Fresh Car - Mobile Car Valeting and SMART Repairs Reviews

Name: Fresh Car - Mobile Car Valeting and SMART Repairs
Address: 29 Stafford Street, Edinburgh, Edinburgh
Rating: 4.68

4.7 Rating 2,238 Reviews

92 %

of reviewers recommend Fresh Car - Mobile Car Valeting and SMART Repairs

Company Reviews

Metrics

Info

4.7

Based on 2,238 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0131 510 7800

Email:

clean@freshcarvaleting.com

Location:

29 Stafford Street,
Edinburgh
Edinburgh
EH3 7BJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful service”

Helpful Report

Posted 2 years ago

Hi, We understand there has been an issue with your booking today which we were very sorry to hear. We are looking into this for you and a member of the team will be in touch with you to help resolve this.

Posted 2 years ago

“I booked a full valet and was texted on the day to say the gentleman had a problem with his hose and pressure washer and had to go to Bristol to get it fixed. He said he could still do the valet but later that day, if it got fixed. Sadly it wasnt fixed in time so we rearranged for another date and time. That day and time arrived but I didnt receive any contact and no one arrived. I waited, and when I chased, I got no response. I contacted the office and explained what had happened and all I received was an automated email saying a full refund had been issued to me. No acknowledgement of what had happened, no apology, no explanation, nothing. I'm grateful for the full refund but for me, it was awful customer service and I definitely wont be recommending or using this company again.”

Helpful Report

Posted 2 years ago

“Unable to book a valet as the web site does not function. This has happened twice before and I have had to send an e mail instead. On the web site, whatever date you choose, they tell you it is unavailable.”

Helpful Report

Posted 2 years ago

“Really poor clean from this company, the valet didn’t even show me around the car to see the work he had done. I expect this was due to the dirty areas which he completely missed. I had to get it cleaned again. I contacted their customer services too who were equally as useless.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to feedback your experience with us. We can see that the Franchise owner has been in touch directly with you to resolve this issue. If you have any outstanding issues and would like us to look into this for you, please do get in touch.

Posted 2 years ago

“Manchester area Never arrived didn't even send a message to let me know”

Helpful Report

Posted 2 years ago

We are really sorry to hear that your valeter never arrived. It appears there was a glitch which accepted the booking without allocating it to a valeter. I believe a colleague has been in touch to offer to reschedule your appointment with a discount and we do hope to hear from you soon!

Posted 2 years ago

“Big disappointment take 10 hour to doing smart repair and all what I'm get it was the panel paint with the wrong color over sprays on other panels and seals.”

Helpful Report

Posted 2 years ago

Hi Ralph, We are really to hear that our services were not up to standards. We have sent you an email to discuss this directly with you as we could not find a booking under your name. We hope to hear from you soon to get to the bottom of this!

Posted 2 years ago

“I purchased a signature valet for my Land Rover Disco 4. This is only used on the road never off road. The franchise operator never did half the jobs listed, he never cleaned the head lining. He didn't use 'back to black' on any plastic. Door shuts still have road dirt. Wheel arches are still dirty. Boot hinges have grass in them, never hoovered. Black leather seats now look grey and 'foggy' he didn't moisturize them. Smears on windows. Dust left in door pockets, never hoovered. Very poor service. Response from Fresh was, results vary depending on age of car, my car is in very good condition and mud, grass. dust and cob webs in hinges doesn't take long to clean. Very disappointed, I would not recommend Fresh. I would have liked to talk to Fresh about this but no offer of a call or number provided, they hide behind email.”

Helpful Report

Posted 2 years ago

Hi Jeff, Sorry that you are unhappy with the valet in which you have received. We can see you have been corresponding with our team and your case has been escalated. We will be in touch. If you would like to talk to someone here at Fresh, we are more than happy to do so. You can contact us on our local number or we will be in touch with you when we have a resolve. We look forward to chatting with you.

