Halo Reviews

Name: Halo
Address: Lion Yard, Broad Street, Leominster, Lion Yard, Broad Street, Leominster, Herefordshire
Rating: 4.17

4.2 Rating 10,293 Reviews

78 %

of reviewers recommend Halo

Company Reviews

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About Halo:

Halo is a registered charity and social enterprise running 25 sport and leisure centres throughout Herefordshire, Bridgend County Borough, Merthyr Tydfil, Shropshire and Swindon on behalf of the local authorities. We often discuss our status as a social enterprise, but many of our customers are unsure of what it actually means and more importantly, how it benefits them. Being a social enterprise means Halo trades for social purposes. We are a registered charity and 'not for profit' organisation, with no shareholders.

The money we make is ploughed back into the facilities.

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Phone:

01432 842075

Email:

info@haloleisure.org.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleasant and helpful staff. Always found the areas I work out in to be clean and tidy.”

Helpful Report

(Hereford LC) - Posted 10 months ago

“Just joined and staff and facilities excellent with the exception of the changing facilities.Taking shoes off in the corridor,unisex changing and showers does not work as has now been accepted by numerous other facilities .Also a lack of pegs in the shower cubicles ,need at least 3.”

Helpful Report

(Ledbury) - Posted 10 months ago

Hi Dick, Thank you for your thoughtful 5-star review! We're delighted to hear that you're enjoying our staff and facilities. We truly value your feedback regarding the changing facilities and the need for more pegs in the shower cubicles. Your comments are important to us, and we will certainly take them into consideration as we strive to improve our services. Thanks again for sharing your experience, and we look forward to seeing you again soon at Halo! Best, The Halo Team

Posted 10 months ago

“Very helpful and pleasant staff. Cost of membership is good. Gym is well equipped and spacious. On line booking is useful. Only dislike is the changing facilities for the swimming pool, unisex means you are going in and out of you locker several times.”

Helpful Report

(Ledbury) - Posted 10 months ago

Hi there, Thank you for your thoughtful review! We're glad to hear that you found our staff helpful and enjoyed the spacious gym with its array of equipment. It's great to know that the online booking system has been beneficial for you too. We understand your concern regarding the unisex changing facilities by the swimming pool. Your feedback is valuable, and we will certainly look into ways to improve this aspect for all our members. Thanks again for your insights, and we hope to see you at Halo soon! Best, Halo Team

Posted 9 months ago

“I love the new look gym but I don’t think it’s worth the new increase in price as now I’m not sure about staying as increase in price I don’t believe worth it as other members who I have spoken to think the same.”

Helpful Report

(Meon Vale) - Posted 10 months ago

Good afternoon Noah , Thank you for your feedback, and I’m glad to hear you love the new look of the gym! We truly appreciate your support and understand that any price increase can be a concern. As a charity and social enterprise, every penny we generate is reinvested into our facilities and services. This means we do not have financial reserves to absorb rising costs, and we are unable to sustain operations at the previously agreed gym membership rates. We did our best to keep the lower-end membership at the previous rate for an additional four months to ease the transition, but in order to continue providing the best facilities and services, this is the lowest price we can offer while keeping the leisure center open and running effectively. We value you as a member, and I hope you’ll continue to enjoy the improvements we’ve made. If you have any further concerns, please don’t hesitate to reach out. Kind regards, Meon Vale Team

Posted 10 months ago

“We are lucky to have the halo centre in our community. Good facilities and pleasant members of staff”

Helpful Report

(Bridgend Life Centre) - Posted 10 months ago

Hi Barbara, Thank you so much for your wonderful 4-star review! We’re thrilled to hear that you appreciate having the Halo Centre in our community and that our facilities and staff have made a positive impression on you. We strive to provide a welcoming environment, and your feedback means a lot to us. If there’s anything specific you feel we could improve upon, we would love to hear your thoughts! Thanks again for your kind words, and we look forward to seeing you at the Halo Centre soon! The Halo Team

Posted 10 months ago

“So helpful staff, clean area and equipment. The only minus for me personally is early close on Sunday everything else is top”

Helpful Report

(Meon Vale) - Posted 10 months ago

Good evening, Thank you for sharing your valuable feedback. We sincerely appreciate your kind words and remain dedicated to meeting our customers' needs and expectations. Kind regards, Meon Vale Team

Posted 10 months ago

“I do love attending Halo Leisure but I find it impossible to attend classes. I know you have a waiting system and these go very quickly. I wonder if there is a way to put on more classes like aqua fit, chair yoga and activity for over 60s”

Helpful Report

Posted 10 months ago

“Not as clean as it used to be . Would like to know why aqua fit is advertised as an hour session but only lasts for 45 minutes on a Thursday night .”

