Fresh Car - Mobile Car Valeting and SMART Repairs Reviews

Name: Fresh Car - Mobile Car Valeting and SMART Repairs
Address: 29 Stafford Street, Edinburgh, Edinburgh
Rating: 4.68

4.7 Rating 2,235 Reviews

92 %

of reviewers recommend Fresh Car - Mobile Car Valeting and SMART Repairs

Company Reviews

Metrics

Info

4.7

Based on 2,235 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0131 510 7800

Email:

clean@freshcarvaleting.com

Location:

29 Stafford Street,
Edinburgh
Edinburgh
EH3 7BJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from Shaun today. Did a brilliant job. My car is gleaming. Thankyou. Will definitely use again and highly recommend 🤩”

Helpful Report

Posted 3 months ago

Hello Sarah, Thank you so much for your fantastic review! We're thrilled to hear that Shaun did such an amazing job and left your car gleaming. Your kind words mean a lot to us, and we can't wait to serve you again in the future! Warm wishes, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 3 months ago

“I’m based in West Yorkshire, and my experience with Fresh has been nothing short of excellent. Their service, advice and attention to detail are second to none. From start to finish, they’ve gone above and beyond to help me — even sorting out a few customer support issues quickly and without any fuss. That said, it’s really my experience with the man on the ground here, Mike, that makes me give Fresh a full five stars. His work is meticulous, he’s punctual, and he clearly takes real pride in what he does. You can tell straight away that he genuinely cares about the results, not just the job. In terms of customer service, pricing and communication, everything’s been spot on — fair, transparent and friendly. Fresh made the whole process simple, and Mike made it exceptional.”

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Posted 3 months ago

Hello James, Thank you so much for your fantastic review! We're absolutely delighted to hear that your experience with Fresh has been excellent from start to finish. Mike truly is a gem, and it's wonderful to know his meticulous care and expertise made a difference for you. Your kind words about our customer service, pricing, and communication are greatly appreciated, and we strive to keep everything fair and transparent for our clients. We look forward to serving you again in the future! Warm wishes, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 3 months ago

“Mo did an absolutely incredible job on our (very dirty!) car - I was so impressed! Really good value for money and a great service!”

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Posted 3 months ago

Hello Anna, Thank you so much for your incredible review! We’re thrilled to hear that Mo impressed you with his hard work and that you found great value in our service. Your satisfaction truly means the world to us, and we look forward to keeping your car looking pristine in the future! Warm regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 3 months ago

“Mark did an amazing job cleaning my car - the interior of my car had gotten to a point due to working with young children where I felt too overwhelmed even thinking about cleaning it myself. He was so lovely and made me feel like there was no judgment along with doing an amazing cleaning job. My car is now spotless and so fresh. So happy, thank you!!”

Helpful Report

Posted 4 months ago

Hello Alicia, Thank you so much for your wonderful review! We're delighted to hear that Mark exceeded your expectations and made your car feel fresh and spotless again. It’s great to know that you felt comfortable throughout the process. Your happiness means everything to us, and we’re here whenever you need our services again! Warm regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 4 months ago

“Mo, who valeted my car was brilliant! Will definitely be a rerun customer”

Helpful Report

Posted 4 months ago

Hello Angela, Thank you so much for your amazing review! We're thrilled to hear that Mo did such a brilliant job with your car. Your willingness to become a return customer means the world to us, and we can’t wait to welcome you back for your next valeting session! Warm regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 4 months ago

“Had my car valeted today by Danny , made a great job especially the upholstery, looks like new again 😀”

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Posted 4 months ago

Hello there, Thank you so much for your fantastic review! We're thrilled to hear that Danny did such an amazing job with your car, especially the upholstery. It’s wonderful to know it looks like new again! Your feedback means a lot to us, and we can't wait to serve you again in the future. Warm regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 4 months ago

“Its always a pleasure to have Mark's services. Top man, and amazing level of detail and attention to his work. Cant recommend him high enough!”

Helpful Report

Posted 4 months ago

Hello Adam, Thank you so much for your kind words! We're thrilled to hear that you consistently enjoy Mark's services and appreciate the attention to detail he puts into his work. Your high recommendation means a lot to us, and we’re always here to provide you with top-notch service whenever you need it. Warm regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 4 months ago

“I recently had my car valeted by Mark, and I couldn’t be happier with the service. He arrived early, was friendly and chatty, and clearly takes pride in his work. The car looks and smells brand new — every detail was spotless, from the seats to the alloys. I paid a little extra for the dog hair removal, and it was absolutely worth it — you’d never know a dog had ever been in the car! Excellent value for money, and I wouldn’t hesitate to book with Mark again or recommend him to others.”

