Fresh Car - Mobile Car Valeting and SMART Repairs Reviews

Name: Fresh Car - Mobile Car Valeting and SMART Repairs
Address: 29 Stafford Street, Edinburgh, Edinburgh
Rating: 4.68

4.7 Rating 2,238 Reviews

92 %

of reviewers recommend Fresh Car - Mobile Car Valeting and SMART Repairs

Company Reviews

Metrics

Info

4.7

Based on 2,238 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0131 510 7800

Email:

clean@freshcarvaleting.com

Location:

29 Stafford Street,
Edinburgh
Edinburgh
EH3 7BJ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful job by Jon in Port Talbot, Fresh Car valeting seem powerless to enforce quality control on their franchisees. I booked a £137.50 valet with Jon in the Port Talbot area. The valet was advertised as approximately 3 hours and 15 minutes, Jon finished it significantly earlier than this. I bought my car brand new, it is a 2 year old Audi with just 13,000 miles on the clock, please see the photos to see the state my car was left in. When I pointed out the brake dust still stuck to the wheels he said that it sometimes happens when people fit cheap brake pads (my car still has the original factory fitted pads), when I challenged this he said he'd come without the correct chemical to clean the wheels. After he had gone, I looked around the car properly, there was chemical residue on the roof rail and dirty paintwork, this residue bloom also appears to be on the chrome boot lip protector, it will not wash off. Also, all the door shuts were left dusty, my windscreen is smeared inside, the light coloured leather interior was not properly cleaned and still has blue staining from jeans. I responded to their feedback form, they asked for evidence, I sent the same photos that you see attached to this review, they immediately told me that as they are a franchise model it would be up to Jon whatever he decided to offer as compensation but he was out of the country for a week. I was first offered a 10% refund and him to come back to address the bits he had not done properly, and when I refused this (because by the time he came back to do it the rest of my car would be dirty again) he offered 20% refund which would have made my valet £110 instead of £137.50. I am not happy with this, I will have to get the job done properly by a professional because I am concerned about the chemical residue and the state of my wheels. At not point in this has Jon personally reached out to me, I've been dealing with customer support people connected to the booking site, they have actually said to me that they can't do anything as Jon did the job and knows the state the car was left in. The full email transcript and original photos with embedded metadata are available if anyone disputes my version of events. I would advise any prospective customers to visit google reviews too and see what people are saying there. At the time of writing this it is 13 days since I complained and I have not been refunded.”

Helpful Report

Posted 10 months ago

Hello Nick, We're truly sorry to hear about your experience with Jon. We aim for high standards in our service, and it’s disappointing to learn that this was not met in your case. As a franchise-operated business, we rely on our franchisees to uphold these standards, and we appreciate you bringing this to our attention. Your concerns regarding the cleanliness of your vehicle, the lack of appropriate materials, and the lack of communication are noted and will be addressed with Jon directly. We understand that Jon has since reached out to you and will be revisiting this week in attempt to resolve these matters. We truly hope this can be resolved on site. Please do reach back out to us if there is anything further you wish to discuss. Thank you for your input, and we apologise for the inconvenience you've faced

Posted 10 months ago

“Booked via the app. G / KA Ajay did not turn up, answer their phone when called or reply to messages. Customer service provided their number and also said they attempted to contact G / KA Ajay too. Perhaps there is a glitch in the app and G / KA Ajay were never notified or they never notified the app to say they were away. Regardless that's 3 hours of waiting with no explanation, out of my day.”

Helpful Report

Posted 10 months ago

Hello, We're very sorry for any inconvenience caused, As we are a franchise operated business all communication regarding delays or cancellations should come from the franchise directly. The number provided in the confirmation email is the number provided from the franchise, They advised this number required to be updated to which we have now amended. The franchise owner advised us that they would reach out to you to discuss this matter and apologise.

Posted 10 months ago

“Unfortunately I wouldn’t trust getting my vehicle valeted by this company as you can’t even trust them to drive their own vans safely on the road.”

Helpful Report

Posted 11 months ago

Hello, We’re genuinely sorry to hear about your concerns regarding our driving standards. Safety on the road is of utmost importance to us, and we understand how this might affect your perception of our service. We continually strive to improve and ensure that our team upholds the highest safety protocols while on the job. Your feedback is valuable, and we appreciate you taking the time to share your thoughts with us. If you have any further concerns or would like to discuss this in more detail, please feel free to reach out to us directly on clean@freshcarvaleting.com Thank you for bringing this to our attention. We hope to restore your trust in our service in the future.

