Fresh Car - Mobile Car Valeting and SMART Repairs Reviews

Name: Fresh Car - Mobile Car Valeting and SMART Repairs
Address: 29 Stafford Street, Edinburgh, Edinburgh
Rating: 4.68

4.7 Rating 2,235 Reviews

92 %

of reviewers recommend Fresh Car - Mobile Car Valeting and SMART Repairs

Company Reviews

Metrics

Info

4.7

Based on 2,235 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0131 510 7800

Email:

clean@freshcarvaleting.com

Location:

29 Stafford Street,
Edinburgh
Edinburgh
EH3 7BJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quite a poor result. Very disappointing. I paid for a full valet. The man arrived very early, rushed the job and did a poor job. A rip off.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your feedback, and I’m truly sorry to hear that your experience did not meet your expectations. We strive to provide a high-quality service, and it’s disappointing to learn that the job felt rushed and incomplete. Your concerns about the quality of the valet and the service received are important to us, and I assure you we will address this with our team. We appreciate you bringing this to our attention, as it helps us improve. Should you decide to give us another chance, we are committed to providing a much better experience. Warm regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 5 months ago

“Thanks to Glenn car was with a bad dent repair was perfect I would recommend him again thanks”

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Posted 9 months ago

Hello John, Thank you for your feedback! We're glad to hear that Glenn was able to perfect the dent repair on your car. Your recommendation means a lot to us, and we appreciate you taking the time to share your experience. If you need any further assistance in the future, don’t hesitate to reach out. Best regards!

Posted 9 months ago

“Excellent valet service yesterday from Kevin in East Yorkshire - very good job done at a sensible price. Looking forward to booking him again”

Helpful Report

Posted 1 year ago

Hi John, Thank you for your kind words about Kevin's service! We're thrilled to hear that you were pleased with the job and found it to be good value. We look forward to welcoming you back for your next booking. Is there anything that can be done better that would change your review from 3* to 5*? Let us know and we can feed it back to Kevin!

Posted 1 year ago

“I had a booking on Saturday and i intended on booked every month but as good as the valet was I will not be re booking I had Mark and I felt he was quite unprofessional I had a coffee cup and plastic box in the passenger side of the car and before actually looking inside my car he said "you will have to move aw that shite" I was actually shocked and asked twice that if he didn't want to do the valet he didn't have to. I got the impression he couldn't really be bothered not only that he left the rubbish on my drive after he left good valet not so good customer service swearing and smoking is not something I'd say was very professional. Thanks I will try another company.”

Helpful Report

Posted 2 years ago

Hi Karen, We are sorry to hear that it is not the valet but the valeter that dampened your experience with us. If you would like to share more detail with us to allow us to look into this for you, please do email us at clean@freshcarvaleting.com. We look forward to hearing from you.

Posted 2 years ago

“Booked a mini-clean twice. The first time was prior to selling my late partner's vehicle, he was a heavy smoker & keen fisherman/car booter, so his car was, frankly, minging. The chap turned up on a freezing day & suggested we reschedule, which we did & he returned a week later & did a fabulous job for the price. The car was ash- & mud-free, smelled nice & lovely & clean inside. So far, so good. About 8 months later, I decided to treat my own car to a mini-clean. I am a non-smoker, no-one has ever smoked in my car, I do not fish, but I also hate cleaning the interior (hence paying someone else to do it!). So my car is mostly dusty, with assorted gravelly bits on the floor, etc. Seats are clean. The guy who turned up this time around, first he rang me to inform me that there was no car outside my house (he was at the wrong house - wrong street in fact, though he seemed reluctant to believe this), then he said the car actually needed a full valet clean, costing £90 PLUS an extra charge for dog hair removal. I don't have a dog (I do have cats, who occasionally travel in the car IN A BASKET, I'm not sure why this should incur the same extra cost as a car covered in Malamute fur). He then said he didn't have enough time for the full valet at that time, and rebooked for the following week. Fortunately head office responded quickly & fairly to my request for a full refund & I can take my dusty car elsewhere”

Helpful Report

Posted 2 years ago

We are sorry to hear that you were unhappy with your valeter on the day. We are glad we were able to resolve the issue quickly and we hope that you will return to us again in the future to allow us to show you what we can do. We apologise for any inconvenience caused.

Posted 2 years ago

“Booked a full valet for the 1st time through Fresh. Guy turned up on time, lovely guy. Was expecting a full wash but he went round with bottles of products spraying the car, didn't see a hose come out at all. He forgot to do inside the fuel flap, which he did do when it was pointed out to him. Had to do some of the inside of the car again as you could still see fingermarks on the touch screen. High glossed area's were not buffed and had wipe marks left, cup holders still had spillage marks. Requested a receipt but still haven't received it and need it for expenses.”

Helpful Report

Posted 2 years ago

Hi Nikki, We are sorry to hear that you had some issues with your valet. If you have photos, please do send them through to us and we can look to investigate this for you. If you paid in advance for your valet, please do email us at clean@freshcarvaleting.com and we can send you out a receipt. If you paid the valeter directly, we can chase that up for you also if you email us. We look forward to hearing from you.

Posted 2 years ago

“Unfortunately I was left a disappointed first time customer that's why I gave 3 star rating there where area's inside the car that hadn't been touched with the hoover other area's like centre column compartments I emptied for cleaning, not done, back seats were not lifted to hoover under I lifted car matts in the back lovely and clean, but when removed car matts a different story not very clean there where a couple of other area's missed if the front seats was moved forward they would have cleaned but they weren't considering I paid £140 and they mention in there advert they clean cars to show room condition sorry not this time won't be using them again.”

