Halo Reviews

Name: Halo
Address: Lion Yard, Broad Street, Leominster, Lion Yard, Broad Street, Leominster, Herefordshire
Rating: 4.17

4.2 Rating 10,242 Reviews

78 %

of reviewers recommend Halo

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About Halo:

Halo is a registered charity and social enterprise running 25 sport and leisure centres throughout Herefordshire, Bridgend County Borough, Merthyr Tydfil, Shropshire and Swindon on behalf of the local authorities. We often discuss our status as a social enterprise, but many of our customers are unsure of what it actually means and more importantly, how it benefits them. Being a social enterprise means Halo trades for social purposes. We are a registered charity and 'not for profit' organisation, with no shareholders.

The money we make is ploughed back into the facilities.

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Phone:

01432 842075

Email:

info@haloleisure.org.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great staff but quite poor kit, machines out of service for actual years, no windows that open, very very weak air conditioning and weights room is very small and cramped”

Helpful Report

(Merthyr Tydfil) - Posted 4 months ago

“Friendly and professional staff, a good range of equipment l.”

Helpful Report

(Ross) - Posted 4 months ago

Hi, Thank you for your recent 4 star review, is there anything we can improve upon for that extra star? We appreciate your feedback. Kind Regards Ross Halo Team

Posted 4 months ago

“Amazing staff, very kind and professional.Always ready to help or ready to please the members. Definetely recommend this place where you feel welcome and part of a family. Where everyone is there with same purpose.”

Helpful Report

(Hereford LC) - Posted 4 months ago

“The centre staff are generally very friendly and helpful. The building is quite tired and offers basic amenities. I really loved Phoebe’s classes, she was so supportive and warm and I’d try any class she was teaching. I’d love to see her back.”

Helpful Report

(Ledbury Swimming Pool) - Posted 4 months ago

Hi Sash, Thank you for your thoughtful review! We’re delighted to hear that you found our staff friendly and helpful. It's wonderful to know you enjoyed Phoebe's classes—she truly has a special way of connecting with everyone. We appreciate your feedback about the building, and we're always looking for ways to enhance our amenities. Thanks again for sharing your experience, and we hope to welcome you back soon! Warm regards, Team Halo

Posted 4 months ago

“On the whole it’s great would like at least one more aqua fit class in the morning and cover when Wendy is off to take the class Would be much appreciated .”

Helpful Report

(Ledbury Swimming Pool) - Posted 4 months ago

Hi Mary, Thank you for taking the time to share your thoughts! We’re thrilled to hear you enjoyed your experience with us. Your suggestion about adding an additional aqua fit class in the morning and covering when Wendy is off is very much appreciated. We aim to provide the best possible service, and we’ll certainly look into this to enhance your experience. Thanks again for your input, and we hope to see you soon! Warm regards, Team Halo

Posted 4 months ago

“Staff are fabulous once you get through on the phone. It took me 20 attempts”

Helpful Report

(Bridgend Life) - Posted 4 months ago

Hi Ian, Thank you for your review! We’re so glad to hear that you found our staff fabulous once you were able to reach us. We understand that getting through on the phone can be challenging, and we appreciate your patience. Your feedback is invaluable, and we’ll work on improving our phone response for a smoother experience. Thanks for sharing your thoughts, and we look forward to welcoming you back soon! Team Halo

Posted 4 months ago

“Fab gym! Friendly knowledgeable staff. Love the exercise classes”

Helpful Report

(Ross) - Posted 4 months ago

Hi, Thank you for your recent 5 star review, We appreciate your positive feedback and hope you continue to enjoy our facility. Kind Regards Ross Halo Team

Posted 4 months ago

“The ladies showers in Halo Bridgend need addressing. They are frequently flooded which means you have to wade through dirty water which is obviously unheigenic and hazardous. Despite reporting this on many occasions nothing has improved with this situation.”

