Fresh Car - Mobile Car Valeting and SMART Repairs Reviews

Name: Fresh Car - Mobile Car Valeting and SMART Repairs
Address: 29 Stafford Street, Edinburgh, Edinburgh
Rating: 4.68

4.7 Rating 2,235 Reviews

92 %

of reviewers recommend Fresh Car - Mobile Car Valeting and SMART Repairs

Company Reviews

Metrics

Info

4.7

Based on 2,235 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0131 510 7800

Email:

clean@freshcarvaleting.com

Location:

29 Stafford Street,
Edinburgh
Edinburgh
EH3 7BJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking.,worst colour match ever, left my boot inner bumper ruined, going now to.a body shop.to put right there botch of a.job, paints still nothing like gayer 3 attempts and cloudy amd patchy now, the franchise in Leeds dont tell the head office the truth and dont want to reply to messages showing this to avoid putting the job right, go elsewhere is all i can genuinely.say , sham and a joke”

Helpful Report

Posted 5 months ago

Hello Wesley, We're sorry to hear about your experience. This is a complaint our head office is aware of and the BDM is in communication to the franchise regarding. We are aware a full refund was issued and an offer to try and rectify the issue. We're currently liaising with the franchise and actively trying to find a resolution.

Posted 5 months ago

“The valet (S Matt) I had came to the hotel where I was staying, completely cleaned the car and did an impeccable job. He was trustworthy, kind, and a pleasure to work with. If I am ever back in Sheffield and I need the service again I will absolutely use him.”

Helpful Report

Posted 5 months ago

Hello Justin, Thank you for your incredible review! We're delighted to hear that Matt provided an impeccable service at your hotel and that you found him trustworthy and kind. It means so much to us that you had a great experience! We look forward to welcoming you back if you ever find yourself in Sheffield again! Warm regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 5 months ago

“Lovely customer service, car looks absolutely brand new. 👌 And super reasonably priced! What more can I say! 15/10 will book again :) thank you!”

Helpful Report

Posted 5 months ago

Hello Nicola, Thank you so much for your fantastic review! We're overjoyed to hear that you loved our customer service and that your car looks brand new. It’s wonderful to know you found our prices reasonable too! We can’t wait to welcome you back for your next booking! Best wishes, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 5 months ago

“Lam did an amazing job with a very dirty car. He obviously has extremely high standards and takes obvious pride in his job.”

Helpful Report

Posted 5 months ago

Hello Thomas, Thank you for your wonderful review! We're thrilled to hear that Lam exceeded your expectations and showcased such high standards in his work. It brings us great joy to know he takes pride in ensuring your car looks its absolute best. We can’t wait to serve you again and help keep your car in top shape! Best wishes, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 5 months ago

“No sure my car was this clean when I bought it! Mark spent just over a couple hours getting all the stubborn tree sap and other marks out the car. Looking brand new and smelling fresh (and that's with 2 dogs!)”

Helpful Report

Posted 5 months ago

Hello Kevin, Thank you so much for your fantastic review! We’re thrilled to hear that Mark was able to transform your car and tackle those stubborn tree sap marks. It's wonderful to know that it’s looking brand new and smelling fresh, even with your two furry companions! We truly appreciate your feedback and can’t wait to help you keep your car in tip-top condition in the future! Best wishes, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 5 months ago

“I had a full interior and exterior clean on my car by Tommy. The car looks amazing! He did a fantastic job and I will certainly recommend him and definitely get My car cleaned by him again. I don't want to use the car now, it looks like new and I don't want to get it dirty !”

Helpful Report

Posted 5 months ago

Hello there, Thank you so much for your amazing review! We're thrilled to hear that Tommy left your car looking fantastic. It’s wonderful to know you're already considering having it cleaned again. We understand the desire to keep it pristine! We truly appreciate your recommendation and look forward to helping you keep your car looking like new in the future! Warm regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 5 months ago

“Service was fantastic! Car looks brand new and the guy Mark went above and beyond. He even identified a problem in the vehicle that could have gotten much worse and got it sorted. Price was really good and I will definitely be using them again!”

