Ironmongery World Reviews

Name: Ironmongery World
Address: Unit 4b, Black Dyke Mills, Queensbury, Bradford, United Kingdom
Rating: 4.15

4.2 Rating 1,221 Reviews

78 %

of reviewers recommend Ironmongery World

4.2

Based on 1,221 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Ironmongery World:

IronmongeryWorld.com features a range of special offers and deals across the whole architectural ironmongery & hardware range.

Ironmongery World is a leading manufacturer and major distributor of hand forged, heavy duty ironmongery products and the preferred choice of DIY professionals. We specialise in high performance products, from a wide selection of antique coat hooks, locks and shelf brackets to a vast array of hinges, latches and door handles.

We have been a dependable source for quality hardware products nationwide that are manufactured by ourselves, whether you are a tradesman or a homeowner, we will have the right fittings for you.

Visit Website

Phone:

01274033334

Email:

showroom@ironmongeryworld.com

Location:

Unit 4b, Black Dyke Mills,
Queensbury,
Bradford
United Kingdom
BD13 1QA

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Ironmongery World 5 star review on 6th April 2025

Chris Hughson

Ironmongery World 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your staff lied to me regarding the delivery of the items I ordered . When questioned about the delivery I was assured that the item would be delivered 29/09/21 in spite of being assured they should have been delivered on 18/09/21. However on close questioning your firm does not even have the stock and will not have any for another two weeks (maybe!!!) I know there are problems with your supply side but get your staff to tell the truth and not promise next day delivery on items that were critical to the finishing of a prestigious contract here in Gloucestershire. Andrew Campbell Director.”

Helpful Report

Dear Mr Campbell, Apologies that there was a huge delay in receiving your order and you wasn't told the consistent truth. We will inform management with your feedback. Your order was despatched on the 30.09.2021. If you have any queries, please do not hesitate to contact us again. Thank you

“Ordered through Amazon Prime. Said delivery would be 2/4 days then tracking moved to a week. Clueless customer service blamed courier. They had not received it. Disappointing over £70 of my money still no product.”

Helpful Report

Hi, Apologies that you still haven't recieved your items. If you can email us info@ironmongeryworld.com, with your order number i will certainly look into it. Thank You Zarah

“It came 3 days late and your refused the change the invoice address”

Helpful Report

(7984356324) -

Hi Imogen, Im sorry, that your order came late, you placed your order on a Sunday and we was closed due to it being a bank holiday. In order for us to deal with your enquiry, in the right way. How did you contact us, was it a phone call or through email?

“This is the second time I have ordered the same window handles and once again I have been sent the wrong handles, not the ones ordered.”

Helpful Report

Ms Wale. Very sorry that you have experienced this. We have sent you the correct ones out. Hopefully you should have recieved them by now.

“Paid for express delivery and was delivered 5 days afterwards. I emailed, and got no reply. Also no mention on product description that you need other parts to fit it.”

Helpful Report

Mr Nicholas, Very sorry that you have experienced this, we will issue a refund for the delivery difference. Their is no need to purchase other items, especially if its a letter box. It comes with screws and is the standard size approximately. Thank you

Sorry for the late reply. We have issued the refund delivery difference and are very sorry for the delayed experience. We look forward to hearing form you soon. Zarah

“All was scratched and very poor quality.”

Helpful Report

Dear Mrs Kustos, We are very sorry that you have received your items in a poor quality. I have dispatched you new ones, and better quality. Thank you.

“Product stated as in stock and waited over 1 week and when chased was informed that they are still waiting for the product. Very disappointed and misleading information stated on website.”

Helpful Report

Hi Mr Nardani, We are very sorry for not corresponding, the shipment is delayed and we are still waiting for this product. I have issued you a refund. Thank you

“Very unprofessional. Ordered some items and paid for next-day delivery. Had to chase repeatedly for over three weeks without the courtesy of a call-back at any time. The absence of these final items on a job caused a delay in completion. Eventually gave up and demanded a refund as I cannot afford to spend this amount of time chasing hardware. Will not use in future and as an alternative I recommend Inbrass as a supplier.”

