Hampshire Generators Reviews

Name: Hampshire Generators
Rating: 4.69

4.7 Rating 1,229 Reviews

92 %

of reviewers recommend Hampshire Generators

4.7

Based on 1,229 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Hampshire Generators 5 star review on 20th August 2025

Anonymous

Anonymous // 01/01/2019

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“Although my items were delivered in good condition and quickly, I didn't know they were on the way until I received a message from the courier on the morning of delivery. Fortunately, I was at home and able to accept the deliver. Pre-advice with a planned delivery day would have been better.”

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Posted 3 years ago

“Very happy with the service from Hampshire. There was a missing component from one of my ordered items and when I contacted the team, they immediately resolved the matter and got me the item within 24 hours. Great customer service. Thanks!”

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Posted 3 years ago

“it would be great if we had a complete order! it seems some of it got sent up to manchester and we still haven't received it! As we are only in Southampton Hampshire it could off been resent but we were told it would have to be found and then sent to us! We are not happy and hope to receive it A.S.A.P ?? update; After ringing again we asked them to send out another 2 more panels because the others hadn't been found..which they did and we received them the next day. We feel we should off been offered this in the first place... however all arrived safely and we are happy with our purchase.”

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Posted 3 years ago

Hello Mr Caldwell, Thank you for your review. Replacement units have now been sent to you after a conversation with the team this week. Unfortunately, we do need to wait a few days for DPD to investigate lost parcels as they do sometimes reappear. We hope you enjoy our products now it has been resent to you Kind Regards Hampshire Generators

Posted 3 years ago

“Great service”

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Posted 3 years ago

“Ordered online. Moved the order off a shelf to the door, put a label on it and gave to the courier. All in an efficient manner and without dropping it. Arrived next day.”

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Posted 3 years ago

“Easy to order, fast delivery and good packaging.”

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Posted 3 years ago

“They don’t cancel order if you request it and then leave you to return it at you’re own cost. You can get the items cheaper elsewhere so do that.”

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Posted 3 years ago

You told us you ordered the wrong item but would not send this item back - thanks for leaving a 1 Star review though! 👍

Posted 3 years ago

“The portable generator that I bought from Hampshire Generators is exactly as described, and appears to function well, although it hasn't yet been properly tested. Sadly, my three star rating comes about as a result of poor system administration and customer care. Despite not having any stock available when I placed my back order the money left my bank as if the order had been fulfilled. Having waited over a week with limited response to my queries as to when the stock would be available, I was then contacted by a delivery driver trying to make delivery to my billing address rather than the requested delivery address. Having to make a 28 mile round trip to meet up with the driver, which seemed the only way to avoid even further delay, left a bitter taste. Hampshire Generators did then make contact to confirm that they had indeed filed the wrong address with the courier, and that they were sorry. Poor, probably deserving of two stars, but the unit itself makes me more generous.”

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Posted 3 years ago

“First class sales and service. Very knowledgeable staff ensured I purchased the correct piece of equipment. Highly recommended.”

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Posted 3 years ago

“Ridiculous customer service, rude personnel and appalling attitude. There was a problem with their online ordering portal where it did not copy the correct delivery address. After raising the issue with them the lady who dealt with my complaint did not want to believe me and instead insisted on charging me not one, but two additional shipping fees to divert the shipment when I should not be paying any as it is their system's fault. On top of all this, she was so rude to me and put the phone down in the middle of my sentence. I sent an email of complaint to their director, but I never heard from him either. My advice is to stay clear of Hampshire Generators if you are banking on after-sales service. They are happy to take your money, but after that, they do not want to know. However, there was one person worth mentioning who was very helpful at the start and he gave me good advice on which generator to buy.”

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Posted 3 years ago

Thanks for taking the time to leave us a review - we have checked this and see that you entered the wrong delivery address into your order - we worked hard to rectify this error but had to call this unit back and arrange a new delivery with the associated costs. Our staff are instructed to end calls where the customer is rude - we do not tolerate aggressive behavior towards our staff. We are proud to have the best customer service in this industry and our reviews show this to be the case!

Posted 3 years ago

“Good efficient service from Hampshire Generators.”

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Posted 3 years ago

“Staff helpful and knew the products. Needed after sales who were also helpful. Back dated delivery arrived sooner than expected. Only complaint was that no notification of despatch was sent.”

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Posted 3 years ago

“I've given a 1 star review for these reasons: I ordered a Generator and ATS from Hampshire Generators - the website said the ATS was out of stock, but took my payment anyway. I then had an email acknowledging the full order and notifying me that it was being processed. I heard nothing more until a logistics company called me to say they had a pallet for delivery - I asked if both items were on it as I didn't want to take delivery until I had both items - the delivery company couldn't tell me. I called Hampshire Generators and had to leave a message. I was called three days later (during the Queen's funeral!). They told me it was just the generator that was being delivered. It turned out it was coming direct from the manufacturer and Hampshire Generators blamed them. Hampshire Generators need a better system in place so that an order for more than one item is checked with the customer before any dispatch of separate items. I received no notice of any delivery schedule nor any email informing me items would be sent separately. This has caused me inconvenience and extra cost due to having to travel 3 hours to accept a partial delivery. Hampshire Generators appear to be just a 'front' company' holding no stock and taking no responsibility but happily taking my money in full! Nice business model!”

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Posted 3 years ago

“My only issue is if there is a delay in supplying the generator it needs to be communicated. 5-7 days before dispatch but it was 14, also the courier only contacted me 1 hour before the earliest delivery to say it us on its way. Very helpful when you call but communication could improve without being driven by customer calling and better advance warning of delivery. No issues with the generator, package etc only communication.”

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Posted 3 years ago

“Very efficient and responsive by telephone. Delivery tracking by email left me a little in the dark, but my order did arrive within the timeframe promised. Prices competitive; and I'd certainly order from Hampshire Generators again if / when needed. Thank you.”

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Posted 3 years ago

“My local dealers had no stock. When I approached Hampshire Generators, their prices were highly competitive, the delivery was prompt and the customer service and contact helpful. I will use this company again.”

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Posted 3 years ago

“Easy purchase and excellent price. Can't say better than that. Webstore is easy to use and informative, delivery was quick and on-time. Will definitely use HG again.”

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Posted 3 years ago

“I have ordered several times now from Hampshire generators and have found the service, advice and delivery to be faultless.”

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Posted 3 years ago

“Wide selection to chose from, we eventually settled on a unit and it was delivered within a few days. Followup emails were answered quickly and efficiently and we've had zero problems so far. Would definitely use again.”

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Posted 3 years ago

“I called Hampshire Generators after being let down by a well known on line retailer. They were very helpful and knew exactly what I needed. I ordered my portable generator on the Tuesday and it arrived safely on the Saturday. Very impressed and I would recommend them.”

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Posted 3 years ago

Hampshire Generators is rated 4.7 based on 1,229 reviews