Fresh Car - Mobile Car Valeting and SMART Repairs Reviews

Name: Fresh Car - Mobile Car Valeting and SMART Repairs
Address: 29 Stafford Street, Edinburgh, Edinburgh
Rating: 4.68

4.7 Rating 2,235 Reviews

92 %

of reviewers recommend Fresh Car - Mobile Car Valeting and SMART Repairs

Company Reviews

Metrics

Info

4.7

Based on 2,235 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0131 510 7800

Email:

clean@freshcarvaleting.com

Location:

29 Stafford Street,
Edinburgh
Edinburgh
EH3 7BJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Turned up on time. Repeated attempts to upsell during initial valet (had paid for full valet) and hence related interruptions. Did not finish clean of car externally and promised to return but did not- when chased with office another member of staff sent to wash vehicle externally. Internal clean left rubbish , windscreen streaked/smeared, and marks on seats. Not particularly impressive for the cost.”

Helpful Report

Posted 1 month ago

Hello, We’re truly sorry for the poor experience you described. The upselling, incomplete external clean, and failure to return are not the standards we aim for. Please email your booking details to clean@freshcarvaleting.com so we can investigate what happened and arrange appropriate corrective action. We appreciate your feedback and will use it to improve our service. Kind regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 1 month ago

“I recently booked Fresh Car’s Signature Valet in the Cardiff area for my small city car. At £165 for up to 4 hours of work, it sounded like a premium service — but unfortunately, the results were really disappointing. The interior windows were covered in smears, the dashboard, mirrors, and vents were still dusty, and there were visible soda stains left on the leather seats. My car isn’t new, so I wasn’t expecting miracles — but I did expect it to be properly clean. No smears, no dust, no obvious removable marks. That’s the basic standard, and it wasn’t met. The valeter, Rhys, only spent around three hours on the job, despite the service allowing up to 4 hours. At the time I didn’t think much of it, but given the missed areas, it felt rushed in hindsight. I emailed Fresh Car straight away with photos. Their initial response was just to say that, as a franchise, it’s up to the individual valeter to respond — which didn’t inspire much confidence. Eventually, someone agreed the job wasn’t up to standard, but it still took four working days (and a follow-up from me) to arrange a resolution. Daniel, who came to fix the issues, was polite and addressed everything I’d listed. But since it had been two weeks, I’d hoped for a quick once-over too — instead, he stuck strictly to the complaint, which is fair, but it did feel like a box-ticking exercise rather than real customer care. Colleagues who saw the state of the car after the first clean couldn’t believe I’d paid £165. I’ve now moved to a local garage that charges a third of the price and does a far better job. Fresh Car works through a franchise model, so experiences will vary. But based on mine, I can’t recommend them. I’d downloaded the app and was considering their monthly plan — but I’ve deleted it now and won’t be booking again.”

Helpful Report

Posted 9 months ago

Hello Juan, We sincerely apologise for the disappointing experience you had with our Signature Valet service. It’s frustrating when expectations are not met, especially for a service at this price point. Your feedback regarding the cleanliness of your vehicle is taken seriously, and it's clear we fell short in delivering the quality you expected. Thank you for reaching out to us with your photos, and we appreciate your patience as we worked to resolve the issues. It’s our aim to provide thorough and attentive service, and we regret that it felt like a box-ticking exercise rather than genuine care. We value your input and are addressing the concerns you raised with the team involved to ensure they understand the importance of meeting our customers’ standards. We understand your decision to explore other options, but we hope you'll consider giving us another chance in the future for an improved experience. Thank you for sharing your thoughts, and we wish you the best with your new car care solution.

Posted 9 months ago

“I recommended you to my daughter but unfortunately she got a very rude and late man who managed to damage her car seats from oversoaking them and she now has to pay for a new seat the guy was not interested in compensation of any kind and the company are useless, keep telling her to claim his insurance but can’t get anywhere with them. Avoid at all costs it’s a very expensive valet”

Helpful Report

Posted 11 months ago

Hello, We’re very sorry to hear about your daughter’s experience with one of our franchises. It’s concerning to learn that the valeting did not meet the high standards we strive to uphold, and we understand how upsetting it must be when damage occurs. We take these matters very seriously. As we are franchise operated business, Claims for damage are held against the franchise which attended and carried out the valet. We have requested to obtain the invoice of the repair work your daughter had carried out to allow the franchise to send this to their insurance. Unfortunately we have not received this as of yet. Once we obtain this invoice we can proceed with assisting in making a claim against the franchises Liability Insurance. We're sorry to hear about your experience and we hope to be able to assist with the claim once we obtain the necessary information.

Posted 11 months ago

“First time using them and I wont be again!! 1hr and a half late, I had to ring to chase. Watermarks left in various places on car looking shabby. Dashboard and windows nor cleaned very well!!!! Paying £57 I expected a great just out of the showroom feel but no my local car wash place charge £25 and do an amazing job. Expected a nice clean smell inside aswell and my leather seats were still dirty, not happy at all and think I should get at least a part refund!!!! I was going to have loads of repair work done with them aswell but no chance now!!”