Helpful Report

Posted 5 months ago

Hello Kayda, Thank you so much for your fantastic review! We’re delighted to hear that you were pleased with Mark's exceptional service and that he was able to identify and resolve a vehicle issue for you. It’s wonderful to know your car looks brand new! We can’t wait to have the pleasure of serving you again in the future! Warm regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 5 months ago

“Ian done a wonderful job on my car, which is parked under many trees, and had lots of tree sap on it. I only had the wash, but it looks wonderful. Thank you Ian”

Helpful Report

Posted 5 months ago

Hello, Thank you so much for your kind words! We’re thrilled to hear that Ian did such a wonderful job on your car, especially given the challenges of tree sap. It’s great to know you’re pleased with the results! We appreciate your feedback and look forward to serving you again soon! Best wishes, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 5 months ago

“Mark came today to do a full internal and external valet on my 9 year old car. It’s no exaggeration that it now looks and smells like a brand new car. Mark did a fantastic job and is definitely use this service again and recommend to others.”

Helpful Report

Posted 5 months ago

Hello Angela, Thank you for your wonderful feedback! We’re thrilled to hear that Mark did such a fantastic job on your car, making it look and smell like new. Your satisfaction is our top priority, and we're glad you plan to use our service again and recommend us to others! We can’t wait to serve you again in the future! Warm regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 5 months ago

“I get my car cleaned every 4 weeks by David in Glasgow and he always does a fantastic job”

Helpful Report

Posted 5 months ago

Hello Liam, Thank you for your wonderful review! We're thrilled to hear that David consistently delivers fantastic results for your car every 4 weeks. Your loyalty means so much to us, and it's great to know that you’re so pleased with our service! We look forward to seeing you and your car again soon! Warm regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 5 months ago

“Maurizio did a great job on a minor dent, which required fixing as well as new paint. Maurizio and his colleague arrived and were professional and efficient, even touching up another scuff for free as they noticed it on the job (that will need additional work but they wanted to prevent it getting worse before I can sort it properly and already had the paint to do it from the job). This extra care and my overall experience and satisfaction with their work means I will definitely go back to Fresh Car in the future and have recommend them to friends and family. A negative situation turned out being a positive in the end.”

Helpful Report

Posted 5 months ago

Hello Jonathan, Thank you for your fantastic review! We're delighted to hear that Maurizio and his colleague provided such professional and efficient service while fixing your car. It’s wonderful to know that their extra attention to detail made your experience even better! We’re grateful for your trust and recommendations to friends and family. Looking forward to welcoming you back in the future! Warm regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 5 months ago

“Mark arrived on time, very friendly and very efficient. My car is back to as it was when it was new. Great price, all quality products used and all completed in the timescale given. Also all done in my driveway. Highly recommend.”

Helpful Report

Posted 5 months ago

Hello Alison, Thank you for your amazing review! We're so pleased to hear that Mark provided a friendly and efficient service, bringing your car back to its former glory. It’s great to know you appreciated the quality of our products and the convenience of having it all done in your driveway. Your high recommendation means the world to us! We look forward to seeing you again soon! Warm regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 5 months ago

“AVOID, Had these do.my car (my pride.and.joy) the first attempt was the wrong colour completely, took them.3 attempts over 3 days.in the end to get it something I.would say.is as happy as i could be then a few days.later after opening the boot found a crusty hard crack edge line from the clear coat mask line and build up.in the corner, utter shocking, wanted a 4th attempt which was never gonna happen.SEE THE PICS FOR PROOF Refunded me but now going to cost.me.nearer 300 to have the whole.bumper done.to.blend it in at a proper body shop.and no.offer of compensation by this lot. Think long and hard more than once.before.using this company NOW POSSIBLY GOING TO SEEK A SOLICITORS ADVICE FOR COMPENSATION TOWARDS THE PAINT PUTTING RIGHT, I THOUGHT ID LEAVE IT BUT.I CANT LOOK AT THE MESS.THEY HAVE LEFT BEHIND”

Helpful Report

Posted 5 months ago

Hello, We’re very sorry to hear about your negative experience and the issues you faced with our service. It’s clear that we failed to deliver the quality you expected, and we truly regret any distress this has caused you regarding your car. While we appreciate your feedback, we regret that it led to your decision to seek compensation. We want you to know that your concerns are taken seriously, and we are committed to improving our processes based on customer experiences like yours. If you would like to discuss this matter further, we encourage you to reach out to us directly at clean@freshcarvaleting.com. Thank you for bringing this to our attention. We hope to regain your trust in the future. Warm regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 5 months ago

“Don't know, knobody bothered to turn up.”