Helpful Report

Posted 4 months ago

“Excellent local facility with a good range of classes and although small the gym has everything you need. Lane and kids swimming. Staff are great”

Helpful Report

(Highworth Recreation Centre) - Posted 4 months ago

Hi there, Thank you for your wonderful review! We’re so pleased to hear you enjoy our local facility and the variety of classes we offer. It’s great to know that you find our gym well-equipped, even in its smaller size, and that our staff have made a positive impact on your experience. Your feedback truly motivates us to keep providing the best for our community. Looking forward to seeing you at Halo again soon! Warm regards, Corina & Highworth Team - Halo

Posted 4 months ago

“Fab. Great gym & top instructors”

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(Merthyr) - Posted 4 months ago

“Very good instructors and staff very friendly”

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(Merthyr) - Posted 4 months ago

“Changeover to halo has been smooth. I only utilise the gym but have noticed that cleaning is better than previously . Member for about 18 years”

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(Tenbury Pool) - Posted 4 months ago

“Staff are very polite. Toilets sometimes could do with more frequent cleaning especially during school holidays.”

Helpful Report

(Ledbury) - Posted 4 months ago

Hi Michelle, Thank you for your feedback! We’re glad to hear that you found our staff polite. We apologize for the cleaning issues in the toilets, especially during busy times like school holidays, and appreciate you bringing this to our attention. Your comments will help us address these matters to ensure a better experience for all our visitors in the future. Thanks again for your input, and we hope to see you soon! Warm regards, Team Halo

Posted 4 months ago

“The parking fee must be included in the booking, so us not to pay so much, when forget to pay onsite.”

Helpful Report

(Hereford LP) - Posted 4 months ago

Hi Ariel, Thank you for your valuable feedback! We appreciate your suggestion regarding the parking fee being included in the booking process. It's always our goal to improve the experience for our guests, however the car park at the Hereford Leisure Pool is a council run car park, so the parking fees are out of our control. Looking forward to seeing you again soon! Warm regards, Team Halo

Posted 4 months ago

“Good centre good gym need more gym machines bicep machine hack squat machine etc”

Helpful Report

(Merthyr) - Posted 4 months ago

“Lovely centre, staff are always friendly and professional, can never do enough to help when needed. My only negative is that the gym needs some updated equipment, such as stair climber etc, and extra dumbbells for cardio room, it would also be beneficial to make more room by the dumbbell area (fire exit) as only one person can use that area at a time which means waiting for someone to finish their workout before you can start yours.”

Helpful Report

(Aberfan Community Leisure Centre) - Posted 4 months ago

Thanks for your comments, repairs to the equipment have been completed and we are looking at plans to upgrade some of the equipment.

Posted 3 months ago

“Halo in Leominster is impressively well run. I have always found the staff friendly and helpful st all times. On one occasion I had stupidly left my wallet and phone on a bench. They were immediately returned to me by the manager who refused any reward.”

Helpful Report

(Leominster Leisure Centre) - Posted 4 months ago

“The staff are really great, always fun and encouraging. However… The changing/shower rooms and toilets are awful. The toilets are not clean and regularly are without soap and paper towels Many of the lockers are broken/unusable The showers don’t even have a hook for your towel As a privately run public amenity… you are clearly cutting costs and putting profit before people.”

Helpful Report

(Merthyr Tydfil) - Posted 4 months ago

“The staff, classes and instructors are amazing - 5 stars. Facilities need improvement, the upstairs toilets are grubby, peeling paint etc just in need of repair/refurbishing. Hall floor is dirty and often has food stains on it, the blue exercise mats are dirty. The changing room facilities are also grubby, do have to use the swimming pool changing rooms. The membership price is similar to other gym facilities in the area, if it was not for the pool and the brilliant instructors/classes I would look elsewhere.”

Helpful Report

(Bridgnorth Endowed Leisure Centre) - Posted 4 months ago

“Clean most of the staff are good at their job. Easy access. Parking can be a challenge at times.”

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(Bridgend Life) - Posted 4 months ago

Hi We’re glad to hear that you find most of our staff skilled and that you appreciate the easy access to our facilities. We understand that parking can sometimes be a challenge, and we’re continually exploring ways to improve the experience for our visitors. We appreciate your feedback and hope to see you again soon! Team Halo

Posted 4 months ago

Halo is rated 4.2 based on 10,242 reviews