Name: Fresh Car - Mobile Car Valeting and SMART Repairs
Address: 29 Stafford Street, Edinburgh, Edinburgh
Rating: 4.68

“Really poor overall experience. I used Fresh thinking it would make things more convenient having them come to me - the reality was the opposite. Used Fresh for both repairs and valeting, quality of the valeting was fine although I had to ask the chap to go back and finish the boot as he hadn't botthered to wipe mud marks. The car repair (replacing a rear wiper motor) was pretty poor. First of all the mechanic snapped the actual wiper off when replacing the motor... he said it was because it was old and a part had rusted, which I gave him the benefit of the doubt on because it is an old car. He assured me he would order the part needed and the office would contact me the next day to book it in. 10 days have passed, I've chased them about 5 times and all I have is radio silence. I also requested an invoice and have been met with the same silence. In thoery Fresh should be a great solution to making repairs more efficient, sadly it's the opposite.”

Helpful Report

Posted 3 days ago

Hello, We’re truly sorry for the trouble you’ve described. The issues you’ve faced from delays in contact, incomplete work, and a lack of clear communication, These are not the standard we aim for. Please email your booking details to clean@freshcarvaleting.com so we can locate your case and investigate what happened. We’ll review the valeting and the repair work, arrange appropriate corrective action, and ensure you’re kept informed throughout. We appreciate your feedback and will use it to improve our service. Kind regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 2 days ago

“Car valeter was booked for 10 am. Valeter arrived at 8.30 am He wanted to get done ? Not happy. I had a car boot full of equipment which is why booked for later. Not happy Was supposed to have a 2 hour appointment he finished in 1 hour and 30 minutes. On checking the car he had missed several areas in the car including chewing gum mashed into side door and a sweet left in the driver side. He had missed cleaning mirrors etc and when I complained he said I put it right. I’m paying a high price and shouldn’t have to ask him “to put it right “. Rotten service. Don’t waste your money on this low class service.”

Helpful Report

Posted 3 weeks ago

Hello, We’re truly sorry to hear about the issues you experienced. Arriving early, finishing much quicker than expected, and missing areas like the mirrors and chewing gum is not the service standard we aim for, especially given the price you paid. Please email your booking details to clean@freshcarvaleting.com so we can investigate what happened and arrange appropriate corrective action. We’ll also review steps to ensure this doesn’t happen again. We appreciate your feedback and will use it to improve our service. Kind regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 3 weeks ago

“I booked a full valet for 2:50 today and they never turned up. I called to check what had happened, no reply via text or phone. DO NOT BOOK, hopeless service.”

Helpful Report

Posted 2 months ago

Hello Jane, We’re truly sorry to hear about this experience and the lack of communication. Please email your booking details to clean@freshcarvaleting.com so we can investigate what happened and prevent it from happening again. Kind regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 2 months ago

“Cancelled booking 25 minutes after the appointment was due to start.”

Helpful Report

Posted 2 months ago

Hello, We’re truly sorry to hear about the cancellation and the experience. Please email us the booking details at clean@freshcarvaleting.com so we can look into this further. Warm regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 2 months ago

“Very disappointing Paid for a signature valet Whitch is there top package Only half the process was carried out No clay bar No hand Polish No interior sanitised No head lining clean Engine bay half cleaned and full of streaks Wheels a mess Total joke do not use in south Yorkshire Fresh sided with the valeter M at first until i said i had cctv What happened to the customer is always right All i got was a £50 refund and a very poor job”

Helpful Report

Posted 4 months ago

Hello Mark, We’re truly sorry to hear about your disappointing experience with our service. It’s disheartening to know that we did not meet your expectations and that several aspects of your valet were not completed as promised. Your feedback is incredibly important to us, and we take it seriously. We’d like to clarify that we strive to ensure that every customer receives the quality service they deserve. We understand your frustration regarding the outcome, and it’s regrettable to learn that your concerns weren’t addressed as promptly as they should have been. It was not a case with siding with the franchise, The franchise advised us that they did complete all services advised within the package and that they had bodycam footage to show this on their end. The resolution or compensation must come directly from the franchise involved, We acted as an intermediary to ensure some form of resolution was met based on the information that was provided which is where a partial refund was then offered and provided. Thank you for bringing this to our attention, and we appreciate the opportunity to improve our services moving forward. Warm regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 4 months ago

