Frazier Jones Wine Merchants Reviews

Name: Frazier Jones Wine Merchants
Address: 2 Stirling Road, Solihull, Shirley, Birmingham, Solihull
Rating: 4.89

4.9 Rating 1,166 Reviews

98 %

of reviewers recommend Frazier Jones Wine Merchants

4.9

Based on 1,166 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Frazier Jones Wine Merchants:

Fraziers are one of the leading wine merchants in the Midlands, with a Wine warehouse in Shirley, near Solihull. We serve both private customers and wholesale businesses and thanks to our eclectic range of stock our customers come from all over the world.

We’re looking forward to serving the local and wider wine buying public for many years – and generations – to come.

Visit Website

Phone:

03300550022

Email:

customerservices@frazierjones.wine

Location:

2 Stirling Road,
Solihull, Shirley,
Birmingham
Solihull
B90 4NE

Frazier Jones Wine Merchants 5 star review on 21st August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“everything was great except the delivery instruction were not followed, they just dumped it at my front door and not at the requested place , so was sat there all day for anyone to take”

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Posted 2 weeks ago

“Fast, friendly service as always. Items well packed. All primed for the incoming celebration!!”

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Posted 2 months ago

“Best wine so far from Frazier's is famille Gonnet.”

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Posted 4 months ago

“Web site good and the information about my delivery excellent. Only thing wrong was the driver delivered it to wrong house. My neighbour brought it down that night.”

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Posted 6 months ago

“Good choice of wine - just wish the order value for free delivery was less !”

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Posted 6 months ago

“Don't assume that the delivery people are reliable”

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Posted 8 months ago

“Very well packaged, because of this though you loose the bottles container. Not a problem unless it's a gift.”

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Posted 8 months ago

“Excellent service. Delivery quick and safely packaged.”

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Posted 11 months ago

“There was an issue with this order in that the delivery company took the consignment to Shneffiled whne they should have delivered it to Southampton. The error was in the Postcode in that it had be written as S18 2FWQ - ie the letter O was missing. However, this was preceded by the word SOUTHAMPTON WHICH should have alerted the carrier. I was advised by email on the Friday, last week that the congnment had been delivered but I could find it nowhere. Thisa was finally resolvewd and delivered yesterday.No email was sent that it was out for delivery nort that iot had been delivered. Luckily IU went around the back of the house and found in the evening. Probably not your fault. Wine is excellent and I have no issues with your comnany, especaially, as you have offered to refund the postage charge.”

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Posted 11 months ago

“Good stock, reasonable prices, swift delivery.”

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Posted 1 year ago

“The ordering process was absolutely fine but as usual the problem depends on delivery, which as per norms nowadays it was a day late. Which prevented from getting 5 stars.”

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Posted 1 year ago

“Efficient purchase and delivery of Kopke 10 year old tawny port”

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Posted 1 year ago

“Items delivered quickly”

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Posted 1 year ago

“Found the website difficult to navigate and find the wine I wanted to order initially but it became easier. Ordering and delivery all worked well. Alan”

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Posted 1 year ago

“Always good service”

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Posted 1 year ago

“Good service but pricing is high, particularly due to excessive delivery charges”

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Posted 1 year ago

“I was looking online for a particular wine I had tried recently. It showed that Frazier had that wine and I thought Idorder 3 bottles. I continued browsing and saw the quality and value of their white wines and thought that I would continue and order a box of different wines to taste and hopefully enjoy. The wines I have enjoyed so far have been beautiful with lovely taste and aromas. This is an honest review and I have to say what took the edge off was the delivery cha. He rang the bell and I answered, spoke to him and went to let him in. I live on the upper floor of an apartment of 12. The chap put the box at the gate of the gardens and left me to deal with a very heavy box.”

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Posted 1 year ago

“Wine is fine, Delivery not so good , we waited in all day on the said delivery date and delivery turn up next day. Very poor when you are sent a delivery time and date and it is not kept or sent a message to say it would not arrive.”

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Posted 1 year ago

“Good service. Provided the wine/year I wanted”

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Posted 1 year ago

“Can't rate the wine (Almaviva 2015), as I haven't yet tried this particular vintage. Price was outstanding, especially considering the scarcity and a 100pt rating from Suckling. Delivery was prompt (ordered Friday evening; despatched Monday; delivered to my front door Tuesday morning). Slightly surprised that the six bottles were not in their original wood case, but were instead packed in a flimsy cardboard carton with no protective packaging. Still, they all arrived intact, in their original paper wrapping, so the gods were with us this time.”

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Posted 1 year ago

Dear Jan, Thank you for taking the time to share your feedback regarding your recent purchase of Almaviva 2015. We’re delighted to hear that your delivery experience was prompt and efficient. Our team works diligently to ensure timely delivery, and we’re pleased that your order reached your front door within the expected timeframe and that all six bottles arrived intact. We also appreciate your thoughtful comments and would like to address your concern regarding packaging and delivery. At our company, we prioritize sustainability and eco-friendliness. Therefore, all orders dispatched by our nominated courier are thoughtfully repackaged into our eco-friendly mailsafe boxes, complete with compostable bottle inners. While we understand your preference for original wood cases, our current courier guidelines do not allow us to send wooden boxes. Rest assured, we are actively exploring options to rectify this in the future. We value your patronage and hope you enjoy your Almaviva 2015. If you have any further questions or require assistance, please don’t hesitate to reach out to our customer service team, customerservices@frazierswine.co.uk Warm regards Frazier's Wine Merchants

Posted 1 year ago

Frazier Jones Wine Merchants is rated 4.9 based on 1,166 reviews