Halo Reviews

Name: Halo
Address: Lion Yard, Broad Street, Leominster, Lion Yard, Broad Street, Leominster, Herefordshire
Rating: 4.17

4.2 Rating 10,258 Reviews

78 %

of reviewers recommend Halo

Company Reviews

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About Halo:

Halo is a registered charity and social enterprise running 25 sport and leisure centres throughout Herefordshire, Bridgend County Borough, Merthyr Tydfil, Shropshire and Swindon on behalf of the local authorities. We often discuss our status as a social enterprise, but many of our customers are unsure of what it actually means and more importantly, how it benefits them. Being a social enterprise means Halo trades for social purposes. We are a registered charity and 'not for profit' organisation, with no shareholders.

The money we make is ploughed back into the facilities.

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Phone:

01432 842075

Email:

info@haloleisure.org.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is clean, staff are friendly”

Helpful Report

(Holmleigh) - Posted 6 months ago

“Good gym and good straightforward pool for fitness purposes. Car parking adds about 20% or more to the cost of regular use as a member which is a shame really.”

Helpful Report

(Ross) - Posted 6 months ago

Hi, Thank you for your recent review. We appreciate your positive feedback regarding our facilities. In terms of the car park, there are a couple of free car parks a short walk away from the centre that are available to use. Next time your in the centre feel free to speak to a member of the team and we will be more than happy to point you in their direction. We hope you continue to enjoy our centre. Kind Regards, Ross Halo Team

Posted 6 months ago

“I love my halo it's always clean and great atmosphere never feel judged, all the staff are friendly welcoming and very helpful. There is lots to choose from the gym,swimming and a variety of great classes for everyone at any level of fitness”

Helpful Report

(Highworth Recreation Centre) - Posted 6 months ago

Hi Sarah, Thank you so much for your wonderful review! We're thrilled to hear that you enjoy the great atmosphere and find our staff friendly and helpful. It's great to know that our range of facilities and classes caters to everyone, regardless of fitness level. We appreciate your kind words and look forward to seeing you at Halo again soon! Warm regards, Corina & the Highworth Team

Posted 6 months ago

“Booking system is excellent. Staff are friendly and helpful on reception desk. Instructors run classes well. Only complaint is classes are not always covered and cancelled when staff absence.”

Helpful Report

(Pontypool Active Living Centre) - Posted 6 months ago

“Staff are excellent in what they do but the centre is very dated and needs badly updating Especially pool area changing cubicles and showers it spoils what is an excellent service 🙄 😀”

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(Ynysawdre) - Posted 6 months ago

Thank you for your positive feedback about our staff! We're thrilled to hear that you find them excellent in their roles. We truly appreciate your comments about the facility's appearance, and we understand the importance of having a modern and comfortable environment. Please know that your feedback will be taken into consideration as we continually work on improving our services. Looking forward to seeing you again soon!

Posted 6 months ago

“Staff are very helpful and friendly.”

Helpful Report

(Ross Swimming Pool) - Posted 6 months ago

Hi Janet, Thank you for your recent review. We're delighted to hear your positive feedback. Providing excellent service is very important to us and your feedback means a lot. We hope you continue to enjoy our facilities. Kind Regards, Ross Halo Team

Posted 6 months ago

“All staff were very helpful and supportive”

Helpful Report

(Merthyr Tydfil) - Posted 6 months ago

“Halo Ross-on-Wye is a very happy place. The staff, both reception and instructors are great, extremely helpful and knowledgeable. The group exercise classes are varied and carefully planned taking into account the latest scientific research in performance and exercise techniques. They are certainly not boring and I definitely feel the benefits in both my fitness and energy levels.”

