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GRATE FIREPLACE ACCESSORIES Reviews

4.5 Rating 2,065 Reviews

88 %

of reviewers recommend GRATE FIREPLACE ACCESSORIES

Company Reviews

About GRATE FIREPLACE ACCESSORIES:

Grate Fireplace Accessories is your one stop shop for finding affordable, top quality and stylish fireside accessories for your fire.

We have a huge range of durable products to choose from available in many different designs, styles, sizes and finishes suiting both the modern and traditional fireplace. With such an extensive range of fireplace accessories in stock you can be sure to find what you're looking for.

Visit Website

Phone:

0161 408 1431

Email:

sales@gratefireplaceaccessories.co.uk

Location:

UNIT 30 GOYT MILL
STOCKPORT
SK6 7HX

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GRATE FIREPLACE ACCESSORIES 5 star review on 2nd February 2024

GRATE FIREPLACE ACCESSORIES 5 star review on 26th December 2023

GRATE FIREPLACE ACCESSORIES 5 star review on 21st December 2023

Edwin David Dickinson

GRATE FIREPLACE ACCESSORIES 5 star review on 9th December 2023

Caroline Forster

GRATE FIREPLACE ACCESSORIES 5 star review on 28th November 2023

Anthony Simpson

GRATE FIREPLACE ACCESSORIES 5 star review on 5th November 2023

GRATE FIREPLACE ACCESSORIES 5 star review on 25th September 2023

52

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Im really sorry but its a bit insulting asking for a review when iam still waiting for my order to arrive.. I have paid for an order that I still do not have, how can I rate anything other than 1 star.”

Posted 1 year ago

“I ordered a replacement glass for a wood burner, it wasn’t in stock but would be delivered in 3-4 days (Thursday) no confirmation received, rang on Thursday to be told it had not been received by your company but would be latest the next day. Rang again on Monday to be told still not received and they would chase and get back to me., had to ring again to be told probably believers by next day. I cancelled the order. Ordered from another company and received the following day. Luckily the weather was mind but customers not happy with the delays. I would have thought you would have chase your supplier when it didn’t turn up on the scheduled day and not rely on your customers to chase you.”

Posted 1 year ago

“If you cannot send something to Greece you could send an email. Do not just send a refund. It would have been nice to have been notified.”

Posted 1 year ago

“My product still hasn't arrived yet”

Posted 1 year ago

“Ordered glass 16 days ago... Still waiting for it to be delivered.”

Posted 1 year ago

“Let me down not very good service.”

Posted 1 year ago

“I can only reflect negatively: my order was placed 17 days ago. Despite numerous phone calls, the stove glass replacement has still not been delivered to the warehouse let alone expedited to my address. My faith was placed in the company as I was assured that a speedy delivery could be achieved - nothing lies further from the truth and we’re still waiting…”

Posted 1 year ago

“I ordered a brick for my Baxifire as on line it said I would get it by return, then said it would take a week. I waited over 2 weeks and still no sign and when I phoned was informed that it still had not been dispatched. What poor service, I cancelled the order ( still no money back yet) and went elsewhere, it is £10 cheaper and in stock a has been dispatched allready. Suggest people don’t shop here.”

Posted 1 year ago

“No comms regarding order despite me emailing and asking for an update. Took over a week to arrive and hardly any notice then. I won’t use this outfit again. Don’t bother replying saying how sorry you are. You couldn’t be bothered to reply to my email so don’t defend yourself when someone writes an accurate review of you!”

Posted 1 year ago

Hi Mr Selio Thank you for your review. We are sorry to hear that you feel disappointed with the service you received from us. Having checked our emails , i can see that we did reply to your email on the 10th October which was the next working day from receiving your email dated Saturday 8th as we are closed at weekends. (maybe this went into your spam/junk file?) As you were aware when you placed the order , this item was currently out of stock and this was dispatched to you as soon as the new stock arrived. Kind regards

Posted 1 year ago

“I haven’t received my glass yet from 29/9 and I’m being asked for a review!! Crazy.”

Posted 1 year ago

Hi Mr Hart Thank you for your review and we are sorry to hear that Royal Mail have not yet delivered your order which was dispatched on Wednesday 12th October to you. Due to the strike on Thursday this may have caused a slight delay with them however we would expect you to receive this within the next couple of days. However , should you still not have taken delivery by Friday 21st please let us know and we will either issue you a full refund or we can organise a replacement to be sent to you. Kind Regards

Posted 1 year ago

“Absolutely useless fireplace cleaner. Used exactly as instructions on a limestone fireplace it was recommended for. Totally useless. Company did not reply to complaint, and when chased refused return. Avoid, Avoid.”

Posted 1 year ago

“I am very disappointed as I spend over 40 euro on my order which was a heat resistent paint spray. I placed the order on 23rd September and I still haven't received it or had any correspondence from the website. I emailed this morning so waiting for a reply”

Posted 1 year ago

“Have not received our order yet, so how can I give a review ?? Or answer the rest of the questions”

Posted 1 year ago

Hello Brenda, Thank you for your review however i can see that your order is for a made to measure fire trim which are on an approximate 5 week lead time as per the website. Unfortunately the review e-mails are automated which under normal circumstances is fine but on made to measure orders this sometimes happens. If you can give an actual review once the order has arrived we would appreciate it. Regards Grate Fireplace Accessories

Posted 1 year ago

“They sold me something they didn't have, which should be illegal. I waited over a week for it to arrive damaged. Half the adhesive in the packing. Enough left for me to finish one job bot only just. Make your own decision, but I won't use again”

Posted 1 year ago

HI Mr Gray Thank you for your review and please accept our sincere apologies that your order arrived damaged and for the disappointment and inconvenience this may have caused. Please can you advise if you would like us to arrange a replacement to be sent to you or would you like us to issue a refund? In regards to the item not being in stock , there was an advisory note on the webpage against the product that this would be shipped within 1 week due to it not being in stock. As soon as the new stock arrived , we dispatched your order immediately to you for next day delivery. Kind regards Grate Fireplace Accessories

Posted 1 year ago

“The glass cracked 30 minutes after the fire was lit. Waste of £40.”

Posted 1 year ago

Hello Mr Griffiths, Thank you for your review, we are sorry you have had this issue. The glass usually on cracks if it has been fitted too tightly. Regards Grate Fireplace Accessories

Posted 1 year ago

“I didn’t receive my item”

Posted 1 year ago

“Waist of time telling you ,we have items in stock when they new they did not, and take your money is bad practice,0 stars .”

Posted 1 year ago

“Not received the product yet!!!”

Posted 1 year ago

“I have never received my order. I have called and got put on a waiting list. I have emailed and had no reply. Just send my second email.”

Posted 1 year ago

Hello James, Thank you for your review, i have checked back and can see a response to your e-mail was sent to you on 20th at 16:12 to advise that there had been a delay on the Primium Fire Cement. I have chased this up again today and it should be with us tomorrow or Monday. As soon as your order is complete it will be dispatched for next working day delivery. We are sorry for the delay.

Posted 1 year ago

“Haven't received my product as yet”

Posted 1 year ago

Hello Mark, Thank you for your review, unfortunately the Stovebright Charcoal Paint is on an approximate 3 week lead time as per the website but as soon as the stock arrives we will dispatch your order for next working day delivery. Regards Grate Fireplace Accessories

Posted 1 year ago

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GRATE FIREPLACE ACCESSORIES is rated 4.5 based on 2,065 reviews