Fresh Car - Mobile Car Valeting and SMART Repairs Reviews

Name: Fresh Car - Mobile Car Valeting and SMART Repairs
Address: 29 Stafford Street, Edinburgh, Edinburgh
Rating: 4.68

4.7 Rating 2,237 Reviews

92 %

of reviewers recommend Fresh Car - Mobile Car Valeting and SMART Repairs

Company Reviews

Metrics

Info

4.7

Based on 2,237 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0131 510 7800

Email:

clean@freshcarvaleting.com

Location:

29 Stafford Street,
Edinburgh
Edinburgh
EH3 7BJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mark was doing a mini valet and engine bay clean on my car and was a friendly guy and clearly knew his stuff. Car looked great once he was done no complaints!”

Helpful Report

Posted 9 months ago

Hello there, Thank you for your wonderful review! We're thrilled to hear that Mark delivered a great mini valet and engine bay clean for you. It's fantastic to know that his friendly demeanor and expertise made a difference in your experience! We truly appreciate your feedback, and we look forward to serving you again in the future! Best wishes!

Posted 9 months ago

“Great repair by Luke in maidstone Professional work done for a smart repair Recommended”

Helpful Report

Posted 9 months ago

Hello there, Thank you so much for your fantastic review! We’re thrilled to hear that Luke delivered a great repair for you in Maidstone. Our team takes pride in providing professional work, and it’s wonderful to know that you had a positive experience. Your recommendation means the world to us, and we look forward to assisting you again whenever you need our services! Best wishes!

Posted 9 months ago

“I recently booked Fresh Car’s Signature Valet in the Cardiff area for my small city car. At £165 for up to 4 hours of work, it sounded like a premium service — but unfortunately, the results were really disappointing. The interior windows were covered in smears, the dashboard, mirrors, and vents were still dusty, and there were visible soda stains left on the leather seats. My car isn’t new, so I wasn’t expecting miracles — but I did expect it to be properly clean. No smears, no dust, no obvious removable marks. That’s the basic standard, and it wasn’t met. The valeter, Rhys, only spent around three hours on the job, despite the service allowing up to 4 hours. At the time I didn’t think much of it, but given the missed areas, it felt rushed in hindsight. I emailed Fresh Car straight away with photos. Their initial response was just to say that, as a franchise, it’s up to the individual valeter to respond — which didn’t inspire much confidence. Eventually, someone agreed the job wasn’t up to standard, but it still took four working days (and a follow-up from me) to arrange a resolution. Daniel, who came to fix the issues, was polite and addressed everything I’d listed. But since it had been two weeks, I’d hoped for a quick once-over too — instead, he stuck strictly to the complaint, which is fair, but it did feel like a box-ticking exercise rather than real customer care. Colleagues who saw the state of the car after the first clean couldn’t believe I’d paid £165. I’ve now moved to a local garage that charges a third of the price and does a far better job. Fresh Car works through a franchise model, so experiences will vary. But based on mine, I can’t recommend them. I’d downloaded the app and was considering their monthly plan — but I’ve deleted it now and won’t be booking again.”

Helpful Report

Posted 9 months ago

Hello Juan, We sincerely apologise for the disappointing experience you had with our Signature Valet service. It’s frustrating when expectations are not met, especially for a service at this price point. Your feedback regarding the cleanliness of your vehicle is taken seriously, and it's clear we fell short in delivering the quality you expected. Thank you for reaching out to us with your photos, and we appreciate your patience as we worked to resolve the issues. It’s our aim to provide thorough and attentive service, and we regret that it felt like a box-ticking exercise rather than genuine care. We value your input and are addressing the concerns you raised with the team involved to ensure they understand the importance of meeting our customers’ standards. We understand your decision to explore other options, but we hope you'll consider giving us another chance in the future for an improved experience. Thank you for sharing your thoughts, and we wish you the best with your new car care solution.

