Halo Reviews

Name: Halo
Address: Lion Yard, Broad Street, Leominster, Lion Yard, Broad Street, Leominster, Herefordshire
Rating: 4.17

4.2 Rating 10,247 Reviews

78 %

of reviewers recommend Halo

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About Halo:

Halo is a registered charity and social enterprise running 25 sport and leisure centres throughout Herefordshire, Bridgend County Borough, Merthyr Tydfil, Shropshire and Swindon on behalf of the local authorities. We often discuss our status as a social enterprise, but many of our customers are unsure of what it actually means and more importantly, how it benefits them. Being a social enterprise means Halo trades for social purposes. We are a registered charity and 'not for profit' organisation, with no shareholders.

The money we make is ploughed back into the facilities.

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Phone:

01432 842075

Email:

info@haloleisure.org.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely centre, staff are always friendly and professional, can never do enough to help when needed. My only negative is that the gym needs some updated equipment, such as stair climber etc, and extra dumbbells for cardio room, it would also be beneficial to make more room by the dumbbell area (fire exit) as only one person can use that area at a time which means waiting for someone to finish their workout before you can start yours.”

Helpful Report

(Aberfan Community Leisure Centre) - Posted 4 months ago

Thanks for your comments, repairs to the equipment have been completed and we are looking at plans to upgrade some of the equipment.

Posted 3 months ago

“Halo in Leominster is impressively well run. I have always found the staff friendly and helpful st all times. On one occasion I had stupidly left my wallet and phone on a bench. They were immediately returned to me by the manager who refused any reward.”

Helpful Report

(Leominster Leisure Centre) - Posted 4 months ago

“The staff are really great, always fun and encouraging. However… The changing/shower rooms and toilets are awful. The toilets are not clean and regularly are without soap and paper towels Many of the lockers are broken/unusable The showers don’t even have a hook for your towel As a privately run public amenity… you are clearly cutting costs and putting profit before people.”

Helpful Report

(Merthyr Tydfil) - Posted 4 months ago

“The staff, classes and instructors are amazing - 5 stars. Facilities need improvement, the upstairs toilets are grubby, peeling paint etc just in need of repair/refurbishing. Hall floor is dirty and often has food stains on it, the blue exercise mats are dirty. The changing room facilities are also grubby, do have to use the swimming pool changing rooms. The membership price is similar to other gym facilities in the area, if it was not for the pool and the brilliant instructors/classes I would look elsewhere.”

Helpful Report

(Bridgnorth Endowed Leisure Centre) - Posted 4 months ago

“Clean most of the staff are good at their job. Easy access. Parking can be a challenge at times.”

Helpful Report

(Bridgend Life) - Posted 4 months ago

Hi We’re glad to hear that you find most of our staff skilled and that you appreciate the easy access to our facilities. We understand that parking can sometimes be a challenge, and we’re continually exploring ways to improve the experience for our visitors. We appreciate your feedback and hope to see you again soon! Team Halo

Posted 4 months ago

“Golf, Gym n swim for less than £40 a month. In my opinion U can't go wrong - excellent deal ;o)”

Helpful Report

(Hereford Leisure Centre) - Posted 4 months ago

“Love this facility and it’s great to see families out enjoying the outdoors. The door security facility is understandably required however the software interface is a nightmare! Always needing to reset the app to recognise my device. I wouldn’t normally take my phone as I’m at risk of loosing it, so it’s a nuisance to have to carry it around on a dog walk. Especially when the gates are often left wedged open anyway. Could you not issue a code or a swipe card?”

Helpful Report

(Hereford LC) - Posted 4 months ago

“Staff are friendly and helpful. Lockers could do with replacing or fixed been like there are for years. The showers dont stay on long enough”

Helpful Report

(Pyle Swimming Pool) - Posted 4 months ago

“I have been a member for 10 years at Bridgend and in that time I have seen some brilliant instructors leave. I find that popular classes are taken off the timetable to be replaced by not so popular classes and even though there are only 2 rooms upstairs holding classes there is no thought by management to have a member of staff check that the instructor has turned up or the virtual screen is working properly. This means you have to go looking for staff members should an issue arise. You can never get hold of them on the phone and they are heavily reliant on one member of staff to cover popular classes, like Daria who holds the only body pump les mill’s qualification, and so she calls the shots mostly. If more staff members were trained to provide cover this would be far more beneficial to members by providing much needed cover and allow for classes to go ahead instead of being cancelled or taken off the timetable. Studio 3 in particular only holds 15 members and during the day or popular classes this number is increased as people attend without booking as they want to do the class and then we all end up like sardines. I am so surprised that staff members don’t regularly participate in classes or even management for that matter so they can understand what the members want and experience in order to arrange a suitable timetable. Rachel Greenstart is an amazing instructor however and I enjoy her classes immensely. I do feel that the centre needs a more prominent customer facing management with a proper customer service desk and for them to hear and feel what customers experience and need. That way when popular classes disappear you will understand how disgruntled members feel.”

