International Dance Supplies Reviews

Name: International Dance Supplies
Address: Harlequin HouseForde CourtForde RoadNewton AbbotTQ12 4BT, ,, Newton Abbot
Rating: 4.31

4.3 Rating 755 Reviews

79 %

of reviewers recommend International Dance Supplies

Company Reviews

Metrics

Info

4.3

Based on 755 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About International Dance Supplies:

IDS is Europe's largest wholesale dancewear supplier servicing dance teachers and dance shops with quality dancewear.

Visit Website

Phone:

01626363232

Email:

customerservices@ids.co.uk

Location:

Harlequin HouseForde CourtForde RoadNewton AbbotTQ12 4BT, ,
Newton Abbot
TQ12 4BT

International Dance Supplies 5 star review on 16th April 2024

Mrs Kathleen M

International Dance Supplies 5 star review on 25th March 2024

Tatiana M

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very long leadtime now with many items out stock - forces me to purchase else where”

Helpful Report

Posted 1 year ago

Thank you for your feedback and for your custom over the past 6 years. Planning and forecasting continues to be difficult due to the different levels of restrictions still in place around the globe. Our shelves are filling up as quickly as our suppliers can deliver into us. Unfortunately Covid has had a domino effect on many things, including factories as well as suppliers closing -suppliers can provide anything from materials, dyes, elastics and machines that we source to produce our dancewear and costumes. We want to continue to be your preferred supplier and we are not alone in the struggle to fully stock our shelves. We are doing our best to get back to normal and hope you will bear with us.

Posted 1 year ago

“Used to be a bigger and better range of costumes. Sadly this year I’ve had to source my show costumes from elsewhere and only purchase a few bits from yourselves.”

Helpful Report

Posted 1 year ago

Thank you for the review and your custom over the last 15 years plus. I am sorry you were unable to find what you wanted this time. Unfortunately Covid has had a domino effect on many things, including factories as well as suppliers closing -suppliers can provide anything from materials, dyes, elastics and machines that we source to produce our dancewear and costumes. Planning and forecasting continues to be difficult due to the different levels of restrictions still in effect around the globe and we do not want to lower our standards by using cheaper inferior fabrics. We are working hard to build up our levels of stock and have many new styles on their way to us.

Posted 1 year ago

“Ist position ballet shoes come up really small and are a strange shade of pink. It's disappointing that you can't do exchanges as I've had to return 3 pairs of shoes but to order correct sizes I have to reorder and pay postage again”

Helpful Report

Posted 1 year ago

I will get someone from Customer Services to contact you to sort this out.

Posted 1 year ago

“I bought 2 dresses that were very good quality, however the sizing is not correct. I have a 6 & 7 year old and bout the medium child. ( 6-8) I had to cut the knickers out of one dress as it was too small and too late to send back as they needed an outfit. The sequins scratched their arms quite badly too. Nice dresses but sizing needs sorting”

Helpful Report

Posted 1 year ago

I am sorry that the dresses were not satisfactory. One of the Customer Service Team will be in contact with you shortly.

Posted 1 year ago

“Many things out of stock, price increase on costumes is disappointing, and delivery is very slow . Product quality good though .”

Helpful Report

Posted 2 years ago

Thank you for your feedback and for your custom over the last 7 years. We are working with our suppliers but planning and forecasting continues to be difficult due to the different levels of restrictions still in force around the globe. Our shelves are filling up as quickly as our suppliers can deliver into us. Unfortunately Covid has had a domino effect on many things, including factories, as well as suppliers, closing -suppliers can provide anything from materials, dyes, elastics and machines that we source to produce our dancewear and costumes. We have kept the price increase as low as possible, and most items have not increased in price at all, but everything has gone up from raw materials to transport costs. We want to maintain our high level of quality, which you also appreciate, so do not want to cut costs by using inferior fabrics.As far as speed of delivery is concerned we now pledge to despatch the same day for orders placed before 12 noon and most are sent on a 48 hour tracked service. Thank you for your continued custom as we want to be your preferred supplier and are doing our best to get back to normal.

Posted 2 years ago

“nothing is ever in stock and when you ring up to ask they give you a date and it still doesn't turn up. I know there have been problems but an honest answer would be better than being fobbed. been waiting for over 8 months for uniform to be in stock.”

Helpful Report

Posted 2 years ago

Thank you for your feedback and for your loyal custom for over 15 years. We are working with our suppliers but planning and forecasting continues to be difficult due to the different levels of restrictions still in place around the globe. Unfortunately Covid has had a domino effect on many things, including factories as well as suppliers closing -suppliers can provide anything from materials, dyes, elastics and machines that we source to produce our dancewear and costumes. Our shelves are filling up as quickly as our suppliers can deliver into us and we appreciate how frustrating it is not to have a definite delivery date. We try our best to give you as much information as we can but if the supplier puts the dates back we are left in the lurch. We want to remain your preferred supplier and hope you will bear with us during these trying times.