“Absolutely shocking paid for a Signature Valet plus Disinfection first attempt other then wash the outside didn`t do anything else that was advertised and i paid for as for the interior looked ok when it was wet but dried out looking worse then before they done it. Sent someone else out to redo the valet interior still looks worse then before they done it as for the outside may have clayed the car and put spray on wax but certainly no Hand Polished Coat of hand polish carefully applied, with extra attention paid to areas of minor scratching Carnauba Wax No Superior Paint Treatment As with our Full Valet but with special attention to the paintwork. Surfaces treated with this treatment will not only have minor scratching and swirls removed, but have better gloss depth. 6 months protection as well as a showroom finish Enjoy exceptional resistance to environmental contaminants including salt, detergents, UV light, acid rain and industrial fallout NO Resistance Enhancement Enjoy exceptional resistance to environmental contaminants including salt, detergents, UV light, acid rain and industrial fallout NO Coat of Sealant Once the paintwork has been clayed, polished and then waxed, we will apply a coat of 12 month sealant. This sealant will hold the finish and make your car very easy to clean. Water will sheet like never before As on the second visit all this was supposed to been done as well as redo the interior in the Hr and half he was here and now they are trying to say the pictures I sent to them are from a different car not the one he worked on. Avoid do not use as you will not get what you pay for and all they offered was a 20% refund which wont even cover the cost of having to go somewhere else to have it done right”

Helpful Report

Posted 4 months ago

Hello Gareth, We’re sincerely sorry to hear about your disappointing experience with our service. It's disheartening to know that we did not meet the high standards we strive for, especially after multiple attempts to address your concerns. Your feedback is incredibly important to us, and we take it seriously. We understand your frustration regarding the results and the communication about the follow-up. We aim to provide a thorough and satisfactory service with every visit. We did send an alternative franchise to revisit and you advised you were still not happy with the results despite the valeter walking you around your car and making sure you were satisfied with the work he did before leaving to which you advised him that you were. Some of the photos you shared were from a different Vehicle to which you acknowledged was an error on your end, This is why the valeter was confused with some of the images shared. The partial refund that was offered was based on the vehicle drying and not coming up how you expected but there was no issues raised regarding the exterior service provided on the revisit. We are deeply sorry you felt the service fell short of your expectations. Thank you for bringing this to our attention. We hope to earn your trust back in the future. Warm regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 4 months ago

“Happy to take your money and then cancel consistently changing agreed dates via text, not fulfil the full service you paid for, then cancel the service all together, avoid”

Helpful Report

Posted 5 months ago

Hello Ross, We’re truly sorry to hear about the troubles you faced with scheduling and receiving the full service you expected. It’s disappointing to know that we did not meet your expectations and that our communication was lacking. We understand your frustration, and your feedback is invaluable in helping us improve. We strive to provide a reliable service, and it's clear we fell short in this instance. If you're willing, we would appreciate the opportunity to discuss your experience further. Please reach out to us at clean@freshcarvaleting.com. Thank you for bringing this to our attention. We hope to have the chance to serve you better in the future. Kind regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 5 months ago

“Hi booked for the signature valet to be done, guy texted, ambulance blocking his cul-de-sac couldn't get to me at the said time, ok no problem re-booked with him through texted for later that day, a family emergency was next ok, no worries we all have them, re-booked again for a few days later, no problem. Didn't show weather was apprantely bad, looked ok from where I was standing. Getting the hump now,re-booked again for today now he is ill. If all this true this guy most of broke a load of mirrors at some point. Not re-booking again.find someone else that wants my money”

