Halo Reviews

Name: Halo
Address: Lion Yard, Broad Street, Leominster, Lion Yard, Broad Street, Leominster, Herefordshire
Rating: 4.17

4.2 Rating 10,207 Reviews

78 %

of reviewers recommend Halo

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About Halo:

Halo is a registered charity and social enterprise running 25 sport and leisure centres throughout Herefordshire, Bridgend County Borough, Merthyr Tydfil, Shropshire and Swindon on behalf of the local authorities. We often discuss our status as a social enterprise, but many of our customers are unsure of what it actually means and more importantly, how it benefits them. Being a social enterprise means Halo trades for social purposes. We are a registered charity and 'not for profit' organisation, with no shareholders.

The money we make is ploughed back into the facilities.

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Phone:

01432 842075

Email:

info@haloleisure.org.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I really enjoy going to pontypool it’s the best.”

Helpful Report

(Pontypool) - Posted 3 months ago

“I am Impressed how clean the changing rooms and showers are. The staff are smart and very friendly. I am very satisfied with the membership.”

Helpful Report

(Hereford LP) - Posted 3 months ago

Hi Ian, Thank you so much for your wonderful review! We're delighted to hear that you find our changing rooms and showers clean, and that our staff has made a positive impression on you. Your satisfaction with your membership is our top priority, and we truly appreciate your feedback. See you again soon, Kind regards, Hereford Leisure Pool team

Posted 3 months ago

“The staff are friendly and helpful and the gym is very clean. I'd like it if there was more space to stretch out and do free weights. The swimming pool is very cold; I do not find it suitable for toddlers so I pay for lessons at Malvern Splash. I wish there were more exercise classes as the classes are often over-subscribed. The opening hours are also limited. On the whole, I find it over-priced for what it is.”

Helpful Report

(Ledbury) - Posted 3 months ago

Hi Alexandra, Thank you for sharing your thoughts with us! We're glad to hear that you found our staff friendly and our gym clean. Regarding the pool temperature, we understand your concerns, especially for toddlers. We'll review it to ensure a more comfortable experience for everyone, this being maintained a temperature of 29.5 degrees. This is within the pool guidelines that meet all sessions and swimmers who use us, from the general public, club swimmers and parents and tots. Our classes are very popular, with most of our members booking multiple sessions. Offering more classes wouldn't necessarily be the answer to reducing this. Your insights are important to us as we strive to provide the best experience possible. Warm regards, Team Halo

Posted 3 months ago

“Friendly staff, good choice of classes. Parking can be challenging and sometimes cleanliness of pool areas - changing rooms and toilets - could be better.”

Helpful Report

(Bridgend Life Centre) - Posted 3 months ago

Hi Thank you for your review and feedback! We're thrilled to hear that you find our staff friendly and appreciate the variety of classes we offer. We understand that parking can be a bit of a challenge. We'll certainly look into enhancing the cleanliness of our pool areas to ensure a better experience for all our guests. Thanks again for your comments, and we hope to see you back at Halo soon! Team Halo

Posted 3 months ago

“only done aqua fit classes so far. pool looking a bit tired but all good. but the showers have been appalling. there is no water flow and consistently cold. very poor standards and not impressed.”

Helpful Report

(Bridgend Life) - Posted 3 months ago

Hi Anna, Thank you for taking the time to share your feedback. We're happy to hear that you’ve enjoyed the aqua fit classes, but we genuinely apologise for the issues you've encountered with the pool and shower facilities. Your concerns about the water flow and temperature are noted, and we will look into these matters to ensure a better experience moving forward. Team Halo

Posted 3 months ago

“Staff are always friendly and supportive The centre always looks clean and welcoming”

Helpful Report

(Tenbury Pool) - Posted 3 months ago

“Friendly staff, good range of classes and facilities but jacuzzi always broken, old and broken equipment about, scruffy decor and a bit dated.”

Helpful Report

(Pontypool) - Posted 3 months ago

“It is impossible to get onto any spin classes not been since May 2025 and when one does come available it is usually too late to organize yourself as the class starts in 30 to 45 mins CRAZY”

Helpful Report

(Hereford Leisure Pool) - Posted 3 months ago

“Excellent centre and services provided.”