Posted 2 years ago

“I just had a valet out, booked to do a signature package + engine bay clean. First off, he was about 40 minutes late from the 8am start time. Then, just now at 12:15pm he's told me its too hot and he's not feeling well so is cutting the valet short, it's 17 degrees outside. While he's done the outside of the car, the interior is not done, it hasn't been vacuumed at all, none of the seats cleaned, nothing inside as per the signature service has been done, and he's left me no choice but to just accept he's now leaving, I can't force him to stay now can I. Didn't even offer to come back at another time. While he said he'll process a £50 refund (£160 booking), I'm pretty annoyed to be honest with the whole experience. I've now go to still go and get the interior done somewhere else. To be honest, I get the feeling he's just having me on and he's running late for another appointment, if he was sick, fine, come back and finish it off another day. Don't just leave and say sorry, but that's it.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to review your experience with us. We believe we have been chatting with you. Hopefully your valet will be completed as requested in the near future. The valeter will be in touch directly.

Posted 2 years ago

“Not good value for money at all. I could have done better myself in half the time. Your employee did not seem to notice the dirty wheel hubs or mud in the wheel arches. My wife had to show him how to clean and what to clean. The inside was barely adequate with back shelf not cleaned. I could not believe that for £80 there was no waxing. We feel thoroughly over-charged and will not be returning or recommending.”

Helpful Report

Posted 2 years ago

Hi Dan, We are sorry to hear this. If you haven't already, please email us photos of areas you believe that were missed and we will be happy to investigate this for you. Please email us, clean@freshcarvaleting.com. We look forward to hearing from you.

Posted 2 years ago

“Absolute rubbish service I got. Paid over £115 for Interior Deep Clean & Full Sterilization Cat B, not even close to finish the job. Done within 1hr, even it says 3hr job. Only vacuum, wipe and exterior wash nothing else to what it was advertised and for slap on the face the company employee gave £10 for a fund? What a joke, never recommend it at all.”

Helpful Report

Posted 2 years ago

Hi, We are sorry to hear that you are unhappy with the valet in which you received. If you haven't already, please do contact us at clean@freshcarvaleting.com and we will be happy to investigate this for you.

Posted 2 years ago

“When the Guy turned to up clean our motor home he was clearly upset and embarrassed, as he had been given the wrong information and therefore did not have the right equipment or materials for the job. I even had to provide and foot the ladder for him to wash the roof. Since then we have not even been able to get a receipt for the work, never mind the compensation offered.”

Helpful Report

Posted 2 years ago

Thank you for the five star review. We are pleased to hear that you had a great experience with Fresh and that the valeter did such a great job on your vehicle. We look forward to seeing you again soon.

Posted 2 years ago

“Used the Essex branch of FRESH. Paid £150 for the signature interior and exterior valet. Sadly the results were pretty poor. The interior is cleaner thean before but nowhere near " showroom condition'. Also as the fabric dried areas have white residue on. The exterior clean was also poor, almost half the listed steps were not carried out. No evidence of waxing or clay bar treatment despite them coming back to wash it again after I complained. All in all I am extremely disappointed, and would not recommend using this company especially if you are based in Essex.”

Helpful Report

Posted 2 years ago

Hi AG, We are sorry to hear that you were not happy with the service provided. We can see that your valeter had returned but we have no correspondence from you since. If you would like to investigate this, please do contact us at clean@freshcarvaleting.com. We look forward to hearing from you.

Posted 2 years ago

“Terrible experience. Will never use again.”

Helpful Report

Posted 2 years ago

Hi Gavin, We are sorry to hear this. I can see that you have been in contact with one of my co-workers as we looked to resolve the issue with you.

Posted 2 years ago

“Poor service. Shoddy clean inside and out. Smeared windows and what marks inside. Polish on windscreen from dashboard. Car window rims were not cleaned properly, seats cleaned and looked great when finished as not dry but dried out worse tan prior to clean Complaint made and no response in 4 weeks Would never use again”

Helpful Report

Posted 2 years ago

Hi Lisa, We are sorry to hear that your valet with us wasn't quite the experience in which you were looking for. We have spoken with your valeter regarding this issue and will be in touch.

