Halo Reviews

Name: Halo
Address: Lion Yard, Broad Street, Leominster, Lion Yard, Broad Street, Leominster, Herefordshire
Rating: 4.17

4.2 Rating 10,205 Reviews

78 %

of reviewers recommend Halo

Company Reviews

Metrics

Info

About Halo:

Halo is a registered charity and social enterprise running 25 sport and leisure centres throughout Herefordshire, Bridgend County Borough, Merthyr Tydfil, Shropshire and Swindon on behalf of the local authorities. We often discuss our status as a social enterprise, but many of our customers are unsure of what it actually means and more importantly, how it benefits them. Being a social enterprise means Halo trades for social purposes. We are a registered charity and 'not for profit' organisation, with no shareholders.

The money we make is ploughed back into the facilities.

Visit Website

Phone:

01432 842075

Email:

info@haloleisure.org.uk

Write Your review

Tell us how Halo made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ledbury Halo is well run, clean and friendly. There’s a good variety of well taught classes, a wide variety of gym equipment and several different pool sessions. The sauna and steam room are a valued addition. The staff are a great asset- friendly, helpful and well trained. The only disadvantage is that the booking app sometimes freezes, making it hard to book.”

Helpful Report

(Ledbury Swimming Pool) - Posted 2 months ago

Hi there, Thank you so much for your fantastic review! We’re thrilled to hear that you find our facility clean, friendly, and well-equipped, and that our team has made a positive impact on your experience. We appreciate your patience with the booking app, and we’re working to improve it. Your feedback is invaluable! Warm regards, Team Halo

Posted 2 months ago

“Excellent as always”

Helpful Report

(Ledbury Swimming Pool) - Posted 2 months ago

Hi Gary, Thank you for your wonderful review! We're so glad to hear that you're consistently enjoying your experience with us. Your support means a lot, and we can’t wait to welcome you back for your next visit! Best wishes, Team Halo

Posted 2 months ago

“All the staff are friendly,welcoming and helpful. It is very well managed by Mat and well equipped”

Helpful Report

(Hereford LC) - Posted 2 months ago

“Team friendly”

Helpful Report

(Bridgend Life) - Posted 2 months ago

Hi Linda, Thank you for your amazing review! We're delighted to hear that you find our team friendly and welcoming. It's our aim to create a warm atmosphere for all our guests. Team Halo

Posted 2 months ago

“I found Bridgend gym very bad in terms full of school kids on there phones and just abit of a youth club my local gym is Pyle so Iv tried all the halo around to see the best for training the Pyle gym could do with a bit more, an the jacuzzi not been re opened since covid is abit of a let down as Iv spoken to a few people that come to the gym and they miss that in Pyle.”

Helpful Report

(Bridgend Life) - Posted 2 months ago

Hi James, Thank you for sharing your thoughts with us! We’re sorry to hear that your experience at Bridgend's gym wasn't up to your expectations. We understand your concerns about the atmosphere and the lack of a reopened jacuzzi at Pyle. We appreciate your feedback, and we’ll ensure it’s passed along to the team as we work towards creating a better environment for all our members. Team Halo

Posted 2 months ago

“Bridgend Life Centre is one of the most friendly and widely used Leisure centres I've ever been in. The concept of sports and fitness facilities in the same building as a Bowls centre, a soft play centre, a cafe and a library means it's a hub of activity for all ages and interests. Owing to this base line, it is not in the least intimidating. The range of activities is broad and there is something for everyone regardless of age or ability. If I had to have a little moan it would be that maintenance is a bit slow and there's fierce competition to get into some activities especially aquarobics on a Monday and Wednesday.”

Helpful Report

(Bridgend Life Centre) - Posted 2 months ago

Hi Penny, Thank you for your wonderful review! We're so pleased to hear that you find Bridgend Life Centre a friendly and vibrant hub for all ages. It’s great to know that our diverse range of activities caters to everyone. We appreciate your feedback on maintenance and the booking competition—rest assured, we’re always working to enhance our services. Your insights are truly valued! Team Halo

Posted 2 months ago

“I have recently joined Halo Hereford. It wasn't easy as I struggle with anxiety and other physical health issues. The staff are all very kind and patient and helpful. Helen and Wendy have been incredibly supportive and thorough in explaining everything from joining, checking in, using the toning tables and classes, use of the app. What an amazing place. We are very blessed in Hereford to have these facilities and fabulous staff.”

Helpful Report

Posted 2 months ago

“Always friendly polite staff always clean ...enjoy the gym very much”

Helpful Report

(Ledbury) - Posted 2 months ago

Hi Sue, Thank you for your lovely review! We’re delighted to hear that you enjoy your time at the gym and find our team friendly and polite. Maintaining a clean environment is a priority for us, and we’re glad it's making a positive impression on you. Keep enjoying your workouts! Warm regards, Team Halo

Posted 2 months ago

“What’s up with the air conditioning in the main gym? Also that receptionist needs a retainer in customer service. She never says hello or ty. Utter ride!”

