Halo Reviews

Name: Halo
Address: Lion Yard, Broad Street, Leominster, Lion Yard, Broad Street, Leominster, Herefordshire
Rating: 4.17

4.2 Rating 10,235 Reviews

78 %

of reviewers recommend Halo

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About Halo:

Halo is a registered charity and social enterprise running 25 sport and leisure centres throughout Herefordshire, Bridgend County Borough, Merthyr Tydfil, Shropshire and Swindon on behalf of the local authorities. We often discuss our status as a social enterprise, but many of our customers are unsure of what it actually means and more importantly, how it benefits them. Being a social enterprise means Halo trades for social purposes. We are a registered charity and 'not for profit' organisation, with no shareholders.

The money we make is ploughed back into the facilities.

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Phone:

01432 842075

Email:

info@haloleisure.org.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A pleasant experience at Bridgend Leisure Centre. Customer service is always very good along with the cleanliness. Although recently the water pressure for the swimming pool showers has decreased with the temperature also becoming unbearably inconsistent (very cold then very hot). Please seriously consider changing this back to how it was a few months ago (consistently warm and powerful), as this is unfortunately hindering what was previously an excellent experience. Thank you!”

Helpful Report

(Bridgend Life) - Posted 3 months ago

Hi Brad, Thank you for your thoughtful review! We're pleased to hear you had a pleasant experience at the centre and appreciate the compliment on our customer service and cleanliness. We understand your concerns about the swimming pool shower water pressure and temperature; we are looking at why this is happening and hoping to resolve the problem as soon as possible. Team Halo

Posted 3 months ago

“Without exception ,all the instructors are very approachable,friendly ,professional and helpful. Reception staff are also very helpful. The building itself is fairly out of date now with obvious wear and tear issues and damage. Although the swimming pools were recently repaired and refurbished. I would comment on the cleanliness of the ( female) toilets and changing areas, these are sometimes smelly and lacking in soap and hand drying facilities even before 10.00 am ,before lots of visitors to the centre. Can this be due to cleaning staff or public disrespect ?”

Helpful Report

(Merthyr Tydfil) - Posted 3 months ago

“All the staff are fabulous helpful nothing is too much trouble. The only downside is the building it could do with an upgrade”

Helpful Report

(Pyle) - Posted 3 months ago

“I came into pontypool leisure centre over the weekend to get myself a gym membership. The lady named Tia behind front desk was extremely rude, wasn’t helpful whatsoever and told me she couldn’t help, when I asked if there was anything she could do to help me she told me to “just go and call the number on the website” I would also like to express that it’s extremely off putting with how bad she smelt, awful awful personal hygiene! Something should really be done about this”

Helpful Report

Posted 3 months ago

“Good facilities, relaxed environment free from intimidation”

Helpful Report

(Bridgend Life) - Posted 3 months ago

Hi Paul, Thank you for your wonderful review! We're delighted to hear that you enjoyed our facilities and found the environment relaxed and welcoming. Creating a space free from intimidation is so important to us, and it’s great to know you felt that during your visit. Team Halo

Posted 3 months ago

“The pool itself was great and not too busy, which made for a pleasant swim. However, the cleanliness left a lot to be desired. I was appalled by the state of the changing rooms: used tissues were scattered across the floor, along with what appeared to be food debris that I had to kick aside just to get changed. The area outside the cubicles was covered in dirt and chewing gum, and the poolside had rubbish littered around it. The lifeguard on duty also seemed disengaged. Shouting “Walk” at a six-year-old who briefly ran didn’t have the desired effect — understandably, my son didn’t react to the tone. I spoke to him myself and explained why running wasn’t appropriate, which he understood. The lifeguard gave the impression he’d rather be elsewhere. Please address the cleanliness issues — they’re undermining what could otherwise be a great facility.”

Helpful Report

(Pontypool) - Posted 3 months ago

“Nothing hardly works in health sweet , people just walking in without paying for the services not run very professionally at all .”

