Halo Reviews

Name: Halo
Address: Lion Yard, Broad Street, Leominster, Lion Yard, Broad Street, Leominster, Herefordshire
Rating: 4.17

4.2 Rating 10,311 Reviews

78 %

of reviewers recommend Halo

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About Halo:

Halo is a registered charity and social enterprise running 25 sport and leisure centres throughout Herefordshire, Bridgend County Borough, Merthyr Tydfil, Shropshire and Swindon on behalf of the local authorities. We often discuss our status as a social enterprise, but many of our customers are unsure of what it actually means and more importantly, how it benefits them. Being a social enterprise means Halo trades for social purposes. We are a registered charity and 'not for profit' organisation, with no shareholders.

The money we make is ploughed back into the facilities.

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Phone:

01432 842075

Email:

info@haloleisure.org.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic facilities, loads of classes and activities to choose from and the staff are absolutely amazing 🤩”

Helpful Report

(Hereford LC) - Posted 1 year ago

“Roof leaking, class gets moved to smaller area if hall hired by outsiders, have to queue to scan in if long queue to pay at desk. Cafe rarely open.”

Helpful Report

(Merthyr Tydfil) - Posted 1 year ago

“Always helpful and accommodating, when I attended gym , or swimming with my 3 grandchildren and son who is (38 yrs old) friendly staff always, could be more changing facilities ie the red changing stations for babies and extra spaces to house the changing stations but we have worked around this when the small pool is not so busy . Now and again there is a strong smell from the drains and a strong smell of urin from the floor in changing rooms”

Helpful Report

(Maesteg Swimming Pool) - Posted 1 year ago

Hi Laurie, Thank you for your wonderful 5-star review! We're thrilled to hear that you and your grandchildren enjoy your time at our facility. It's great to know our staff made your visits pleasant, as we strive to be helpful and accommodating. We appreciate your feedback regarding the changing facilities and the occasional odors. Your insights are invaluable, and we are continuously looking into ways to improve and create a more comfortable environment for all our visitors. We look forward to welcoming you and your family back soon! Many thanks, Halo Team

Posted 1 year ago

“Could do with a refurb , changing rooms are dirty and under maintained and swimming pool could do with a facelift”

Helpful Report

(Bridgnorth) - Posted 1 year ago

Hi there, Thank you for your review. We appreciate your feedback regarding the need for refurbishment and maintenance in the changing rooms and pool area. We’re committed to providing a clean and welcoming environment, and we understand how important these aspects are to our visitors. We invested in our pool changing rooms over the Christmas period and gave them some extra TLC if you have not yet visited us since then we would love to see you again. We hope to make further improvements and look forward to seeing you at Halo again in the future. Best regards, Team Halo

Posted 11 months ago

“My halo centre in Merthyr tydfil is very clean, with friendly and helpful staff overall. Gym instructors Mark, Liam and Rhys are highly motivating in classes and bring positive energy to the sessions. I feel customers would benefit from some direct advice on techniques in the classes, particularly on the safe use of weights. The reception area could benefit from some more 'charisma' , but no one is at all rude.”

Helpful Report

(Merthyr Tydfil) - Posted 1 year ago

Thank you for your comments. We’re pleased to hear you’re happy with the gym staff and their positive energy. We also appreciate your feedback on the reception area—thanks again for sharing your thoughts Thanks, Halo Merthyr

Posted 11 months ago

“Facilities at Meon Vale Stratford are great, the staff are always there to help and are always polite. The Manager ( Slav ) is great and always has time for you.”

Helpful Report

(Meon Vale) - Posted 1 year ago

Good afternoon Pat, Thank you for your thoughtful feedback! We sincerely appreciate your kind words and want to assure you that we are committed to meeting and exceeding our customers' expectations. Your support means a lot to us! Kind regards, Meon Vale Team

Posted 10 months ago

“The machines can sometimes be dirty. But generally in working order and good equipment for a good workout”

Helpful Report

(Hereford LC) - Posted 1 year ago

“I’m quite happy with Bromyard’s Halo. It’s clean and tidy with a friendly group of people running the place. I would like to see a card entry turnstile so that all users are in fact paying members.”

Helpful Report

(The Bromyard Centre) - Posted 1 year ago

“Although a small facility, Pyle provides a clean functional place to swim and have a basic workout in the gym. The staff are welcoming, friendly and helpful.”

Helpful Report

(Pyle) - Posted 1 year ago

It's great to hear you are satisfied with our facilities and staff, your feedback will be shared with the team. Many Thanks

Posted 11 months ago

“Centre is warm, clean, friendly and well organised. I only do Aquafit classes which are always excellent. Wendy Almond is a brilliant teacher who inspires you to work hard. Now for the negatives. The classes are too full and overbooked. People are setting their alarms for 7 a.m. To ensure a slot. There needs to be additional classes if you are introducing new members. The toilets need cleaning properly wiping the top of the loo seat is not enough. The loo rolls need refilling more often. I would not recommend a friend as my classes are already oversubscribed.”