Posted 11 months ago

“V E R Y U N H A P P Y…….I was called after the team was supposed to be here to say they could not arrive until 1 1/2 hours later than the appointment. I was so pleased when I booked this appointment as I was travelling following the appointment. I am so disappointed now as I have no time to get this done elsewhere. Can I just say the excuse given is not an excuse, having a difficult job before mine should be accounted for “pet hairs” in someone else’s car is not my problem. I will be deleting my account and seeking a company that can manage the work they take on.”

Helpful Report

Posted 1 year ago

Hello, We’re truly sorry to hear about your experience with us. We understand how frustrating it is when there’s a delay, especially when you had plans to travel right after your appointment. It’s our responsibility to manage our schedule effectively, and we regret that we fell short in this case. You can send us an email at clean@freshcarvaleting.com for further details Thank you for bringing this to our attention. We’re committed to enhancing our service for all our customers.

Posted 1 year ago

“Paid £120 for literally half hour touch up. I say touch up was just a few layers paint. The paint Doesn't even match and not enough layers. Picture can be uploaded.”

Helpful Report

Posted 1 year ago

Hello, We’re truly sorry to hear about your experience with our service. It’s disappointing to invest in a touch-up only to feel it didn’t meet your expectations. We understand how important it is for the paint to match and to have the necessary layers applied for a proper repair. We appreciate your feedback and would like to investigate this matter further. Our aim is always to provide quality results, and we take your concerns seriously. Please reach out to us directly with the pictures you mentioned so we can address this issue with our team on clean@freshcarvaleting.com Thank you for bringing this to our attention, and we hope to have the opportunity to resolve this for you.

Posted 1 year ago

“What a total waste of time, agreed to price agreed the damage could be repaired ,on the day The technician arrived and said it can’t be repaired. This company promises so much on their slick website but just can’t get a simple scratch repaired.. beware of claims that they can repair on their website on which they show exaggerated pictures, they obviously pick and choose”

Helpful Report

Posted 1 year ago

Hello Mr.D, We’re truly sorry to hear about your recent experience with our service. We understand how disappointing it is when expectations set by our website do not match the outcome you received. Our goal is always to provide quality repairs and reliable service, and we regret that we fell short in this instance. Sometimes that work that requires to be carried out can be more extensive than what the photos/videos provided entail. We have spoken with the technician who has confirmed the damage was too much for a SMART REPAIR to be carried out. He did advise he apologised profusely. We appreciate your feedback regarding the technician's assessment and will be looking into it further to ensure our team is aligned with what we communicate online. We take such concerns seriously and every review helps us improve our service. Thank you for bringing this matter to our attention, and we hope you'll give us another chance in the future. We are committed to resolving these issues and enhancing the experience for all our customers.

Posted 1 year ago

“Not sure their workers actually exist. The last 3 appointments in a row were cancelled with weird and wonderful excuses, right at the last minute. Completely unreliable.”

Helpful Report

Posted 1 year ago

Hello, We’re truly sorry to hear about the issues you faced with your recent appointments. It’s completely understandable to feel frustrated when plans are repeatedly cancelled, especially at the last minute. This level of service is not what we aim for, and we apologise for any inconvenience caused. We appreciate your feedback as it highlights areas where we need to improve. Please know that we are taking this seriously and will investigate the situation further to ensure this is not a repetitive issue with the particular franchise you were booked with. We are very sorry you were let down.

Posted 1 year ago

“Valet turned up 3 hours late and by then I was on my way out. I requested a refund but after 2 months have still not received this or any further communication. Definitely wouldn’t recommend using this service.”

Helpful Report

Posted 1 year ago

Hello Tracy, We sincerely apologise for the experience you had with our service. Arriving three hours late is unacceptable and we understand how frustrating that must have been for you, especially when you had other plans. Moreover, it is disappointing to hear that your request for a refund has not been addressed in a timely manner. This is certainly not the level of communication we aspire to provide to our customers. Your feedback is crucial and we will ensure that this issue is raised with the relevant team to improve our processes moving forward. We can see that a refund was attempted to be processed however did not successfully go through, We sincerely apologise for this. This has been processed again today for you, Please be advised it may take between 1-5 business days for the funds to go back into your account. Please don't hesitate to reach out to us if this has not been received after this time-frame and we can provide you with a refund reference.

Posted 1 year ago

“Pretty terrible - volume knob for stereo was removed and lost during the clean - contacted the Kent franchise owner who hasn't bothered to return calls or text messages - car stereo cannot now be turned on - its not the damage, its the lack of communication and the fact that the Kent operator doesn't seem to care”

Helpful Report

Posted 1 year ago

Hello David, We’re genuinely sorry to hear about the issues you've encountered with your recent experience. It’s concerning that the absence of effective communication has added to your frustration regarding your car stereo. We pride ourselves on our customer service and it’s unfortunate that you didn’t receive the support you needed from the Kent franchise. We believe the franchise owner is now in communication with you regarding this matter and we hope a resolution can be met. Your feedback is really important to us, and we appreciate you sharing your thoughts. Thank you for bringing this to our attention.

