Halo Reviews

Name: Halo
Address: Lion Yard, Broad Street, Leominster, Lion Yard, Broad Street, Leominster, Herefordshire
Rating: 4.16

4.2 Rating 10,343 Reviews

78 %

of reviewers recommend Halo

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About Halo:

Halo is a registered charity and social enterprise running 25 sport and leisure centres throughout Herefordshire, Bridgend County Borough, Merthyr Tydfil, Shropshire and Swindon on behalf of the local authorities. We often discuss our status as a social enterprise, but many of our customers are unsure of what it actually means and more importantly, how it benefits them. Being a social enterprise means Halo trades for social purposes. We are a registered charity and 'not for profit' organisation, with no shareholders.

The money we make is ploughed back into the facilities.

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Phone:

01432 842075

Email:

info@haloleisure.org.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great centre at ogmore valley Staff are very friendly and very helpful”

Helpful Report

(Ogmore Valley) - Posted 1 year ago

Thanks Dave for the great review. Thanks scott

Posted 1 year ago

“Lovely pool, rubbish parking”

Helpful Report

(Maesteg SP) - Posted 1 year ago

Dear Juliet, Thank you so much for your fantastic 5-star rating of Halo! We genuinely appreciate your kind words and are thrilled to hear that you had such a positive experience with us. We also wanted to mention that we completely understand your sentiments regarding the parking situation. It's unfortunate that our parking facilities may not meet your expectations. However, we do have a lovely pool that we hope you enjoyed during your stay. Our goal is to continuously improve, and we will take your feedback into account as we strive to enhance our guests' overall experience. Once again, thank you for choosing Halo and for sharing your great review with us. We truly value your support and look forward to welcoming you back in the future! Warm regards, The Halo Team

Posted 1 year ago

“The team at Ynysawdre Leisure Centre are outstanding, consistently polite, professional and friendly. They are an asset to your organisation. My rating is a 3 due to the poor state of the shower and pool facilities at Ynysawdre. The showers are moldy and the tiled pool floor is dirty. The shower and pool area needs more investment. Regards, Wendy Derrick.”

Helpful Report

(Ynysawdre Swimming Pool) - Posted 1 year ago

Thank you so much for your review! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. At Halo, our top priority is customer satisfaction, so we are delighted that we were able to make you happy. We strive to provide excellent service and ensure that our products meet your expectations. We are aware of the challenges in the shower areas, and are working with our maintenance team to address this. If you ever have any questions or need assistance, please don't hesitate to reach out to us. We are here to help and would be more than happy to assist you in any way we can. Once again, thank you for choosing Halo and for taking the time to share your feedback with us. We look forward to serving you again in the future!

Posted 1 year ago

“Quite happy with what we get. I'd really like to see more shorter classes ie 30 mins and more early morning (7 or 8am) classes, a yoga would be good. Only negative for me is the Friday yin yoga are no where near as good as they used to be, the new teacher just isn't relaxing”

Helpful Report

(Bridgend Life Centre) - Posted 1 year ago

Thank you so much for your 4-star rating of Halo! We greatly appreciate your feedback and are thrilled to hear that you are quite happy with what we offer. Your suggestion for more shorter classes, specifically 30 minutes, and early morning classes (7 or 8am) is noted and we will definitely consider adding them to our schedule. We apologise for the negative experience you had with our Friday Yin Yoga class. We will certainly take your feedback into consideration and work towards ensuring the class meets your expectations in the future. Thank you once again for your valuable input and for being a part of the Halo community! Halo Team

Posted 1 year ago

“Very friendly and helpful”

Helpful Report

(Leominster Leisure Centre) - Posted 1 year ago

“I have only ever used the swimming pool at Ynysawdre but have always enjoyed the time there, the staff are always friendly and helpful with any queries and the place is always clean and tidy 10/10”

Helpful Report

(Ynysawdre) - Posted 1 year ago

Thank you so much for giving us a 5-star rating. We are thrilled to hear that you have had such a positive experience at our swimming pool at Ynysawdre. We greatly appreciate your kind words about our friendly and helpful staff, as well as the cleanliness and tidiness of the place. Providing a clean and enjoyable environment for our valued customers is our top priority, and we are glad to know that we have met your expectations. Your feedback means a lot to us, and we hope to continue exceeding your expectations in the future. Thanks again for taking the time to share your experience. We look forward to welcoming you back and serving you again soon!

Posted 1 year ago

“A good centre, made excellent by the people who work there. A friendly and helpful team and great class instructors.”

Helpful Report

(Ross Swimming Pool) - Posted 1 year ago

Hi Adrian Thank you for your recent 5 star review. We are pleased you enjoy using the facility and that our staff are making your experience enjoyable. Thank you again Kind Regards Ross Halo Team.

