Halo Reviews

Name: Halo
Address: Lion Yard, Broad Street, Leominster, Lion Yard, Broad Street, Leominster, Herefordshire
Rating: 4.17

4.2 Rating 10,221 Reviews

78 %

of reviewers recommend Halo

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About Halo:

Halo is a registered charity and social enterprise running 25 sport and leisure centres throughout Herefordshire, Bridgend County Borough, Merthyr Tydfil, Shropshire and Swindon on behalf of the local authorities. We often discuss our status as a social enterprise, but many of our customers are unsure of what it actually means and more importantly, how it benefits them. Being a social enterprise means Halo trades for social purposes. We are a registered charity and 'not for profit' organisation, with no shareholders.

The money we make is ploughed back into the facilities.

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Phone:

01432 842075

Email:

info@haloleisure.org.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good overall but need more availability for evening classes. Lots of us can't come during the day due to work and it can be hard to get space for the evening classes as they get booked out very quickly esp Body Pump. The cycle track for roller skating is excellent.”

Helpful Report

(Hereford LC) - Posted 3 months ago

“I joined with the GP referral. The team who run the GP referral scheme are second to none. They have been absolutely amazing and I don't think I would have made a start without them.”

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(Merthyr Tydfil) - Posted 3 months ago

“Staff are friendly and very helpful. It has been refurbished.”

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(Pencoed Swimming Pool) - Posted 3 months ago

Thank you for your kind review! We're thrilled to hear that you found our staff to be friendly and helpful. It’s great to know you noticed the refurbishment as we strive to create a welcoming environment for all our members. We appreciate your support and look forward to welcoming you back soon! Warm regards, Team Halo

Posted 3 months ago

“The centre has everything you could need and more at a very good price”

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(Hereford LC) - Posted 3 months ago

“I only use the cycle track. I really enjoy it and the staff are loved and always keep me upto date with things that are going on with the track. I’m looking forward to the new improvements”

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(Hereford LC) - Posted 3 months ago

“Staff and GP referral excersize staff are excellent. I would thourely recommend my Halo centre to anyone. Thank you.”

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(Cwmbran) - Posted 3 months ago

“All staff friendly, very skilled and helpful. Wide range of activities all day, almost every day a week.”

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(Leominster) - Posted 3 months ago

“I think everything was good overall. The only downside is the lockers — if you don’t have a 50p, you have to take your things to the poolside. It’s not a big issue, but lockers where you can use your own lock would definitely be a bonus.”

Helpful Report

(Pontypool) - Posted 3 months ago

“If you are under 16 can't attend the gym after 6pm at night which once I get back from my country school, changed and into town I can't do the gym which is very disappointing. When I first got my membership we were allowed but since summer we're not which is making me think whether I still want my membership as it seems pointless.”

Helpful Report

(Hereford LC) - Posted 3 months ago

“Reason for only 3 stars are they need to open the swimming a bit more in the afternoons , and be a bit more lenient with bookings especially with the gym they will attract more people like this”

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(Bridgend Life) - Posted 3 months ago

Hi Hercules, Thank you for your feedback! We appreciate your suggestions about extending swimming hours and being more flexible with gym bookings. At Halo, we’re always looking for ways to enhance our services, and your insights will definitely be taken into consideration. We hope to see you again soon! Team Halo

Posted 3 months ago

“The staff are friendly and helpful, the classes are well run and exactly what I need but please improve the changing facilities.”

Helpful Report

(Pontypool) - Posted 3 months ago

“Big improvement in cleanliness and professionalism of the new Halo Team. Also good to see excercise classes starting again. To get five stars I would want: 1. The reception desk to be staffed more often. I realise this cannot be 100% when only two staff are on site at times, however, often staff are on site on their phones for what I assume is personal reasons and should be staffing the desk. 2. Please, please communicate classes and key news via e-mail as well as social media to all members. MANY members do not use social media as a point of principal. Halo, you are missing a custtomer base here.”