Posted 9 months ago

“Dave did an amazing job with my car which was extremely dirty as it had been unused whilst I was working away. Would recommend and will definitely be rebooking as it’s easy and convenient to book online.”

Helpful Report

Posted 9 months ago

Hello, Thank you for your amazing review! We’re so pleased to hear that Dave did a fantastic job on your car and brought it back to life. It’s great to know that our online booking made the process easy and convenient for you! Your recommendation is truly appreciated, and we look forward to seeing you again soon for your next service! Best wishes!

Posted 9 months ago

“Danny has done an amazing job with my car, it looks like new!! Fabulous service and definitely recommend. Very friendly and cares about finished result and that you are happy with it. Thank you very much 😊”

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Posted 9 months ago

Hello Carol, Thank you so much for your lovely review! We’re ecstatic to hear that Danny did an amazing job and that your car looks like new! It’s our priority to provide fabulous service, and we’re delighted to know that his friendly approach made a difference for you. Your recommendation truly means a lot to us, and we’re here whenever you need us again! Best wishes!

Posted 9 months ago

“Danny was absolutely spot on, really nice guy and did a fantastic job on my car”

Helpful Report

Posted 9 months ago

Hello George, Thank you for your wonderful review! We’re so glad to hear that Danny was spot on and made such a positive impression with his work. It’s all about delivering fantastic results and great service, and we’re thrilled that he achieved that for you! We appreciate your kind words and look forward to helping you keep your car looking fantastic in the future! Best wishes!

Posted 9 months ago

“I could not believe my eyes when I saw the incredible job Mark had done on my very dirty very neglected car. The wheels looked like new. Everything was thoroughly cleaned and polished. Inside is stain free and not a sign of dust or smudges. The doors even scrupulously valeted. He arrived on time and spent an hour transforming my vehicle. Could not recommend him enough.”

Helpful Report

Posted 9 months ago

Hello S, Thank you so much for your fantastic feedback! We're thrilled to hear that Mark worked wonders on your car and transformed it into such a pristine condition. It’s wonderful to know that he exceeded your expectations with his timely and detailed service. Your recommendation means the world to us, and we can’t wait to help you again with your car in the future! Best wishes!

Posted 9 months ago

“Joe done a banging job on my car, gave it to him a big mess with stained seats managed to make the car look brand new.”

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Posted 9 months ago

Hello there, Thank you for leaving such an incredible review! We're thrilled to hear that Joe worked his magic on your car and transformed it to look brand new again. Making our customers happy with amazing results is what we strive for! We appreciate your support and can’t wait to assist you with your car care needs again in the future! Best wishes!

Posted 9 months ago

“Had danny come and do a deep clean on my truck and it is looking like new would recommend.”

Helpful Report

Posted 9 months ago

Hello Will, Thank you so much for your fantastic review! We're delighted to hear that Danny was able to bring your truck back to life with a deep clean. It's always our goal to leave our customers amazed with the results, and your recommendation means the world to us! We look forward to helping you maintain that "like new" shine in the future! Best wishes!

Posted 9 months ago

“Excellent job done on my minging car, on the hottest day😅 thank you Mark”

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Posted 9 months ago

Hello Denney, Thank you for your awesome review! We’re really glad to hear that Mark did such an excellent job on your car, even on the hottest day! It’s always our priority to deliver top-notch service under any conditions. We appreciate your kind words and look forward to helping you keep your car looking its best in the future! Best wishes! 😅

Posted 9 months ago

“Fantastic job done! Thanks very much”

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Posted 9 months ago

Hello Stephanie, Thank you so much for your fantastic review! We’re thrilled to hear that you were pleased with the job done. It’s always our goal to provide stellar service, and your kind words validate all the hard work we put in. We can’t wait to see you again for your next car pampering! Best wishes! 🌟