Helpful Report

Posted 4 months ago

Hello Paul, Thank you so much for your wonderful review! We’re delighted to hear that Mark provided such a top-notch service and that your car looks and smells brand new. Taking pride in our work and ensuring customer satisfaction are at the heart of what we do, and it’s fantastic to see that reflected in your experience. We appreciate your kind words and recommendation, and we look forward to serving you again in the future! Warm regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 4 months ago

“Shaun arrived on time. I ordered a full valet and he has managed to make a very dirty car look like it’s brand new. Great service, would recommend.”

Helpful Report

Posted 4 months ago

Hello, Thank you so much for your wonderful review! We're delighted to hear that Shaun was able to transform your car and provide you with such great service. Making your vehicle look brand new is what we strive for, and your recommendation means the world to us. We look forward to seeing you again for your next car valeting! Warm regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 4 months ago

“Richie was great, on time fantastic job”

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Posted 4 months ago

Hello Ian, Thank you for your fantastic feedback! We're so glad to hear that Richie provided great service and that you were pleased with the job he did. Timeliness and quality are top priorities for us, and it’s wonderful to see our team delivering on both fronts. We look forward to taking care of your car again in the future! Kind regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 4 months ago

“⭐️⭐️⭐️⭐️⭐️ Absolutely Outstanding Service! I recently had my car fully valeted inside and out by Teejay, and I honestly couldn’t be more impressed. The quality of work was exceptional — every inch of the car looks and feels brand new! The attention to detail was incredible, from the spotless interior to the gleaming exterior finish. Teejay’s customer service was second to none — friendly, professional, and genuinely passionate about delivering a first-class job. He went above and beyond to make sure everything was perfect, and it really shows in the results. I wouldn’t hesitate to recommend Teejay to anyone looking for a top-quality mobile valet. An absolutely brilliant experience from start to finish — thank you so much!”

Helpful Report

Posted 4 months ago

Hello LJ, Thank you for your fantastic review! We’re absolutely thrilled to hear that Teejay provided you with such outstanding service and that you were so impressed with the results. Our team takes great pride in their work, and it’s wonderful to know that Teejay's attention to detail and customer service made a lasting impression. Your recommendation means everything to us, and we can’t wait to welcome you back for your next car valet! Warm regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 4 months ago

“Wow! Kyle did an incredible job on my very dirty car. I would definately use this company again! Thank you”

Helpful Report

Posted 4 months ago

Hello Ali, Thank you for your amazing review! We're thrilled to hear that Kyle did such an incredible job on your car. Satisfaction is our goal, and your kind words truly motivate us to keep delivering top-notch service. We can’t wait to welcome you back for your next valeting! Best wishes, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 4 months ago

“I was recommended to Fresh Car and I'd happily recommend them to anyone I know! Great job, great communication friendly staff.”

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Posted 4 months ago

Hello Gary, Thank you so much for your glowing review! We’re delighted to hear that you were satisfied with our service and that our team made a positive impression. Your recommendation means the world to us! Looking forward to seeing you again soon! Best wishes, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 4 months ago

“Excellent full valet carried out by Mo. Attention to detail and a fantastic result!”

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Posted 4 months ago

Hello there, Thank you so much for your wonderful review! We're thrilled to hear that Mo delivered an excellent full valet with great attention to detail, resulting in such fantastic results. Your satisfaction is our top priority, and it’s rewarding to know that we met your expectations! We look forward to providing you with our services again in the future! Best wishes, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 4 months ago

“Absolutely fantastic service. Arrived on time, before starting covered aspects of the car that I particularly wanted to be covered. For the price and the how the car looks now worth every penny. I think I would still be there 24 hours later and still struggle to get it to that spec. Was recommended this company, and I definitely recommend them to anyone else.”

Helpful Report

Posted 4 months ago

Hello there, Thank you for the fantastic review! We’re so glad to hear that you had a wonderful experience and that our team was able to cater to your specific needs. It’s great to know that you found the service worth every penny and that a recommendation brought you to us! We truly appreciate your kind words and trust in our company. Looking forward to serving you again soon! Best wishes, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 4 months ago

“Very disappointing Paid for a signature valet Whitch is there top package Only half the process was carried out No clay bar No hand Polish No interior sanitised No head lining clean Engine bay half cleaned and full of streaks Wheels a mess Total joke do not use in south Yorkshire Fresh sided with the valeter M at first until i said i had cctv What happened to the customer is always right All i got was a £50 refund and a very poor job”