Posted 2 years ago

“Unfortunately, you seem to be out of stock of a large amount of items for very long periods of time, which makes uniform ordering very difficult. All other aspects in terms of delivery/communication, swapping damaged items etc is very good.”

Helpful Report

Posted 2 years ago

Thank you for your feedback and for your custom over the past 20 years or so. We want to continue to be your preferred supplier and we continue to make improvements – longer opening hours, faster shipping times, better product availability. We are working closely with our suppliers, even though there are still different levels of restrictions around the globe. Our shelves are filling up as quickly as our suppliers can deliver into us and hopefully we can be back to normal soon. It is good to hear that you find all other aspects of the business very good.

Posted 2 years ago

“A couple of items unfortunately on back order but overall a good service.”

Helpful Report

Posted 2 years ago

Thank you for the review. We are working with our suppliers and although there are still different levels of restrictions around the globe, the shelves are filling up as quickly as our suppliers can deliver into us. Thank you for bearing with us through these troubled times.

Posted 2 years ago

“Delivery takes far too long. It seems to be very low on stock on dance shoes.”

Helpful Report

Posted 2 years ago

We are doing everything we can to exceed expectations in terms of delivery and, at the moment, we are despatching within 2 working days from order placement. We are working with our suppliers and our shelves are filling up as quickly as they can deliver into us. We want to continue to be your preferred supplier and are doing our best to get as much stock in as possible but unfortunately dance shoes seem to be taking a while to come in which is a situation we share with other dancewear supply companies. Hopefully this will soon right itself and we can give you the service that you deserve.

Posted 2 years ago

“Sadly with long term delay in uniform and items out of stock I actually lost two students On whole good service more recently dossapoining”

Helpful Report

Posted 2 years ago

Thank you for your feedback and for your custom. I am pleased that you are happy with our service as we want to continue to be your chosen supplier. We know the service level during the pandemic fell below expectations for which we apologise. We are working with our suppliers and the shelves are filling up as quickly as our suppliers can deliver into us.

Posted 2 years ago

“no longer, sadly, the nice friendly company - too many items ‘out of stock'”

Helpful Report

Posted 2 years ago

I am sorry you feel that we are no longer friendly. We know the service level during the pandemic fell below expectations for which we apologise. We continue to make improvements – longer opening hours, faster shipping times, better product availability. We are actively working with our suppliers although planning and forecasting continues to be difficult due to the different levels of restrictions around the globe. Our new warehouse extension is now completed and the shelves are filling up as quickly as our suppliers can deliver into us. We look forward to being back to normal as soon as we can. We would like to continue to be your favoured supplier so please feel free to contact us if you have a specific area of concern and we will do our best to help you.

Posted 2 years ago

“I am so sorry not to be giving 5 stars. Your service used to be outstanding and I am still/will still be a loyal customer. However, out of stock items have lately created repeated inconveniences and deliveries have become much slower. Hope I'll soon be able to change my rating to full marks!”

Helpful Report

Posted 2 years ago

Dear Arianna Thank you for your feedback and for your custom. We know the service level during the pandemic fell below expectations for which we apologise. We continue to make improvements and are working with our suppliers to help fully reopen the dance industry as quickly as possible. Planning and forecasting continues to be difficult due to the different levels of restrictions that still exist around the globe. Our new warehouse extension is now completed and the shelves are filling up as quickly as our suppliers can deliver into us. We are doing everything we can to exceed expectations in terms of delivery and at the moment we are still despatching within 2 working days from order placement. We want to be your preferred supplier and loyal customers like you are valued highly so it is good to hear that you are not planning on leaving us. I hope that your rating will be changing soon.

Posted 2 years ago

“Dispatch not what it used to be. Used to dispatch insane day and often came the next day. Not any more. Can be frustrating when ordering for students as it takes now much longer. Shame as stock range is excellent.”

Helpful Report

Posted 2 years ago

We are doing everything we can to exceed expectations in terms of delivery, however at the moment we are still despatching within 2 working days from order placement.

Posted 2 years ago

“Really tricky as so many items are out of stock. I also find the first position sizing a little bit insane. My 4 year olds have to buy the age 6-8tutu’s….. and the 0’s in Milly only fit tiny 3-4year olds.”

