Halo Reviews

Name: Halo
Address: Lion Yard, Broad Street, Leominster, Lion Yard, Broad Street, Leominster, Herefordshire
Rating: 4.16

4.2 Rating 10,468 Reviews

78 %

of reviewers recommend Halo

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About Halo:

Halo is a registered charity and social enterprise running 25 sport and leisure centres throughout Herefordshire, Bridgend County Borough, Merthyr Tydfil, Shropshire and Swindon on behalf of the local authorities. We often discuss our status as a social enterprise, but many of our customers are unsure of what it actually means and more importantly, how it benefits them. Being a social enterprise means Halo trades for social purposes. We are a registered charity and 'not for profit' organisation, with no shareholders.

The money we make is ploughed back into the facilities.

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Phone:

01432 842075

Email:

info@haloleisure.org.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I generally use the centre for swimming sessions in the mornings. No-one seems to shower before they get in the pool anymore - probably not helped by the fact that the sign near the showers is in Welsh. The changing rooms are generally clean now and they have improved more recently. The cost of the membership is so high, I don't consider the already ageing and grubby facilities value for money. The issue in Bridgend is there is not a lot of choice, so you feel forced to come here.”

Helpful Report

(Bridgend Life Centre) - Posted 1 year ago

Dear Melanie,Thank you so much for taking the time to provide us with your feedback on your experience at Halo. We truly appreciate your honesty and willingness to share your thoughts with us. We would like to apologize for the inconvenience caused by customers not showering before entering the pool. We understand that this can be frustrating, especially if the signage near the showers is in Welsh. We will definitely take this into consideration and work on improving the clarity of our signage for all our customers. Once again, thank you for your feedback, Melanie. Your openness and willingness to help us improve are greatly appreciated. We look forward to hearing from you soon. Halo Team

Posted 1 year ago

“Gym is very good, excellent equipment. Toilets are a let-down. Soap dispensers (on the wall) have been broken since I joined a year ago. They have bottles of liquid soap on the sink, 1 of which was empty when I was there yesterday.”

Helpful Report

(The Bromyard Centre) - Posted 1 year ago

“Fantastic staff, always really helpful and supportive. All the facilities are excellent which the staff work hard to help all members have a great experience”

Helpful Report

(Bridgend Life Centre) - Posted 1 year ago

Hi Justin Thank you for giving us a 5-star rating, we truly appreciate your kind words and are thrilled to hear that you have had a great experience with our staff and facilities. Our team always strives to be helpful, supportive, and dedicated to ensuring that all our members have an excellent time. Halo Team

Posted 1 year ago

“The services and classes offered a good range. The changing rooms are becoming worn as a result of the number of people using them. It can be difficult to find free change cubicles during busy periods. Often cubicles are broken and not usable.”

Helpful Report

(Bridgnorth) - Posted 1 year ago

“As a GP referral I have had so much help! I can't fault anything. Thanks”

Helpful Report

(Bridgend Life) - Posted 1 year ago

Hi Susan Thank you so much for your 5-star rating, we really appreciate your feedback and are thrilled to hear that you have found the GP referral process to be incredibly helpful. Halo Team

Posted 1 year ago

“The best thing about the centre at Ynysawdre is the friendly and helpful staff who work there. One feels nothing is too much trouble for them.”

Helpful Report

(Ynysawdre Swimming Pool) - Posted 1 year ago

Thank you so much for taking the time to rate us with four stars! We greatly appreciate your feedback and we're thrilled to hear that you had a positive experience with us. "The best thing about the centre at Ynysawdre is the friendly and helpful staff who work there. One feels nothing is too much trouble for them." We couldn't agree more with this statement. Our dedicated team strives to make every visit enjoyable and convenient for our customers, and it's wonderful to hear that their efforts are recognised.