Helpful Report

Posted 2 months ago

“Reception staff go out of their way to be helpful and are always welcoming. Toning suite staff and set up is fantastic and is used by all ages and abilities affectively. Halo sparks gymnastics is exceptional. Abi is an incredible coach as is Sam. They are loved by the children attending and have had the respect and complete attention of my grandchildren from 18 months until attending school. Dementia group is well set up and a very happy place to volunteer in where those helping and attending integrate together. There is also good inter agency cooperation from what I see with NHS community staff. Thank you 😊”

Helpful Report

(Hereford LC) - Posted 2 months ago

“Helpful friendly staff but poor pool facilities. Changing room requires upgrading/cleaning mould from ceilings, shower are more often than not cold. Toilets have had broken seats for months.”

Helpful Report

(Pontypool) - Posted 2 months ago

“Reception staff excellent, helpful and friendly as you enter stadium. Excellent gym. Unfortunately the upstairs sauna, etc have not been used or updated in years. Ladies changing rooms always cold and not always very clean. Showers , shower the wall. Water often very cold in swimming pool”

Helpful Report

(Cwmbran) - Posted 2 months ago

“In places needs an upgrade, especially the swimming pool. Looking ropey🤷‍♂️”

Helpful Report

(Bridgend Life) - Posted 2 months ago

Hi there, Thank you for your feedback! We appreciate you taking the time to share your thoughts about the swimming pool. We're always looking to improve our facilities, and your comments will definitely be brought to the team's attention. We hope to provide a more enjoyable experience for everyone in the future. Best wishes, Team Halo

Posted 2 months ago

“Im extremely impressed with Merthyr Tydfil Halo, working in the leisure service myself as a reception in a leisure centre gives me a bit if knowledge of leisure and I joined merthyr because the Leisure Centre i work at does not have much pool time for public sessions in rhe evening. After doing some research Merthyr was by far the best for pool time , from Blaenau, caerphilly and aberdare. I cannot tell you how impressed I am by the amount of fitness classes you run, the access to pool is fabulous you use every part of the pool which allows customers to get access to public swim times and classes easily. The staff at Merthyr are all lovely, everyone I have come across are professional and helpful makes me feel very welcome. I am so pleased I joined Merthyr!! The water based class instructors are lovely, knowledgeable and make you feel welcome always happy to help. The only thing I would say, and it isnt a complaint its a little feedback. I predominantly use the Aqua classes due to an accident I had a few years back to build myself back up, there are a lot of people with medical issues or are elderly ans iv noticed how some are really struggling to exit the pool, one lady told me she really struggled pulling herself back out due to her shoulder and hip issues and didnt know if she would come again , another elderly woman also wasn't sure if she was going to come back due to the same issue . It would be sad if they did stop attending due to this as they find the classes beneficial I know the pool I work at has graduated removal steps which are much easier for people struggling with things to enter and exit the pool and rhey are removable so dont need to stay in the pool. I wondered if this was something you maybe could organise to help people give them the bit of extra support they need ? I did send a message on messenger but not sure if it has been recoeved. Other than that , I am so impressed with everything I have used, and i am telling everyone I know who are having the same issues as me accessing public sessions about Merthyr pool as I think its fantastic all around , and value for money too ! Keep up the good work .”

Helpful Report

(Merthyr Tydfil) - Posted 2 months ago

“Generally all favourable. However, the pool changing room showers are often not as clean as they should be. There is often a lot of hair on tne floor in individual shower cubicles, which is not hygienic. And there is often a strong drain type smell in the changing rooms as a whole.”

Helpful Report

(Bridgend Life Centre) - Posted 2 months ago

Hi Jean, Thank you for your feedback! We’re happy to hear that you generally had a positive experience with us. We truly appreciate your concerns regarding the cleanliness of the pool changing room showers and the smell in that area. Rest assured, we will address these issues to ensure a more hygienic environment for all our guests. Your input is vital in helping us improve. Best wishes, Team Halo

Posted 2 months ago

“Has been a pleasure to come to Halo Centre. The only concern I have is the cleaning situation. The gym is very dirt.”

Helpful Report

(Merthyr Tydfil) - Posted 2 months ago

“Compact, well-planned, beautifully maintained sports centre. Great swimming pool. Good variety of different exercise classes. Friendly and helpful staff.”

Helpful Report

(Ross) - Posted 2 months ago

Hi. Thank you for your recent 5 star review. It is great to read your positive comments about our centre and our staff. We hope you continue to enjoy using our facilities. Many thanks Ross Halo Team

Posted 2 months ago

“Just wondering why it takes months and months to fix issues at leominster I refer to equipment in the gym and the water fountain I wonder if this was in Hereford it would of been fixed the water fountain as been out of action for months and the one upstairs is very very dirty and in dier condition.”

Helpful Report

Posted 2 months ago

“All staff extremely helpful and welcoming. Skilled delivery of activities with support for elderly and disabled. The cafe is also an excellent place to socialise after activities.”

Helpful Report

(Aberfan Community Leisure Centre) - Posted 2 months ago

Thank you for your comments, we'll pass them onto the team.

Posted 2 months ago

“Staff very friendly and helpful when you have a problem.”

Helpful Report

(Cwmbran) - Posted 2 months ago

Halo is rated 4.2 based on 10,205 reviews