Helpful Report

Posted 4 months ago

Hello Mark, We’re truly sorry to hear about your disappointing experience with our service. It’s disheartening to know that we did not meet your expectations and that several aspects of your valet were not completed as promised. Your feedback is incredibly important to us, and we take it seriously. We’d like to clarify that we strive to ensure that every customer receives the quality service they deserve. We understand your frustration regarding the outcome, and it’s regrettable to learn that your concerns weren’t addressed as promptly as they should have been. It was not a case with siding with the franchise, The franchise advised us that they did complete all services advised within the package and that they had bodycam footage to show this on their end. The resolution or compensation must come directly from the franchise involved, We acted as an intermediary to ensure some form of resolution was met based on the information that was provided which is where a partial refund was then offered and provided. Thank you for bringing this to our attention, and we appreciate the opportunity to improve our services moving forward. Warm regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 4 months ago

“Great service. Really happy with the finished results. TeeJay was superb from start to finish.”

Helpful Report

Posted 4 months ago

Hello Jay, Thank you for your fantastic feedback! We're overjoyed to hear that you were happy with the results and that TeeJay provided superb service from start to finish. Your satisfaction is what we strive for, and we appreciate your kind words! Looking forward to serving you again soon! Best wishes, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 4 months ago

“Had mixed experiences with valeting companies in the past. My car was as big a challenge as you can imagine. Tackled with enthusiasm and a smile on their faces. Great job inside and out and inside upholstery I thought would never be cleaned. So highly recommend the company, especially if Joe is involved.”

Helpful Report

Posted 4 months ago

Hello Stephen, Thank you for your amazing review! We are delighted to hear that our team tackled your car with enthusiasm and achieved such fantastic results, especially with those tricky upholstery challenges. Your high recommendation means so much to us, and we're thrilled that Joe was able to make your experience even better. We can't wait to help you again in the future! Best wishes, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 4 months ago

“Absolutely shocking paid for a Signature Valet plus Disinfection first attempt other then wash the outside didn`t do anything else that was advertised and i paid for as for the interior looked ok when it was wet but dried out looking worse then before they done it. Sent someone else out to redo the valet interior still looks worse then before they done it as for the outside may have clayed the car and put spray on wax but certainly no Hand Polished Coat of hand polish carefully applied, with extra attention paid to areas of minor scratching Carnauba Wax No Superior Paint Treatment As with our Full Valet but with special attention to the paintwork. Surfaces treated with this treatment will not only have minor scratching and swirls removed, but have better gloss depth. 6 months protection as well as a showroom finish Enjoy exceptional resistance to environmental contaminants including salt, detergents, UV light, acid rain and industrial fallout NO Resistance Enhancement Enjoy exceptional resistance to environmental contaminants including salt, detergents, UV light, acid rain and industrial fallout NO Coat of Sealant Once the paintwork has been clayed, polished and then waxed, we will apply a coat of 12 month sealant. This sealant will hold the finish and make your car very easy to clean. Water will sheet like never before As on the second visit all this was supposed to been done as well as redo the interior in the Hr and half he was here and now they are trying to say the pictures I sent to them are from a different car not the one he worked on. Avoid do not use as you will not get what you pay for and all they offered was a 20% refund which wont even cover the cost of having to go somewhere else to have it done right”

Helpful Report

Posted 4 months ago

Hello Gareth, We’re sincerely sorry to hear about your disappointing experience with our service. It's disheartening to know that we did not meet the high standards we strive for, especially after multiple attempts to address your concerns. Your feedback is incredibly important to us, and we take it seriously. We understand your frustration regarding the results and the communication about the follow-up. We aim to provide a thorough and satisfactory service with every visit. We did send an alternative franchise to revisit and you advised you were still not happy with the results despite the valeter walking you around your car and making sure you were satisfied with the work he did before leaving to which you advised him that you were. Some of the photos you shared were from a different Vehicle to which you acknowledged was an error on your end, This is why the valeter was confused with some of the images shared. The partial refund that was offered was based on the vehicle drying and not coming up how you expected but there was no issues raised regarding the exterior service provided on the revisit. We are deeply sorry you felt the service fell short of your expectations. Thank you for bringing this to our attention. We hope to earn your trust back in the future. Warm regards, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 4 months ago

“Charles arrived on time and worked so hard for over 3 hours cleaning my car. He provided an excellent service and I would have no hesitation in seeking his service should I have need in the future.”

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Posted 4 months ago

Hello Sharon, Thank you so much for your wonderful review! We're thrilled to hear that Charles put in so much effort during your car's cleaning and that you were pleased with his excellent service. Your trust in us means the world, and we look forward to assisting you again whenever you need! Best wishes, Team Fresh Car - Mobile Car Valeting and SMART Repairs

Posted 4 months ago

Fresh Car - Mobile Car Valeting and SMART Repairs is rated 4.7 based on 2,235 reviews