Halo Reviews

Name: Halo
Address: Lion Yard, Broad Street, Leominster, Lion Yard, Broad Street, Leominster, Herefordshire
Rating: 4.17

4.2 Rating 10,223 Reviews

78 %

of reviewers recommend Halo

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About Halo:

Halo is a registered charity and social enterprise running 25 sport and leisure centres throughout Herefordshire, Bridgend County Borough, Merthyr Tydfil, Shropshire and Swindon on behalf of the local authorities. We often discuss our status as a social enterprise, but many of our customers are unsure of what it actually means and more importantly, how it benefits them. Being a social enterprise means Halo trades for social purposes. We are a registered charity and 'not for profit' organisation, with no shareholders.

The money we make is ploughed back into the facilities.

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Phone:

01432 842075

Email:

info@haloleisure.org.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't know what I'd do without it. Great choice of activities and friendly staff.”

Helpful Report

(Bridgnorth Endowed Leisure Centre) - Posted 3 months ago

“The instructors are very helpful and considerate to all All the staff make you feel welcome”

Helpful Report

(Merthyr Tydfil) - Posted 3 months ago

Hi Nicola, Thank you for your fantastic review! We're so pleased to hear that you found our instructors helpful and considerate, and that our staff made you feel welcome. Your kind words mean a lot to us, and we’re here to support you anytime! Warmest regards, Team Halo

Posted 2 months ago

“New to area and had issue with app popped in and staff friendly and helpful with information and setting up app could not fault them”

Helpful Report

(Ross) - Posted 3 months ago

Hi Liz, Thank you for your fantastic review! It’s great to know we could assist you with the app setup as you settle into the area and our centre. Your positive review means a lot to us! Kind Regards, Ross Halo Team

Posted 3 months ago

“I am a member of Halo, Bridgend for the gym. The equipment is now a little long in the tooth, but there is a rumour that it will be replaced towards the end of the year, which would be excellent.”

Helpful Report

(Bridgend Life) - Posted 3 months ago

Hi Philip, Thank you for your review! We're glad to hear that you're enjoying being a member at Halo in Bridgend. We understand that the equipment can feel a bit outdated, and we're looking at improving this area. Your feedback is invaluable to us as we aim to enhance everyone's experience in the gym. Team Halo

Posted 3 months ago

“Staff are lovely and helpful Some of the machines in the gym could be updated. Classes are good. Swimming lessons take a lot longer here than other places. My daughter had two things to tick off for 6 months. Someone told me if you speak up they move them up quicker which I did and she moved up the next week. This shouldn’t be the case. I found her class wasn’t focused enough. Her teacher was friendly though.”

Helpful Report

(Ynysawdre Swimming Pool) - Posted 3 months ago

Thank you for your detailed feedback! We're delighted to hear you find our staff lovely and helpful and appreciate your thoughts on the gym equipment and class focus. We understand the swimming lesson progression can be frustrating, and we're working to ensure a more consistent approach for all our learners. Your feedback regarding the instructor is also noted; we strive for a balance between friendly engagement and focused lessons. We hope to enhance your experience in the future! Warm regards, Team Halo

Posted 3 months ago

“Great range of classes and staff generally very good .delays at reception to check in are frustrating especially when staff are more focused on making coffee !”

Helpful Report

(Bridgend Life) - Posted 3 months ago

Hi Lorraine, Thank you for your wonderful review! We're thrilled to hear that you appreciate our range of classes and the staff. We understand your frustration with the check-in delays and will work to ensure that our focus remains on providing prompt service. Your feedback is invaluable as we aim to improve the overall experience for everyone. Team Halo

Posted 3 months ago

“Never anyoneabout in gym to assist in showing how contaptions work. Lots of sittingon machines scrolling. Afternno full of kids chatting.”

