Fresh Car - Mobile Car Valeting and SMART Repairs Reviews

Name: Fresh Car - Mobile Car Valeting and SMART Repairs
Address: 29 Stafford Street, Edinburgh, Edinburgh
Rating: 4.68

4.7 Rating 2,238 Reviews

92 %

of reviewers recommend Fresh Car - Mobile Car Valeting and SMART Repairs

Company Reviews

Metrics

Info

4.7

Based on 2,238 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0131 510 7800

Email:

clean@freshcarvaleting.com

Location:

29 Stafford Street,
Edinburgh
Edinburgh
EH3 7BJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ben was so helpful and forthcoming! To make sure he did a thorough job he went the extra mile for me, without adding any extra charges. Will definitely be using Ben again! Super friendly and great service!”

Helpful Report

Posted 10 months ago

Hello Lauren, Thank you for your amazing review! We’re delighted to hear that Ben went the extra mile for you and provided such friendly service. It’s wonderful to know that you’ll be coming back to us; we can’t wait to help you again! Best wishes!

Posted 10 months ago

“Great service from Mark. I was kept up to date throughout the whole process as we had to rearrange due to circumstances outwith our control. I explained the parts of the car I particularly needed done and he was more than happy to pay special attention to them. A couple of my neighbours commented on how well a job he had made too.”

Helpful Report

Posted 10 months ago

Hello Jennifer, Thank you so much for your wonderful review! We’re delighted to hear that Mark kept you updated throughout the process and paid special attention to the parts of your car that were most important to you. It’s fantastic to hear that your neighbors noticed the great work too! We truly appreciate your kind words and look forward to serving you again in the future! Best wishes!

Posted 10 months ago

“Richie gave outstanding service and I felt I received good value for money. The car now looks like new which is something considering the state it was in.”

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Posted 10 months ago

Hello Mark, Thank you for your outstanding review! We’re thrilled to hear that Richie provided you with exceptional service and that you felt you received great value for money. Making your car look like new is what we aim for, and we’re glad we could transform it for you! Looking forward to serving you again in the future! Best wishes!

Posted 10 months ago

“Great service by Mark! The car is always in great condition after a valet, couldn’t recommend enough.”

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Posted 10 months ago

Hello Callum, Thank you for the fantastic review! We're so glad to hear that Mark consistently leaves your car in such great condition after each valet. Your recommendation means the world to us! Looking forward to seeing you again soon! Best wishes!

Posted 10 months ago

“Fantastic work! Could not fault a single part of the work done. We had our car sitting in the driveway, not moving for 2 years and Jordy made my car look straight out of the dealership. He did mould work and cleaned every single inch. I can’t think Jordy enough for this! Amazing work and a lovely, down to earth guy! Thank you again”

Helpful Report

Posted 10 months ago

Hello Savannah, Thank you for the amazing review! We’re thrilled to hear that Jordy exceeded your expectations and made your car look brand new again. It’s great to know that every detail was attended to and that you found him to be such a down-to-earth guy! We truly appreciate your kind words and look forward to seeing you again soon! Best wishes!

Posted 10 months ago

“Big difference , I got signature valet and Mark did a great job on my car , drive like it's my new car again , thanks Mark”

Helpful Report

Posted 10 months ago

Hello Derek, Thank you for the wonderful review! We're delighted to hear that Mark did such a great job on your car and that it feels like new again. Your satisfaction means everything to us, and it’s fantastic to know we could make a big difference. We can’t wait to see you again for your next service! Best wishes!

Posted 10 months ago

“Danny did a fantastic job on my Mercedes. It looks and smells like new. I will definitely be booking again.”

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Posted 10 months ago

Hello Claire, Thank you so much for the wonderful review! We're thrilled to hear that Danny did such a fantastic job on your Mercedes and that it feels and smells like new. Your satisfaction is what we strive for, and it's great to know we hit the mark! We can't wait to have you back for your next booking! Best wishes!

Posted 10 months ago

“Great service”

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Posted 10 months ago

Hello there, Thank you for the fantastic review! We're so glad to hear that you were pleased with our service. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. We look forward to seeing you again for your next car valeting! Best wishes!