Helpful Report

Posted 1 year ago

We are sorry to hear of the issues in which you have identified in your review. Could you please contact us directly at clean@freshcarvaleting.com, sending us photos of the areas in which you feel were missed from your purchased package and we can look into this with the Franchise. We look forward to hearing from you and assisting you in this matter.

Posted 1 year ago

“£200 show room valet not anywhere near that level. Jet washed everything pretty much everything exterior and interior, even my wife said “should he be doing that?” And she has zero interests in cars. The car now smells worse due to a wet interior and faulty window switch due to excess water applications. I’ve asked the company to cease contact as I won’t be giving them a chance to now rectify as they’ve squandered that. Company copied and pasted their policy vs working with me for a solution. Typical slippery shoulders and it’s the agent issue vs the company they represent as they paid them to use their branding. I very much doubt a McDonalds franchise would just say it’s the owner that’s the issue not the brand, or maybe that’s just my thinking. I would not personally recommend and save your money and go to a £7.50 car wash at your local supermarket. I’m looking forward to their reply but I’ve copy and pasted it below for transparency. Their reply…. Hi James, While they operate under our brand name they are their own business and responsible for their customers and outcome of the service they provided. Please see below our T&C's https://bookings.freshcarvaleting.com/terms-conditions : The Company does not provide Car Valeting Services and the Company is not a car valeting operator. It is up to the third party operators to offer car valeting services which may be scheduled through the use of the Website or Service. The Company offers information and a method to obtain such 3rd party car valeting services, but does not provide car valeting services or act in any way as a car valeting service provider, and has no responsibility or liability for any car valeting services provided to you by third party operators. In the event that you have a dispute with one or more operators, you release Fresh Car Valeting Limited (and our officers, directors, agents, investors, subsidiaries, and employees) from any and all claims, demands, or damages (actual or consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes. Your use of the Platform constitutes your acceptance of and agreement to all of the terms and conditions in these Terms and Conditions and Privacy Policy and your representation that you are at least 18 years of age and are legally capable of entering into binding contracts.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide feedback on your recent car valeting experience. We value all feedback as it helps us improve our services. We are very sorry to hear about the issues you encountered. While we are pleased to know that the franchisee was pleasant, the problems you described with the cleaning process are unacceptable. Ensuring our customers receive a high-quality service is our top priority, and it is clear that the franchisee did not meet your expectations in this instance. Please accept our sincere apologies for the inconvenience caused. This should not have happened, and is absolutely not within our process for cleaning and we understand the frustration and additional work this has caused you. We assure you that we take such matters very seriously. And as such we will be addressing the concerns you have raised directly with the franchise in line with our operational procedures. Please let us know if there is another way we can make this right. We will personally oversee the resolution of this issue to ensure it is handled promptly and to your satisfaction. Again, We apologise for the inconvenience and thank you for bringing this to our attention. We strive to learn from our mistakes and provide a better experience for all our customers.

Posted 1 year ago

“Paid £125 and was told it would be back to showroom spec. After he showed me the car to start with I had to show him streak marks which is housing of been doing and then had to make a complaint as the wheels were still dirty and didn’t realise until Himanshu had left. He did offer to come back but done it myself as was a better finish.”

Helpful Report

Posted 1 year ago

Hello, Thanks for taking the time to leave a review. We are very sorry to hear you were unsatisfied with the valet that was carried out by Himanshu. We don't seem to be made aware of this. If you would like for this to be looked into further then please send us an email to clean@freshcarvaleting.com

Posted 1 year ago

“I feel bad leaving this review as the man we had was very professional and polite, the car is “clean” - however, there was a lot of water still left in the carpets, I had to ask him to suck it out and there was still a lot of muck coming up through them after they were supposed to be done. Ive gone back over it myself to remove fluff - a line of mud still on the door also. For £75 I really expected the car to be gleaming and based on reviews I had seen on here. Overall the car is “cleaner” but not as to the standard I’d of expected for a FULL valet - seems more of a basic clean standard.”

Helpful Report

Posted 1 year ago

Hi Leonie, Thank you so much for your review! We do apologise that you feel the service was not up to standard and we would love to look into this for you and see if we can put this right! Please could you send us an email over to clean@freshcarvaleting,com and we will look into this for you! Thank you - Kirby.

Posted 1 year ago

“Car was full of mould and I paid for interior deep clean AND full sterilisation. The guy who valeted the car was very nice, did a fantastic interior deep clean and the mould was removed. However I didn't see him doing steam cleaning or fog sanitisation treatment, which were both included in my package. So very clean car and happy with it but can't say the same about the paid premium deep sanitisation.”

Helpful Report

Posted 2 years ago

Hello, We're very sorry to hear that you are unsatisfied with the service that was carried out. The franchisee has been in touch with us after you raised your complaint and has shown before and after photos of your vehicle to which shows all services have been carried out for your booking. We are very sorry to hear that you feel this has not been the case.

