1 star to be honest. The communication has been rubbish from when I made my order 08/01/2021, other than confirmation my payment had been taken. I made contact to be advised my ordered items were held up as a result of EU restrictions on goods. Had I have not made contact I would never have known this. No update and 2 further messages and surprise surprise, no response. The final message I sent was requesting a refund as I have no idea if the items I orders will ever arrive. Poor communication, lack of contact and very amateurish and would never go near this business again. I will continue to chase with messages emails, but charge back or contacting trading standards may be needed after reading some of the reviews on here which show a very similar experience.”

Helpful Report

Dear Customer, Sorry for the experience you had with your order. Kindly forward your order number and which email address have you sent the messages to? Our phone calls and emails are being answered on daily basis. Please confirm your your order details and we will get this sorted out for you. Like we explained, after the Brexit, we had few parcels returned back to us by the courier and we had to make some arrangements with them. Hope that's make sense for the reason of delay.

“Highly concerned about the bad reviews. Terrible service and no communication. Ordered on 18 December, now 9 January and still no good received, but they still took the money back on order. I’ve emailed, telephoned but still no response. Trying to get a refund. I'm getting some guidance from a solicitor in Bradford. Order: 100032338.”

Ironmongery World 1 star review on 9th January 2021

Helpful Report

“Awful company and customer service. How they are still in business baffles me. Never answer emails. Keep making false promises over the phone and then get rude when you question their procedures. Will never recommend or use again.”

Helpful Report

“Awful, awful, awful. This outfit will not reply to any emails, return any calls and owe me money. Clearly I’m not the only one to have been defrauded by these amateurs. Do not waste your time and your money. They simply don’t care. COVID can’t be an excuse anymore and certainly does not excuse complete lack of courtesy.”

Helpful Report

“Terrible service and no communication. Ordered on 21 November based on 2-3 working day delivery. Now 12 December and still no good received, but they still took the money back on order. I’ve emailed, telephoned but still no response. Trying to get a refund but no one will answer. My advice would be to avoid this company.”

Helpful Report

Hi, Sorry for the inconvenience. As mentioned on our website and on check out too, there could be possible delay on few products. 90% orders are being delivered on time, but 10% orders are getting delayed due to current pandemic situation. Refunds are processed within 7-10 working days. Please forward your order number and we will check if your order has been refunded already or is in queue to be refunded. Many thanks

Ironmongery World is rated 4.2 based on 1,221 reviews