Helpful Report

Posted 5 months ago

Hello Jason, We're truly sorry to hear about your experience with our service. It’s disappointing to know we did not meet your expectations and that there were multiple scheduling issues. We understand your frustration, especially given the time you took to re-book with us. We aim to provide reliable service, and it’s clear we missed the mark here. Your feedback is essential, and we will address these concerns to improve our process. If you wish to discuss this matter further, please reach out to us at clean@freshcarvaleting.com. Thank you for bringing this to our attention. We hope to have the chance to serve you better in the future. Best wishes, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 5 months ago

“Shocking.,worst colour match ever, left my boot inner bumper ruined, going now to.a body shop.to put right there botch of a.job, paints still nothing like gayer 3 attempts and cloudy amd patchy now, the franchise in Leeds dont tell the head office the truth and dont want to reply to messages showing this to avoid putting the job right, go elsewhere is all i can genuinely.say , sham and a joke”

Helpful Report

Posted 5 months ago

Hello Wesley, We're sorry to hear about your experience. This is a complaint our head office is aware of and the BDM is in communication to the franchise regarding. We are aware a full refund was issued and an offer to try and rectify the issue. We're currently liaising with the franchise and actively trying to find a resolution.

Posted 5 months ago

“AVOID, Had these do.my car (my pride.and.joy) the first attempt was the wrong colour completely, took them.3 attempts over 3 days.in the end to get it something I.would say.is as happy as i could be then a few days.later after opening the boot found a crusty hard crack edge line from the clear coat mask line and build up.in the corner, utter shocking, wanted a 4th attempt which was never gonna happen.SEE THE PICS FOR PROOF Refunded me but now going to cost.me.nearer 300 to have the whole.bumper done.to.blend it in at a proper body shop.and no.offer of compensation by this lot. Think long and hard more than once.before.using this company NOW POSSIBLY GOING TO SEEK A SOLICITORS ADVICE FOR COMPENSATION TOWARDS THE PAINT PUTTING RIGHT, I THOUGHT ID LEAVE IT BUT.I CANT LOOK AT THE MESS.THEY HAVE LEFT BEHIND”

Helpful Report

Posted 5 months ago

Hello, We’re very sorry to hear about your negative experience and the issues you faced with our service. It’s clear that we failed to deliver the quality you expected, and we truly regret any distress this has caused you regarding your car. While we appreciate your feedback, we regret that it led to your decision to seek compensation. We want you to know that your concerns are taken seriously, and we are committed to improving our processes based on customer experiences like yours. If you would like to discuss this matter further, we encourage you to reach out to us directly at clean@freshcarvaleting.com. Thank you for bringing this to our attention. We hope to regain your trust in the future. Warm regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 5 months ago

“Don't know, knobody bothered to turn up.”

Helpful Report

Posted 6 months ago

Hello, We're very sorry to hear that your appointment didn’t go as expected and that you were left without service. We understand how frustrating it must be when plans don't unfold as intended. We strive to provide a reliable service, and it's clear we fell short this time. Your feedback is valuable to us, and we will take it into account to improve our scheduling process. If you would like to discuss this further, please feel free to reach out to us directly at clean@freshcarvaleting.com. Thank you for bringing this to our attention. Warm regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 5 months ago

“This company is totally useless. Avoid using them to prevent being disappointed. They constantly give lame, last minute excuses and let you down. I’m sure positive reviews will have been done by company employees not customers. Look elsewhere for valeting.”