Posted 10 months ago

“Kurt at Fresh is so good at what he does Excellent customer service also 2nd time we've had our car done and would highly recommend what an excellent job on the car inside and out.....”

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Posted 10 months ago

Hello Yvonne, Thank you so much for the fantastic review! We’re thrilled to hear that Kurt provided excellent service and did such an outstanding job on your car for the second time. Your high recommendation means a lot to us! We look forward to seeing you again for your next valeting! Best wishes!

Posted 10 months ago

“Mark came to Valet my car today in Alloa first time having it done he made a fantastic job so pleased with it. Mark kept me informed as he hadn’t been well so we rescheduled another date he was very friendly nothing was to much trouble. Would highly recommend Thanks Mark”

Helpful Report

Posted 10 months ago

Hello Claire, Thank you so much for your generous review! We're delighted to hear that Mark did such a fantastic job with your car and that you found him friendly and accommodating. It's always our aim to keep our customers informed and happy, and it’s wonderful to know Mark was able to do just that for you. We truly appreciate your recommendation and look forward to the opportunity to serve you again! Best wishes!

Posted 10 months ago

“Danny did a superb job. My vehicle was an ex reps car when i bought it 9 years ago. Stains that were on the seats then had virtually disappeared when he had finished!”

Helpful Report

Posted 10 months ago

Hello Rod, Thank you for your wonderful review! We're thrilled to hear that Danny did such a superb job on your vehicle, especially with those long-standing stains. It's always rewarding to transform a car's interior and exceed our customers' expectations. Your support means a lot to us, and we look forward to the chance to serve you again in the future! Best wishes!

Posted 10 months ago

“Rob did an amazing job on my vauxhall vivaro! He left the cab area and body work immaculate. 10 out of 10 will definitely recommend and be using again”

Helpful Report

Posted 10 months ago

Hello Jack, Thank you so much for your incredible review! We’re thrilled to hear that Rob did such an amazing job on your Vauxhall Vivaro and left everything looking immaculate. Your recommendation means the world to us, and we’re excited to have the chance to serve you again! Best wishes!

Posted 10 months ago

“Had my car cleaned by Mark car looks and smells like a brand new car. Was first time using a mobile valet. Definitely be using this service again. Thank you mark”

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Posted 10 months ago

Hello Cara, Thank you for your fantastic review! We’re thrilled to hear that Mark left your car looking and smelling like brand new. It's great to know that your first experience with our mobile valet service was a success! Your support means everything to us, and we can’t wait to serve you again in the future! Best wishes!

Posted 10 months ago

“Had the scratches removed from my car, really pleased with the excellent work carried out by Luke. Looks brand new. All work completed in about 1hr 30m”

Helpful Report

Posted 10 months ago

Hello there, Thank you for your fantastic review! We’re so pleased to hear that Luke was able to remove the scratches and make your car look brand new. Completing the work in just 1 hour and 30 minutes is something we strive for, and it’s great to know we met your expectations! Your support means the world to us, and we can't wait to have the opportunity to serve you again in the future! Best wishes!

Posted 10 months ago

“Absolutely brilliant service, grrat attention to detail, my car looks better than the day I bought it!”

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Posted 10 months ago

Hello Matt, Thank you for your amazing review! We’re thrilled to hear that you found our service absolutely brilliant and appreciated the attention to detail. It’s fantastic to know that your car looks even better than the day you bought it! Your kind words truly inspire us, and we can’t wait to have the opportunity to serve you again soon! Best wishes!

Posted 10 months ago

“Rob and Craig are amazing!! They repaired my dent and scratches, as good as new!! Also superb valet carried out by Rob.”

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Posted 10 months ago

Hello Debbie, Thank you so much for your wonderful review! We’re delighted to hear that Rob and Craig did an amazing job on your car, making it look as good as new! It’s fantastic to know that you were pleased with the valet service, too. Your kind words mean a lot to us, and we truly appreciate your support. We look forward to welcoming you back for any future needs! Best wishes!