Posted 2 years ago

“Second no show in one week. Last week they cancelled a few hours ahead of time as it was 'too cold'. Today they cancelled with 10 mins to spare due to 'van trouble'. I'm self employed so have now lost a whole day's wages waiting in vain for valeters to turn up when they said they would. Avoid.”

Helpful Report

Posted 2 years ago

We are sorry to hear about this and would like to make it up to you in any way we can! We have a few valeters in your area and would be delighted to book you in with one of them at a discounted rate.

Posted 2 years ago

“Never use this company is a scam especially if you’re a foreigner please stay away from this scam from the north”

Helpful Report

Posted 2 years ago

Hi Tongai, A member of our team has been in touch with you to discuss this matter directly. The operator has confirmed that all aspects of the full valet were carried out on your vehicle. Unfortunately, with the vehicle not having any mats or seat covers as protection to the day-to-day elements in which you work in, the franchise owner was unable to restore some aspects of your vehicle as the surfaces are damaged. We understand the conversation had to be cut short due to threatening behaviour over the phone towards our operator and one of our team members. Please note we have a zero tolerance policy towards abuse and foul language and this is the reason why we were unable to come to a better resolution with you. Fresh Car Valeting

Posted 2 years ago

“AWFUL 👎 AWFUL 👎 AWFUL 👎 AWFUL 👎 AWFUL 👎 Never again”

Helpful Report

Posted 2 years ago

We are sorry to hear that you are unhappy with the service provided. If you haven't already, please do email us a clean@freshcarvaleting.com and we will look to assist you with regards to any issues you have faced. We look forward to hearing from you.

Posted 2 years ago

“Book for a valet ..hour and half late ..cleaned inside missed the roof lining..lost the tie that straps the parcel shelf up..cost £127 ..I called emailed pictures over but no response..wouldn't recommend”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to review our services. I believe we have been chatting through email today and we have requested your valeter get in touch with you to address any issues in which you have faced. Hopefully this will be resolved in a timely manner for you.

Posted 2 years ago

“Turned up 1 hour late no explanation. Was supposed to take 3 hours for the valet did just under an hour. Didn’t do half of what I paid for. Spoke to fresh car and they didn’t help. Overcharged and underperformed. Never ever again.”

Helpful Report

Posted 2 years ago

HI, Thank you for taking the time to send through a review. Our system shows the last valet we carried our for you was in September 2022, is this correct? We apologise if you feel this wasn't dealt with correctly. We work as an intermediary between valeter and customer and our aim is also to ensure a fair outcome with any complaint in which we receive.

Posted 2 years ago

“Firstly, this is not a dig at Freshcar. Just my honest experience. I can see by the reviews that the majority of users were highly satisfied with the service. I went for the full valet, "brings your car to showroom condition" Dan was on time, with a small child in tow. He got to work immediately and , as it was at my workplace I left him to it. He finished the job more than an hour and 20 minutes earlier than scheduled. I checked the car inside and out and noticed areas that were "NOT to showroom condition" The wheels weren't clean between spokes, carpet in driver footwear not cleaned, areas between seats and consol not even touched, marks where sticky residue were had not been cleaned off and biggest error of all, windows not rolled down so tops of glass were still dirty! To say I was disappointed with the service is an understatement, I was fuming. With an engine bay clean too, this had cost me £160! I contacted head office and agreed a £40;reimbursement but in all honestly the job still cost me £120 and I could've had the same job done at a local drive in wax and wax. Oh! Seats were ringing wet and took almost a week to dry out! The car was full of condensation this whole time. The car now smells damp instead of fresh and clean. Would I use again? Based on my one experience, no I wouldn't. It was a poor service carried out by someone who's heart didn't seem to be in it. A great shame. I gave a single star based on the refund I received.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review our services. If you haven't already, could we ask that you email us to inform us directly of the issues you have faced? If you could email us at clean@freshcarvaleting.com. We look forward to hearing from you!

Posted 2 years ago

Fresh Car - Mobile Car Valeting and SMART Repairs is rated 4.7 based on 2,238 reviews