Fresh Car - Mobile Car Valeting and SMART Repairs Reviews

Name: Fresh Car - Mobile Car Valeting and SMART Repairs
Address: 29 Stafford Street, Edinburgh, Edinburgh
Rating: 4.68

4.7 Rating 2,238 Reviews

92 %

of reviewers recommend Fresh Car - Mobile Car Valeting and SMART Repairs

Company Reviews

Metrics

Info

4.7

Based on 2,238 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0131 510 7800

Email:

clean@freshcarvaleting.com

Location:

29 Stafford Street,
Edinburgh
Edinburgh
EH3 7BJ

Write Your review

Tell us how Fresh Car - Mobile Car Valeting and SMART Repairs made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got my car valet was not happy as it wasn't done to the standard that they say”

Helpful Report

Posted 2 years ago

Hi! We're so sorry you're not happy with the valet you had carried out. We do believe we have offered a revisit to fix any issues you raised with us. Please feel free to contact us back on clean@freshcarvaleting.com if your valeter is yet to organise a revisit with you and we will get this sorted asap. Thank you.

Posted 2 years ago

“I was very unhappy with my car valet. The out side of the car was cleaned. But the inside was not cleaned or even hoovered. I did not see it straight away as I was at work & had paid over upfront. I complained to the customer service team & was told they sub out to a franchise & it was not their problem.In fact they were quite abrupt & unhelpful. They said the valeter would call me but didn’t . I definitely would not get my car cleaned with this company.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review your valet with us here at Fresh. We can see you had booked a mini valet which assigns 1 hour to our valeters diary. Our valeter informed us he stayed almost two hours to conduct the valet to get your car to the level in which he did. We are sorry you feel that the level of valet in which was carried out was not to your expected standard. We have asked the Franchise owner to get in touch directly with you to discuss your valet.

Posted 2 years ago

“OMG what a joke of a company this is. Booked a full £78 valet to be done at 12:30. Guy turned up well after 1pm. Hasn’t shampooed the front seats.. Hasn’t hoovered the inside. Hasn’t washed the outside. Hasn’t washed the wheels. Hasn’t washed the windows. And left to pick his son up from school. Said he *might* be back to finish the job. And the head office ? Less than useless. Not our problem it’s his business so we can’t refund you. It’s up to him. Avoid avoid avoid avoid avoid. Did I say avoid. Total rip off”

Helpful Report

Posted 2 years ago

Hello, Sorry to hear you are not happy with the service you received. We cannot issue any refunds without Liaising with the franchisee and finding out what has happened on the day. The franchisee explained that he had a childcare issue that he had to attend to and that he may be able to come back today to complete the valet or first thing in the morning if the daylight was going to be an issue as he is aware your car is going to be getting sold at the weekend. This was also explained to yourself. The franchisee had no intention of leaving your car unfinished but had to take priority with his child. I believe that the franchisee has already spoken with you and re-arranged to finish the valet first thing tomorrow morning to which you have agreed to. If there is anything you would wish to discuss further you can send us an email to clean@freshcarvaleting.com

Posted 2 years ago

“Worst customer service. Horrible man I dealt with named Alex. Treats women awful.”

Helpful Report

Posted 2 years ago

Hello, I'm very sorry to hear you are unhappy with the service you received. Please could you email us at clean@freshcarvaleting.com with some more information with regards to this so we can have this looked into for you?

Posted 2 years ago

“Amil the man valeting my partners car tried to pressure her into paying more than had already been agreed on the website bare in mind he said he could not do an external clean which had also been booked in. He then goes on to tell her that one of her colleagues had ‘pissed him off’ not professional at.”

Helpful Report

Posted 2 years ago

Hello Kieran, We are very sorry to hear that your partner had a bad experience with an operative who works under our brand. The operative spoke with your partner on the day and advised that the package booked via the website was not a suffice package for the valet that the car required. We have responded to an email with regards to this booking if your partner could have a look and respond to us if she would like to discuss anything further. We would like to pass on our apologies if your partner felt pressured in any way.