Helpful Report

(Ledbury Swimming Pool) - Posted 3 months ago

Hi Peter, Thank you for your feedback! We apologise for the lack of assistance during your visit and understand how frustrating it is when machines are not easily accessible. As a Halo member, you can book a gym induction or programme review with us. We can go over or issue a new program to help keep you motivated and on track. Your comments are valuable as we strive to improve our service and atmosphere. We appreciate your input and hope to enhance your experience on your next visit. Best wishes, Team Halo

Posted 3 months ago

“I have been (off and on) a member of Ynysawdre swimmimng pool/gym for the past 15+ years. My opinion of this site is roughly the same as it has always been. The facilities are mostly okay a little more clening would not go amiss. I am glad to see that a real effort has been made into the state of the lockers.The pricing for monthly membership is acceptable. It is now and has always been the lack of customer experiential service that is the biggest issue. I have worked for years in face to face customer services. There is (bar one or two individuals) any warmth or enthusiasm. On entering rarely is anyone greeted, when scanning in customers are almost never acknowledged. Times when site colleagues are not in sight. Virtually no active engagement with the customers. There are colleagues on this site who I have never seen speak to a customer unless approached by one. In short there is a distinct lack of a cuustomer based culture.”

Helpful Report

(Ynysawdre Swimming Pool) - Posted 3 months ago

Thank you for your long-standing support and for sharing your thoughts with us. We're glad to hear that you’ve noticed improvements, particularly around the lockers. We take your comments on cleanliness and customer engagement seriously, and we’re committed to fostering a more welcoming atmosphere. Your insights on our team's interaction will help us enhance our customer service standards. We truly appreciate your feedback and hope to make your next visit even better. Warm regards, Team Halo

Posted 3 months ago

“Very supported staff who maintain an interest in your needs and development.”

Helpful Report

(Hereford LC) - Posted 3 months ago

“Nice quiet friendly Centre”

Helpful Report

(Craven Arms Community Centre) - Posted 3 months ago

“I like the centre at pyle as it's local to me & I can easily book the time slots that suit me. The only thing that im disappointed in is that the jacuzzi has still not been reinstated to working order, sonce covid. There are enough members paying membership to pay for it. We cannot use other spa's unless we pay extra & extra fuel costs which is not good for our carbon footprint print.”

Helpful Report

(Pyle Swimming Pool) - Posted 3 months ago

“Good booking system Not enough exercise classes”

Helpful Report

(Cwmbran Stadium) - Posted 3 months ago

“Friendly staff, good range of equipment and facilities.The gym is much better since the under 16’s are not in after 6.00pm.”

Helpful Report

(Hereford LC) - Posted 3 months ago

“Very kind and helpful staff at halo”

Helpful Report

(Meon Vale) - Posted 3 months ago

Good afternoon James, Thank you for taking the time to share your valuable feedback about our staff at Meon Vale Leisure Centre—it truly means a lot to us. Kind regards, The Halo Team

Posted 3 months ago

“Generally good, although have switched to the lower floor changing rooms as always found the pool changing village area not clean enough. With a number of users still leaving their belongings in the cubicles. The QR code check in is again out of order which can mean queuing up when already booked! The gym is often unmanned and without music in the early mornings. Security could be improved by reinstating a gate system. As at present and if staff are occupied at the desk. Persons can simply walk through…..”

Helpful Report

(Bridgend Life Centre) - Posted 3 months ago

Hi Andrew, Thank you for your feedback, we're glad to hear that you enjoy your time at Halo. We appreciate your comments regarding the changing room cleanliness and the QR code check-in; we are actively addressing these issues to ensure a more pleasant experience for all our members. Your input about the gym and security is also invaluable, and we'll certainly take this into consideration as we strive to enhance our facilities. Team Halo

Posted 3 months ago

“Great classes and staff Toilet areas could do with a revamp and more/replacement of hand weights in the studio needed”

Helpful Report

(Hereford Leisure Centre) - Posted 3 months ago

“I attended pontypool swimming pool with my little girl on the 20/9/2025 @10:30 I booked online for a public swim, but was unable to use the children’s pool and could only use 1 lane of the main pool as there were numerous swimming lessons going on, no where on the booking form did it state that there would be lessons in both pools, I find this totally unacceptable. If you had stated this somewhere we would of booked for a different time, ruined our swimming experience”

Helpful Report

Posted 3 months ago

“It’s the first time I have used the booking for dog walking. It was easy and hassle free”

Helpful Report

(Hereford LC) - Posted 3 months ago

“Very clean ,easy and nice staff”

Helpful Report

(Pontypool) - Posted 3 months ago

“Pontypool has a great swimming pool and excellent facilities including of parking and the cafe for an after swim coffee.”

Helpful Report

(Pontypool) - Posted 3 months ago

Halo is rated 4.2 based on 10,223 reviews