Helpful Report

Posted 2 years ago

Thank you for your feedback and for your custom. We know the service level during the pandemic fell below expectations for which we apologise. We continue to make improvements – longer opening hours, faster shipping times, better product availability. We are working with our suppliers and are committed to partnering with them to help fully reopen the dance industry as quickly as possible. Planning and forecasting continues to be difficult due to the different levels of restrictions around the globe. Our new warehouse extension is now completed and the shelves are filling up as quickly as our suppliers can deliver into us – we already had the highest stocks in the industry and now we have the capacity for even more. I am sorry you are having problems with the sizing. The manufacturers all work to different sizing standards and we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. We want to be your preferred supplier and are working hard to maintain the high standard you expect from us.

Posted 2 years ago

“Your orders are taking over a week to arrive so no good for customers who ask me to order something in as an emergency. I have to go elsewhere now Also - you still supply to dance schools but took my 10% reduction off. I suppose at least this means I can return items if I want.”

Helpful Report

Posted 2 years ago

We are doing everything we can to exceed expectations in terms of delivery, however at the moment we are still despatching within 2 working days from order placement. The Retailer's discount expired at the end of August so you can return goods within the 28 day period if necessary.

Posted 2 years ago

“Love IDS, but returning items is SO expensive!”

Helpful Report

Posted 2 years ago

Thank you for your review. We understand that returning items can be expensive depending on the quantity you are returning. To avoid having larger returns due to sizing, please visit out sizing page as this may give you a better idea of what sizes you need to order for your students: https://www.ids.co.uk/sizing

Posted 2 years ago

“Always used to be briliant but now are much slower on delivery..”

Helpful Report

Posted 2 years ago

We are doing everything we can to exceed expectations in terms of delivery, however at the moment we are still despatching within 2 working days from order placement on a trackable service.

Posted 2 years ago

“Very often things are not in stock, these shoes I chose weren’t the ones I wanted but they were the o W you had in stock”

Helpful Report

Posted 2 years ago

Thank you for your review. We are sorry to hear that you weren't able to buy the shoes you wanted and know the service level during the pandemic fell below expectations for which we apologise. We will continue to make improvements – better product availability, longer opening hours, faster shipping times. We are working with our suppliers and are committed to partnering with them to help fully reopen the dance industry as quickly as possible. Planning and forecasting continues to be difficult due to the different levels of restrictions around the globe. Our new warehouse extension is now completed and the shelves are filling up as quickly as our suppliers can deliver into us – we already had the highest stocks in the industry and now we have the capacity for even more.

Posted 2 years ago

“Lovely quality leotard Slow delivery - no next day available Lots of problems with website, not always easy to order”

Helpful Report

Posted 2 years ago

Thank you for the review. We are so pleased that you are happy with the quality of your goods. We are doing everything we can to exceed expectations in terms of delivery, however at the moment we are still despatching within 2 working days from order placement. The IT team have worked hard to make the website user friendly and I will pass your comments on to them.

Posted 2 years ago

“The school has used ids for many years and spend thousands of pounds at showtime on top of regular uniform orders. Since lockdown ids hasn’t been the same. Never much in stock, takes a week to get to us. It used to come next day. Phone lines open shorter hours. With so much competition around nowadays ids need to up there game before they loose a lot of loyal customers all together.”

Helpful Report

Posted 2 years ago

Thank you for the review and the 3 stars despite your reservations. The pandemic has challenged every business – its impact has been felt by our customers, our suppliers and ourselves. Even now that it is 18 months on, it continues to create challenges for supply chains globally. From Chinese factories in late 2019, to Italian fabric mills – and even greater impact today in India one of the world’s largest producers of leather footwear and Turkey one of Europe’s largest clothing manufacturers. Our Purchasing Manager has been with IDS for 19 years and has used his experience and supplier network to manage stock during the last year of uncertain and unpredictable demand. Forecasting and planning has been almost impossible with the uncertainty related to lockdowns and subsequent re-openings. I understand that the current delay in shipping is hugely inconvenient for you and your customers, for which we apologise. As you can imagine we have had to implement various new measures such as one-way systems meaning orders cannot be picked as quickly as they could have done in the past, screens on the packing stations resulting in fewer stations, limiting the amount of handling of each order, and many other measures to ensure the safety of colleagues and customers. The phone line times were shortened because there were not enough customers phoning to justify staffing the lines full time. As we are getting busier this will change and hopefully soon we will be back to normal. We value the feedback and are working tirelessly to improve the situation. We’re sorry we’ve fallen short of your expectations on this occasion. We want to be your first choice in dancewear, costumes and accessories and we hope that you are reassured that we’re taking important steps to keep our customers satisfied with our service.

Posted 2 years ago

International Dance Supplies is rated 4.3 based on 755 reviews