Posted 2 years ago

“I purchased a second hand car for my partner for christmas, she's still a learner so this was to be her first car. As my children would be in the car when she passes, I wanted to ensure the car was clean and sanitary so I purchased Fresh Car's highest package. The operative arrived when he should and was very pleasant, and on the face of it, did a great job. Unbeknown to me at this point, sections had been missed and left completely disgusting. As I didn't report this within 48 hours, fresh car have refused to do anything about it.”

Helpful Report

Posted 2 years ago

Hi Sam, We're really sorry to hear you were unsatisfied with your valet. Unfortunately the area missed was a fold down arm rest on the back seat which was missed due to the valeter not being aware of this being inside the vehicle. We are happy to look into complaints, however as stated in our T&Cs we do require that all complaints are sent into us within 48 hours of the valet being completed and unfortunately your complaint came in 19 days after. We do express our apologies for this. On this occasion the valeter did return and rectify this issue for you and we hope you are happy with this revisit.

Posted 2 years ago

“I've paid £150, for 1 of the top premium packages, and I just want to say that I'm very disappointed for the job they did. I'll never ever go for them services again. The ground, roof, dashboard, so many places... a big NO!!!!! Never again,”

Helpful Report

Posted 2 years ago

Hi Marius, We're so sorry to hear that you're not happy with your valet and we would be want to look into this for you, please could you email us at clean@freshcarvaleting.com and we will get this looked into asap.

Posted 2 years ago

“Booked for 2 cars, said valeted was on route , no show, but they charged 50% cancellation fee!!!”

Helpful Report

Posted 2 years ago

Hi! We're so sorry you're unhappy with your experience. Unfortunately we received communication from yourself whilst our offices were closed to cancel the appointment, which was with less than 24 hours notice and the valeter was already on his way. Once we had got your message over to the valeter, they had turned back, understanding you had asked to cancel, which would incur our 50% cancellation fee. We notified this to you, and you asked for the valet to go ahead to avoid incurring this charge, however it was too late for the valeter to come to you due to other bookings. We did go ahead on this occasion and issue a full refund to you and you did not incur the 50% cancellation fee. The refund was processed on 29/12 and should be with you shortly. We apologise again that you are unhappy with your experience.

Posted 2 years ago

“Very bad service, I do not recommend it. I have three cars and David washed them. Dirty engine. And also the seats and the grounds. David you were not good and this is the last time”

Helpful Report

Posted 2 years ago

Hi Qahtan, I'm very sorry to hear you feel you had a bad experience. Would you be able to send us over an email to clean@freshcarvaleting.com with the name that the booking was made under and some photos from after the clean was carried out. We would like to get this looked into for you.

Posted 2 years ago

“My partner started working for this company only 3 months ago, he shouldn’t have bothered! He was let go only after 3 months only because apparently they got a few complaints come through about some missed spots. He took photos of every car he had cleaned with them and I’d say he did a rather good job, seems like either the public can never be satisfied with the job you do for them although every person said to his face what a wonderful job he had done! or the company couldn’t afford to keep him on as it was just one self employed man that hired him and wasn’t honest about it. His employer gave no indication that anything was wrong and made out everything was fine and was just having his 3 month probation meeting until he met my partner at home and told him the news and asked for the van back and told him he’d only pay him till the next week but had no more work. Also then without any explanation or warning charged my partner for £455 load of damages that one of them he was aware of and the other couple aren’t even noticeable! One of them a tiny mark on a spray bottle that is still useable! Also right before Christmas when people have more financial responsibilities and struggles. Stay clear if the Brighton area are ever hiring again hopefully they won’t bother.”

Helpful Report

Posted 2 years ago

Hello, I'm very sorry to hear that your partner was let go after their probationary period. Unfortunately this is not something we would be made aware of as it is the franchise owners decision on what they do with their employees as it is effectively their own business. If you would like to send us over an email to clean@freshcarvaleting.com we can certainly have this looked into for you and see if there is anything we can assist with.

Posted 2 years ago

“The 'cleaner' was very rude, did not complete the job satisfactorily, left rubbish from his car on the roadside, arrived late and left early. Thoroughly disappointed with the service and manners, will not be using again.”

Helpful Report

Posted 2 years ago

Hi! We're so sorry to hear you're not happy with the valet or the treatment. We would really like to take a look at this further and investigate this internally, unfortunately I'm not able to locate a booking for you, so if you would be happy for us to open this up and investigate please send us an email to clean@freshcarvaleting.com We do apologise that you're not happy with your experience and do hope you give us a chance to rectify this!

