Hampshire Generators Reviews

4.7 Rating 900 Reviews
91 %
of reviewers recommend Hampshire Generators
4.7
Based on 900 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Hampshire Generators Reviews
Hampshire Generators 5 star review on 28th April 2024
Pieter Woudenberg
Hampshire Generators 5 star review on 28th April 2024
Pieter Woudenberg
Hampshire Generators 5 star review on 22nd April 2024
Chris Mischka
Hampshire Generators 5 star review on 26th March 2024
JUSTINE BARROWCLOUGH
Hampshire Generators 5 star review on 25th October 2023
Marcus Livermore
Hampshire Generators 5 star review on 25th October 2023
Marcus Livermore
Hampshire Generators 5 star review on 3rd September 2023
Andy Bone
28
Anonymous
Anonymous  // 01/01/2019
I’ve only received half my order.
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Posted 9 months ago
I don’t normally write reviews, but as I was sent the request I will give a brief description of my thoughts. I have purchased a new Anker 757 power station and when it arrived it had a few scratches on plus a small dent in the plastic on the side and having just spent a £1000 on my new toy it’s obviously a little disappointing. I contacted Hampshire generators with a short video and a few photos of the damage to see their thoughts and if anything what they could do to rectify the situation. At the time of writing this no response whatsoever! Also I was supposed to receive a free £50 gift card for making the purchase and this didn’t arrive either. Maybe this review will spur a telephone call or response via email?
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Posted 11 months ago
Wwwwwsufuj
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Posted 1 year ago
Not sure what this is about - but let us know if we can assist with anything!
Posted 1 year ago
BE AWARE MAY NOT BE IN STOCK! Ordered a product that said "in stock ready for dispatch" turned out not to be the case. Had to chase them for updates as to when!. Arrived 2 months later. As a customer, they should update you or not take the order if not in stock!
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Posted 1 year ago
Brought the river 2 in November last year and had a delivery date of before Christmas well in never came, the company did not keep me informed I had to keep phoning to find out when it arrived about a week ago great product but the company I brought from couldn’t care less customer service is rubbish
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Posted 1 year ago
Hello Mr Fullerton, Thank you for taking the time to send us a review. I do apologise for the delay with your order and lack of communication We do try to keep our customers and website up to date with the latest information and sometimes unfortunately there are delays with manufactures and shipping companies that are out of our control. I am very pleased you like the product and glad it has exceeded expectations We will certainly take your comments on board and hope we are able to help you in the future Kind Regards Hampshire Generators
Posted 1 year ago
Despite my wife asking your courier to drop the generator on the path at the front of the house where at least she could have shut the gate, he opted to dump it on the pavement where it was totally unsecured until I got back. Also people using the pavement had to go out onto the road to get past
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Posted 1 year ago
Communication was very poor, I had to ring to obtain information, the generator took 10 days to arrive and the order still isn't on my account, nor have a received an invoice.
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Posted 1 year ago
I was not happy receiving the package from DBP. It arrived with several punctures to the boxing and I will not know if this has damaged the solar panels inside until I receive the solar powered generator in early January (bought directly from Ecoflow)
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Posted 1 year ago
I bought a Delta 2 solar generator which arrived about 2 weeks after order, which was fine as the info on the website said it would be delayed. However I didn't get any email updates about my order and wasn't aware it was going to arrive when it did.I even messaged direct from the website, but had no response. It was fluke that someone was in when it arrived as - being a battery - it HAD to be signed for and couldn't be left in a 'safe place'. The courier company were very good and called on arrival when initially there was no answer at home. Also I don't have the LOVE2SHOP £50 card!!!
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Posted 1 year ago
Thanks for the review - glad we delivered it as expected and you received it without a problem. The Love2shop e-gift card is sent around 4 weeks from despatch and not with the item, as per the terms and conditions.
Posted 1 year ago
I can't give any stars yet, as I am still waiting to try out my solar panel and battery pack. The wrong cable was sent. I was told to send a picture on Wednesday, was told the new cable would be here on Saturday, 10.30 am, and waited in. It didn't arrive. Plans to go away have been put on hold until I get my kit up and running.
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Posted 1 year ago
I contacted Hampshire Generators first using your online contact form. No response. I rang and received reasonable advice. Enough to help me make a purchase. Think it could have been more helpful as a first time customer, buying for home use. Disappointed to find the starter oil pack was missing the second litre of oil listed on order form; delivered oil appears to be wrong spec. Rang (no point in using email form!) And left message over bank holiday that oil was missing from.order. So far no response.
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Posted 1 year ago
Stated on my order that delivery must be on 7 ton max lorry as house is at end of v narrow lane. Also asked for 24 hours notice of delivery. Delivery was on an 18 ton vehicle and the driver had great difficulty in getting here and caused great inconvenience all round( although the driver was most helpful). Also no notice of delivery. Poor service all round.
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Posted 1 year ago
Thanks for taking time to leave us a review - the price paid directly through our website includes standard delivery and, unfortunately, does not include special timings or vehicle sizes without extra charges.
Posted 1 year ago
Couldn’t get good advice from any sales people over two calls, so had to work it all out myself. Gave very clear instructions on what day the pump was to be delivered - it arrived a day early. Not a good performance at all
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Posted 1 year ago
It was delivered up side down never got a delivery date either
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Posted 1 year ago
Ordered over a week ago, paid in full at the time, no generator, no communication, no clue when I’ll see it. Called today but not open on Weekends…!!!
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Posted 1 year ago
Order was placed on the basis that all items were in stock and available for dispatch! This was clearly not the case. 4 months on and still do not have a date for the ATS to complete the order. Not impressed. If it's not available, don't sell it!
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Posted 1 year ago
Thanks for leaving a review - the Warrior ATS panels have been out of stock for a while and Warrior are having some serious supply problems. They are listed as 'on back order' on our website with a current delivery in August. Please call us if you need to amend your order or need anything else.
Posted 1 year ago
The only 1 issue I have is ....I didn't get any information when my item was dispatched...and I also never got a tracking number ...if these was provided then I wouldn't of had any issue..
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Posted 1 year ago
Thanks for leaving a review - it is appreciated. The courier we used for the larger Power Stations has now been replaced due to lack of information. So thanks for the feedback to help us with that decision. I hope you like the EcoFlow DELTA unit and have many useful years of use of it - please let us know if you need anything else.
Posted 1 year ago
Not great service, placed an order for a generator and starter on the 13t March and am still waiting for the starter. Whilst I understand that these are not made in the Uk, there has been no updates from Hampshire Generators until I call them, of course they have had my money since then.
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Posted 1 year ago
Hampshire Generators is rated 4.7 based on 900 reviews