Helpful Report

Posted 6 months ago

Hello William, We appreciate you taking the time to share your thoughts with us, and we are genuinely sorry to hear about your experience. It's disappointing to learn that we did not meet your expectations and that you felt let down by our service. We take customer feedback seriously, and we're always striving to improve. While we understand your frustration with last-minute excuses, we assure you that we value all our customers and aim to provide reliable service. Your comments will be addressed internally to help prevent similar situations in the future. If you'd consider reaching out to us directly at clean@freshcarvaleting.com, we would appreciate the chance to discuss your concerns further. Thank you for your understanding. Warm regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 5 months ago

“Used them twice the first time great the second really poor. Only spent 40 minuets but booked and paid for 1 hour. The interior was half done. dirt on dashboard carpet still a mess. after contacting the company the cleaner said he would come back but it was in his time not are company time.”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to share your experience with us. We're truly sorry to hear that your recent service did not meet the high standards we aim for. We understand how disappointing it is to receive less than what you expected, especially after a positive first experience. We appreciate your feedback regarding the duration and quality of the clean, and we want to make things right. Although we do strive to accommodate our valeters' schedules, we recognize that timely communication is key in these situations. We're looking into this to ensure better service in the future. If you're open to it, please reach out to us directly at clean@freshcarvaleting.com so we can discuss your concerns further and work towards a satisfactory resolution. Thank you for your understanding. Warm regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 6 months ago

“Had a booking set for 11:30am for 2 cars. Nobody arrived at the scheduled time. No contact from the valeter indicating any delays. Tried contacting Fresh on their website and through the phone number provided and was immediately directed to leave a message, as their help centre isn't open on weekends. Unless you are getting a valet between 9 and 3 from Mon to Thurs good luck getting in contact with anyone.”

Helpful Report

Posted 6 months ago

Hello Craig, Thank you for reaching out and sharing your experience with us. We're truly sorry to hear that your scheduled appointment did not go as planned and for the frustration this has caused. While we understand your frustration regarding our customer service operating hours, all confirmation emails are provided with the direct contact number for the franchise you're booked with to allow you to communicate with the franchise directly in the event of any issues arising. Despite our office being closed on the weekend, We responded to your initial contact within 5 minutes of you reaching out to us and 2 minutes of your second response. We have since spoken with the franchise who has advised the booking did go ahead but it was later than the time you had originally booked. Please do reach back out to us if this is not the case and we will investigate this further on our end. Sorry again for any inconvenience caused.

Posted 6 months ago

“Hired them to fix a small dent and chip on the door. They did a very poor job: - The paint colour does not match the original at all—it's noticeably different and appears more purple than red. - The area around the dent is still visible and not properly blended. - The clear coat has an uneven, orange peel-like texture. The technician claimed he cannot do better, and offered to leave without charge! Now the paint needs to come off before it can be fixed properly, which is adding to the cost of what should have been a simple repair!”

Helpful Report

Posted 7 months ago

Hello, We’re genuinely sorry to hear about your experience with our service. It's concerning to learn that the paint work did not meet your expectations and that the technician could not address the issue to your satisfaction. We strive for high-quality repairs and your feedback is crucial in helping us improve. We understand how frustrating it can be to find that additional work is now needed. I understand the business support manager has reached out to you to discuss your concerns and issues raised and is currently corresponding with you to work on a solution. We hope this matter can be resolved satisfactorily. Warm regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 7 months ago

“Had My Car valeted yesterday by Harry Newcastle upon Tyne . Paid for Internal & External Valet & Paint protection waxed . Set up & left in less than 2 hours when I was told it would take 3 & 1/2 hours . The quality of work is disgraceful . Inner Door frames not cleaned , Dirt around displays on dashboard , ashtrays not cleaned , boot carpet & storage areas left dirty not cleaned , under bonnet -scuttle panel -slam panel- top of grill & top of front bumper not cleaned, Wheels not cleaned properly in gaps , water marks in several places over the car body even after it was supposed to be waxed , picture evidence has been sent to Fresh , still awaiting contact from the valeter. DO NOT USE !”