Posted 2 years ago

“Made contact and provided images as requested but no one got back to me! Not what I would call good service - I’ll go elsewhere.”

Helpful Report

Posted 2 years ago

Hi! We're so sorry you did not hear back from us! If you'd like to send us an email over to repairs@freshcarvaleting.com we can locate your original enquiry, which may have gotten lost and begin our enquiry process for you. We are so sorry that this hasn't already taken place! We hope to hear from you soon.

Posted 2 years ago

“Just a continuation to my previous review. I had to take the car to one of the authorised Tesla Garage where I was made aware that whatever job had been done previously(the one with fresh cars) has made things horrible for my car and it took double the time then usual paint work. The authorised garage fixed it as much as they could but made me aware about the scratches and some damages which were done to the headlight by the previous paint job (by fresh cars) which I was not aware of. There were also spots of paint from paint job done by Fresh cars. On requesting them to fix the damage to headlight I was made aware that entire headlight needs to be replaced if this needs to be fixed. Unfortunately I cant post photos in review or could have provided photographic evidences for damage and pathetic paintwork. A small scratch on my bumper cost me my headlight and redoing entire paint work on my bumper, thanks to FRESH CARS.”

Helpful Report

Posted 2 years ago

Thanks for keeping us up to date with the repairs on your car. We're sorry to hear the work required on your car is now more than what you initially contacted our franchisee for. We understand he is currently trying to be in touch with you to make sure he can compensate you for the extra repairs needed. He was extremely apologetic about this situation as, since he started, he has always aimed to provide the best possible repairs to his customers and has done so successfully. Please be assured we will keep liaising with you and the franchisee should this be required until full resolution. If you would like to discuss further then please email us at repairs@freshcarvaleting.com

Posted 2 years ago

“I have a Tesla Model Y and it has few scratches which I wanted to repair. The ratings n all were fine so I went with Freshcar. The paintwork guy came and started doing his work only to realise later that Tesla's need special paint . So he again gave me date for next week (leaving the work midway and making the car look bad further) and told me that he would be updating me about his arrival, but I didnt hear anything from him until I texted and then he said he would come in couple of days. Again he started his work spend around few hours and then told that I might be doing something wrong let me get my senior next time when I come but he did do some paint work which alteast covered the scratches but could see the layers of paint. He then again came alone spend few hours and again nothing... making the car look worse then before and the paint just not sticking and since its dried with lights n hot gun it left thick layer of paint which is clearly visible making it look further more horrible . Then I was told that he would wait for few weeks and then come to fix this with some senior and said that if the job is not done again PLEASE TAKE IT TO A NICE GARAGE AND I WILL PAY FOR THIS AS IT HAS BEEN FURTHER RUINED BY ME. Its been almost few months now I tried to call, tried to text him but havent got any reply. I dont have complains of the job not being done but do demand some professionalism..... at least reply to calls and messages when you have taken up a job.”

Helpful Report

Posted 2 years ago

Hello D Lautkar, We are regretfully sorry to hear that you feel you've had an unsatisfactory experience with our repairs technician. This is the first that this has been brought to our attention and it seems like all your communication has gone through the franchise owner directly. If you would be able to send us an email to repairs@freshcarvaleting.com with more information about this then we would be more than happy to get this looked into for you.

Posted 2 years ago

“First job, turned up and did okay job. Second job they didn’t show. Third job, they didn’t show. I missed their call but they texted offering a ‘slight’ discount for their failure. Never using fresh again. Out of 3 they had 2 no shows.”

