Login
Start Free Trial Are you a business? Click Here

Frazier Jones Wine Merchants Reviews

4.9 Rating 1,115 Reviews
98 %
of reviewers recommend Frazier Jones Wine Merchants
4.9
Based on 1,115 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Frazier Jones Wine Merchants Reviews

About Frazier Jones Wine Merchants:

Fraziers are one of the leading wine merchants in the Midlands, with a Wine warehouse in Shirley, near Solihull. We serve both private customers and wholesale businesses and thanks to our eclectic range of stock our customers come from all over the world.

We’re looking forward to serving the local and wider wine buying public for many years – and generations – to come.

Visit Website

Phone:

03300550022

Email:

customerservices@frazierjones.wine

Location:

2 Stirling Road,
Solihull, Shirley,
Birmingham
Solihull
B90 4NE

Excellent service.
Helpful Report
Posted 2 years ago
Good service slightly let down by Parcelforce who didn't deliver until 2 days after the promised day.
Helpful Report
Posted 2 years ago
Fast delivery. Well packed and reasonable prices
Helpful Report
Posted 2 years ago
Large selection of wines from budget to break the bank, something for everyone with fast reliable delivery. What's not to like?
Helpful Report
Posted 2 years ago
Order placed without any problems delivered next day excellent service with good wine too
Helpful Report
Posted 2 years ago
Wine is ok but ParcelForce delivery was hopeless. Wine wasn't delivered to me but to another address, half a mile away. Fortunately, the nice folks who took it were honest otherwise we would have been up the creek. They came round and put a note through our door and we went round to collect it. And the 'proof of delivery' on the ParcelForce tracking website was a black rectangle. Hopeless service for a box worth £450. Fraziers should look again at their service and change their shipper.
Helpful Report
Posted 2 years ago
Thank you so much for your feedback. I am sorry to hear ParcelForce did not deliver your wine properly and that it was delivered to another address. We were also very disappointed to see the 'proof of delivery' on the ParcelForce tracking website was a black rectangle - this is not acceptable. Your feedback is invaluable to us; we want to ensure our customers have the best possible experience with our services. Thank you again for taking the time to provide us with your feedback. We are reviewing our carrier, and this incident will form a part of that process. Thank you again.
Posted 2 years ago
Excellent price and delivery.
Helpful Report
Posted 2 years ago
Can’t thank you enough for your customer service . Order delivered in packaging where there was no chance of damage. Opened one bottle which was as good as we expected . We will use you again!
Helpful Report
Posted 2 years ago
Absolutely brilliant service. I made two phone calls before placing an order and both were answered with concise, knowledgeable information. Placed my order at midday and received the goods the following day. Could not be better. This is definitely a wine merchant you want to be dealing with.
Helpful Report
Posted 2 years ago
Standard package size holds three bottles so... always order in threes! Excellent selection and service.
Helpful Report
Posted 2 years ago
Fantastic fast delivery. Great choice. Great quality. Will use again!
Helpful Report
Posted 2 years ago
The speed and ease of service was excellent. Let down by the Royal Mail since we could not track the delivery which arrived 3 days later than stated. Other than this, extremely happy with everything.
Helpful Report
Posted 2 years ago
I purchase regularly from Frazier. For the first time, I had a problem with a damaged package & broken bottles. When I rang and explained, the issue was dealt with immediately
Helpful Report
Posted 2 years ago
Delicious wine, fairly rapidly delivered except for strike action affecting it being as fast as it could.
Helpful Report
Posted 2 years ago
Easy ordering, quick delivery...all in all, a great service!
Helpful Report
Posted 2 years ago
Good quantity of choice and detailed description. Fast delivery, arrived when they said would arrive. Will definitely use again. Great service.
Helpful Report
Posted 2 years ago
Service is as good as the wine ordered fantastic
Helpful Report
Posted 2 years ago
Such incredible wines on offer, which were sent incredibly quickly and the delivery driver was so lovely and friendly.
Helpful Report
Posted 2 years ago
faultless serviice
Helpful Report
Posted 2 years ago
Your company is one of the few places I can find Poire Williams brandy. You have a great selection of products and delivery is always speedy. My only reason for giving 4 stars and not 5 is that you offer bulk discounts for wine purchases but nothing on sprints which is a shame.
Helpful Report
Posted 2 years ago
Frazier Jones Wine Merchants is rated 4.9 based on 1,115 reviews