Halo Reviews

Name: Halo
Address: Lion Yard, Broad Street, Leominster, Lion Yard, Broad Street, Leominster, Herefordshire
Rating: 4.16

4.2 Rating 10,455 Reviews

78 %

of reviewers recommend Halo

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About Halo:

Halo is a registered charity and social enterprise running 25 sport and leisure centres throughout Herefordshire, Bridgend County Borough, Merthyr Tydfil, Shropshire and Swindon on behalf of the local authorities. We often discuss our status as a social enterprise, but many of our customers are unsure of what it actually means and more importantly, how it benefits them. Being a social enterprise means Halo trades for social purposes. We are a registered charity and 'not for profit' organisation, with no shareholders.

The money we make is ploughed back into the facilities.

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Phone:

01432 842075

Email:

info@haloleisure.org.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great selection of classes available, instructors and staff are helpful and encouraging.”

Helpful Report

(Bridgend Life Centre) - Posted 1 year ago

Hi Sara Thank you so much for taking the time to rate us with 4 stars, we really appreciate your feedback and support. We are thrilled to hear that you found our selection of classes, our instructors and staff were helpful and encouraging. Providing a positive and supportive environment is one of our top priorities, so it's wonderful to know that we are meeting your expectations. Halo Team

Posted 1 year ago

“Staff always very approachable and helpful. Centre very clean. Outside car park could be tidier but maybe not their responsibility. Hours of Swim for Fitness suit me. Water temperature perfect. Thank you for this service.”

Helpful Report

(Ynysawdre Swimming Pool) - Posted 1 year ago

Thank you so much for your exceptional 5-star rating We truly appreciate your kind words and are thrilled to hear that you found our staff to be approachable and helpful. Our team takes great pride in providing excellent customer service, and we're glad that it did not go unnoticed. We also appreciate your feedback about the cleanliness of our center. We strive to maintain a clean and welcoming environment for all our visitors, and we will certainly address the tidiness of the car park. Thank you once again for choosing Halo, and we look forward to serving you in the future.

Posted 1 year ago

“I mainly use the facilities for gym and swim... The gym is well equipped, with a huge variety of machinery, weights, etc. The swimming pool and leisure pool i use for recovery after the gym, and enjoy the sessions.”

Helpful Report

(Hereford LC) - Posted 1 year ago

“The staff make Hereford swimming pool … very friendly, encouraging & welcoming!”

Helpful Report

(Hereford Leisure Centre) - Posted 1 year ago

“The laned swimming is a bit of a joke, the fast and medium swimmers should be separated. You can't get a good swim without the so called medium swimmers either getting in the way or just ruining a set by pushing off right in front of you when you go to turn.”

Helpful Report

(Bridgnorth) - Posted 1 year ago

“All staff are very helpful, the modernisation requires their assistance, it should be a fantastic centre when the works are complete”

Helpful Report

(Pencoed Swimming Pool) - Posted 1 year ago

“Good facilities clean and fresh smelling”

Helpful Report

(Hereford LP) - Posted 1 year ago

Dear Alison, Thank you so much for your amazing 5-star rating of Halo! We truly appreciate your support and we're thrilled to hear that you had a positive experience with us. Kind regards Hereford Leisure Pool Team

Posted 1 year ago

“Great pool and the classes are really good.”

Helpful Report

(Bridgnorth Endowed Leisure Centre) - Posted 1 year ago

“Staff very helpful and polite. Facility clean Some lockers in pool area broken so sometimes difficult to find one working to use”

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(Leominster) - Posted 1 year ago

“Great team… Showers need maintenance as not enough with out the pool showers.”

Helpful Report

(Ross) - Posted 1 year ago

Hi Lottie, Thank you for your recent four star review, please feel free to speak with a member of staff when you are next using the centre. We appreciate your feedback. Kind regards Ross Halo Team.

Posted 1 year ago

“Staff are wonderful”

Helpful Report

(Hereford Leisure Centre) - Posted 1 year ago

“All ways a friendly welcome. Love the fitness classes”

Helpful Report

(Maesteg Sports Centre) - Posted 1 year ago

Thank you for your 5 star rating and positive feedback. We will ensure that the staff are made aware of your comments. Kind regards Maesteg Staffing Team.

Posted 1 year ago

“Staff are friendly and helpful and the facilities are kept in good working order. One small concern is that when a facility is out of order for example the steam room last week, there is no notice of this on the booking page of the website so you book the facility to use it and find it is not available when you get there which is not ideal and I would have thought easily avoidable.”

Helpful Report

(Ross Swimming Pool) - Posted 1 year ago

Hi Neil Thank you for your 5 star review. We appreciate your feedback. As a valued, regular customer you will be aware that we are experiencing some problems with our steam room and from hour to hour it can be difficult to say if it will be functioning properly or not. As the booking also includes the Sauna we tend to not remove it, however you make a valid point and we will try to find a solution with our I.T department to keep customers up to speed with its availability. Thanks again for leaving valuable feedback Kind regards Ross Halo Team.

Posted 1 year ago

“Knowledgeable friendly staff.”

Helpful Report

(Hereford LC) - Posted 1 year ago

“Great staff, great classes, building itself is a bit run down.”

Helpful Report

(Bromyard) - Posted 1 year ago

Hello Vicky, Thank you for taking the time to leave us a review. Your comments will be passed onto the team, the structural issues are planned to be addressed in the near future and we look forward to seeing you again. Many thanks The Bromyard Team

Posted 1 year ago

“Friendly, supportive and convenient. Always good at updating with any class changes.”

Helpful Report

(Lady Hawkins Leisure Centre) - Posted 1 year ago

“There are not enough classes that I can access for dance genre. The dance class on a Thursday is too early as I have to get a bus form Porthcawl & the class is always full. For some reason they are not using the sports hall which has plenty of room & has been used before. I would like more accessible dance classes. Cath Hughes proved to be popular & I would like to see her taking more classes.”

Helpful Report

(Bridgend Life Centre) - Posted 1 year ago

Hi Christine Thank you so much for taking the time to provide us with your valuable feedback, we truly appreciate customers who share their thoughts and suggestions, as it helps us improve our services. We apologise for the issues encountered regarding the availability of dance classes, however we're delighted to hear that Cath's classes have been popular. We will look into this area and make changes where we can. Halo Team

Posted 1 year ago

“Staff very helpful & friendly, a variety of classes to choose from”

Helpful Report

(Hereford Leisure Pool) - Posted 1 year ago

Hi Carolyn, So pleased to hear that the team have been looking after you and that you're enjoying the classes Thanks for your 5 star rating, we really do appreciate it!

Posted 1 year ago

“Hello I really enjoy using the pool and enjoy attending your aqua classes there on a Wednesday and Thursday evening, and the children also enjoy attending family time, I am a little disappointed with the health suite I find that there are a lot of males there and that why a lot of women don’t attend or use the facilities as it makes them feel uncomfortable there is no female times only which would be a brilliant idea I have tried going on several occasions and ended up leaving when I was the only female amongst 10 men felt very uncomfortable and intimidated by this situation hopefully this is something that could be looked into like there is the female only swimming.”

Helpful Report

(Maesteg SP) - Posted 1 year ago

“Pretty decent centre, some of the equipment to do with a tune up and more classes.”

Helpful Report

(Ogmore Valley) - Posted 1 year ago

Hi Daniel, thanks for taking the time to review. We continually review our group exercise programme, we are looking to add some extra classes in coming months. Also recently upgraded our gym kit, we continue to look to improve the kit where necessary. Thanks wcott

Posted 1 year ago

Halo is rated 4.2 based on 10,455 reviews