Halo Reviews

Name: Halo
Address: Lion Yard, Broad Street, Leominster, Lion Yard, Broad Street, Leominster, Herefordshire
Rating: 4.19

4.2 Rating 8,296 Reviews

78 %

of reviewers recommend Halo

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About Halo:

Halo is a registered charity and social enterprise running 25 sport and leisure centres throughout Herefordshire, Bridgend County Borough, Merthyr Tydfil, Shropshire and Swindon on behalf of the local authorities. We often discuss our status as a social enterprise, but many of our customers are unsure of what it actually means and more importantly, how it benefits them. Being a social enterprise means Halo trades for social purposes. We are a registered charity and 'not for profit' organisation, with no shareholders.

The money we make is ploughed back into the facilities.

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Phone:

01432 842075

Email:

info@haloleisure.org.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly and helpful staff, clean facilities.”

Helpful Report

(Tenbury Pool) - Posted 2 weeks ago

“The Hereford Leisure Pool dry side showers were recently modified with new on/off controllers. The showers are now uncomfortably hot and cannot be temperature controlled. They are now almost scalding hot. I have reported it to the staff on a number of occasions but nothing has been done to lower the temperature”

Helpful Report

Posted 2 weeks ago

“The Bridgend centre is brilliant the staff are always so helpful, and the toning suite is excellent”

Helpful Report

(Bridgend Life) - Posted 2 weeks ago

Hi Meryl, Thank you for your fantastic 5-star review! We’re thrilled to hear that you find our Bridgend centre brilliant and our staff helpful. It’s wonderful to know you’re enjoying the toning suite as well! Your kind words motivate us to keep providing the best experience possible. We look forward to seeing you again soon! The Halo Team

Posted 1 week ago

“Very much like my twice weekly gym session with the 'oldies' under the guiding eye of Teresa. The experience would be much improved with the addition of televisions in front of the cross trainers (like there used to be) - used to like watching the news to take my mind off the torture!”

Helpful Report

(Leominster) - Posted 2 weeks ago

“Always a pleasure coming back to visit Halo centers I use Pencoed and Ynysawdre. I used to be a full member until last year when I moved to Spain. I always visit when back in Wales Thanks it a pleasure”

Helpful Report

(Pencoed) - Posted 2 weeks ago

Thank you so much for your wonderful 5-star review! We're thrilled to hear that you enjoy visiting our Halo centers in Pencoed and Ynysawdre, even from afar. It's always great to have familiar faces return, and we truly appreciate your continued support. Safe travels back to Wales, and we can't wait to welcome you again during your next visit! Warm regards, The Halo Team

Posted 1 week ago

“Staff always welcoming, coaches are the best. Really enjoying my classes”

Helpful Report

(Bridgend Life) - Posted 2 weeks ago

Hi Sylvie, Thank you so much for your wonderful 5-star review! We're thrilled to hear that our staff and coaches have made your experience enjoyable. Your enthusiasm for the classes brightens our day! We look forward to seeing you in your next session! The Halo Team

Posted 1 week ago

“Staff member helped me log in at the gym with new halo app system. Very helpful and friendly.”

Helpful Report

(Hereford Leisure Centre) - Posted 2 weeks ago

“Good value for money Friendly Clean Just wish there was a jacuzzi and steam room”

Helpful Report

(Bridgnorth) - Posted 2 weeks ago

“Staff are always very welcoming and helpful.”

Helpful Report

(Pencoed) - Posted 2 weeks ago

Thank you for your wonderful 5-star review! We're thrilled to hear that our staff continually makes you feel welcomed and supported during your visits. Your feedback truly motivates our team to maintain the high level of service we strive for. We can’t wait to see you again soon! Best, The Halo Team

Posted 1 week ago

“Welcoming. Clean and tidy. Good parking. I look forward to my visits to the toning suite.”

Helpful Report

(Hereford LC) - Posted 2 weeks ago

“I have been a member of halo for 20years”

Helpful Report

(Bridgend Life Centre) - Posted 2 weeks ago

Hi Roy, Thank you for being a loyal member of Halo for 20 years! We truly appreciate your long-term commitment and support. It means a lot to us that you enjoy being part of our community. Here’s to many more years of fitness and fun! The Halo Team

Posted 1 week ago

“Morgan, Dan and ozzy are so friendly and always greet me when I’m coming into the gym. Booking system is good but not always accurate when showing how many are in the gym etc. great location and new machines are amazing!”