Helpful Report

Posted 5 months ago

Hello, We're very sorry to hear that your appointment didn’t go as expected and that you were left without service. We understand how frustrating it must be when plans don't unfold as intended. We strive to provide a reliable service, and it's clear we fell short this time. Your feedback is valuable to us, and we will take it into account to improve our scheduling process. If you would like to discuss this further, please feel free to reach out to us directly at clean@freshcarvaleting.com. Thank you for bringing this to our attention. Warm regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 5 months ago

“This company is totally useless. Avoid using them to prevent being disappointed. They constantly give lame, last minute excuses and let you down. I’m sure positive reviews will have been done by company employees not customers. Look elsewhere for valeting.”

Helpful Report

Posted 6 months ago

Hello William, We appreciate you taking the time to share your thoughts with us, and we are genuinely sorry to hear about your experience. It's disappointing to learn that we did not meet your expectations and that you felt let down by our service. We take customer feedback seriously, and we're always striving to improve. While we understand your frustration with last-minute excuses, we assure you that we value all our customers and aim to provide reliable service. Your comments will be addressed internally to help prevent similar situations in the future. If you'd consider reaching out to us directly at clean@freshcarvaleting.com, we would appreciate the chance to discuss your concerns further. Thank you for your understanding. Warm regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 5 months ago

“Thought Mark was very professional and knowledgeable. Made a terrific job of our car.”

Helpful Report

Posted 6 months ago

Hello Bruce, Thank you so much for your kind words and glowing review! We’re delighted to hear that Mark's professionalism and knowledge made a positive impression. It’s fantastic to know that he did a terrific job on your car! We truly appreciate your feedback and look forward to serving you again in the future! Warm regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 5 months ago

“So easy to book your car in and to find out the price for your car. I even managed to get an appointment for the next day! They arrived on time, did a fabulous job on my grubby car, were friendly and polite and didn't leave behind any mess. Will use again and highly recommend”

Helpful Report

Posted 6 months ago

Hello Kim, Thank you so much for your wonderful review! We’re thrilled to hear that you found our booking easy and that we could accommodate you so quickly. It's fantastic to know that our team arrived on time and left your car looking fabulous without any mess. Your recommendation truly means a lot to us! We can’t wait to see you again for your next valeting! Warm regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 6 months ago

“Very professional not just to speak to but also the job that he carried out for me. Car was immaculate and looked brand new.”

Helpful Report

Posted 6 months ago

Hello, Thank you so much for your fantastic review! We're delighted to hear that our team was not only professional but also made your car look immaculate and like new. Your satisfaction is our priority, and it's wonderful to know we met your expectations. We look forward to serving you again soon! Warm regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 6 months ago

“Used them twice the first time great the second really poor. Only spent 40 minuets but booked and paid for 1 hour. The interior was half done. dirt on dashboard carpet still a mess. after contacting the company the cleaner said he would come back but it was in his time not are company time.”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to share your experience with us. We're truly sorry to hear that your recent service did not meet the high standards we aim for. We understand how disappointing it is to receive less than what you expected, especially after a positive first experience. We appreciate your feedback regarding the duration and quality of the clean, and we want to make things right. Although we do strive to accommodate our valeters' schedules, we recognize that timely communication is key in these situations. We're looking into this to ensure better service in the future. If you're open to it, please reach out to us directly at clean@freshcarvaleting.com so we can discuss your concerns further and work towards a satisfactory resolution. Thank you for your understanding. Warm regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 6 months ago

“Mo was very friendly on arrival and did a fantastic job with my car. I am a returning customer and will be back again. Many thanks!”

Helpful Report

Posted 6 months ago

Hello Caroline, Thank you so much for your kind words and fantastic review! We’re thrilled to hear that Mo provided friendly service and did a fantastic job with your car. It’s wonderful to have returning customers like you, and we truly appreciate your loyalty. We can’t wait to welcome you back for your next valet! Warm regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 6 months ago

Fresh Car - Mobile Car Valeting and SMART Repairs is rated 4.7 based on 2,235 reviews