Helpful Report

Posted 2 years ago

Hi Colin, I'm very sorry to hear that there was multiple occassions where the valeter didn't show up. It seems as though your communication has been done directly through the franchise owner so we have not been made aware of these cancellations. If you would like to send us an email to clean@freshcarvaleting.com then we would like to get this looked into for you and hope to be able to restore your custom. We look forward to hearing from you

Posted 2 years ago

“Danny Completed the deep clean on my vehicle. Not only left the seats so wet they were unusable but missed alot of areas in the vehicle after inspection. Danny revisited and blamed the bad weather for missing these places. After complaining the seats were too wet he vacuumed more out of them and they were again left too wet to use. My car is ruined inside. Smells very bad and moisture is everywhere. Only issued 50% refund and I'm left with a soaking wet stinky car that I have to pay someone else to come and rectify Will not be recommending”

Helpful Report

Posted 2 years ago

Hi Miles, I'm very sorry to hear you were not satisfied with the service you had carried out. When you first brought your complaint to our attention Danny revisited you the following day to rectify any areas you felt were missed from the original appointment. Due to the stains on your seats he had to go over them several times to try and eliminate them, which required more water. He then used an extraction hoover to eliminate as much water from the seats as he could. As we advise on our website, aftercare is very important after a seat machine clean, especially going towards colder months, as our valeters do not carry driers or heaters with them. We advise to keep the windows slightly open if possible, keep the car in light and use your cars heater to help speed up the drying process. As our valeter has visited twice to touch up on the car at your request and a 50% refund has been accepted, we are regretfully not in a position to help any further.

Posted 2 years ago

“The clean left me with a flat car battery. Not happy.”

Helpful Report

Posted 2 years ago

Hi, We are sorry to hear that your car was left with a flat battery. If you would like to email us at clean@freshcarvaleting.com we can discuss with your valeter.

Posted 2 years ago

“Not good. Left my car smelling mouldy. Not impressed after paying £70. Customer Service are the best at being unhelpful. Condescending emails. Seem not give a ....! If you have a problem/complaint.”

Helpful Report

Posted 2 years ago

Hi, We're so sorry to hear you're not happy with your valet. Unfortunately if aftercare isn't performed after a valet a smell can arise. This can happen as we shampoo seats/mats and deep clean interior and our valeters do not carry driers so we do make aftercare recommendations. We advise that you leave your car ventilated for 48 hours after the valet by keeping windows slightly open/when driving the vehicle, you keep windows open to allow for ventilation and airing out of the car to help with the drying process as unfortunately, as smell could arise if left to dry in an enclosed space. Please feel free to email us again at clean@freshcarvaleting.com and we can try find a resolution for you. Thank you! - Kirby.

Posted 2 years ago

“First of all original appointment cancelled, arrived late for 2nd and didn’t even know what repairs he was carrying out just moaned he had to travel 1.5 hours to get here. When he finished the job he invited me to take a look at his work and wow my Mercedes was now covered in orange peel paint to which I said that was not satisfactory, I’ll polish it out he said but I knew that was not going to work he then informed me that he’d never used this lacquer before (so untrained then) Then he phoned his boss who told me the repair should be seamless (oops) then was offered to have it rubbed down again and polished but as the repair had taken over 4 hours I did not have time (original concerns was a thumb sized lacquer peel). All I got from customer service was confusing and contradictory reply’s. Franchisee only apologised for the job running late and never about poor workmanship ( emails as evidence) please be very careful before employing this company to carry out any repairs to your car. You have been warned”

Helpful Report

Posted 2 years ago

Hi Tony! We're aware that this issue is with our complaints department and we are in the process of organising a re-visit for you as a priority to rectify any issues you have with the original repair. We are sorry you have not had the experience you expected, but hope that we can find the best resolution for you.

Posted 2 years ago

“Very poor service. Overpriced and air con sanitisation did not remove stale smell for vents. Marks left on my seat and windows. No help from customer service. Would not use again.”

Helpful Report

Posted 2 years ago

Hi, I'm really sorry that you are unsatisfied with your valet. As per our email, I'm afraid we weren't able to assist you as this complaint was raised a month after your appointment had taken place. As per our T&C's : Compensation, disputes & refunds: If you are dissatisfied with the quality of the Service provided by an Operator and wish to seek a return visit to correct the issues, you are requested to contact clean@freshcarvaleting.com to provide feedback within 48 hours of your booking being completed. We take customer feedback very seriously and aim to offer a solution in the shortest time possible. We do however need complaints to be sent and followed through at the time so we can assess the situation and offer the best solution. As we stated in our email, we have documented your feedback and have forwarded it on to the valeter who carried out your clean. We are sorry we couldn't be of assistance. - Danielle

Posted 2 years ago

Fresh Car - Mobile Car Valeting and SMART Repairs is rated 4.7 based on 2,238 reviews