Helpful Report

(Ledbury) - Posted 3 months ago

Hi there, Thank you for your amazing review! We're thrilled to hear that you enjoyed our centre and the services we provide. Your satisfaction is our top priority, and we look forward to seeing you back at Halo soon! Warm regards, Team Halo

Posted 3 months ago

“The gym at Cwmbran is fantastic, the gym at Pontypool is very tired. I swam at Pontypool on a Wednesday at 5:30pm recently. There were 15 people in 2 lanes which was ridiculous and dangerous. In my opinion there shouldn’t be more than 4 people per lane to accommodate the differing abilities. Also there appears to be less swim sessions at both Cwmbran and Pontypool.”

Helpful Report

(Pontypool Active Living Centre) - Posted 3 months ago

“The classes and facilities were good on the whole, but the sauna suite disappointed me the most that it wasn’t always working at pontypool leisure centre. It could do with a refit as it’s tired and worn.”

Helpful Report

(Pontypool) - Posted 3 months ago

“Gym equipment always clean and well maintained as is the changing room. Staff always greet with a smiley face. They never appear stressed or unhappy to be in work. Good vibe. I would give a 5 star rating if the water tap was fixed..feels like ages now. Replaced with a tap and a bucket. Anything! I d give you an imaginary 6 star rating if you put a reminder in the changing rooms that staring at your phone for way over 3 minutes between sets may not demonstrate thoughtfulness etc! (I am being polite!) Shame the machines don't have a max 3 minute rest period alarm as a reminder.”

Helpful Report

(Leominster Leisure Centre) - Posted 3 months ago

“The staff are very welcoming, cheerful and helpful. If we have any concerns about anything we feel able to talk to the staff. The biggest discussion point seems to be the popularity of aquarobics and that sometimes they are overcrowded. It is generally felt that classes should be a little smaller and more often.”

Helpful Report

(Tenbury Pool) - Posted 3 months ago

“Wonderful staff, always helpful, receptive and friendly. Good communication. Great Aquafit sessions,fun and a good workout.”

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(Tenbury Pool) - Posted 3 months ago

“The gym is always very clean and the staff friendly and helpful”

Helpful Report

(Meon Vale) - Posted 3 months ago

Good morning Chris, Thank you so much for taking the time to share your feedback with us. We truly appreciate your kind words and are delighted to hear that you had a pleasant experience. We look forward to welcoming you back and hope you continue to enjoy your time at our facility in the future. Kind regards, The Halo Team

Posted 3 months ago

“Staff friendly and helpful without being intrusive. Gym well equipped”

Helpful Report

(Ynysawdre Swimming Pool) - Posted 3 months ago

Thank you for your wonderful review! We're thrilled to hear that our staff made a positive impression and that you found our gym well-equipped. We always aim to create a welcoming environment for our members. We can't wait to see you back at Halo soon! Warm regards, Team Halo

Posted 3 months ago

“The staff are friendly and helpful and work hard. Some of the money spent upgrading the gym could have been used to improve the toilets and showers downstairs.”

Helpful Report

(Bridgend Life Centre) - Posted 3 months ago

Hi Dorothy, Thank you for your thoughtful review! We're delighted to hear that our staff's friendliness and hard work stood out to you. We appreciate your feedback regarding the gym upgrades and will certainly take it into consideration as we continue to improve our facilities. Your input is invaluable to us! Team Halo

Posted 3 months ago

“Usually mainly use the centre to go swimming 4 to 5 times a week”

Helpful Report

(Leominster) - Posted 3 months ago

“The centre staff are very friendly and welcoming. The gym has a good level of equipment for a small centre, though elliptical machine no 3 seems to give a heart rate reading when not holding the handles and a couple of the weight machines seem to regularly have issues, like the lat pulldown not allowing incremental weights. It would be great to have a body fat / measurement machine like that available in Hereford and it’s a shame the centre is not open on weekend afternoons”

Helpful Report

(Ross) - Posted 3 months ago

Hi there, Thank you for taking the time to share your feedback with us! We’re delighted to hear that you’ve found our staff friendly and welcoming. We appreciate your observations regarding the equipment, and we’ll certainly look into the issues you mentioned. We understand the importance of accessibility during weekends, and we’ll keep that in mind for the future. We hope to see you soon! Kind regards, Ross Halo Team

Posted 3 months ago

“It is full of welcoming staff with lots of activities supported by staff”

Helpful Report

(Ledbury) - Posted 3 months ago

Hi Logan, Thank you so much for your fantastic review! We're thrilled to hear that you found our staff welcoming and enjoyed the variety of activities we offer. We strive to create a supportive environment for everyone, and it’s wonderful to know you appreciated it! Looking forward to seeing you again at Halo! Warm regards, Team Halo

Posted 3 months ago

Halo is rated 4.2 based on 10,207 reviews