Fresh Car - Mobile Car Valeting and SMART Repairs Reviews

Name: Fresh Car - Mobile Car Valeting and SMART Repairs
Address: 29 Stafford Street, Edinburgh, Edinburgh
Rating: 4.68

4.7 Rating 1,861 Reviews

92 %

of reviewers recommend Fresh Car - Mobile Car Valeting and SMART Repairs

Company Reviews

Metrics

Info

4.7

Based on 1,861 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0131 510 7800

Email:

clean@freshcarvaleting.com

Location:

29 Stafford Street,
Edinburgh
Edinburgh
EH3 7BJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband bought me the full valet for my car as a birthday present -brilliant -you can have too many chocolates /flowers / jewellery etc but you can never have too much of someone else doing the cleaning for you !Will from Brighton did an excellent job , all the gunk from the door sills , window crevices , petrol cap area disappeared as if by magic and he went above and beyond to get rid of all those annoying little tar spots which spattered the car during last summers heatwave.The car literally sparkles - I even had the neighbours coming across to have a look and I've passed on your details Trouble is , now I don't want to drive it in case I get it dirty again!”

Helpful Report

Posted 1 year ago

Thank you for the 5-star review and your positive feedback. We will pass this on to your valeter. If you would like to have the same valeter in the future, you can choose him from our drop down menu on our booking funnel. We look forward to seeing you again soon.

Posted 1 year ago

“Recently had my car cleaned by John and blimey, the result was top notch. It hasn't looked this good since I picked it up from the showroom. I'd only requested a mini-valet with an additional polish but John did an amazing job, it even shined in the dark. I cannot fault his attention to detail and he's a really friendly guy as well.”

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Posted 5 hours ago

“Had Mobile car valeting done in Hamilton this morning what a Job was done by Stevie and partner sorry didn’t get your name car is Immaculate and smells fantastic it’s like a new car Can’t recommend you,s Brilliant Job Thank you.”

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Posted 6 hours ago

“Danny came to valet my car today, he was absolutely brilliant, he did a great job and I’m more than happy with the results. Thank you Danny, I’ll def be recommending you to family and friends.”

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Posted 8 hours ago

“Great Service from both Ricky and Sam. Got me in extremely fast and have done a brilliant job to my paintwork. Will definitely be saving the number and using them for the future. Thanks chaps 5***”

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Posted 1 day ago

“Not sure their workers actually exist. The last 3 appointments in a row were cancelled with weird and wonderful excuses, right at the last minute. Completely unreliable.”

Helpful Report

Posted 2 days ago

Hello, We’re truly sorry to hear about the issues you faced with your recent appointments. It’s completely understandable to feel frustrated when plans are repeatedly cancelled, especially at the last minute. This level of service is not what we aim for, and we apologise for any inconvenience caused. We appreciate your feedback as it highlights areas where we need to improve. Please know that we are taking this seriously and will investigate the situation further to ensure this is not a repetitive issue with the particular franchise you were booked with. We are very sorry you were let down.

Posted 2 days ago

“Fantastic service, Mark did a great job and my car was absolutely immaculate afterwards!”

Helpful Report

Posted 3 days ago

Hello Angus, Thank you so much for your fantastic review! We're thrilled to hear that Mark did a great job and left your car absolutely immaculate. It’s always our goal to provide top-notch service, and it’s wonderful to know we met your expectations. We appreciate your kind words and hope to serve you again soon! Thanks for choosing Fresh Car!

Posted 3 days ago

“Great communication beforehand. Had to rearrange with me but arrived promptly and did a fab job on the car. Pleasant service - would use again and recommend”

Helpful Report

Posted 3 days ago

Hello Maha, Thank you so much for your amazing review! We're delighted to hear that you had a great experience with our communication and that our team arrived promptly to take care of your car. It's wonderful to know you appreciated the pleasant service we strive to provide. We look forward to serving you again and appreciate your recommendation! Thanks for choosing Fresh Car!

Posted 3 days ago

“Excellent valet service yesterday from Kevin in East Yorkshire - very good job done at a sensible price. Looking forward to booking him again”

Helpful Report

Posted 3 days ago

Hi John, Thank you for your kind words about Kevin's service! We're thrilled to hear that you were pleased with the job and found it to be good value. We look forward to welcoming you back for your next booking. Is there anything that can be done better that would change your review from 3* to 5*? Let us know and we can feed it back to Kevin!

Posted 3 days ago

“I book Danny from Fresh Car every 8 weeks. He does an immaculate job and always answers any questions that you may have. Danny delivers a quality service for a very reasonable price. I will remain a loyal customer.”

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Posted 3 days ago

Hello Lauren, Thank you for your wonderful review! We're delighted to hear that Danny consistently delivers immaculate service and is always there to answer your questions. It’s fantastic to know you find great value in our work! Your loyalty is truly appreciated, and we can’t wait to see you again in 8 weeks! Thanks for choosing Fresh Car!

Posted 3 days ago

“Lee and Rob turned up and got to work straight away, friendly and professional throughout the repair which resulted in a fantastic job repairing the scuffs on my rear bumper making the damaged area look like new again. 5* review justly deserved I cant reccomend their work enough.”

Helpful Report

Posted 4 days ago

Hello Mick, Thank you for your outstanding review! We're thrilled to hear that Lee and Rob provided friendly and professional service, resulting in such a fantastic repair on your rear bumper. It's wonderful to know it looks as good as new! Your high recommendation means the world to us, and we can't wait to assist you again in the future! Thanks for choosing Fresh Car!

Posted 4 days ago

“Dave and Lee repaired the scuff marks and dent I had in my side bumper. The work was top notch and the car looks in absolutely mint condition - I would recommend these guys without a doubt and the price was also a fair one. Great work and will use in the future.”