Helpful Report

(Ledbury Swimming Pool) - Posted 1 year ago

Hi Hilary, Thank you for your thoughtful 4-star review! We're thrilled to hear that you enjoy our warm, clean, and friendly centre, and that Wendy's aquafit classes inspire you to work hard—she truly is a gem! We appreciate your feedback regarding class sizes and understand how frustrating it can be to secure a spot. We’re actively looking into options for additional classes to accommodate our growing membership and ensure everyone gets the chance to participate. We also take your comments about the cleanliness of our facilities very seriously. Your observations regarding the toilets will be shared with our team to ensure we keep everything in top condition. Thank you for being a part of our community, and we hope to enhance your experience at Halo soon! Many thanks, Halo Team

Posted 11 months ago

“Always friendly staff. Always clean and tidy. Could do with my classes on a weekend”

Helpful Report

(Maesteg SC) - Posted 1 year ago

Thank you for your 4 star review and we appreciate you taking your time to give us your feedback. We are glad that you enjoy the facilities we have at our centre and find it clean and tidy. We always look at the group exercise program and change it if not working. We will ensure that we make the staff aware of your comments. Kind regards Maesteg Staffing Team

Posted 11 months ago

“The center is old and tired, has poor choice of equipment in comparison to other gyms in the area, poor sound system. Would be great to see a refurb of the gym, or even just a lick of paint to make this a better option for the local community. The opening times arent great either. I am a member out of convenience as this is the most local gym to me but considering leaving for puregym, mostly because of opening times but also the atmosphere and cost.”

Helpful Report

(Aberfan) - Posted 1 year ago

Thank you for your feedback, we really appreciate it and will take it on board. Thanks, Halo Aberfan

Posted 11 months ago

“Great gym”

Helpful Report

(Hereford LP) - Posted 1 year ago

Hi George, Thank you for the fantastic 5-star review! We're delighted to hear you think Halo is a great gym. We're dedicated to providing a top-notch environment for our members, and your positive feedback means a lot to us. Looking forward to seeing you soon! Many thanks, Hereford Leisure Pool Team

Posted 1 year ago

“I was there due to a referral through my MS nurses. The lady conducting the interview / referral was excellent! Made me feel a bit better about my condition and the following inductions.”

Helpful Report

(Bridge Street) - Posted 1 year ago

“Keith, Lifeguard is always welcoming, cheerful, offering words of encouragement and genuinely cares about the customers, making the environment a happy one. Reception staff are also cheerful & welcoming”

Helpful Report

(Hereford Leisure Pool) - Posted 1 year ago

Hello, Thank you for your wonderful 5-star review! We're so pleased to hear that Keith and our reception staff made your experience a cheerful one. It's our goal to create a welcoming atmosphere, and we're thrilled that our team left such a positive impression on you. We will make sure we pass this feedback on to the team. Look forward to seeing you again soon! Many thanks, Hereford Leisure Pool Team

Posted 1 year ago

“I love my halo centre in Maesteg, the staff are friendly and helpful; the centre has the resources I need to achieve my goals.”

Helpful Report

(Maesteg SC) - Posted 1 year ago

Thank you for your 5 star review and we appreciate you taking your time to give us your feedback. We are glad that you enjoy the facilities we have on at our centre to achieve your goals. We will ensure that we make the staff aware of your comments. Kind regards Maesteg Staffing Team

Posted 11 months ago

“Very well equipped centre and excellent staff”

Helpful Report

(Maesteg Sports Centre) - Posted 1 year ago

Thank you for your 5 star review and we appreciate you taking your time to give us your feedback. We are glad that you enjoy the facilities we have on at our centre. We will ensure that we make the staff aware of your comments. Kind regards Maesteg Staffing Team

Posted 11 months ago

“Great sessions excellent tutors and helpful friendly staff throughout the centre I have not met a member of staff who has not been welcoming friendly and very helpful from those in the gym and pool areas to those who run classes and especially those on front of house who have to work in quite challenging situations sometimes, always helpful and welcoming”

Helpful Report

(Bridgend Life Centre) - Posted 1 year ago

Hi Jill, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you had such positive experiences with our tutors and staff. It’s great to know that our team has made you feel welcomed and supported throughout your time at the centre. We can't wait to see you again soon! Halo Team

Posted 1 year ago

“Squash courts are very rarely cleaned. Changing rooms are cold. Cafe/catering facilities have a poor range and are not always opened at key times, eg Sunday morning closed when there are events on and people would like to grab breakfast or a coffee. Gym is decent, equipment is ok but more than acceptable. Sauna/steam room removed several years ago and this is a real shame given the health benefits, particularly saunas. I appriciate it is expensive but Ebbw vale have managed to keep theirs, possibly some support from local council could help with this.”

Helpful Report

(Merthyr Tydfil) - Posted 1 year ago

“Staff very friendly and helpful”

Helpful Report

(Aberfan) - Posted 1 year ago

Thank you, Matthew! We’re glad to hear you had a positive experience, and your comments will be passed on to the team. Thanks, Halo Aberfan

Posted 11 months ago

Halo is rated 4.2 based on 10,311 reviews