Halo Reviews

Name: Halo
Address: Lion Yard, Broad Street, Leominster, Lion Yard, Broad Street, Leominster, Herefordshire
Rating: 4.17

4.2 Rating 10,293 Reviews

78 %

of reviewers recommend Halo

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About Halo:

Halo is a registered charity and social enterprise running 25 sport and leisure centres throughout Herefordshire, Bridgend County Borough, Merthyr Tydfil, Shropshire and Swindon on behalf of the local authorities. We often discuss our status as a social enterprise, but many of our customers are unsure of what it actually means and more importantly, how it benefits them. Being a social enterprise means Halo trades for social purposes. We are a registered charity and 'not for profit' organisation, with no shareholders.

The money we make is ploughed back into the facilities.

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Phone:

01432 842075

Email:

info@haloleisure.org.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bridgend leisure centre is my base. I attend classes couple time a week. Mainly good. Reception is busy and not able to answer the phone. Sometimes short of staff on reception so queues often. In the exercise rooms OK, bit dusty at times. I realise the exercise rooms are always busy so not much time at that point to clean, maybe best end of day to sweep through. Wish there was a general class of Tai chi added to list”

Helpful Report

(Bridgend Life Centre) - Posted 9 months ago

Hi Kathleen, Thank you for your thoughtful 4-star review! We're thrilled to hear that you enjoy attending classes at Bridgend Leisure Centre. We appreciate your feedback regarding the busy reception and the cleanliness of the exercise rooms. We’ll definitely look into your suggestions about addressing the dust and improving our staffing during peak times. We look forward to seeing you again soon! Halo Team

Posted 9 months ago

“I am a regular swimmer and enjoy my use of the pool. The staff are friendly and helpful. My only comment is that cleanliness could be improved.”

Helpful Report

(Hereford Leisure Pool) - Posted 9 months ago

Hi Susan, Thank you for your kind words about our staff and for sharing your experience with the pool! We're glad to hear you're enjoying your time with us. We take cleanliness seriously, and your feedback is invaluable. We'll make sure to address this concern with our cleaning team to ensure a more pleasant environment for all our swimmers. Looking forward to seeing you at your next swim! Kind regards, Hereford Leisure Pool team

Posted 9 months ago

“Was the cleaner on holiday ? (25.5.25) The floors were filthy Normally not as bad as yesterday”

Helpful Report

(Hereford LP) - Posted 9 months ago

Hi Lin, Thank you for taking the time to let us know about your recent experience. We’re sorry to hear that the cleanliness of the floors did not meet your expectations during your visit. We understand how important a clean environment is to our members. We strive to maintain high standards and it seems we fell short this time. Your feedback is vital, and we will address this issue with our cleaning team to ensure a more consistent experience in the future. We appreciate your understanding and hope to welcome you back soon with an improved experience. Kind regards, Hereford Leisure Pool Team

Posted 9 months ago

“Customer service is excellent, a modest facility that is run well and caters for most needs.”

Helpful Report

(Pencoed) - Posted 9 months ago

Hi Stephen, Thank you for your great 4-star review! We're glad to hear that you had a positive experience with our customer service and found our facility to be well-run and accommodating. Your feedback is truly appreciated, and we aim to continue meeting your needs. We look forward to welcoming you back soon! Best, Halo Team

Posted 9 months ago

“Excellent centre and great staff Good value for money membership”

Helpful Report

(Hereford LP) - Posted 9 months ago

Hi Richard, Thank you for your fantastic 5-star review! We're thrilled to hear that you find our centre excellent and our staff great. It's wonderful to know that you see value in our membership offering. We look forward to seeing you again soon! Kind Regards, Hereford Leisure Pool Team

Posted 9 months ago

“I use the Toning Suite which is easy exercising. It is kept clean and the machines have just been maintained so are running smoothly. I do not rate the cafe as it is always slow to get a drink after a large class(>30).”

Helpful Report

(Hereford Leisure Centre) - Posted 9 months ago

“We swim at this centre so only come in contact with reception who are always polite cheerful and respectful.”

Helpful Report

(Leominster Leisure Centre) - Posted 9 months ago

“NOT BAD, HOWEVER THE GYM IS ALWAYS LEFT IN A MESS AND NO STAFF SEEM TO CARE ABOUT TIDYING AWAY THE WEIGHTS.”

Helpful Report

(Bridgend Life) - Posted 9 months ago

Hi Thank you for your feedback. We appreciate your honesty regarding the cleanliness of the gym and understand how important it is for everyone to have a tidy space to work out in. We will address this with our staff to ensure that we maintain a better standard Halo Team

Posted 9 months ago

“Centre is great but price is far too expensive”

Helpful Report

(Ross) - Posted 10 months ago

Hello, Thank you for your recent 5 star review, Please feel free to speak with a member of the team about your concerns at your next visit. We appreciate your feedback Kind Regards, Ross Halo Team

Posted 9 months ago

“Great staff at Leominster. I enjoyed Pip the trainer at spin classes and Karen with body pump classes.”

