Fresh Car - Mobile Car Valeting and SMART Repairs Reviews

Name: Fresh Car - Mobile Car Valeting and SMART Repairs
Address: 29 Stafford Street, Edinburgh, Edinburgh
Rating: 4.68

4.7 Rating 2,235 Reviews

92 %

of reviewers recommend Fresh Car - Mobile Car Valeting and SMART Repairs

Company Reviews

Metrics

Info

4.7

Based on 2,235 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0131 510 7800

Email:

clean@freshcarvaleting.com

Location:

29 Stafford Street,
Edinburgh
Edinburgh
EH3 7BJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Teejay was excellent, punctual, and carried out a really thorough job, dealing with staining on the seats well. He made the interior look like it just came out of the showroom. Highly recommend”

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Posted 5 months ago

Hello SJ, Thank you so much for your fantastic review! We're delighted to hear that Teejay delivered such excellent service and made the interior of your car look like new. Your recommendation means the world to us, and we truly appreciate your kind words! Looking forward to serving you again soon! Warm regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 5 months ago

“Big difference , I got signature valet and Mark did a great job on my car , drive like it's my new car again , thanks Mark”

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Posted 10 months ago

Hello Derek, Thank you for the wonderful review! We're delighted to hear that Mark did such a great job on your car and that it feels like new again. Your satisfaction means everything to us, and it’s fantastic to know we could make a big difference. We can’t wait to see you again for your next service! Best wishes!

Posted 10 months ago

“Danny carried out my full valet last week and I am very pleased with it. It had been a couple of years since the inside had been done and it now smells so good and is so clean! The outside is really shiny and looks amazing. I will be booking again.”

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Posted 10 months ago

Hello there, Thank you for your wonderful review! We’re delighted to hear that Danny did such a fantastic job with your full valet. It’s great to know your car is not only clean but also smelling great! We truly appreciate your kind words and look forward to welcoming you back for your next booking! Best wishes!

Posted 10 months ago

“First time I've used Fresh. Charles did the work, very nice guy who did a great job, very impressed.”

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Posted 1 year ago

Hello Mike, Thank you for your kind review! We're thrilled to hear that you had a great experience with Charles and that you were impressed with his work. It's always a pleasure to know our team makes a positive impact. We appreciate your support and look forward to serving you again in the future! Thanks again!

Posted 1 year ago

“Danny kept me informed about his expected arrival and did a fantastic job on 2 cars when he arrived. Very personable. Keep him topped up with tea and he will be happy too”

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Posted 1 year ago

Sounds like the perfect set up for Danny. Thank you.

Posted 1 year ago

“Great friendly service. Got on with the job at hand. Left the clean and looking great.”

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Posted 1 year ago

Thank you.

Posted 1 year ago

“Very reliable and efficient. As it’s a franchise operation, I appreciate that some franchisees will be better than others. However, if you are less than 100% happy, I can report that an email response to head office’s enquiry if you have been satisfied is all it takes. They then contact the franchise that did your valet and, if you haven’t heard back from them within 48 hours, a 10% refund is offered. I think that’s shows a company with customer satisfaction and loyalty as its priority.”

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Posted 1 year ago

Hello Fran, Thanks for taking the time to leave a review. Customer satisfaction and loyalty is always a priority to us. We do what we can to best help the customer and also our franchises. We apologise for the lack of communication you received from the franchisee, Upon review of the complaint you had raised we felt the refund amount we offered was suitable for the concerns raised. We are glad we could be of assistance to you.

Posted 1 year ago

“Carl arrived on time and set to work on my 10 year old Quashqai and managed to bring it to life. He did a thorough job inside and outside and would have no hesitation in recommending Carl for any car valeting.”

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Posted 2 years ago

Hi Terry, Thank you so much for your review, we're so glad we've managed to bring your car back to life! Thank you for recommending Carl and we hope to see you again in the future - Kirby.

