Frazier Jones Wine Merchants Reviews

Name: Frazier Jones Wine Merchants
Address: 2 Stirling Road, Solihull, Shirley, Birmingham, Solihull
Rating: 4.90

4.9 Rating 1,115 Reviews

98 %

of reviewers recommend Frazier Jones Wine Merchants

4.9

Based on 1,115 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Frazier Jones Wine Merchants:

Fraziers are one of the leading wine merchants in the Midlands, with a Wine warehouse in Shirley, near Solihull. We serve both private customers and wholesale businesses and thanks to our eclectic range of stock our customers come from all over the world.

We’re looking forward to serving the local and wider wine buying public for many years – and generations – to come.

Visit Website

Phone:

03300550022

Email:

customerservices@frazierjones.wine

Location:

2 Stirling Road,
Solihull, Shirley,
Birmingham
Solihull
B90 4NE

Frazier Jones Wine Merchants 5 star review on 21st August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service.”

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Posted 2 years ago

“Good service slightly let down by Parcelforce who didn't deliver until 2 days after the promised day.”

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Posted 2 years ago

“Fast delivery. Well packed and reasonable prices”

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Posted 2 years ago

“Large selection of wines from budget to break the bank, something for everyone with fast reliable delivery. What's not to like?”

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Posted 2 years ago

“Order placed without any problems delivered next day excellent service with good wine too”

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Posted 2 years ago

“Wine is ok but ParcelForce delivery was hopeless. Wine wasn't delivered to me but to another address, half a mile away. Fortunately, the nice folks who took it were honest otherwise we would have been up the creek. They came round and put a note through our door and we went round to collect it. And the 'proof of delivery' on the ParcelForce tracking website was a black rectangle. Hopeless service for a box worth £450. Fraziers should look again at their service and change their shipper.”

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Posted 2 years ago

Thank you so much for your feedback. I am sorry to hear ParcelForce did not deliver your wine properly and that it was delivered to another address. We were also very disappointed to see the 'proof of delivery' on the ParcelForce tracking website was a black rectangle - this is not acceptable. Your feedback is invaluable to us; we want to ensure our customers have the best possible experience with our services. Thank you again for taking the time to provide us with your feedback. We are reviewing our carrier, and this incident will form a part of that process. Thank you again.

Posted 2 years ago

“Excellent price and delivery.”

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Posted 2 years ago

“Can’t thank you enough for your customer service . Order delivered in packaging where there was no chance of damage. Opened one bottle which was as good as we expected . We will use you again!”

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Posted 2 years ago

“Absolutely brilliant service. I made two phone calls before placing an order and both were answered with concise, knowledgeable information. Placed my order at midday and received the goods the following day. Could not be better. This is definitely a wine merchant you want to be dealing with.”

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Posted 2 years ago

“Standard package size holds three bottles so... always order in threes! Excellent selection and service.”

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Posted 2 years ago

“Fantastic fast delivery. Great choice. Great quality. Will use again!”

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Posted 2 years ago

“The speed and ease of service was excellent. Let down by the Royal Mail since we could not track the delivery which arrived 3 days later than stated. Other than this, extremely happy with everything.”

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Posted 2 years ago

“I purchase regularly from Frazier. For the first time, I had a problem with a damaged package & broken bottles. When I rang and explained, the issue was dealt with immediately”

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Posted 2 years ago

“Delicious wine, fairly rapidly delivered except for strike action affecting it being as fast as it could.”

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Posted 2 years ago

“Easy ordering, quick delivery...all in all, a great service!”

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Posted 2 years ago

“Good quantity of choice and detailed description. Fast delivery, arrived when they said would arrive. Will definitely use again. Great service.”

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Posted 2 years ago

“Service is as good as the wine ordered fantastic”

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Posted 2 years ago

“Such incredible wines on offer, which were sent incredibly quickly and the delivery driver was so lovely and friendly.”

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Posted 2 years ago

“faultless serviice”

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Posted 2 years ago

“Your company is one of the few places I can find Poire Williams brandy. You have a great selection of products and delivery is always speedy. My only reason for giving 4 stars and not 5 is that you offer bulk discounts for wine purchases but nothing on sprints which is a shame.”

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Posted 2 years ago

Frazier Jones Wine Merchants is rated 4.9 based on 1,115 reviews