Helpful Report

Posted 8 months ago

Hello Roger, We’re truly sorry to hear about your disappointing experience with our service. It's disheartening to know that we fell short of your expectations, and we appreciate you bringing these issues to our attention. Your feedback regarding the cleanliness and quality of the valeting is important to us, and we take these matters very seriously. We strive to deliver high standards with every service, and it’s clear we need to improve in several areas. We understand you’ve sent picture evidence to our team, and we will follow up to resolve your concerns promptly. Thank you for sharing your thoughts, and we hope to have the opportunity to restore your faith in us in the future. Warm regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 8 months ago

“Bad standard of valeting carried on my car yesterday, will definitely not be using again and not recommending to others, shame there's no uploading feature for photos.”

Helpful Report

Posted 8 months ago

Hello, We're very sorry to hear about your experience with the valeting service. It's disappointing to know that we did not meet your expectations, and we appreciate your feedback. We take quality very seriously, and your comments will be instrumental in helping us improve our service. Thank you for sharing your thoughts with us, and we hope you'll consider giving us another chance in the future to show you the level of service we pride ourselves on. Warm regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 8 months ago

“Booked , had no confirmation email, had to cancel to rearrange a different day but wants payment again and they don't respond to email or live chat plus no telephone number to contact them”

Helpful Report

Posted 9 months ago

Hello Sam, We're sorry to hear that no confirmation email was received, This can sometimes go into spam or junk folders. I can see that our team did try responding back to your emails and live chat message to assist you in being rebooked with no double payment applied but unfortunately no response was received from our attempted correspondence, Again it could be possible that our emails went to your spam or junk folders and the live chat was no longer active on your end once we had responded. I can see that the refund was processed back to you as we did not have a date which was suitable for you, We hope that the refund will reach your account soon, Please reach back out to us if this has not been received after 5 working days. We're sorry for any inconvenience.

Posted 9 months ago

“I had my car booked in and was given less than an hours notice that it was cancelled and rebooked it. Yet again less than an hours notice and it was cancelled again wouldn't recommend them and when I said don't bother I was told I was rude .”

Helpful Report

Posted 10 months ago

Hello, We sincerely apologise for the inconvenience you experienced with your bookings. It is completely unacceptable for you to receive last-minute cancellations, and I understand how frustrating this must have been, especially when you were counting on our service. Please know that your feedback is crucial, and we are addressing this with the franchise responsible for communication and scheduling. We aim to provide a reliable service, and it’s disappointing to hear we did not meet your expectations. It’s never our intention to make any customer feel rude for expressing their frustrations. We deeply value your input and are striving to improve our processes. Thank you for bringing this to our attention, and we truly hope to regain your trust in the future.

Posted 10 months ago

“Really disappointed. Booked an internal valet over a week ago which I need to get lease car ready to return in 2 days time. All good until this morning the guy messages to say that as its raining he wont be able to do it today due to bad weather and to rebook in a weeks time. When I say its an internal valet and we have a garage he then says he's got too many jobs and won't be able to get to us as he has too many jobs. I then said he shouldn't have accepted the job but seems he is given them by the Fresh Hub. Actually its really appalling service - they could have cancelled last week. Not only does it leave me struggling to get the car done in time but also I had rearranged my whole workday to be available. No apology - just excuses and lies (its not raining!)”

Helpful Report

Posted 10 months ago

Hello Ian, We are truly sorry to hear about your experience with one of our franchises. It’s completely understandable that you would be frustrated given the last-minute cancellation, especially considering your tight timeline for returning the lease car. We pride ourselves on providing excellent customer service and clearly, we fell short in your case. I appreciate you bringing this to our attention as we will discuss this directly with the franchise in question and we apologise for the lack of communication and the inconvenience it caused you when you rearranged your day. Weather can sometimes impact our operations, but it is our responsibility to provide clarity on your booking and ensure we honor commitments, You should be provided with updates in a reasonable timeframe and it seems like this had fallen short on this occasion. The franchises have complete control of their own diary, We are simply just a booking platform that provides you with a service where you can book. The franchise is responsible for their operating days/hours and communication with customers. We once again apologise for the distress this situation may have caused.

Posted 10 months ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Fresh Car - Mobile Car Valeting and SMART Repairs Reviews

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