Halo Reviews

Name: Halo
Address: Lion Yard, Broad Street, Leominster, Lion Yard, Broad Street, Leominster, Herefordshire
Rating: 4.17

4.2 Rating 10,286 Reviews

78 %

of reviewers recommend Halo

Company Reviews

Metrics

Info

About Halo:

Halo is a registered charity and social enterprise running 25 sport and leisure centres throughout Herefordshire, Bridgend County Borough, Merthyr Tydfil, Shropshire and Swindon on behalf of the local authorities. We often discuss our status as a social enterprise, but many of our customers are unsure of what it actually means and more importantly, how it benefits them. Being a social enterprise means Halo trades for social purposes. We are a registered charity and 'not for profit' organisation, with no shareholders.

The money we make is ploughed back into the facilities.

Visit Website

Phone:

01432 842075

Email:

info@haloleisure.org.uk

Write Your review

Tell us how Halo made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall I'm pleased with my local Halo Leisure centre in Leominster It meets my requirements with what I am hoping to achieve for my fitness & health I still have some niggles & disappointments from when I joined a year ago and these have not improved Most staff are friendly and approachable but there are a few individuals who are not like this coming across as disinterested in their customers Cleanliness could be improved particularly in the swimming pool area which I use every week”

Helpful Report

(Leominster Leisure Centre) - Posted 9 months ago

“Disappointed to find that there is no longer a customer available Wi-Fi connection at Tenbury. There was previously under Freedom. I will miss this as I am pay as you go on my phone and listen to podcasts during exercise.”

Helpful Report

Posted 9 months ago

“Very helpful staff and polite”

Helpful Report

(Pyle) - Posted 9 months ago

Thank you for your positive comments on our staff. Your feedback will be shared with the team. Many Thanks

Posted 9 months ago

“Would be 5 but frustrating when small group training is on and you can’t access the weights etc in the area until they are done. Should raise the age of kids that join as 99% of them hog the equipment in group and just chat. Annoying for customer that want to train.”

Helpful Report

(Hereford Leisure Centre) - Posted 9 months ago

“Staff are fantastic only thing that could be improved is the building itself as it’s dated, the roof sometimes leaks and the heating doesn’t always work in the main hall, plus there is no air conditioning for classes.”

Helpful Report

(Bromyard) - Posted 9 months ago

Hi Vicky, Thank you for your review. We truly appreciate your compliment towards the staff. Regarding the building's condition we are always looking for ways to improve the overall experience for our members. We look forward to welcoming you back soon! Many thanks, The Bromyard Centre

Posted 8 months ago

“Friendly staff and great training staff too. Toning suite is always available which after my stroke is perfect for my health currently.”

Helpful Report

(Hereford Leisure Centre) - Posted 9 months ago

“I’m enjoying the pram fit and baby yoga but the price of the membership keeps increasing so not sure if I will continue with it much longer when there are gyms that are cheaper with a larger variety of equipment and classes”

Helpful Report

(Bridgend Life Centre) - Posted 9 months ago

Hi Laura, Thank you for taking the time to share your thoughts with us. We’re delighted to hear that you’re enjoying the pram fit and baby yoga classes! We understand your concerns regarding the membership price increases. We strive to offer value for our members while making continual improvements to our services and facilities. We’re actively reviewing our pricing structure to ensure that we provide an array of options that cater to our members’ needs. Your feedback is invaluable to us as we work towards creating a better experience for all our members. We hope to see you continue your journey with us, but we completely understand if you choose to explore other options. Thank you again for your input, and we hope to see you soon! Halo Team

Posted 9 months ago

“The Highworth Rec has really great staff who are always helpful. The downside us always having to make card payments for pay and play activities, and the 'you owe us money' emails sent out when the computer system is down. We are unable to pay cash on these occasions. Life was a lot easier when we could pay cash!”

Helpful Report

(Highworth) - Posted 9 months ago

Thank you for taking the time to give us a great 5* review. We try and make sure all activities are marked as attended to avoid emails being sent out. Please speak to a member of the team if you have any further issues Many thanks Corina

Posted 9 months ago

“Very friendly and helpful staff who are all very approachable. Good facilities that are used by young and old.”

Helpful Report

(Ynysawdre) - Posted 9 months ago

Thank you for your fantastic review! We're thrilled to hear that you find our staff friendly and approachable. It’s wonderful to know our facilities cater to both the young and the young at heart. Your kind words motivate us to keep providing the best experience possible. Looking forward to welcoming you back soon! Halo Team

Posted 9 months ago

“The centre is always clean and the staff are very welcoming and helpful. The aquarobics classes I attend are very enjoyable and well run. Our instructor ‘Cas’ is excellent and her class is great.”

Helpful Report

(Ross) - Posted 9 months ago

Hello Marcia, Thank you for your positive feedback and 5 star review, we shall pass this onto cassie. Kind Regards, Ross Halo Team.

Posted 9 months ago

“I have been using Tenbury pool for over 20 years and now feel I have been adversely affected by the changes from Halo. Firstly, despite being given a new membership card, I am unable to access my account. The bar code on the card is not recognised and although a request to reset my password returns a success message, the link does not arrive. With Freedom, I had a swim and aqua membership. This appears to be no longer available. I neither need gym membership or would ever use the gym. I also note there is no concession for the aqua classes. These issues are affecting my previous positive relationship with the pool and I will be seriously considering not renewing my membership.”

Helpful Report

Posted 9 months ago

“Very well kept, clean, organised, the staff workers are polite and helpful.”