Posted 9 months ago

“Oh my GOODNESS!! From start to finish, doing business with Fresh Car was an absolute treat!! I’m so very happy. I came with a bit of an impossible challenge: to help with removing mold out of my little Audrey, a 16 year old convertible beetle, that needed some urgent TLC. Communication with Fresh car was was very clean and easy. Fast reply time and very patient with my many questions. As a new driver, who’s never hired a valet before, this made the process very easy and enjoyable. Danny took care of my Audrey, and worked tirelessly to make sure she sparkled on the inside. She looks show room worthy, and for a 16 year old car, that is absolutely incredible. A couple of hours with Danny on your car will easily shave a few years off of any car’s life cycle. Audrey came to me with a bit of a musty smell that no matter what I did, scrubbing for hours, and countless air fresheners all over the dashboard. I couldn’t get it out. After Danny, she smells like toasted marshmallows, and looks like one too. Bright beige, glossy and very welcoming. My car is whiter than my teeth now. I’m so happy!!! Danny was also SO LOVELY!!! I can’t begin to explain how wonderful and attentive he is. He has boundless knowledge when it comes to car upkeep, and he happily gave me so many tips and good advice on how to pamper Audrey even more. He even gave me a washing glove and drying towel. Thank you so much Danny!! 🧡🧡🧡 It was an absolute pleasure doing business with Danny. I will 100% be recommending him to every car owner I know. And that’s a lot of people. Thank you so much!! 🧡🧡🧡”

Helpful Report

Posted 9 months ago

Hello Darci, Wow! Thank you so much for your fantastic review! We're over the moon to hear that you had such a wonderful experience with Danny and that he was able to give Audrey the TLC she so desperately needed. It's amazing to know that you found the communication clear and the process enjoyable, especially as a new driver. Danny's dedication really shines through, and we’re thrilled to hear that he not only transformed Audrey's appearance but also shared his knowledge and tips with you—he's truly passionate about what he does! And that toasted marshmallow smell sounds delightful; we love making our customers’ cars feel fresh and inviting. Thank you for recommending us to your friends! We can't wait to welcome you back for more car pampering in the future. Best wishes! 🧡

Posted 9 months ago

“Booked , had no confirmation email, had to cancel to rearrange a different day but wants payment again and they don't respond to email or live chat plus no telephone number to contact them”

Helpful Report

Posted 9 months ago

Hello Sam, We're sorry to hear that no confirmation email was received, This can sometimes go into spam or junk folders. I can see that our team did try responding back to your emails and live chat message to assist you in being rebooked with no double payment applied but unfortunately no response was received from our attempted correspondence, Again it could be possible that our emails went to your spam or junk folders and the live chat was no longer active on your end once we had responded. I can see that the refund was processed back to you as we did not have a date which was suitable for you, We hope that the refund will reach your account soon, Please reach back out to us if this has not been received after 5 working days. We're sorry for any inconvenience.

Posted 9 months ago

“It was so easy to book in and I didn't have to wait long either. I booked in for the internal and external valet package and it was clear what was included. Danny called me when he was on his way which was really helpful and he cracked straight on. He's done such a fantastic job, the car looks brilliant and ready for me to now sell. We'll definitely be booking him again in the future.”

Helpful Report

Posted 10 months ago

Hello Beth, Thank you so much for your amazing review! We're delighted to hear that booking was easy and that Danny's efforts left your car looking brilliant. We take pride in our clear communication and hard work, and it’s fantastic to know that you found everything from booking to service so smooth. We can't wait to assist you again in the future! Best wishes!

Posted 10 months ago

“Tommy &Josh valeted my car today. Am very happy with the clean of car inside and out sparkling now. And they are both very professional and polite and easy to chat to. Well done guys . Shall use you again in future. Liz”

Helpful Report

Posted 10 months ago

Hello Liz, Thank you for your wonderful review! We're so glad to hear that Tommy and Josh left your car sparkling and that you found them to be professional and friendly. We always strive to provide a top-notch experience, and it’s fantastic to know it resonated with you. We look forward to welcoming you back for your next valeting session! Best wishes!