Posted 10 months ago

“I decided to book my Renault in for a valet as my car was a huge mess both inside and outside the car. I hadn’t washed or cleaned it in a while due to life getting in the way. Danny came and did the valet on my car. He has significantly transformed both the inside and outside of my car. It’s smells and looks so much cleaner. Very happy with the end results. Thank you”

Helpful Report

Posted 10 months ago

Hello Amy, Thank you so much for your lovely review! We’re thrilled to hear that Danny was able to transform your Renault and leave it looking and smelling fantastic. It’s wonderful to know that we could help during your busy life! Your satisfaction means a lot to us, and we truly appreciate your kind words. We can’t wait to welcome you back for your next valet! Best wishes!

Posted 10 months ago

“Awful job by Jon in Port Talbot, Fresh Car valeting seem powerless to enforce quality control on their franchisees. I booked a £137.50 valet with Jon in the Port Talbot area. The valet was advertised as approximately 3 hours and 15 minutes, Jon finished it significantly earlier than this. I bought my car brand new, it is a 2 year old Audi with just 13,000 miles on the clock, please see the photos to see the state my car was left in. When I pointed out the brake dust still stuck to the wheels he said that it sometimes happens when people fit cheap brake pads (my car still has the original factory fitted pads), when I challenged this he said he'd come without the correct chemical to clean the wheels. After he had gone, I looked around the car properly, there was chemical residue on the roof rail and dirty paintwork, this residue bloom also appears to be on the chrome boot lip protector, it will not wash off. Also, all the door shuts were left dusty, my windscreen is smeared inside, the light coloured leather interior was not properly cleaned and still has blue staining from jeans. I responded to their feedback form, they asked for evidence, I sent the same photos that you see attached to this review, they immediately told me that as they are a franchise model it would be up to Jon whatever he decided to offer as compensation but he was out of the country for a week. I was first offered a 10% refund and him to come back to address the bits he had not done properly, and when I refused this (because by the time he came back to do it the rest of my car would be dirty again) he offered 20% refund which would have made my valet £110 instead of £137.50. I am not happy with this, I will have to get the job done properly by a professional because I am concerned about the chemical residue and the state of my wheels. At not point in this has Jon personally reached out to me, I've been dealing with customer support people connected to the booking site, they have actually said to me that they can't do anything as Jon did the job and knows the state the car was left in. The full email transcript and original photos with embedded metadata are available if anyone disputes my version of events. I would advise any prospective customers to visit google reviews too and see what people are saying there. At the time of writing this it is 13 days since I complained and I have not been refunded.”

Helpful Report

Posted 10 months ago

Hello Nick, We're truly sorry to hear about your experience with Jon. We aim for high standards in our service, and it’s disappointing to learn that this was not met in your case. As a franchise-operated business, we rely on our franchisees to uphold these standards, and we appreciate you bringing this to our attention. Your concerns regarding the cleanliness of your vehicle, the lack of appropriate materials, and the lack of communication are noted and will be addressed with Jon directly. We understand that Jon has since reached out to you and will be revisiting this week in attempt to resolve these matters. We truly hope this can be resolved on site. Please do reach back out to us if there is anything further you wish to discuss. Thank you for your input, and we apologise for the inconvenience you've faced

Posted 10 months ago

“Charles was really professional and friendly did an amazing job n the car looks and smells great”

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Posted 10 months ago

Hello Shally, Thank you so much for your fantastic review! We’re so pleased to hear that Charles was both professional and friendly, and that he did such an amazing job on your car. Your satisfaction with the look and smell of your vehicle means the world to us! We truly appreciate your kind words and look forward to having the pleasure of serving you again in the future! Best wishes!

Posted 10 months ago

“My car has had an amazing clean it has been cleaned so well looks just like new, Danny who came he was polite had a good chat and enjoyed my cups of teas 😂❤️ however highly recommend Danny he has done a better job than the last valet man I had Thank you so so much”

Helpful Report

Posted 10 months ago

Hello Rachel, Thank you so much for your glowing review! We're thrilled to hear that your car looks just like new after Danny's work. It sounds like you both had a lovely chat over tea, which makes the experience even better! Your kind words about Danny truly mean a lot to us, and we’re so glad he exceeded your expectations. We really appreciate your recommendation and can't wait to have the pleasure of serving you again! Best wishes!

Posted 10 months ago

Fresh Car - Mobile Car Valeting and SMART Repairs is rated 4.7 based on 2,238 reviews