Halo Reviews

Name: Halo
Address: Lion Yard, Broad Street, Leominster, Lion Yard, Broad Street, Leominster, Herefordshire
Rating: 4.17

4.2 Rating 10,236 Reviews

78 %

of reviewers recommend Halo

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About Halo:

Halo is a registered charity and social enterprise running 25 sport and leisure centres throughout Herefordshire, Bridgend County Borough, Merthyr Tydfil, Shropshire and Swindon on behalf of the local authorities. We often discuss our status as a social enterprise, but many of our customers are unsure of what it actually means and more importantly, how it benefits them. Being a social enterprise means Halo trades for social purposes. We are a registered charity and 'not for profit' organisation, with no shareholders.

The money we make is ploughed back into the facilities.

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Phone:

01432 842075

Email:

info@haloleisure.org.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The availability of lane swims at Pontypool has been severely reduced by Halo. On multiple occasions, half of the lane swim area has been occupied by staff training or children’s lessons. For example, on Wednesdays, only two lanes are left for lane swimming, making it extremely cramped. This limitation is not communicated when booking, which is misleading and frustrating. This is particularly terrible for people who suffer with mental health, as lane swim used to provide a relaxing environment, which is now impossible when lanes are so cramped. It is also very difficult for people recovering from surgery, and with only two lanes available, the lanes aren’t split into fast and slow swimmers, which isn’t stated beforehand. It’s also unsafe for people training for events to use public swim when lanes are crowded or people are jumping around, and you cannot swim appropriately with more than 2–3 people per lane. To make matters worse, tonight (18 September), I received a phone call at 19:43 from a number displaying as “Newport, Wales” regarding the 20:00 lane swim I was booked onto. As I was driving from Cwmbrân, I could not answer the call, and it was unclear that it related to Pontypool. Upon arrival, I was informed that Torfaen Dolphins had booked all lanes. This situation could and should have been communicated well in advance to avoid unnecessary travel and inconvenience. As a paying member, I expect access to the facilities and services advertised. With Fairwater closed since summer and remaining closed until January, these issues are even more impactful. The repeated disruption, lack of communication, and failure to accommodate members’ needs have prevented me from using the centre as intended and caused significant inconvenience.”

Helpful Report

Posted 3 months ago

“Pontypool park leisure centre - Would give 0 if I could and I don’t even know where to start. Paying a membership where half the equipment doesn’t work in the spa side of things, the steam room and jacuzzi hasn’t been working for months and the sauna is absolutely disgusting! No hygine whatsoever and it just always stinks. Actually had another member start cleaning it himself as the smell was horrific and the staff had it out with him! He made it clear he wouldn’t have to clean it if the staff did themselves. Just to add there is a water fountain which hasn’t actually worked for years so can’t even refill a drink .Online there will be classes which you can book in and you turn up and they tell you it’s cancelled? Turned up for a lane swim at 8pm and it’s cancelled. Nothing online and you can even still book. On Wednesdays the Torfaen dolphins use half of the strength and conditioning gym and then close it off to the rest of the paying members for the full hour they’re in the gym during the peak hours of 5:30 - 6:30 cause chaos in the other gym.”

Helpful Report

Posted 3 months ago

“Great staff, just a shame some new weight equipment is not being introduced to the gym. Been a member now for 10+ yrs and still using the same equipment , need some more up to date weight machines introduced.”

Helpful Report

(Ynysawdre Swimming Pool) - Posted 3 months ago

Thank you for being a loyal member for over a decade! We truly appreciate your feedback regarding our weight equipment. We're always looking to improve and your suggestion about introducing more up-to-date machines is noted. Is there anything in particular you would like to see in the gym. We aim to ensure that our facilities meet the needs of all our valued members. Warm regards, Team Halo

Posted 3 months ago

“Halo is great and has all the equipment you could need, only recommendation is a member of staff in the gym more for any issue or questions. Also for the gym bros to stop dropping the heavy weights and making me jump out my skin haha.”

Helpful Report

(Ynysawdre) - Posted 3 months ago

Thank you for your great feedback! We’re thrilled to hear that you’re enjoying the equipment at Halo. We appreciate your suggestion about having a staff member present more often; it's always good to have support on hand. And we’ll definitely remind the gym bros to be a bit more mindful with the weights to keep things calm! Best wishes, Team Halo

Posted 3 months ago

“A clean, friendly gym with a good range of equipment and excellent classes and instructor's.”

Helpful Report

(Maesteg SC) - Posted 3 months ago

Hi Susanna, Thank you for your fantastic review! We’re thrilled to hear that you find our gym clean and friendly, and that you enjoy our range of equipment and classes. Our instructors work hard to create an excellent experience, and it’s wonderful to know their efforts are appreciated. We look forward to seeing you at your next workout! Warm wishes, Team Halo Maesteg

Posted 3 months ago

“I am a regular user of both fitness gyms at Pontypool and would like to express my grave concerns about the very poor and dangerous floor conditions in certain areas of the gym floors, especially in the main gym where the dumbbells and benches are located. The area has been getting progressively worse over the past months to where I now believe to be a very serious health and safety issue”

Helpful Report

Posted 3 months ago

“The Rec has a good range of activities available, however, there are some areas requiring refurbishment, particularly, toilets and the gym.”

Helpful Report

(Bridgend Life Centre) - Posted 3 months ago

Hi Huw, Thank you for your thoughtful review! We're pleased to hear that you find our range of activities enjoyable and we appreciate you pointing out the areas needing refurbishment. Your feedback is invaluable to us as we strive to enhance our facilities. Team Halo

Posted 3 months ago

“An excellent gym, bright, airy and exceptionally clean. Has a good selection of aerobic and weight training machines and free weights. Really friendly atmosphere with a good mix of men, women, older and younger members. The staff are really approachable and always willing to help and offer advice.”