Helpful Report

(Bridgend Life Centre) - Posted 4 months ago

Hi, Thank you for sharing your thoughts with us. We truly appreciate your long-standing membership and your insights regarding class availability and instructor coverage. It’s concerning to hear about the challenges you've faced, and we want you to know that your feedback is invaluable for us as we work to enhance our services. We're glad to hear you've enjoyed Rachel’s classes, and we will definitely consider your comments about staff training and member engagement in class scheduling. Regular participation by our management team is a great suggestion, and we appreciate your perspective on creating a more customer-focused approach. Thank you for being a valued member, and we hope to improve your experience moving forward! Team Halo

Posted 4 months ago

“Halo has helped me thro many very difficult times accidents etc I have been a member for many years coming up to being a honary member I encourage people to and join and tell them of my experience it is not just a plce to keep fit it is a social occasion and if it was not for halo i would not be where I am now Thank You Halo”

Helpful Report

(Hereford LC) - Posted 4 months ago

“Friendly accessible the coffee is great and rather like central perk in friends “everybody knows your name !”

Helpful Report

(Hereford LC) - Posted 4 months ago

“I have recently joined Halo Ross on Wye, it has a decent selection of equipment to use, the booking system works well and the times that I visit, never seems too busy. I understand the membership recently increased to £40 per month with the view that this includes the use of the swimming pool, ok if you want to swim but not for me, but there is no option for the gym only. Couple of gripes, I think when a piece of equipment breaks-down it should be repaired quicker, and the glass frontage could be kept a lot cleaner. Other than this I am enjoying the experience.”

Helpful Report

(Ross) - Posted 4 months ago

Hi, Thank you for your recent 4 star review we appreciate your feedback. We do offer a pay as you go option for each activity, however one gym session is £9.50, this means if you use the gym once a week you are making the most out of your membership. We always do our best to get any repairs on the gym equipment completed quickly, we use an external company and they often have delays on the parts. We will pass your feedback on regarding the windows. We hope you continue to enjoy using our facilities. Many thanks Halo Team

Posted 4 months ago

“The badminton court near the entrance has broken ceiling. I have lost many shuttles during playing badminton. Please fix this. There should be a dim light while doing the yoga. Also the badminton charge must be a number do all 4 can divide equally. In the ladies changing room there should be a separation board or wall just for changing clothes, using toilet is not good idea. The number of table fan should be more during hot temperatures in all classes. Yoga and Pilates classes should be more and during weekdays evenings.”

Helpful Report

(Holmleigh) - Posted 4 months ago

“I have really enjoyed the pool over the summer, I wish it was open longer and more slots to book”

Helpful Report

(Severn) - Posted 4 months ago

“The staff are friendly and helpful and the pool itself is always clean and a great facility with the smaller pool too. The changing rooms really need work especially the ladies’ - there is often a smell of wee, the doors on the toilets are frequently broken and it looks rundown and unloved in comparison to other halo centres.”

Helpful Report

(Maesteg SP) - Posted 4 months ago

Hi there, Thank you for your feedback! We’re pleased to hear that you find our staff friendly and the pool facilities great. However, we sincerely apologize for the issues you've experienced with the changing rooms. Your comments about the cleanliness and maintenance are invaluable as we always aim to provide a pleasant environment for all our members. Please be assured that we will be addressing these concerns with our team to enhance the overall experience. Thank you for bringing this to our attention! Warm regards, Team Halo

Posted 4 months ago

“Staff are all great, friendly and helpful. Lack of cleanliness is what lets the centre down. Two weeks and the disabled toilet bowl appeared to not be cleaned! The floor is hosed and all debris collects under the changing bed and behind the toilet. The grab rails never get wiped and are thick in dust. It’s really not good enough. A lack of quiet swims means I am currently looking for an alternative place to swim. Lane swims always get priority. Why??”

Helpful Report

(Bridgnorth) - Posted 4 months ago

“I really enjoy the classes. Just feel that a lot have been cancelled due to staff holidays and illness. Classes are not covered and we are still paying full price especially when due to work I can't always get to other classes”

Helpful Report

(Ledbury Swimming Pool) - Posted 4 months ago

Hi there, Thank you for your feedback! We’re glad to hear you enjoy the classes. We completely understand your frustration regarding cancellations due to staff absences. Please know that we’re continuously working to find solutions in order to provide a consistent experience for all our members. We appreciate your patience and understanding as we improve our scheduling. Your membership is a Halo all-activities membership, so the use of the swimming pool and gym is available to you in the event of unforeseen circumstances. It's not just a class membership. We look forward to seeing you in class soon! Warm regards, Team Halo

Posted 4 months ago

“Best thing about the centre is the staff ! They are all friendly helpful and provide excellent classes”

Helpful Report

(Merthyr Tydfil) - Posted 4 months ago

“I have been attending the Ross-on-Wye Halo Centre for a few month now for, both both the Lane Swimming and Gym. The Staff are both excellent and supportive and the centre in good condition. This was a good move bt me.”

Helpful Report

(Ross) - Posted 4 months ago

Hi Ian, Thank you for your 5-star review. We always appreciate positive feedback from customers and hope you continue to enjoy our facilities. Kind Regards, Ross Halo Team

Posted 4 months ago

“Very friendly environment, suitable for all abilities. Plenty of options to workout in various different ways.”

Helpful Report

(Maesteg SC) - Posted 4 months ago

Hi David, Thank you for your fantastic review! We're thrilled to hear that you've found our environment welcoming and that you appreciate the variety we offer. It's our goal to cater to all abilities, and your feedback reinforces that we're on the right track. We can't wait to see you back for your next workout! Warm regards, Team Halo Maesteg

Posted 4 months ago

Halo is rated 4.2 based on 10,247 reviews