Posted 1 year ago

“Pointless. I submitted details this week about a wing mirror replacement. Heard nothing Tues to Friday so email direct today only to be told they can’t help. Why not just say that on Tuesday. What a waste of time.”

Helpful Report

Posted 1 year ago

Hello Victoria, We're really sorry to hear about your experience with us. It’s frustrating not to receive a timely response when you're seeking assistance. We understand that waiting for a confirmation can feel like a waste of time, and we sincerely apologise for the inconvenience this has caused you. Unfortunately the technician within your location has been off for a few days so the repairs team gained access to their account to contact customers and only came across your enquiry a few days after you raised the enquiry. The initial response that is sent to you is automated and allows time for someone to review your enquiry and get back to you as soon as they can. Unfortunately we don't do wing mirror replacements, Only painting or repairs of wing mirrors which is why it was later advised that unfortunately we could not help on this occasion. We apologise for any confusion regarding our services. Your feedback is crucial in helping us improve, and we’d appreciate the chance to address this matter better in the future. If there's anything else we can do for you, please reach out to us directly at clean@freshcarvaleting.com. Thank you for sharing your thoughts.

Posted 1 year ago

“Didn't arrive or let us know :(”

Helpful Report

Posted 1 year ago

Hello, We're truly sorry for the inconvenience you faced with your booking. It’s disappointing to hear that you didn't receive a notification about the delay, as communication is key to our service. We understand how frustrating it can be when plans don't go as expected. Your feedback is invaluable, and we’d like the opportunity to make things right. If you have not done so already please reach out to us at clean@freshcarvaleting.com so we can address this matter further. Thank you for your understanding.

Posted 1 year ago

“If you are thinking of using ( FRESH ) PLEASE read this. One star is one to many I paid £185.00 for a Signture Valet £20.00 of that was for the removal of dog hair. The valet should have took upto 4 and a half hours to compleat. He left after 2 hours and the car still had dog hair on the carpet non of the vents, glove box door pockets centre console had been hoovered or even wiped clean. There where still stains on the seats and the plastic parts of the seats dashboard etc. There was white residue over the exterior paint work from the polish which he could not be bothered to remove. The valet who i will not name was more concered about finishing so he could go to or watch the local Football match. The external wash of the car was fine but I dont believe the internal valet was completed as discribed. If this so called £185.00 Signiture Valet is the best they could do then its a rip off and will not be using this company again and I definitley will NOT be recommending it to anyone. I do have photographs to support my feedback. What a load of expensive rubbish. I could go on further but whats the point. Use them at your own risk.”

Helpful Report

Posted 1 year ago

Good morning, I am so sorry to hear that this has happened this is absolutely not in line with our high standards, can you please email us directly so that we can action this and get it rectified. Clean@freshcarvaleting.com Thanks Fresh

Posted 1 year ago

“A full interior clean booked and confirmed this week in Farnham.Cancelled by the cleaner because it was raining. Rebooked for 2 days later. I was messaged 2 hours before to say that it might rain today and his hoover was broken ! It did not rain during working hours. 2 days of my work interrupted. I am appalled by this lack of service,and will advise others to avoid this service.”

Helpful Report

Posted 1 year ago

Hello, We sincerely apologise for the inconvenience you experienced with your recent bookings. We understand how frustrating it can be when plans change unexpectedly, especially after waiting two days for the service. Weather conditions can sometimes lead to cancellations, but we also acknowledge that the second notification about the hoover being broken was not satisfactory, particularly since it did not rain during working hours. Your time is valuable, and we regret that this has impacted your work schedule. Thank you for your feedback, and we hope to make things right in the future. If you would like for us to check if we have other franchises within your location then please just email us on clean@freshcarvaleting.com and we will assist you where we can.

Posted 1 year ago

“My car valet cancelled on me on the day twice in a row and then sent me a rude message. Would not recommend.”

Helpful Report

Posted 1 year ago

Hello, We are very sorry to hear that the scheduled booking was cancelled on 2 occassions. Unfortunately sometimes there can be issues in which the franchises face that may prevent the booking being able to go ahead on the scheduled date and time. We are very sorry for any inconvenience this may have caused you. We are very sorry to hear you received a rude message. This is not something we would expect from any of our franchisees operating under the brand. Could you please provide us with a screenshot of the message to clean@freshcarvaleting.com so we can investigate this internally?

Posted 1 year ago

“I booked an £150 inside and out Valet weeks ago for this morning! at 07.30 I was sent a text that the van has a puncture and they wont make it I didn't see the text until 10.15, I text to ask how long it takes to fix a puncture and the guy is doing another valet, so he double booked and let me down. Not a good or reliable service, avoid at all costs!”

