Halo Reviews

Name: Halo
Address: Lion Yard, Broad Street, Leominster, Lion Yard, Broad Street, Leominster, Herefordshire
Rating: 4.19

4.2 Rating 8,288 Reviews

78 %

of reviewers recommend Halo

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About Halo:

Halo is a registered charity and social enterprise running 25 sport and leisure centres throughout Herefordshire, Bridgend County Borough, Merthyr Tydfil, Shropshire and Swindon on behalf of the local authorities. We often discuss our status as a social enterprise, but many of our customers are unsure of what it actually means and more importantly, how it benefits them. Being a social enterprise means Halo trades for social purposes. We are a registered charity and 'not for profit' organisation, with no shareholders.

The money we make is ploughed back into the facilities.

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Phone:

01432 842075

Email:

info@haloleisure.org.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent staff at Hereford Halo Leisure Centre. Poorly maintained greens on the municipal golf course remain a considerable disappointment. Good experience at Halo swimming pool recently: clean and dry changing room.”

Helpful Report

(Hereford Leisure Centre) - Posted 1 week ago

“It's still a short time since the changeover but so far a noticeable improvement in female changing room.”

Helpful Report

(Tenbury Pool) - Posted 1 week ago

“GP referral and Gym: Trainers are informative and always ready to assist with queries related to equipment and exercises. I think it would be helpful if some Trainers walked around the gym more than at present. They would then be able to point out obvious areas where people are using equipment incorrectly or even dangerously. This applies particularly to the younger people who use the Gym. (This obsevation does not applyto all Trainers, only some.) In addition, it would be helpful if notices to wash hands were placed in every area and antiseptic hand gel was available in all activity spaces. Also, please could there be more Tai Chi sessions at different times. Thank you.”

Helpful Report

(Merthyr Tydfil) - Posted 1 week ago

“Good facilities, easy to book. Downfall is, there is no WiFi in the gym.”

Helpful Report

(Hereford LP) - Posted 1 week ago

Thank you for your 4-star review, Mindaugas! We're glad you found our facilities and booking process easy to use. We appreciate you bringing the WiFi issue to our attention; it’s something we’re actively considering to enhance our members' experience. Your feedback is important to us, and we hope to see you back at the gym soon! Kind regards, Hereford Leisure Pool Team

Posted 4 days ago

“The swimming pool and sauna are great. The opening times are really restrictive - especially as they are morning only at the weekends.”

Helpful Report

(Ledbury Swimming Pool) - Posted 1 week ago

Hi Jenny, Thank you for your feedback! We're glad to hear that you enjoyed the swimming pool and sauna. We understand that the opening times can be a bit restrictive, especially on weekends. Your input is important to us, and we will share your thoughts with the management team as we strive to improve our services. We hope to welcome you back soon! Best regards, The Halo Team

Posted 1 week ago

“The shower area and cubicles, could do with a good scrub. Also to check that there is toilet paper on each cubicle.”

Helpful Report

(Ynysawdre) - Posted 1 week ago

Thank you for your helpful feedback. We sincerely apologise for the cleanliness issues you encountered in the shower area and cubicles. Your comments regarding the need for thorough cleaning and ensuring toilet paper availability will be addressed with our team. We appreciate you bringing this to our attention and hope to improve your experience on your next visit! Best regards, The Halo Team

Posted 1 week ago

“Dirty floors and dirty equipments . Daily cleaning /deep cleaning definately needed.”

Helpful Report

(Maesteg SC) - Posted 1 week ago

Hi Krisztina, Thank you for your valuable feedback. We sincerely apologize for the cleanliness issues you experienced during your visit. We are committed to providing a clean and hygienic environment and will definitely look into increasing our cleaning routines to address this concern. We appreciate you bringing this to our attention and hope to see you again soon! Kind Regards, The Halo Team

Posted 1 week ago

“The classes are good and the gym is fab but the reception staff often don't smile and messed up my membership twice, had to ring twice and popped in twice and eventually got it sorted. The person who rung me was brilliant and sorted it straight out”

Helpful Report

(Bridgend Life) - Posted 1 week ago

Hi Beth, Thank you for taking the time to share your experience! We're thrilled to hear that you enjoy the classes and the gym. However, we sincerely apologise for the issues you faced with our reception staff and your membership. Your feedback is important, and we will address this with our team to ensure a more positive experience in the future. We're glad that the person who assisted you was able to resolve the issue. The Halo Team

Posted 1 week ago

“It's a good gym with a variety of equipments but the classes are only a few and there is no variety in the classes. No yoga or pilates classes.”