Helpful Report

(Ledbury Swimming Pool) - Posted 10 months ago

Hi Janet, Thank you for your feedback and for taking the time to leave us a 4-star review! We appreciate your thoughts regarding the cleanliness and apologize for not meeting your expectations in that area. We are committed to maintaining a clean and welcoming environment and will address this with our team. As for the Aqua Fit session length, we appreciate you bringing this to our attention. We'll look into the scheduling to ensure it aligns with our advertised timings going forward. Thanks again for your input, and we hope to welcome you back at Halo soon! Best, The Halo Team

Posted 10 months ago

“Just to say very happy to be back at Halo really enjoying the classes again and the staff always go out their way to make me feel welcome 🤗”

Helpful Report

(Hereford LC) - Posted 10 months ago

“Great gym to workout!”

Helpful Report

(Meon Vale) - Posted 10 months ago

Good evening, Thank you for taking your time ti give us your valuable feedback. Kind regards, Meon Vale Team

Posted 10 months ago

“It is easy to book, staff are very helpful.”

Helpful Report

(Bridgnorth Endowed Leisure Centre) - Posted 10 months ago

“Too much cardio equipment out of service all the time, kit and air con blowers could be cleaner….”

Helpful Report

(Hereford Leisure Centre) - Posted 10 months ago

“Great staff and service”

Helpful Report

(Maesteg Swimming Pool) - Posted 10 months ago

Hi Jason, Thank you for your wonderful 4-star review! We're thrilled to hear that you had a great experience with our staff and service. Your kind words really motivate our team to keep providing the best support possible. We look forward to welcoming you back to Halo soon! Best, The Halo Team

Posted 10 months ago

“Friendly helpful staff.”

Helpful Report

(Ledbury) - Posted 10 months ago

Hi Gillian, Thank you for your lovely 4-star review! We’re thrilled to hear that you found our staff friendly and helpful. Your support means a lot to us, and we’re always here to assist you with anything you need. We hope to see you again at Halo soon! Best, The Halo Team

Posted 10 months ago

“Absolutely fantastic, helpful, kind and hard-working staff. Great equipment in the gym and sports hall clean and taken care of. I recommend this place to anyone living in the area!”

Helpful Report

Posted 10 months ago

“Fair price for blue light, great staff- give them more positive feedback, would love more variety of classes, lockers being removed was annoying, could still do with more. Bring back the hamstring curl lay down machine!!! Beginner or intro classes! On the wish list…Astro with lane for a prowler please!!!”

Helpful Report

Posted 10 months ago

“Great equipment and very helpful staff.”

Helpful Report

(Bromyard) - Posted 10 months ago

Hi David, Thank you for the 5-star review. We're thrilled to hear that you’re enjoying our equipment and found our staff to be helpful. We can't wait to welcome you back soon! Kind regards, The Bromyard Centre

Posted 8 months ago

“The staff are amazing and always on hand to help. I'm not leaving Halo, it's just they couldn't update my d/d details so i had to cancel to start again.”

Helpful Report

(Maesteg SC) - Posted 10 months ago

Hi Sian, Thank you for your fantastic 5-star review! We’re delighted to hear that our staff has been able to provide you with the help you needed. We're sorry to hear about the issue with updating your direct debit details; we understand how important that is. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help! Looking forward to seeing you back at Halo soon! Best, The Halo Team

Posted 10 months ago

“Staff excellent- changing rooms are in dire need of an upgrade”

Helpful Report

(Maesteg Swimming Pool) - Posted 10 months ago

Hi there, Thank you for your feedback and for sharing your thoughts with us through your 3-star review! We're delighted to hear that you had a positive experience with our staff. However, we sincerely apologize for the condition of the changing rooms. We completely understand the importance of a comfortable environment and appreciate your input in helping us identify areas for improvement. We hope to enhance your next visit and provide you with an even better experience at Halo! Best, The Halo Team

Posted 10 months ago

“Unable to use equipment due to blocking got fed up if waiting”

Helpful Report

(Leominster) - Posted 10 months ago

Halo is rated 4.2 based on 10,293 reviews