Helpful Report

Posted 1 year ago

Hello, We sincerely appreciate your honest review and we apologise for the inconvenience and disappointment caused. We deeply regret that we were unable to fulfill your booking for the interior and exterior Valet on the morning you had booked due to a puncture in one of our franchises van. We understand that receiving a cancellation notification at 07.30 must have been both frustrating and unexpected for you. Additionally, we apologise for the delayed response to your text message, as we understand that it caused further inconvenience. We have reached out to the franchise for a better understanding as to what happened on this morning and what communication was provided. We completely understand your concerns about our reliability and assure you that we consider situations like these to be of utmost importance. We strive to provide the highest level of service to all our customers, and it is clear that we fell short in this instance. Your feedback has been duly noted, and we are actively taking steps to ensure such incidents do not occur again in the future. We genuinely value your opinion in helping us improve, so we kindly ask if you could provide us with further details on how we can make things better and restore your trust in our service. It is our goal to address any shortcomings and prevent similar situations from happening again.

Posted 1 year ago

“Thank you to John for a brilliant job on my car”

Helpful Report

Posted 1 year ago

Hello Sandra, We believe this 1* Review may be an error giving the comments you have made? If this is not an error we would love to hear more from you. Could you please specify the issues you faced during your visit? By identifying these concerns, we can take appropriate steps to address them and ensure a more satisfactory experience for future customers. We look forward to hearing from you soon.

Posted 1 year ago

“I cannot comment on how they clean my car as I had to re-arrange my appointment four times and in the end they refunded me, each time I had to go to the back of the queue and each new appointment was over a week from the last. In all my car has not been cleaned and its over 5 weeks since my first booking. Further more the booking company are in my opinion not helpful. I would not be recommending them to my friends.”

Helpful Report

Posted 1 year ago

We are sorry that your experience with us was not to the expected or usual standard. Due to only having one franchise in your area we could not assist with sending out another valeter when the Franchise were unable to attend. We apologise for any inconvenience caused.

Posted 1 year ago

“I attempted to book it on the web, but since I picked two of the most costly administrations and it takes more than +8 hours, I was unable to utilize their schedule. I email the workplace and the following day I've been called back. I organized to be reserved following multi month and after fourteen days, and my valet presently isn't getting the telephone or instant messages.”

Helpful Report

Posted 1 year ago

Hello, I'm afraid we can't understand this review? Could you please email us on clean@freshcarvaleting.com with more information so we can look into this for you? Thanks.

Posted 1 year ago

“Booked for a full valet 2 weeks ago.. Was meant to be showing up today and received a text from the guy in the morning to say he was coming ect ect.. then 30 minutes later a text to say he didn't fancy the 2 hour drive today so wouldn't be coming and for me to re-book for next week as he might be slightly more local.... to say I was not happy would be an understatement... wasted my day .”

Helpful Report

Posted 1 year ago

Hi Ian, We are sorry to hear that your Franchise has cancelled on you. We cannot see a booking under your name. Could you please email us at clean@freshcarvaleting.com and we can look into this for you.

Posted 1 year ago

“Not impressed by the service . Arranged valet, process very easy and straight forward. Time arranged for 3pm today. 2.50pm get a call sorry, still on job, running behind, going to be 20 mins max 30mins late. 3.35pm. Another call, yeah, sorry, traffic is bad, going to be gone 4pm hopefully. Sorry, no thank, cancelled. Contacted company via email, basically fobbed off with poor excuses. They said the the time between jobs was 50 minutes , didn't understand my point that if that was the case, he was never going to get to me within the 30 mins he stated if he was still on previous job and had then 50 min drive to me. Basically blamed traffic, no, it's poor planning by you, valeter knew way before 3pm he was never going to arrive on time but only bothered to get in touch 10 minutes before arranged time. Have no problem if people run late due to unforseen circumstances but he knew way before 3pm he wasn't going to make arranged time, then rearranged the rearranged time. Again, just got poor excuses from company and not accepting there planning was poor, trying to squeeze too many jobs into a tight time line.”

Helpful Report

Posted 1 year ago

Hi Lee, Thank you for your review. We understand your frustration. We do believe the valeter kept you informed at all times with regards to his movement and the delays which were due to him ensuring a previous valet met his standards and standstill traffic. Unfortunately, these things do happen and the valeter prides himself in providing a high standard of valet and communicating effectively in which we feel he did. He was on route to you when you advised him you wanted to cancel. We hope you managed to get someone else to assist you. Have a wonderful weekend.

Posted 1 year ago

Fresh Car - Mobile Car Valeting and SMART Repairs is rated 4.7 based on 2,238 reviews