Helpful Report

(Meon Vale) - Posted 3 months ago

Good afternoon Carole, Thank you for your lovely feedback and for taking the time to share it—it truly means a lot to us. We’re so pleased to hear that you are enjoying the atmosphere, the equipment, and the workouts at our centre, and we hope you will continue to do so. We also appreciate your kind words about our staff; I’ll be sure to share your feedback with the team. Kind regards, The Halo Team

Posted 3 months ago

“Really good disappointed U16 need to be out of the gym by 6pm”

Helpful Report

(Hereford Leisure Centre) - Posted 3 months ago

“Alway clean, good range of equipment, polite and helpful staff.”

Helpful Report

(Pyle) - Posted 3 months ago

“I only use the swimming pool but I love it. Reception staff are very friendly and welcoming. Swimming instructor Paul is patient, gives constructive feedback and praise, he encourages the class members”

Helpful Report

(Pencoed Swimming Pool) - Posted 3 months ago

Thank you for your wonderful 5-star review! We're thrilled to hear that you love our swimming pool and that our reception staff have made such a positive impression on you. It's fantastic to know that Paul, your swimming instructor, is providing the support and encouragement you value so much. We appreciate your feedback and look forward to seeing you at the pool again soon! Best wishes, Team Halo

Posted 3 months ago

“The machines are reported a few times of being out of order.”

Helpful Report

(Leominster) - Posted 3 months ago

“Firstly I want to commend the staff at PALC particularly reception staff and your gym instructors. Without them I and several others would have cancelled out memberships Unfortunately I am disappointed in the overall cleanliness of the centre. The group exercise room is dusty and dirty. The strength and conditioning gym often has equipment left lying around and the holes in the floor are a trip hazard. My biggest concern remains around the poor organisation and management of the group exercise classes. Many are left uncovered when instructors are on leave or long term sick but are not removed from the app so are available for booking. The WOD class at 07:30am has not been covered on Wednesday morning for several weeks and this week Monday wasn’t covered either. It’s very frustrating when you travel for the class and no one is available it’s also an embarrassment when new members turn up. It doesn’t seem it would be difficult to remove it from the app if no one is available to cover although this is frustrating too as cover should be provided. Also the gym and the classes have people in them who have not booked or aren’t even members as there is no one on reception to check people in. You are losing out, these people are using facilities for free Please can you look at cleanliness ask customers about what classes they want and ensure the group exercise manager actually manages the classes and the app Also as a public body you should have mechanisms in place to allow feedback to be given on paper at the centres”

Helpful Report

Posted 4 months ago

“The new Halo in Tenbury unfortunately has some equipment not performing at its best. Since they took over I was hoping they updated the gym with more updated equipment and the premises a bit cleaner. There’s a bit of work to do to make it into a good gym and I was hoping better improvements.”

Helpful Report

(Tenbury Pool) - Posted 4 months ago

“Short on staff,machines taking months to repair,dirt gathering around base of machines,in desperate need of update”

Helpful Report

(Bridgend Life Centre) - Posted 4 months ago

Hi James, Thank you for your feedback! We’re sorry to hear about the staffing issues and the delays with machine repairs. Your concerns regarding cleanliness and equipment updates are important to us, and we’re actively working on improvements to enhance the overall experience. Team Halo

Posted 3 months ago

“Good instructors at the Halo centre”

Helpful Report

(Merthyr) - Posted 4 months ago

“Love the staff very polite Love going swimming Children enjoy the baths too!👍”

Helpful Report

(Hereford LP) - Posted 4 months ago

Hi Janine, Thank you so much for your lovely review! We're thrilled to hear that you and your children enjoy swimming with us and appreciate the kind words about our staff. We look forward to seeing you all again soon! Warm regards, Team Halo

Posted 3 months ago

“I love it and it has given me friends and encouragement but I wish they would get some more classes other than Pilates”

Helpful Report

(Ledbury Swimming Pool) - Posted 4 months ago

Hi Jane, Thank you so much for your kind review! We’re thrilled to hear that Halo has provided you with both friends and encouragement. Your feedback about adding more class options beyond Pilates is really valuable to us, and we’ll definitely take it into consideration as we explore new offerings. We’re glad to have you as part of our community and look forward to seeing you in class! Warm regards, Team Halo

Posted 4 months ago

“Clean, equipment set up for us on arrival, but booking was a pain in the bum. Website wouldn't work, app wouldn't work, but got through to the centre by phone. I also wish it opened later for evening sport.”

Helpful Report

(Pontypool) - Posted 4 months ago

“Very friendly helpful staff. I use the Swimming pool three times a week doing lane swims There are plenty of lunchtimes sessions available which is great. I only have one issue, and that is the maintenance and cleaning of the women’s changing room. When a light bulb fails it shouldn’t take two weeks to change it, as in the shower area recently. The drain covers in the shower and main changing area are filthy, and have been ever since and before Halo took over. All is required is a scouring pad, suitable detergent and elbow grease. They are constantly commented on, and seemingly constantly ignored. The loos and basins also need a detailed clean, followed up by regular cleaning to a standard. A cleaning schedule and rota needs to be implemented, and checked. Staff need to be given training to clean properly, and allowed a set amount of time daily, to accomplish this. I realise money is tight but there are quite a few people who are put off by the state of the changing room, and to maintain custom and revenue, I feel it is important to improve in this area, so that our lovely pool can stay open”

Helpful Report

(Tenbury Pool) - Posted 4 months ago

Halo is rated 4.2 based on 10,236 reviews