Helpful Report

(Leominster) - Posted 10 months ago

“Where have all tbe old staff gone? I have left due to the new staffing less personal not impressed”

Helpful Report

(Brockworth) - Posted 10 months ago

“Love it. Just has everything I need.”

Helpful Report

(Hereford Leisure Pool) - Posted 10 months ago

Hi Michael, We’re so glad to hear you love it! Thank you for your perfect 5-star review! It's great to know we have everything you need. Looking forward to seeing you again! Kind regards, Hereford Leisure Pool Team

Posted 9 months ago

“Friendly staff & instructors. Always clean. Frustrated with the steam room malfunctions.”

Helpful Report

(Ross) - Posted 10 months ago

Hello, Thank you for your recent 4 star review, We understand your frustration about the steam room and we are trying to resolve this. Kind regards, Ross Halo Team

Posted 9 months ago

“Very good”

Helpful Report

(Merthyr Tydfil) - Posted 10 months ago

“First time taking my 4 month old baby which I looked into booking online first as I haven’t been swimming in years. We enjoyed the swimming pool but was disappointed by the rude unhelpful lady on reception. The time slots were available all day so we decided to go for the 12pm slot as this seemed to have the most availability being a Sunday. We went for 12 but decided we would pay on arrival having a newborn in case we miss the slot and would like to try for a later one instead. The middle aged lady on reception was unhelpful and rude. I explained the situation hoping for advice and information instead got told abruptly that I should have booked online. Every question I asked was cut off with an abrupt answer as if I was an inconvenience, she offered no information as I’d explained I hadn’t been in years and me being a first time mum wanted information for example if there was somewhere to put the pram and was told abruptly upstairs….. I walked away feeling more confused and overwhelmed wanting this to go smoothly for my newborn and myself for future visits. To add insult to injury as I walked towards the stairs there was a sandwich board stating that a lock for the lockers needed to be purchased at reception, as I turned to go back a considerable cue had formed so I decided to go have a look around to find where I had to go and unload my bags first then run back to reception to purchase the locker which cost £3.50! The receptionist was well aware that this was my first visit and made things unnecessarily hard which put me off any future visits of going with my newborn alone. I couldn’t find the pram drop and didn’t want to waste any more time wondering around after having to find my way back to reception to purchase the locker. I just felt that she was unnecessarily rude and unhelpful which left me feeling anxious and annoyed.”

Helpful Report

Posted 10 months ago

“Halo leisure Ross has everything I want in a leisure centre. I especially like the yoga classes and the sauna.”

Helpful Report

(Ross) - Posted 10 months ago

Hi Andrea, Thank you for your 5 star review. We appreciate your positive comments and hope that you continue to enjoy our centre. Kind Regards, Ross Halo Team

Posted 10 months ago

“Good value, great equipment and staff friendly.”

Helpful Report

(Meon Vale) - Posted 10 months ago

Good afternoon Jonathan, We sincerely appreciate you taking the time to share your feedback with us. Your kind words mean a lot—thank you! Kind regards, Slavi

Posted 9 months ago

“Reception sometimes too busy and I think the coffee area should be separate to the main desk.showers flood quite often. Gym staff should monitor the people who use it and only allow 20 mins on equipment when busy.”

Helpful Report

(Bridgend Life Centre) - Posted 10 months ago

Hi Jacqueline, Thank you for your review and feedback, we genuinely appreciate your insights regarding the reception area and the shower flooding issues. We are always looking for ways to enhance our facility and your suggestions will definitely be taken into account. Regarding the gym equipment usage, we understand the importance of fair access for all members and will address this with our staff. If you have any more thoughts or ideas for improvement, please feel free to share. Best wishes, Halo Team

Posted 10 months ago

“Used to have loyalty programme with coffee however new management so no loyalty card,no biscuit as used to be and price increase.Change of menu which does not cater for people with healthy diets.Used to have jacket potatoes,salads on menu so I no longer order food here. On a positive note though the ladies serving are always friendly and give good service.”

Helpful Report

Posted 10 months ago

“Visited for Aquafit session via GP Exercise Referral Scheme. Facilities clean. Pool temperature could be warmer. Hooks on doors in showers for towels would be welcome addition. Staff welcoming and professional.”

Helpful Report

(Merthyr Tydfil) - Posted 10 months ago

Halo is rated 4.2 based on 10,293 reviews