Halo Reviews

Name: Halo
Address: Lion Yard, Broad Street, Leominster, Lion Yard, Broad Street, Leominster, Herefordshire
Rating: 4.17

4.2 Rating 10,424 Reviews

78 %

of reviewers recommend Halo

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About Halo:

Halo is a registered charity and social enterprise running 25 sport and leisure centres throughout Herefordshire, Bridgend County Borough, Merthyr Tydfil, Shropshire and Swindon on behalf of the local authorities. We often discuss our status as a social enterprise, but many of our customers are unsure of what it actually means and more importantly, how it benefits them. Being a social enterprise means Halo trades for social purposes. We are a registered charity and 'not for profit' organisation, with no shareholders.

The money we make is ploughed back into the facilities.

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Phone:

01432 842075

Email:

info@haloleisure.org.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff are friendly and welcoming”

Helpful Report

(Ynysawdre) - Posted 1 year ago

Thank you so much for your outstanding 5-star rating of Halo! We truly appreciate your support and feedback. Our team at Halo is dedicated to providing exceptional service, and we are thrilled to hear that our staff's friendliness and welcoming nature left a positive impression on you. Thank you again for choosing Halo, and we look forward to serving you in the future.

Posted 1 year ago

“Always very friendly easy to book, use and access.”

Helpful Report

(Hereford LC) - Posted 1 year ago

“Very helpful young lady on reception 24th June am, showed me the different booking system now my membership is reinstated after a break for my operation, many thanks”

Helpful Report

(Ross Swimming Pool) - Posted 1 year ago

Hi Christine, Thank you for your recent 5 star review. We appreciate your positive feedback and will let Sofia know of your kind words. Kind regards, Ross Halo Team

Posted 1 year ago

“Gives me the chance t train indoors over winter.”

Helpful Report

(Hereford LP) - Posted 1 year ago

Dear Andrew, Thank you so much for a 5 star review. We truly appreciate your support and feedback. We're thrilled to hear that you've been enjoying Halo and that it has provided you with the opportunity to train indoors over the winter. Thanks for choosing us and we look forward to seeing you again soon. Hereford Leisure Pool Team

Posted 1 year ago

“Easy set up, plenty of facilities available, all staff very friendly too.”

Helpful Report

(Maesteg SC) - Posted 1 year ago

Thank you for your 5 star rating. We appreciate your feedback and will pass your comments onto the staff. Many thanks Maesteg Staffing Team

Posted 1 year ago

“I am a regular swimmer and enjoy this activity very much. However the cleanliness of the centre is poor and needs addressing.”

Helpful Report

(Hereford LP) - Posted 1 year ago

Dear Susan, Thank you so much for leaving us feedback! We really appreciate you taking the time to share your experience with us. We're thrilled to hear you enjoy your swimming, and that you chose to swim with us. We are currently in talks with our external cleaning company regarding cleaning standards and schedules etc, so you should see some improvements in this area very soon. Please do get back in touch if you do not see an improvement, as your feedback is really important to us. Look forward to seeing you soon. Hereford Leisure Pool Team

Posted 1 year ago

“Small but well equipped with weights, treadmills, cross trainers and cable machines.”

Helpful Report

(Craven Arms) - Posted 1 year ago

“I enjoy using halo LC the staff are Friendly and helpful. If I could make one criticism it would be that the fast lane keeps being closed causing there to be too many swimmers in one fast lane it is most annoying!”

Helpful Report

(Hereford Leisure Pool) - Posted 1 year ago

Hello, Thank you so much for your fantastic 5-star review! We greatly appreciate your kind words and are thrilled to hear that you enjoy using our facilities. We are proud of our friendly and helpful staff, who are dedicated to providing exceptional service to all our customers. We apologise for any inconvenience caused by the closure of the fast lane. We understand how frustrating it can be when there are too many swimmers in one lane. We value your feedback and will take it into consideration to improve our lane management and ensure a better swimming experience for everyone. Thank you again for choosing us, we look forward to seeing you again soon. Hereford Leisure Pool Team

Posted 1 year ago

“The class I attended was fine. Building, parking, staff also very good.”

Helpful Report

(Bridgend Life) - Posted 1 year ago

Hi Thank you so much for taking the time to leave us feedback, we truly appreciate your support and are thrilled to hear that you had an enjoyable experience with us. Halo Team

Posted 1 year ago

“Excellent range of facilities. Great value and helpful staff 👏”

Helpful Report

(Hereford LC) - Posted 1 year ago

“We enjoy the pool. However, the pool often has detritus and dirt on the bottom and we feel it could use a deep clean and some TLC. The showers don't stay hot and go cold when in use, and some of the staff are rude and combative. I have seen people leave after the way they were spoken to while while trying to enjoy the pool.”