Helpful Report

(Ross Swimming Pool) - Posted 6 months ago

Hi Debbie, Thank you for your recent review and your positive feedback. We hope you continue to enjoy and benefit from using our facilities and the exercise classes. Kind Regards, Ross Halo Team

Posted 6 months ago

“I attend the stadium 4 times a week and because it's BRILLIANT and SUPERB down there i have never had any problems”

Helpful Report

(Cwmbran Stadium) - Posted 6 months ago

“cant get in the pool , gym equpment really good apart from when it breaks and you never repair it”

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(Aberfan) - Posted 6 months ago

“Darren and Rachel have been marvellous support to me I am happy with my progress 😀 Thank you Halo onwards and upwards”

Helpful Report

Posted 6 months ago

“Convenient and great variety of activities”

Helpful Report

(Leominster) - Posted 6 months ago

“No improvement since take over.Classes cancelled at last minute.Classes not covered when known in advance that instructor is not available. No new classes introduced. Air con in dance studio in Pontypool not efficient. Ladies toilets could do with refurbishment. Popular classes being timetabled at same time e.g. Yoga and Zumba 10.15 on Tues at Pontypool. Cafe too expensive and not good. No longer use it.”

Helpful Report

(Pontypool Active Living Centre) - Posted 6 months ago

“The classes that I attended were first class with good instructors”

Helpful Report

(Bromyard) - Posted 6 months ago

Hi Jill, Thank you for taking the time to leave your review! We're glad to hear that you enjoyed our classes. Your positive feedback means a lot to us. We can’t wait to see you in the next class! Best regards, The Bromyard Centre

Posted 6 months ago

“Most of the staff are extremely friendly one or two on reception need a smile. Was annoyed when I turned up twice to an aqua class that they forgot to cancel. Car park needs improvement. Staff should have a pass that allows them to park out back as spaces are a premium.”

Helpful Report

(Bridgend Life) - Posted 6 months ago

Hi Sally, Thank you for your feedback! We're thrilled to hear that most of our staff made a positive impression on you, and we apologise for the few who didn’t meet those standards. We're also sorry for the inconvenience you faced with the aqua class cancellations—we're looking into improving our communication on that front. As for the parking, we understand that it can be a challenge, and your suggestion about staff parking is a great one. We appreciate you taking the time to share your thoughts with us! Team Halo

Posted 6 months ago

“At the Brockworth site equipment remains broken for months, when enquiring about repairs staff always shrug and blame head office or the area manager as being useless. Nobody seems to care at all!”

Helpful Report

Posted 6 months ago

“I only use the swimming pool on a Wednesday Ladies only session. I started in May 2021 & have been going nearly every week. For the last 4 years the session has changed from 50mins down to 45mins but unfortunately we don’t actually get into the pool until nearly 6.20pm as there are lessons on before & we are ‘kicked’ out dead on 7pm as the canoeing club in so we don’t get any extra time at the end of our session to make up the time lost before our session.”

Helpful Report

(Pencoed Swimming Pool) - Posted 6 months ago

Thank you for sharing your thoughts on the Wednesday Ladies only session! We appreciate your loyalty since May 2021 and are glad to know you're enjoying the time in the pool. We understand your concerns about the timing with lessons and the reduction in session length. Your feedback is valuable to us, and we will certainly look into ways to enhance your experience and increase the time back to the original for this session. We hope to see you next Wednesday! Warm regards, Team Halo

Posted 6 months ago

“Excellent staff, very knowledgeable, helpful and friendly. Made to feel welcome. Changing rooms need attention.”

Helpful Report

(Merthyr Tydfil) - Posted 6 months ago

“Staff are very friendly and polite. Gym has good equipment. Could do with lockers.”

Helpful Report

(Ogmore Valley Life Centre) - Posted 6 months ago

Hi there, Thank you so much for your kind words about our friendly and polite staff! We're glad to hear you’re enjoying the gym's equipment. We appreciate your feedback regarding the lockers and will certainly look into that. Your input helps us create a better experience for everyone! Team Halo

Posted 6 months ago

“Often machines are broken and out of use for some time, the drinking water has been off but now working again, I was told a year ago when I joined that the changing rooms were being refurbished still have not been done and there are no lockers . I am looking at other gyms and would have left by now but the distance to other gyms is a problem.”

Helpful Report

(Ogmore Valley Life Centre) - Posted 6 months ago

Halo is rated 4.2 based on 10,258 reviews