Helpful Report

(Maesteg Sports Centre) - Posted 9 months ago

Hi Philip, Thank you for your kind review! We're thrilled to hear that you found our facility well-kept, clean, and organized. It's wonderful to know that our staff has made a positive impression with their politeness and helpfulness. Your feedback motivates us to continue providing a great experience for all our visitors. We look forward to welcoming you back soon! Maesteg Halo Team

Posted 9 months ago

“Bridgend halo is a friendly ,efficient, well organised centre”

Helpful Report

(Bridgend Life) - Posted 9 months ago

Hi John, Thank you for your wonderful review! We're delighted to hear that you find our Bridgend Halo centre friendly, efficient, and well-organised. Your kind words mean a lot to our team, and we’re committed to maintaining the high standards you've come to expect. Halo Team

Posted 9 months ago

“Positive - staff friendly and helpful. Neutral - Halo put in new machines when they took over a few months ago but they aren’t really any better than what was taken out. Negative - just 4 months after taking over they aren’t putting fees up by around 25%. Very poor and misleading.”

Helpful Report

(Meon Vale) - Posted 9 months ago

Good afternoon Russell, Thank you for taking the time to share your feedback—we truly appreciate it. We also value your kind words. We purposely selected those machines to ensure there’s something for everyone. That being said, we will definitely review your feedback and consider potential changes or swaps for the future. Since taking over, Halo has not only revamped the entire gym with brand-new equipment and more machine stations than ever before, but we’ve also been committed to honoring the membership prices with you and St. Modwen for nearly half a year. Unfortunately, after reviewing the pricing structure, we've concluded that we can no longer sustain the leisure center at those rates, as they were significantly below what is required. In order to honor our legacy members, we’ve transferred anyone with a membership below £25.95 to that rate, as it represents our new discounted price. We hope you understand the reasoning behind this change and that we can continue to welcome you as a valued member of our gym. Kind regards, Tha Halo Team

Posted 9 months ago

“You can improve your customer service by checking my records. I am not leaving, I have renewed my membership.”

Helpful Report

(Hereford LC) - Posted 9 months ago

“The Halo staff are great. However I find the company ‘Halo’ rigid and not flexible to changing demands such as meeting the needs of those who use the swimming pool. Often 2 swim lanes are needed for ‘continuous’ swimming to balance out speed and ability but Halo “won’t “ do this. In Ledbury there is for sure the practice space to do so. It is a persistent problem with an inflexible culture and management style.”

Helpful Report

Posted 9 months ago

“Every time I've come in no one is on the reception and it's the same on the way out too”

Helpful Report

(Highworth) - Posted 9 months ago

Thank you for the great 4* review. Sorry to hear you have not been welcome into the centre by the front of house team, they sometimes get called away to help with set up etc Many thanks Corina

Posted 9 months ago

“The centre is good and the Staff are very friendly and helpful. One gripe that I do have is with the steam room which was once reliable and always open now it seems to be permanently closed as it would appear that when it now breaks down (as it has been for around the last six months) no one seems to be bothered about fixing it. Which is grossly unfair to your customers (I’m one) who now can’t use it as it seems permanently out of use.”

Helpful Report

(Ross Swimming Pool) - Posted 9 months ago

Hi Neil, Thank you for your recent feedback, it is great to hear your positive comments about our staff. We do apologise that the steam room has been out of action for a while. There have been multiple breakdowns and multiple repairs in that time frame. We are currently in the process of purchasing a new unit, which should ultimately resolve the technical issues we have been having, giving us a reliable steam room moving forward. Thanks again

Posted 9 months ago

“I am not the only one to be disappointed at how badly Halo manage cover for staff on hols/sickness. I'm aware that Alison (Pencoed Halo) has been on holidays for the last month. There has been no cover for her Thursday morning Aqua Arobics for the last 4 weeks, and there is rarely cover if she's had a day sick throughout the year. I was contacted just once to say that the class was cancelled and the other 3 I have turned up, along with others, to find it cancelled without notice. The exact same thing happened last year when she took a month off for holidays. I find it difficult to believe/understand how an organisation of this size can agree to letting staff have holidays without considering/organising sufficient cover. I myself pay monthly and expect, within reason, for classes to available as advertised. On the plus side, staff are friendly and capable and now the changing rooms have been refitted, it's a nice clean place to exercise and shower.”

Helpful Report

(Pencoed Swimming Pool) - Posted 9 months ago

Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience you've faced with the Aqua Aerobics classes being cancelled. We understand how frustrating it can be when classes are unavailable, especially after making the effort to attend. We try to contact every member in advance when we are not able to cover the session. Again we apologise if we missed to contact you on the recent cancelation. Your concerns regarding staffing and holiday cover are valid, we are looking at a number of alternative instructors to support this element of the service moving forward. On a positive note, we're glad to hear that you've enjoyed the friendly service from our staff, and that you appreciate the recent improvements to the changing rooms. Your feedback helps us strive for better, and we hope to provide you with a more consistent experience in the future. Thank you for your understanding, and we hope to see you back soon! Best, Halo Team

Posted 9 months ago

“I enjoy using the gym, swimming pool and steam room. The facilities are always clean and well maintained and the staff are always very friendly.”

Helpful Report

(Ledbury Swimming Pool) - Posted 9 months ago

Hi Nyssa, Thank you so much for your fantastic review! We're thrilled to hear that you enjoy using our gym, swimming pool, and steam room. Maintaining clean and well-kept facilities is a top priority for us, and it's wonderful to know you appreciate our friendly staff. We look forward to welcoming you back for your next visit! Best, Halo Team

Posted 9 months ago

Halo is rated 4.2 based on 10,286 reviews