Helpful Report

Posted 2 years ago

Hi Mark, Thank you for taking the time to feedback your experience with the Franchise in which valeted for you. If you haven't already, please do send us through some photos of areas missed and we will discuss this with the Franchise. If you could send the photos through to clean@freshcarvaleting.com

Posted 2 years ago

“Was over half an hr late turning up, which isnt an major issue. But then a AutoGlyn van turned up and he was with them for 10 to 20 minutes. Ended up not spending the time and energy in valeting the car. Plastics looked the same and dash sheen was not applied, so still looked dull. Noted a few bits left under drivers seat, so not properly hoovered. Boot wasnt cleaned or hoover even though it was empty! Cost £160 and was suposed to be a show room finish. Had used this company twice a valet done twice. The first valet was great, it was the second valet (a different bloke) who wasnt that good. I ended up hoovering it and cleaned and bought a sheen to use on the plastics. Wouldnt now use again.”

Helpful Report

Posted 2 years ago

“I'm waiting on confirmation about a valet I applied for”

Helpful Report

Posted 2 years ago

Hi, if you could please email us regarding the issue in which you are talking about in your review we will more be more than happy to assist. Please email us at clean@freshcarvaleting.com.

Posted 2 years ago

“Car is lovely and clean, including the child seats, but I did specify that my wife was working nights and not to be woken, which was ignored. Hope you don't need a doctor who isn't concentrating because they've not slept..”

Helpful Report

Posted 3 years ago

Thank you for your kind review and positive feedback. Your words are very much appreciated. Sorry we disturbed your wife whilst sleeping! We will aim to do better next time We look forward to seeing you soon and hopefully a 5 star review

Posted 3 years ago

“Good job, worth the money, except ... being as PHEV, the car systems run on a 12 volt battery and he used the car heater to dry the inside after cleaning (and the radio for entertainment, I think) during the clean ... This meant that after he left I went to the car to find that the 12 volt battery was completely dead. All operating systems, including ignition, absolutely dead. Being in the boot and with the boot automatically locked I couldn't access the battery to charge it without starting the car first (to unlock the boot), but I couldn't get it started because it uses the 12 volt battery to fire the engine. I had to find someone to borrow jump leads from and get another car to do jump from. It turned out it wasn't all as simple as that but, very long story short, in the end I did manage to get the car started and the 12 volt charged, but the process took two days in all and fortunately when the lease company came to collect the car it did start and they were able to drive it away ... but, my God, that was so unnecessarily stressfull!!”

Helpful Report

Posted 3 years ago

Thank you for taking the time to feedback your experience with us. We are sorry to hear the issues in which you faced with your battery. We will make the valeter aware to inform customers that charging your car afterwards is strongly advisable.

Posted 3 years ago

“Last time when I used your services I was amazed! More than perfect, the car was top cleaned, my driveway was cleared from the chemicals used, the car smelt very nice This time I had to call back the man, my settings for heating was overwritten, the car inside smelt terrible, the driveway the day after has still many chemicals still there, white big fluff everywhere. When the man arrived je moan at the dog hair on the passenger seat, yes one of the reason for having the car cleaned inside is the dog hair on the passenger seat, so I had to pay more, did he top up liquid as paid for? I dont think so. He phoned previously because he wanted to come earlier. So I am not so sure I will hire your services again. You are asking totally unrelated questions such as delivery. This was car valeting not delivery!”

Helpful Report

Posted 3 years ago

Hi there, We are really sorry to hear you were not entirely satisfied with your valet. As stated you have had excellent service from us in the past so we would hope that this can continue as we aim to provide the best service possible. Please bear in mind you can select your preferred valeter who done an amazing job previously. We hope to see you soon! Fresh Car Valeting

Posted 3 years ago

“How Fresh Car Vateting doesn't make me happy...when you join the car club!; You pay a monthly subscription but you cannot book the next month's valet UNTIL your next monthly payment is made. It is 'converted from a payment into a token', whatever that means. The app isn't friendly. The valeting is excellent!”

Helpful Report

Posted 3 years ago

Hi there! Thank you so much for taking the time to leave us a review. We are sorry to hear you found our app difficult to use and we are currently working on some improvements for the next versions, thanks to feedback like yours. We are delighted however that you found our valeting great as this is at the heart of what we do! We look forward to seeing you again soon!

Posted 3 years ago

“Very good job in time allocated. However, I paid £15.00 for dog hair removal that took an hour and rest had to be rushed to fit everything in. Also access to power supply and water was required.”

Helpful Report

Posted 3 years ago

Hi Helen, Thank you for your review. If you would like to send us any additional information regarding your valet, please do email us at clean@freshcarvaleting.com. Those pesky dog hairs do take up some amount of time. But you wouldn't change that as they are amazing!

Posted 3 years ago

“Lovely chap car sparkling only thing still getting damp bum. Could have done with longer on the blower as it's now five days”

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Posted 3 years ago

“Exellent service with Jon highly reccomend”

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Posted 3 years ago

“Average. Winscreen was still filthy, was supposed to come back to do it but never heard from him again.”

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Posted 3 years ago

“It was a good but not a great valet. I was disappointed that the interior glass and not been cleaned properly. The door and boot lid checks were not cleaned at all. The valet was definitely not done to a showroom standard.”

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Posted 3 years ago

Fresh Car - Mobile Car Valeting and SMART Repairs is rated 4.7 based on 2,235 reviews