Posted 2 years ago

“Absolutely amazing job on the interior everything was spotless and smelt lovely - the exterior still had a few dirt marks on it but the majority was clean. Thank you Danny :)”

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Posted 2 years ago

“Brendon was professional and polite. Good service but feel it’s slightly over priced. Overall worth it for a treat - was much nicer than cleaning car myself and a much better job!”

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Posted 2 years ago

Thank you for your review. We will be sure to pass on your compliments to Brandon.

Posted 2 years ago

“I was very impressed with the ability to book online, I have anxiety and this made it much easier for me. I was a little taken aback on the arrival to be told there was a pet hair issue inside my car, I rarely take my cats in the car (not a dog as was assumed) and they are usually caged but a couple of times they got out, still not expecting an extra £15 cost for pets inside so I did not go that route. I used to work on a sewage treatment site so it may have been numerous things getting into my car causing dust etc that perhaps looked worse. Anyhow, the man was polite and nice, very thorough on the car and it looked amazing afterwards. Although I did not realise the green on part of my car was algae and needed a special clean so we came to a good deal of him just doing the vehicle wash valet instead of inside too which more than worked for me. I wanted the outside to look good most of all. I would definitely recommend this service.”

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Posted 2 years ago

*Thank you for your kind review and positive feedback. Your words are very much appreciated. We look forward to seeing you soon.

Posted 2 years ago

“Very polite and pleasant Great price for the general valet but a bit overpriced for the add on for the doggy clean Looks like a new car on the outside”

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Posted 2 years ago

Thank you for your 4* review. We are sorry to hear that you think the add on for dog hair removal is a little on the expensive side, this has however allowed the valeter the additional time to ensure your car is to the standard in which you require. We look forward to be given the opportunity to valet for you again in the near future.

Posted 2 years ago

“Arrived in plenty of time, got on with the job at hand, with a very good result. It was difficult to get some of the parts of the car clean but it's adequate. This was a End of Lease clean.”

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Posted 2 years ago

Thank you for your kind review and positive feedback. Your words are very much appreciated. We look forward to seeing you soon and we will aim for 5 star

Posted 2 years ago

“Overall in general the service was quite good. The only downfall was the bottom of the boot it was dirty. There were a few things, nevertheless I am happy 😊”

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Posted 2 years ago

Hi Smiley, Thank you for your honest feedback regarding you valet. Hopefully next time we can secure a five star review.

Posted 2 years ago

“Very good job, friendly staff. Not to sound too boring. " I'll be back ^”

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Posted 2 years ago

Hello, Thank you for leaving us such a lovely review! Looking forward to seeing you again in future!

Posted 2 years ago

“Good work done and Ryan very approachable”

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Posted 2 years ago

Hi Aaron, Thank you for taking the time out to review our services. We will be sure to pass on your compliments to Aaron. We hope to valet for you again in the near future.

Posted 2 years ago

“David did a fab job in a short time”

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Posted 3 years ago

Thank you for taking the time to review our services. We hope to valet for you again in the near future.

Posted 3 years ago

“Very good service”

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Posted 3 years ago

Thank you for your kind review and positive feedback. Your words are very much appreciated. We look forward to seeing you soon and getting a 5 star

Posted 3 years ago

“Great service, on time, friendly, car looked lovely when finished.”

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Posted 3 years ago

Thank you for your kind review and positive feedback. Your words are very much appreciated. We look forward to seeing you soon and getting a 5 star

Posted 3 years ago

“Excellent valet, friendly , polite and efficient service. Dust traces in rubber door seals originally overlooked but Mark corrected this immediately and I wouldn’t hesitate to use again.”

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Posted 3 years ago

Thank you for your kind review and positive feedback. Your words are very much appreciated. We look forward to seeing you soon and getting a 5 star

Posted 3 years ago

Fresh Car - Mobile Car Valeting and SMART Repairs is rated 4.7 based on 2,235 reviews