Helpful Report

“No item, no despatch notice, no reply to the email I sent after 12 says to enquire about a delivery date, it's now 16 days since ordering without any despatch notice. I am very close to instigating a PayPal refund.”

Helpful Report

Dear Mr Feasey, apologies, for the lack of communication. I will check with the warehouse, and inform you of the despatch date of this item. Someone from the Customer Service department will be in touch shortly to discuss this, with yourself. Zarah.

Hi, Your parcel has been delivered by DX, apologies for the delay and thank you for your patience.

“Delivery was atrocious 1st attempt, items loaded and out for delivery. Delivery did not happen 2nd attempt, items loaded and out for delivery. Delivery did not happen. Contacted supplier, left message on answering machine. Zero response 3rd attempt. Delivery loaded and out for delivery. Items delivered 3rd time lucky………. A very bad service, which is a shame because the products are good”

Helpful Report

Dear Mr Mcknight, apologies for the poor service that you have experienced. We usually have a fast service from the courier company that we have allocated. Please dont stop this negative experience, from allowing you to reorder again. Thanks.

“Scam watch out, only partly sent the delivery, contacted various times and heard nothing back. Everytime I ring them again they have nothing on file no previous information and the process starts again. Avoid at all costs”

Helpful Report

Hi, Sorry for such experience. We aim at resolving customers issues at the same day and if there is any lead time required on a particular item, we give a relevant time frame to our customers. One of customer service advisors will give you a call back shortly to discuss this issue with you. Many thanks

“Paid for next day delivery. A week on still not received one of the two items. No update on why this is despite me reaching out to them.”

Helpful Report

Mr Andrews, Apologies for the lack of communication. My colluege will give you a call today, to give an update. Thank you Zarah

“Absolutely dreadful. Ordered some coat hooks and a door knocker. Knocker never received despite numerous calls and promises to deliver the next day. Finally admitted the product is out of stock and they have no idea when it will become available again. But it is still showing as "in stock" on their website. Will not deal with this company again.”

Helpful Report

Hi, Extremely sorry that you experienced this. Many of our items, especially hook, come from foreign countries, and due the pandemic a lot of our shipments are on hold,. please may you email us, with order number, on info@ironmongeryworld.com Thank you Zarah

“Ordered a iron handle from the site and the screw holes are different sizes (one smaller than the other) so I’m unable to use the product. I emailed to ask for a replacement and no one has come back and now I’ve called no one answered so I’ve had to leave a message.”

Helpful Report

“Original order incomplete Replacement order - wrong items received Original order replacement still not received”

Helpful Report

“I never received the goods I ordered. How about that for service!”

Helpful Report

Hi, Sorry about that. The item you ordered is discontinued and you have been refunded for that. Did one of our customer service advisors ring and spoke to you regarding cancelling your order? Many thanks

“I have tried emailing via ebay but the CS cant find my order details and is now not responding. I called the telephone number given on your ebay and direct site and am told that I have to continue by ebay if I purchased initially from them. Very unhelpful and I felt obstructive when all I am trying to do is change some locks (10) whcih I feel are of low quality. Odd as the corporate information is the same whichever platform is used. How hard do I have to work to complete my business with you????? Why aren't your channels integrated? The person didnt even ask what my enquiry was before she blocked it. Robert Bridgewater”

Helpful Report

Dear Customer, Apology for the inconvenience. There is a separate team working from different location to deal with eBay customers through messaging. Please forward your phone number to discuss this in detail. Many thanks

“I have not received my package yet”

Helpful Report

Dear Customer, Your parcel is in transit and will be with you soon. We believe, upon arrival, you will like the product and will consider revising your review. Many thanks

“wrong screws dispatched - am yet to receive”

Helpful Report

Dear Customer, The correct screws will be with you soon. Many thanks

“Not received yet.”

Helpful Report

Dear Customer, Your order was left with your neighbour by the carrier. Did you have a chance to check with them? Also, have you reported this to our customer service team?

Ironmongery World is rated 4.2 based on 1,221 reviews