Posted 10 months ago

“I had my car booked in and was given less than an hours notice that it was cancelled and rebooked it. Yet again less than an hours notice and it was cancelled again wouldn't recommend them and when I said don't bother I was told I was rude .”

Helpful Report

Posted 10 months ago

Hello, We sincerely apologise for the inconvenience you experienced with your bookings. It is completely unacceptable for you to receive last-minute cancellations, and I understand how frustrating this must have been, especially when you were counting on our service. Please know that your feedback is crucial, and we are addressing this with the franchise responsible for communication and scheduling. We aim to provide a reliable service, and it’s disappointing to hear we did not meet your expectations. It’s never our intention to make any customer feel rude for expressing their frustrations. We deeply value your input and are striving to improve our processes. Thank you for bringing this to our attention, and we truly hope to regain your trust in the future.

Posted 10 months ago

“5 stars! Mark was very professional and worked so hard- literally from morning to night on both cars. Now they look and feel the same as the day I got them. Engine clean, clay bar, leather beautiful, steering wheel feels new!. Showroom ready. Incredibly impressed. If I could afford it I’d do the same thing every month. Feel terrible though- not even a biscuit for the man! Apologises;). Thanks for all the hard work! See you again.”

Helpful Report

Posted 10 months ago

Hello D, Thank you so much for your incredible review! We're thrilled to hear that Mark's hard work made both your cars look and feel showroom ready. It's always our goal to provide a professional service that leaves our customers amazed, and your feedback truly highlights that. No need to feel bad about the biscuits—just knowing that you appreciate his effort is more than enough! We can't wait to see you again for your next car pampering session. Best wishes!

Posted 10 months ago

“Excellent job. Arrived on time ,nice chap.”

Helpful Report

Posted 10 months ago

Hello Anthony, Thank you for your fantastic review! We're thrilled to hear that you were pleased with our service and that our team member made a great impression. We pride ourselves on punctuality and friendly service, and it's wonderful to know that it made a difference for you. We look forward to serving you again! Best wishes!

Posted 10 months ago

“Really disappointed. Booked an internal valet over a week ago which I need to get lease car ready to return in 2 days time. All good until this morning the guy messages to say that as its raining he wont be able to do it today due to bad weather and to rebook in a weeks time. When I say its an internal valet and we have a garage he then says he's got too many jobs and won't be able to get to us as he has too many jobs. I then said he shouldn't have accepted the job but seems he is given them by the Fresh Hub. Actually its really appalling service - they could have cancelled last week. Not only does it leave me struggling to get the car done in time but also I had rearranged my whole workday to be available. No apology - just excuses and lies (its not raining!)”

Helpful Report

Posted 10 months ago

Hello Ian, We are truly sorry to hear about your experience with one of our franchises. It’s completely understandable that you would be frustrated given the last-minute cancellation, especially considering your tight timeline for returning the lease car. We pride ourselves on providing excellent customer service and clearly, we fell short in your case. I appreciate you bringing this to our attention as we will discuss this directly with the franchise in question and we apologise for the lack of communication and the inconvenience it caused you when you rearranged your day. Weather can sometimes impact our operations, but it is our responsibility to provide clarity on your booking and ensure we honor commitments, You should be provided with updates in a reasonable timeframe and it seems like this had fallen short on this occasion. The franchises have complete control of their own diary, We are simply just a booking platform that provides you with a service where you can book. The franchise is responsible for their operating days/hours and communication with customers. We once again apologise for the distress this situation may have caused.

Posted 10 months ago

“Ben was so helpful and forthcoming! To make sure he did a thorough job he went the extra mile for me, without adding any extra charges. Will definitely be using Ben again! Super friendly and great service!”

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Posted 10 months ago

Hello Lauren, Thank you for your amazing review! We’re delighted to hear that Ben went the extra mile for you and provided such friendly service. It’s wonderful to know that you’ll be coming back to us; we can’t wait to help you again! Best wishes!

Posted 10 months ago

Fresh Car - Mobile Car Valeting and SMART Repairs is rated 4.7 based on 2,237 reviews