Helpful Report

(Meon Vale) - Posted 1 week ago

Good morning, Jenny, Thank you for taking the time to share your valuable opinion with us. We're delighted to hear that you're enjoying the new variety of equipment! We also appreciate your feedback about the classes. We're actively working on expanding our schedule and are looking into adding new options like yoga or Pilates. We hope to have some exciting new classes on the radar soon! Kind regards, The Halo Team

Posted 1 week ago

“To have such a great facility at the heart of our community, is incredibly valuable. It is wonderful to be able to swim, use the gym and attend classes almost every day of the week, and for aprice that is unbeatable. The staff are always friendly and helpful. It is such an important part of my day and I always feel better after visiting Halo. Keep doing what you are doing guys, you're brilliant.”

Helpful Report

(Ross Swimming Pool) - Posted 1 week ago

Hi phil, Thank you for your recent 5 star review, we appreciate your kind and positive feedback and hope that you continue to enjoy our facility. Kind Regards, Ross Halo Team.

Posted 1 week ago

“The staff very friendly, the showers need improving, temperature varies greatly. Prices are reasonably.”

Helpful Report

(Bromyard) - Posted 1 week ago

“Great facilities and enjoyable. But to improve, I would suggest the 20min gap between sessions to be reduced or if you use the sauna or steam room to be completely removed (it has no purpose and to wait 20min with no reasons, its very frustrating).”

Helpful Report

(Ledbury) - Posted 1 week ago

Hi Gabriel, Thank you for your insightful 5-star review! We're glad to hear you enjoyed our facilities. We truly appreciate your feedback regarding the 20-minute gap between sessions. This is to allow the Lifeguard a break from the poolside as required by law. The sauna and steam room also need to be out of use during this time, in case of an emergency, not having a member of the team within the area while they are on a break. Looking forward to your next visit! Best, The Halo Team

Posted 1 week ago

“My main issue is with other "Haloist's" who sit on the machines and spend their time constantly texting and reading their mobiles.”

Helpful Report

(Maesteg Sports Centre) - Posted 1 week ago

Hi Pat, Thank you for taking the time to share your thoughts. We completely understand your frustration with others using their phones while on the machines. It's important to create an environment where everyone can focus on their workout. We appreciate your feedback and will certainly call attention to this matter with our team to ensure a more considerate gym atmosphere. We hope to see you again soon! Kind Regards, The Halo Team

Posted 1 week ago

“Excellent gym and the staff are very friendly”

Helpful Report

(Ogmore Valley) - Posted 1 week ago

Hi Ieuan, Thank you for your fantastic 5-star review! We're thrilled to hear that you find our gym excellent and that our friendly staff are making a positive impact on your experience. We look forward to seeing you again soon! Best, The Halo Team

Posted 1 week ago

“I attend gym twice per week and swimming twice per week. Both experiences have been positive staff friendly and welcoming”

Helpful Report

(Maesteg SC) - Posted 1 week ago

Hi Julie, Thank you for your fantastic 5-star review! We're thrilled to hear that both your gym and swimming experiences have been positive. Our staff strives to create a friendly and welcoming environment, and it’s wonderful to know that you feel that during your visits. We appreciate your support and look forward to seeing you again soon for more workouts and swims! Best, The Halo Team

Posted 1 week ago

“Changing rooms need to be cleaner, especially the shower area”

Helpful Report

(Tenbury Pool) - Posted 1 week ago

“This centre is excellent in everyday. Facilities are superb, classes are amazing and customer service is second to none. I really can't praise the service which they provide to the people of Marsteg enough. Well done and thankyou!”

Helpful Report

(Maesteg Sports Centre) - Posted 1 week ago

Hi Susan, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you enjoy our superb facilities, amazing classes, and top-notch customer service. Your kind words truly brighten our day and motivate us to keep delivering the best for the wonderful community of Marsteg. Thanks again for your support, and we look forward to welcoming you back soon! Best, The Halo Team

Posted 1 week ago

“A warm welcome awaits you as soon as you enter the building. Very friendly and helpful staff.”

Helpful Report

(Maesteg Sports Centre) - Posted 1 week ago

Hi Shirley, Thank you so much for your wonderful 5-star review! We are thrilled to hear that you felt warmly welcomed and found our staff friendly and helpful. Creating a positive experience for our guests is our top priority, and your kind words inspire us to keep doing what we love. We look forward to welcoming you back soon! Best, The Halo Team

Posted 1 week ago

“Some of the gyn machines don't work and seen better days.There are a lot of lockers broken in men's changing room.”

Helpful Report

(Merthyr Tydfil) - Posted 1 week ago

“Centre always in good order with helpful and friendly staff.”

Helpful Report

(Pencoed Swimming Pool) - Posted 1 week ago

Thank you for your fantastic 5-star review! We're thrilled to hear that you find our centre well-kept and our staff helpful and friendly. Your positive experience means a lot to us, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back soon! Best, The Halo Team

Posted 1 week ago

Halo is rated 4.2 based on 8,288 reviews