Posted 2 years ago

“One thing to note, Valeters are not Detailers. Anyone who thinks otherwise, please do your research. There's cleaning and there's cleaning. Having had my car Valeted, only on the inside, I couldn't help notice that the products used were heavy-duty household cleaning items. Well known brands. Forgive me for pointing this out, but surely these detergents are meant for other things and not delicate car interiors...In all the job was acceptable, but any good Valeter should be using car cleaning products designed specifically for your car's exterior / interior. I would advise asking them what they products they are using prior to booking. I didn't ask, as I assumed they be in the right kind of items for the job specified.”

Helpful Report

Posted 2 years ago

Hi! We're so sorry you are not happy with the cleaning products used by our valeters. All our valeters are fully trained in valeting, and some of our valeters are additionally trained in detailing, however this is specific to certain areas in the UK. We do train all our valeters to use Karcher, Auto Glym and Auto Smart products. If you could email us at clean@freshcarvaleting.com and we can look into this further and investigate this issue you have raised, however we are glad to hear you are satisfied with the interior valet. - Kirby.

Posted 2 years ago

“The valet service when available is great - but getting one booked inside 6 weeks is impossible”

Helpful Report

Posted 2 years ago

Sorry we are unable to offer you anything at present. We have had the valeter in your area go off road and we are unsure as to when we will be able to confirm booking again.

Posted 2 years ago

“Arrived 30 minutes early which wasn’t really an issue, paid nearly £40 for a valet which stated 40 minutes, she was done in less than half an hour and there was still marks allover which my husband pointed out but she didn’t seem bothered was just trying to rush off, very rushed and unprofessional, my husband went back out and cleaned it himself I took photos of the cloths he used they were black !”

Helpful Report

Posted 2 years ago

Hi, We are sorry to hear that you are not happy with your valet. If you haven't already, could you please email us at clean@freshcarvaleting.com and send us through photos of areas missed and we will look into this for you. We look forward to hearing from you.

Posted 2 years ago

“arrived 25 minutes late and did not do a very good over all job when a few things were pointed out him he said it was all he could do in the time for a standard job, but as far as we are aware a deep clean was ordered and paid for the things that were pointed out would have been sorted in just a few minutes if he had wanted to but said we should have paid for extras.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your review and we are sorry to hear you are disappointed with the service. If you can please take photos of the areas of concern and send them to us at clean@freshcarvaleting.com we will be more than happy to resolve this for you instead. Thanks.

Posted 2 years ago

“Pros: The mould removal worked well and the service was good; he was friendly. Cons: Very basic clean and it was not worth the price I paid.”

Helpful Report

Posted 2 years ago

“I'm sorry I didn't look close enough before he left but overall l am very disappointed with the valet I received this time. Booked for 2pm, he arrived 2 hours late at 4pm for which he apologised and with another person he brought to finish it quicker, finished the valet one hour 20 mins later at 17:20. I Paid £75 for a full valet and found marks on interior where I expected plastic to be back to black. Found 2 marks on bonnet like where bird had splat but still showed through and was obvious. Front Volvo chrome had water marks and not particularly clean so I had to washed and buff this to shine. And when I looked under wheel arches I could see dirt and when I took a cloth to it, dirt fell down onto tyres from all the arches. Overall, felt it was rushed and definitely not done to the standard expected.”

Helpful Report

Posted 2 years ago

HI, thank you for taking the time to review our services. If you would like to send us an email to clean@freshcarvaleting.com we can investigate this further for you. We look forward to hearing from you.

Posted 2 years ago

“Two appointments, (Nottingham) both dissapointing. First appointment left black splashes on white interior trim. Everything else was good and he did offer to come back, fair enough, small error not the end of the world. Second appointment, wheels not cleaned properly - black marks left in between the spokes, missed wiping behind the wing mirror and left smear marks on the mirror itself, water stains all over the rear window and parts of the dashboard were missed. I appreciate they aren't major issues but what is the point in paying if I have to finish the job myself or ask the valeteres to come back? It's poor attention to detail. We won't be using the service again.”

Helpful Report

Posted 3 years ago

Good afternoon! Thank you very much for bringing this to our attention and sorry to hear you felt this way about both appointments booked with us! We would always recommend to check the car with your valeter before they leave as they will be able to touch up on anything they might have missed. I believe a member of our team is in touch with you already to discuss this and we will aim at finding a suitable solution for you. We hope to hear from you soon!

Posted 3 years ago

“Car interior left very wet with puddles in cupholders, took weeks to dry interior out, wouldn't use again”

Helpful Report

Posted 3 years ago

Hi Linda, We are really sorry to hear about your experience with us. When such an issue happens, we would recommend raising it with us as soon as possible so that we can come back for a return visit as soon as possible and make sure everything is fixed as soon as possible. Your valeters were sorry to hear you were not entirely satisfied with the clean and would be happy to come back again to show you their great standards of service! We hope to hear from you again soon! Fresh Car Valeting

Posted 3 years ago

Fresh Car - Mobile Car Valeting and SMART Repairs is rated 4.7 based on 2,235 reviews