Helpful Report

(Tenbury Pool) - Posted 3 months ago

God morning David, Thank you for taking the time to leave us a review. We are pleased to hear that there have been improvements since Halo has taken over and we hope to continue these improvements. Thank you for the points you have raised, they will be addressed as a matter of urgency so we are delivering the best service we can. Many thanks The Tenbury Team

Posted 3 months ago

“Lacks a sauna, steam room and cold room.”

Helpful Report

(Ynysawdre) - Posted 3 months ago

Thank you for your review and for sharing your thoughts with us! We appreciate your input regarding the absence of a sauna, steam room, and cold room. We're always looking to enhance the overall experience for our members, and your feedback is invaluable in guiding our future plans. We hope to have the opportunity to welcome you back soon! Warm regards, Team Halo

Posted 3 months ago

“All staff at Aberfan are professional and courteous”

Helpful Report

(Aberfan Community Leisure Centre) - Posted 3 months ago

Thank you for your comments, we'll pass them onto the team.

Posted 2 months ago

“It's a smallish exercise center but it still has a lot. I've used the gym, the pool (25m length!) and the two saunas. It's well kept and friendly with a variety of customers from kids to oldies, which I also appreciate. Although I miss a few machines in the gym, it is a bit thin, and I haven't gone to any group excercise, didn't find any session of interest. Still I'm impressed what they offer overall considering it's in a small town.”

Helpful Report

(Ledbury) - Posted 3 months ago

Hi Marcus, Thank you for taking the time to share your experience! We're glad to hear that you’ve enjoyed our gym, pool, and saunas, as well as the friendly atmosphere among our diverse customers. We appreciate your feedback regarding the gym equipment and group exercise sessions, as it helps us understand what we can improve. We're committed to providing a great experience for all members and hope to offer even more in the very near future! Best wishes, Team Halo

Posted 3 months ago

“Staff always polite and knowledgeable. Gyms always kept clean. Equipment always serviced .Staff always inform you in plenty of time of any closure etc”

Helpful Report

(Bridgend Life Centre) - Posted 3 months ago

Hi David, Thank you so much for your wonderful review! We’re thrilled to hear that you find our staff polite and knowledgeable, and that you appreciate the cleanliness and maintenance of our facilities. Keeping our members informed about any closures is a priority for us, and it’s great to know you value that communication. Team Halo

Posted 3 months ago

“Some of the equipment is a little dated,and the rowing machines need attention. I am having to use the rowers at Pyle pool”

Helpful Report

(Ynysawdre) - Posted 3 months ago

Thank you for your honest feedback! We appreciate you bringing the condition of the rowing machines to our attention. The parts have been ordered and we are awaiting delivery. We're always looking for ways to improve our equipment, and your input is invaluable. We hope to see you back at Halo soon! Warm regards, Team Halo

Posted 3 months ago

“The gym is great.”

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(Leominster) - Posted 3 months ago

“Clean, friendly and welcoming”

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(Pyle Swimming Pool) - Posted 3 months ago

“Good facilities. NERS instructors amazing, other trainers also fab. Check-in procedures need improvement: machines often out of order for long periods of time, Receptionists often busy serving in café so scanner locked or, surprisingly often: 2 Receptionists dealing with 1 customer whilst queue forms. Car parking is chronic: I've been late or missed classes entirely due to lack of space. The car park needs to be solely for the use of Halo visitors, not Pay & Display, and the Bowling car park needs to be available for Halo users, too.”

Helpful Report

(Bridgend Life Centre) - Posted 3 months ago

Hi, Thank you for your review! We’re pleased to hear that you enjoy our facilities and find our NERS instructors and trainers to be outstanding. We also appreciate your feedback regarding the check-in procedures and parking situation. Your comments are invaluable as we work to improve these areas for a better overall experience. We’ll be sure to pass on your thoughts to the relevant teams. Team Halo

Posted 3 months ago

Halo is rated 4.2 based on 10,221 reviews