Posted 1 year ago

“Enjoy my swimming especially active fir life session. Staff are always friendly, only negative is the parking cameras already had a dispute with them but still cost me £20”

Helpful Report

(Bridgnorth) - Posted 1 year ago

“Having only returned to the Halo pool at Pyle after many years of absence, the facility is well presented. That said, the water temperature is in the chilly side when entering the water to the point I purposely didn't attend for Jan and much of February. The air temperature in the changing room is also too cold in the winter months.”

Helpful Report

(Pyle) - Posted 1 year ago

Thank you for your feedback, we will take your comments onboard. Many Thanks

Posted 1 year ago

“The music is too loud when asked to turn down, they said it’s not possible as they don’t have control - i think this is unacceptable response, I’ve been asking abt this for few times and same answer is given, please be aware that some people are very sensitive to sounds. I suggest for management to solve this issue quickly, i think most people use their own musics anyway at the gym so I don’t think this is appropriate.”

Helpful Report

(Holmleigh) - Posted 1 year ago

“Great staff , all areas clean , welcoming !”

Helpful Report

(Ynysawdre Swimming Pool) - Posted 1 year ago

Thank you so much for giving Halo a glowing 5-star rating! We are thrilled to hear that you had such a great experience with us. Our dedicated staff work hard to create a welcoming and clean environment for our guests, and we're delighted that you noticed. We truly appreciate your support and hope to have the pleasure of serving you again soon!

Posted 1 year ago

“Great facility with great staff, there is a personal approach that you don’t get with the big chains like DL. Keep it going!!!!”

Helpful Report

(Brockworth Sports Centre) - Posted 1 year ago

“A comfortable and warm environment, with friendly staff.”

Helpful Report

(Brockworth Sports Centre) - Posted 1 year ago

“Great for the community and great equipment for where it is, but it’d be so much more useful if you extended weekend opening even if just by 2 hours!”

Helpful Report

(Bromyard) - Posted 1 year ago

Hello Thank you for taking the time to leave us a review. We have extended our opening times from 12pm till 1pm, which we hope has enabled you to get your weekend workout in! Your comments will be passed onto the team and we look forward to seeing you again. Many thanks The Bromyard Team

Posted 1 year ago

“Staff always friendly and helpful, facilities are clean and well maintained. There is always space in the car park. Only criticism is the Halo website clunky to use for booking”

Helpful Report

(Hereford LC) - Posted 1 year ago

“Excellent reception staff with a warm welcome and speedy service!!!!!!!!”

Helpful Report

(Highworth) - Posted 1 year ago

Thank you for taking the time to give us a brilliant 5* review and great feedback. Many thanks Corina

Posted 1 year ago

“It’s a pleasant gym, but popular classes are hard to book. No wifi and the signal is not very good. Great parking”

Helpful Report

(Bridgend Life) - Posted 1 year ago

Hi Thank you so much for taking the time to provide feedback. We will take your comments on board and make changes where needed Halo Team

Posted 1 year ago

“The gym isn't very clean & the leg press has been out of order for months. There's a sign saying speak to a member of staff for alternatives but never any staff there.”

Helpful Report

(Leominster Leisure Centre) - Posted 1 year ago

“I was at Pyle pool the day it opened 40 + years ago and I haven't been for a good while but it's still a great asset and I really enjoyed my swim. Thanks”

Helpful Report

(Pyle) - Posted 1 year ago

Thank you for your positive comments, it's great to hear you enjoy using our centre. Many Thanks

Posted 1 year ago

“Love my three morning swim every week.Staff are friendly and helpful”

Helpful Report

(Ross Swimming Pool) - Posted 1 year ago

Hi Christine, Thank you for your recent 5 star review, We appreciate your positive feedback. Kind regards, Ross Halo Team

Posted 1 year ago

“The staff are great all very helpful and friendly. It is always clean.. The classes are really good, a great mixture each day. The instructors are very motivational and enthusiastic.”

Helpful Report

(Ledbury) - Posted 1 year ago

Halo is rated 4.2 based on 10,468 reviews