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(Pontypool Active Living Centre) - Posted 3 months ago

“I have enjoyed being at the gym I haven’t been to the gym for ages though but I’m gonna get back to it because when I go to the gym it makes my mental health better makes me feel nice and calm”

Helpful Report

(Severn) - Posted 3 months ago

“The only negative experiences I have at Halo would be the Secondary School boys coming in and being disrespectful to the gym and to its members. I personally think that some of those children are too young to be allowed in a gym and could risk serious injury.”

Helpful Report

(Ledbury) - Posted 3 months ago

Hi there, Thank you for your feedback! We’re glad to hear you enjoy your time at Halo, but we understand your concerns regarding the younger members. We strive to create a respectful environment for all our gym-goers, and your comments are invaluable in helping us maintain that. We’ll certainly keep this in mind to ensure everyone can enjoy their workouts safely. Thank you for bringing this to our attention! Warm regards, Team Halo

Posted 2 months ago

“Friendly staff. Clean environment. No queuing for equipment.”

Helpful Report

(Kington) - Posted 3 months ago

“Good helpful staff”

Helpful Report

(Ross Swimming Pool) - Posted 3 months ago

Hi Greg, Thank you for your recent feedback, its great to see you have scored us 4 stars. Many thanks

Posted 2 months ago

“Very friendly helpful and great equipment”

Helpful Report

(Meon Vale) - Posted 3 months ago

Good morning Becki, Thank you for taking the time to share your feedback and for your kind words. We’re delighted to hear that you’re enjoying your time at our leisure centre, and we hope you continue to do so in the future. Kind regards, The Halo Team

Posted 2 months ago

“Lovely pool, friendly staff just had a few issues with staffing lately and sessions being cancelled”

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(Brockworth) - Posted 3 months ago

“Good centre. However the water fountain in the gym has not been working for weeks now and there is an alternative one upstairs but this is not ideal for people with mobility problems”

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(Leominster) - Posted 3 months ago

“Great Gym. Not the biggest but size isn’t everything.”

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(Maesteg SC) - Posted 3 months ago

Hi Owain, Thank you for your 5 star review! We're delighted to hear that you think great things come in smaller packages. Our focus is on creating a quality environment, and it’s fantastic to see you appreciate it! Warm regards, Team Halo

Posted 2 months ago

“Staff ate fantastic, very helpful and classes are very motivational with good instructors”

Helpful Report

(Bridgend Life Centre) - Posted 3 months ago

Hi Julie, Thank you so much for your amazing review! We're thrilled to hear that you found our staff to be fantastic and our classes motivational. Our instructors work hard to create a positive and encouraging environment, and it's wonderful to know you felt that. We're looking forward to seeing you in class again soon! Team Halo

Posted 3 months ago

“Excellent classes. Gym always in good condition.”

Helpful Report

(The Bromyard Centre) - Posted 3 months ago

“Happy and helpful staff who are always available when you need them. Good selection of cardio equipment and plenty of it. Always tidy and more importantly clean. A pleasure to use”

Helpful Report

(Maesteg SC) - Posted 3 months ago

Hi Paul, Thank you for your fantastic 5-star review! We're delighted to hear that you find our staff helpful and that you enjoy our selection of cardio equipment. It's great to know you appreciate the cleanliness and tidiness of our facility. Your kind words inspire us to keep providing a pleasant environment for all our members! Warm regards, Team Halo Maesteg

Posted 2 months ago

“Helpful staff A lot of facilities Shared Changing rooms and showers upstairs could be cleaner.”

Helpful Report

(Bridgend Life) - Posted 3 months ago

Hi there, Thank you for your feedback! We're thrilled to hear that you found our staff helpful and enjoyed the variety of facilities we offer. We also appreciate your comment regarding the cleanliness of the shared changing rooms and showers; we’ll certainly pass this along to our team for improvement. Your input is invaluable in helping us provide the best experience possible. Looking forward to seeing you again soon! Team Halo

Posted 3 months ago

“Lovely staff and facilities are generally clean & well kept. The pool is warmer than many other centres which is a big plus if you don't enjoy a cold swim. I would like them to offer swim only membership though.”

Helpful Report

(Bridgnorth) - Posted 3 months ago

Halo is rated 4.2 based on 10,235 reviews