Helpful Report

(Meon Vale) - Posted 2 weeks ago

Good morning, Thank you so much for taking the time to leave us your feedback and for your kind words — we truly appreciate it! We're glad to hear that you're enjoying your sessions with the new equipment and making the most of your time at the gym. Just a quick tip about the booking system: if you pre-book your sessions and see a certain number of people, please keep in mind that this can change quickly, as many members book their sessions at reception just before entering the gym. Kind regards, The Halo Team

Posted 2 weeks ago

“Friendly helpful staff wide range of activities provided clean and well kept site”

Helpful Report

(Hereford Leisure Centre) - Posted 2 weeks ago

“Despite persistent complaints to management and staff, the male changing rooms by the gym are not safe to use. Mold and slime grow in the shower area, clumps of dust gather in and around the air vents. The vents in the changing room area remain uncleaned. The benches have accumulated dust between the slats and around the edges. Lockers have rubbish in and are not cleaned. The tops of the lockers have been cleaned once in approximately two and a half years, 3 months ago and haven't been cleeaned since. (Only after repeated complaining for that long was something done about them) Reported issues with gym equipment go unaddressed. Promises of new equipment such as the matrix rowing machines - promised by Christmas of 2024 never materialise. I get the impression that no one cares. So, other than this review, I have given up complaining to staff and have stopped using Halo's facilities. You are failing in your duty of care. No amount of surveys and ratings make a difference, most likely including this one. You are no longer able to provide a safe clean environment and that is a typical reason for so many of us are leaving to go elsewhere. Management are part of the problem. Daily floor cleaning of the changing rooms, by one overworked staff member, only on the days when he works, is insufficient for the work required to address the serious health and safety issues you continue to ignore. Also, stop claiming that the changing rooms are part of an old building and there are issues - just look at the same environment in the Spa. If that can be kept clean, why can't the changing rooms? Honestly no one cares and now, neither do I. As like many others, we will no longer tolerate the lack of cleanliness. You should be ashamed, but no one in management cares enough to properly address the ongoing issues.”

Helpful Report

(Bridgend Life Centre) - Posted 2 weeks ago

“It would have been 5 stars if the changing room was cleaner.”

Helpful Report

(Tenbury Pool) - Posted 2 weeks ago

“I am unhappy about the total lack of any group exercise classes based on stretch and flexibility, such as pilates or yoga. I am also not happy with the requirement to prebook a gym slot. This was not the case before Halo took over, and use to enable me to pop to the gym spontaneously. It was never overcrowded.”

Helpful Report

(Meon Vale) - Posted 2 weeks ago

Good afternoon Nina, Thank you for taking the time to share your feedback — we truly appreciate it! We’re sorry to hear that you’re disappointed about the lack of yoga or Pilates classes. Please rest assured that adding a stretch class is already on our radar and something we’re actively considering. Regarding the booking system, it helps us better understand gym usage throughout the day, including peak and quiet times. The good news is that you don’t actually need to pre-book — you can still turn up spontaneously, just as you used to. All it takes is a quick tap on two buttons on your phone when you scan your card at reception. We’ll be more than happy to sign you in ourselves if you’re having trouble using the app on your phone. Next time you’re in, feel free to pop by the reception — We'll be more than happy to find the best solution for you. Kind regards, The Halo Team

Posted 2 weeks ago

“Friendly staff and a very supportive atmosphere.”

Helpful Report

(Lady Hawkins Leisure Centre) - Posted 2 weeks ago

“Staff are very friendly but the gym is tired and poorly equipped. At peak times the gym is far too cramped with school kids often 3/4 to a machine and there aren’t enough plates to go around. Bumper plates specifically would be a great addition.”

Helpful Report

(Ross Swimming Pool) - Posted 2 weeks ago

Hello, Thank you for your recent review. We appreciate your feedback, Should you wish to discuss it further please speak with a member of staff about your concerns at your next visit. Kind Regards, Ross Halo Team.

Posted 1 week ago

“Friendly well used pool which always provides a warm welcome.”

Helpful Report

(Pencoed Swimming Pool) - Posted 2 weeks ago

Hi Michael, Thank you for your 4-star review! We’re delighted to hear you enjoy our friendly pool environment. Your feedback is invaluable to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back soon ! Best, The Halo Team

Posted 2 weeks ago

“Nice, comfy, convenient schedule. Please provide internet for public, because there is no mobile signal too. Please clean swimming pool, smells with pee.”

Helpful Report

(Hereford LP) - Posted 2 weeks ago

Hi Oleksandra, Thank you for your 4-star review! We’re glad to hear you found our facility nice, comfy, and that our schedule works for you. We appreciate your feedback about the internet service and the pool cleanliness; we’ll definitely look into these issues to enhance your experience and pass on to the relevant teams. We hope to see you back at Hereford Leisure Pool soon! Kind regards, Hereford Leisure Pool Team

Posted 2 weeks ago

Halo is rated 4.2 based on 8,296 reviews