Posted 1 year ago

“Staff friendly. Always clean”

Helpful Report

(Ledbury Swimming Pool) - Posted 1 year ago

Dear Shane,Thank you so much for your fantastic 5-star rating of Halo! We are thrilled to hear that you loved your experience with us. Our team works hard to make sure our establishment is not only clean and well-maintained but also creates a friendly and welcoming atmosphere for all our customers. Again, thank you for your kind words and for choosing Halo. We hope to have the pleasure of serving you again soon! Best regards, The Halo Team

Posted 1 year ago

“Great range of facilities”

Helpful Report

(Bridgend Life Centre) - Posted 1 year ago

Hi Martin Thank you so much for your fantastic 5-star rating of Halo! We truly appreciate your support and are thrilled to know that you had such a great experience with us. Your feedback is invaluable to us. We strive to offer a variety of exceptional facilities to cater to all our visitors' needs. We believe that having a great range of facilities is crucial in providing a well-rounded and enjoyable experience for our customers. Your mention of this aspect is greatly appreciated. Halo Team

Posted 1 year ago

“It's a pool with gyms. Staff friendly if you speak to them first.”

Helpful Report

(Ross) - Posted 1 year ago

Hi Thank you for taking the time to give a review. We appreciate all feedback and will update the team . Kind regards Ross Halo Team.

Posted 1 year ago

“I love the aqua classes but the changing areas and toilets in the pool area never feel clean. Not enough attention to detail given and no signs of a deep clean in the year I've been goimg”

Helpful Report

(Bridgend Life Centre) - Posted 1 year ago

Thank you so much for your 4-star rating and for taking the time to share your thoughts. We genuinely appreciate your feedback on our facility, and we're thrilled to hear that you love our aqua classes! However, we apologise for any inconvenience caused by the cleanliness of the changing areas and toilets in the pool area. We understand the importance of attention to detail, and we're sorry that we haven't met your expectations in this aspect during the year you've been coming to our facility. We take your comments seriously and will strive to improve the cleanliness and maintenance of these areas going forward. Halo Team

Posted 1 year ago

“Facilities are good - the swimming pool teacher Pete is excellent. However i have experienced a lot of administration issues with my requests not being completed and so have had to leave.”

Helpful Report

(Ross) - Posted 1 year ago

Hi David, Thank you for your recent review. Should you wish to discuss it further, please speak with a member of staff about your concerns at your next visit. We appreciate your feedback Kind Regards Ross Halo Team

Posted 1 year ago

“Very good gym. Staff very friendly. Would recommend to friends and family.”

Helpful Report

(Ogmore Valley) - Posted 1 year ago

Thanks for the great reviewand rating. Thanks scott

Posted 1 year ago

“Very friendly staff, always happy to help. A lovely atmosphere,totally recommend. I regularly attend the circuits session Liam is always encouraging and inclusive, he changes up our routines to make it interesting.”

Helpful Report

(Brockworth Sports Centre) - Posted 1 year ago

“Helpful staff! Large area to work out! All equipment kept clean!”

Helpful Report

(Hereford LC) - Posted 1 year ago

“Lovely centre, classes are grear”

Helpful Report

(Ledbury) - Posted 1 year ago

Thank you so much for your incredible 5-star rating, we truly appreciate it! We are thrilled to hear that you found our centre to be lovely and enjoyed the classes. Your kind words mean a lot to us and we are proud to provide a great experience for our valued visitors like yourself. We hope to see you again soon at Halo!

Posted 1 year ago

“Excellent facilities, instructors and reception staff plus a huge choice of activities with something to suit most abilities.”

Helpful Report

(Bridgend Life Centre) - Posted 1 year ago

“Great facilities, booking system and the staff are super friendly. It would be nice if the wifi worked and sometimes the music system in classes doesn’t work properly”

Helpful Report

(Bridgend Life Centre) - Posted 1 year ago

“I love the fact that Bridgend has a hydropool. It is cold, they covered cracked tiles with a sharp, scratchy covering which isn't fit for purpose. There is only one disabled changing room, i have been unable to use it on numerous occasions. I have one route around the changing room due to the fact that my wheelchair gets stuck in the water channels in the floor so one of the two larger changing cubical I cannot get to! The staff are brilliant, helpful, and friendly they definintely add a positive aspect to every visit! Thank you.”

Helpful Report

(Bridgend Life Centre) - Posted 1 year ago

Hi Helen Thank you so much for your feedback, we truly appreciate it. We apologise for the issues you have encountered using the changing rooms and the hydro pool and we will take this on board to make changes where we can. Halo Team

Posted 1 year ago

“Good level of equipment, friendly staff, no waiting to use different pieces of apparatus, easy to park, all in all well worth the membership fee - very happy.”

Helpful Report

(Lady Hawkins Leisure Centre) - Posted 1 year ago

Halo is rated 4.2 based on 10,343 reviews