Helpful Report

Posted 5 days ago

Hello Ian, Thank you for your fantastic review! We're thrilled to hear that Dave and Lee exceeded your expectations with their top-notch work, leaving your car in mint condition. It means a lot to us that you found our pricing fair as well. Your recommendation is greatly appreciated, and we look forward to serving you again in the future! Thanks for choosing Fresh Car!

Posted 4 days ago

“very good serivce from sam like new”

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Posted 5 days ago

Hello Jack, Thank you for your amazing review! We're so pleased to hear that Sam provided you with fantastic service and left your car looking like new. Your satisfaction means a lot to us! We appreciate your support and look forward to serving you again in the future! Thanks for choosing Fresh Car!

Posted 4 days ago

“I had Mark, him and his partner did an amazing job. My car looked like it had just come from the showroom. The price is very reasonable in my opinion, especially for results like these. Thank you so much, I love it!”

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Posted 1 week ago

Hello Lauren, Thank you so much for your amazing review! We're delighted to hear that Mark and his partner delivered results that left your car looking showroom-ready. It’s great to know you found our pricing reasonable for the quality of service provided. We truly appreciate your kind words and look forward to keeping your car looking fantastic in the future! Thanks for choosing Fresh Car!

Posted 1 week ago

“We wanted to use our car as the wedding car for our son’s wedding and decided to get a full valet a couple of days before. Dave was absolutely brilliant and spent a lot of time transforming the car from a grubby workhorse to a pristine, gleaming carriage for the special day. Dave was punctual, professional and very thorough. Bye bye to the dog hair, the stains and the grubby carpets. Worth every single penny and we would highly recommend.”

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Posted 1 week ago

Hello Liz, Thank you so much for your fantastic review! We're thrilled to hear that Dave was able to transform your car into a beautiful, gleaming wedding carriage for your son's special day. His professionalism and attention to detail are truly what set us apart, and it’s wonderful to know you were so pleased with the result. We appreciate your kind words and recommendation, and we look forward to assisting you again in the future! Thanks for choosing Fresh Car!

Posted 1 week ago

“Very thorough, very friendly. Good job Danny 🫡”

Helpful Report

Posted 1 week ago

Hello Jasmine, Thank you for your fantastic review! We're thrilled to hear that you found Danny to be thorough and friendly. His commitment to providing top-notch service is what we strive for, and it’s great to know you were satisfied with his work. We appreciate your support and look forward to helping you keep your car looking amazing in the future! Thanks for choosing Fresh Car!

Posted 1 week ago

“Valet turned up 3 hours late and by then I was on my way out. I requested a refund but after 2 months have still not received this or any further communication. Definitely wouldn’t recommend using this service.”

Helpful Report

Posted 1 week ago

Hello Tracy, We sincerely apologise for the experience you had with our service. Arriving three hours late is unacceptable and we understand how frustrating that must have been for you, especially when you had other plans. Moreover, it is disappointing to hear that your request for a refund has not been addressed in a timely manner. This is certainly not the level of communication we aspire to provide to our customers. Your feedback is crucial and we will ensure that this issue is raised with the relevant team to improve our processes moving forward. We can see that a refund was attempted to be processed however did not successfully go through, We sincerely apologise for this. This has been processed again today for you, Please be advised it may take between 1-5 business days for the funds to go back into your account. Please don't hesitate to reach out to us if this has not been received after this time-frame and we can provide you with a refund reference.

Posted 1 week ago

“Awesome job on a filthy BMW full of sand, dog hair and mud. Danny arrived early, got stuck in and absolutely transformed my car. I couldn't be happier with the service. I'll definitely be using you in the future.”

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Posted 1 week ago

Hello Dave, Thank you so much for your amazing review! We're delighted to hear that Danny was able to transform your filthy BMW into something you're proud to drive again. His dedication and hard work truly make a difference, and it’s fantastic to know you were so pleased with the service! We appreciate your kind words and look forward to helping you keep your car looking its best in the future. Thanks for choosing Fresh Car!

Posted 1 week ago

“Simon in Havant did as usual a great job thank you 🙏”

Helpful Report

Posted 1 week ago

Hello Don, Thank you for your wonderful review! We’re thrilled to hear that Simon did a great job for you again. It’s always our goal to provide top-notch service, and we're glad to see that shine through! We appreciate your continued support and look forward to making your car look its best next time. Thanks for choosing Fresh Car!

Posted 1 week ago

“I cannot rate Charles and the service provided highly enough! After my vehicle was vandalised Charles restored my car to it's original state and gave me confidence to drive the car again and trust In it's cleanliness”

Helpful Report

Posted 1 week ago

Hello Toby, Thank you so much for your incredible review! We're truly sorry to hear about the vandalism to your vehicle, but it’s wonderful to know that Charles was able to restore it to its original state and help you regain your confidence on the road. Your kind words highlight the dedication our franchise team puts into every service, and we’re grateful you chose us to assist you in this situation. We look forward to seeing you again in the future! Thanks for choosing Fresh Car!

Posted 1 week ago

“Amazing service. Our car was in a disastrous having got a dog as of recent and not keeping on top of it since, so we went for the top interior valet package and it was definitely worth it- looks BRAND NEW !!!! Liam was super professional and highly experienced. Well invested money.”

Helpful Report

Posted 2 weeks ago

Hello there, Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience with our top interior valet package. It’s wonderful to know that Liam's professionalism and expertise helped bring your car back to that "brand new" look! We truly appreciate your kind words and are grateful you chose us to take care of your vehicle. We can't wait to assist you again in the future! Thanks for choosing Fresh Car!

Posted 2 weeks ago

Fresh Car - Mobile Car Valeting and SMART Repairs is rated 4.7 based on 1,861 reviews