Helpful Report

(Ynysawdre) - Posted 1 year ago

Hi, We would like to express our sincere gratitude for taking the time to leave us your valuable feedback on Halo. Your kind words are truly appreciated and serve as a great motivation for us to continue delivering an exceptional experience to our beloved customers like you. We are thrilled to hear that you are pleased with our services and that Halo has been able to meet your expectations. Your satisfaction is at the heart of everything we do, and it's delightful to know that we are hitting the mark. We understand that occasional concerns may arise, and we want you to know that we are here for you. If there is anything specific you need assistance with or if you have any further feedback, please do not hesitate to reach out. We are more than happy to help in any way we can. Thank you once again for your kind words and encouragement. We are truly grateful for customers like you who appreciate our efforts to create a positive experience.

Posted 1 year ago

“Very Helpful. Good local gym with ample weights. New equipment is too notch! Good atmosphere with no egos.”

Helpful Report

(Ogmore Valley Life Centre) - Posted 1 year ago

Hi Geraint Thanks for this great positive feedback and 5 star review. Thanks

Posted 1 year ago

“The most basic gym with old broken equipment”

Helpful Report

(Bromyard) - Posted 1 year ago

Hello Thank you for taking the time to leave us a review. Sorry to hear that the facility has not met your expectations. I would like to discuss this further with you, please either respond to this reply or speak to a member of staff in the centre on your next visit. Many thanks Marcus

Posted 1 year ago

“Needs better gym equipment”

Helpful Report

(Highworth) - Posted 1 year ago

Thank you for taking the time to give us a review. We have recently had all the gym kit replaced. So would love to know what needs to be better for your experience. We would be happy to work with you in the gym to provide you with a training programme that will help you to fulfill your goals. Please ask at reception Many thanks Corina

Posted 1 year ago

“This little gem has grown under the excellent management of Marcus and his team. The group exercise classes are varied and fun. The gym area is well equipped, friendly and clean”

Helpful Report

(The Bromyard Centre) - Posted 1 year ago

“Lovely friendly staff and always kept immaculately clean. My only complaint is the number of people allowed into the gym in the evening is far too high, have noticed groups of teenagers, one person scanning in and five sneaking in behind, need to control this.”

Helpful Report

(Hereford LC) - Posted 1 year ago

“Ledbury pool is a good local facility for those who can organise their swim, sauna and steam room sessions around the rather restrictive timetable that Halo offer. I only kept my membership at the pool for two months because of the difficult timetabling situation that is operated. The pool can only be used during specific time periods and there are many times throughout the day where the sauna and steam room cannot be used. For me personally, I prefer a leisure centre where I can use the facilities at whichever time of day I am able to get there. It is a very bizarre system that is operated and between sessions the pool is closed. On some occasions I was asked to get out of the pool for 15 minutes before being able to get back in for the next session with a new lifeguard. Despite the poorly organised timetable, the pool is clean and well maintained.”

Helpful Report

(Ledbury) - Posted 1 year ago

“I have been a member of Halo Bridgend for many years and would highly recommend the club. Everyone is really helpful and the staff are pleasant to deal with at all times. I love going to classes there.”

Helpful Report

(Bridgend Life Centre) - Posted 1 year ago

Hi Jackie Thank you so much for your wonderful 5-star rating of Halo! We truly appreciate your kind words and recommendations. We're thrilled to hear that you have been a member for many years and that you love attending classes here. Our team always aims to be helpful and pleasant, ensuring that you have the best experience possible. We're grateful for your continued support and can't wait to see you at our next class! Halo Team

Posted 1 year ago

“Friendly staff”

Helpful Report

(Bridgend Life Centre) - Posted 1 year ago

Thank you so much for your positive feedback and the four-star rating for Halo! We greatly appreciate your support and are thrilled to hear that you had a great experience with us. Halo Team

Posted 1 year ago

“Been training at the Pencoed site for years. Aways asked to submit a review and not much has changed each year. Usually use the weights section in the gym but it’s so small, if others are using the equipment you won’t get on, which is difficult as I have to go on my work lunch break. They have put in all new cardio equipment and a new cable machine but the bench is battered and they’ve taken away the smyth machine, this was promised to be returned or a new one to replace it in 2023 and there’s still no sign of another one. But as usual, Halo have put their membership fee up like they do every year. They really need to pay more attention to the Pencoed gym as it’s just too small for the amount of people that do actually train there. The pool is fine, changing rooms have recently been updated. What I will say is I find that almost all of the staff at Pencoed are so nice and polite! Unlike staff at some of the other sites!!!”

Helpful Report

(Pencoed Swimming Pool) - Posted 1 year ago

Hi Thank you so much for taking the time to share your feedback on Halo. We appreciate your support and are thrilled to hear that you are enjoying what we offer. We are sorry the delay in getting the new equipment in took so long, we can confirm the new new smith machine was delivered today, and we are looking at other ways to further improve the setup of the space to maximise our service offering. At Halo, our primary goal is to make our customers happy, and we are delighted to know that we've been successful in doing so for you. We continuously strive to provide excellent products and excellent service, and your kind words motivate us to keep up the good work. If you ever need any assistance or have any questions or concerns, please don't hesitate to reach out to us. We are always here to help and ensure your satisfaction. Thank you once again for your fantastic review. We value you as our customer, and we look forward to serving you in the future.

Posted 1 year ago

Halo is rated 4.2 based on 10,424 reviews