Frazier Jones Wine Merchants Reviews

Name: Frazier Jones Wine Merchants
Address: 2 Stirling Road, Solihull, Shirley, Birmingham, Solihull
Rating: 4.90

4.9 Rating 1,108 Reviews

98 %

of reviewers recommend Frazier Jones Wine Merchants

4.9

Based on 1,108 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Frazier Jones Wine Merchants:

Fraziers are one of the leading wine merchants in the Midlands, with a Wine warehouse in Shirley, near Solihull. We serve both private customers and wholesale businesses and thanks to our eclectic range of stock our customers come from all over the world.

We’re looking forward to serving the local and wider wine buying public for many years – and generations – to come.

Visit Website

Phone:

03300550022

Email:

customerservices@frazierjones.wine

Location:

2 Stirling Road,
Solihull, Shirley,
Birmingham
Solihull
B90 4NE

Frazier Jones Wine Merchants 5 star review on 21st August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have bought from Frazier's before - a particular wine - and Frazier's offered best price. This time, buying the same wine, Frazier's wasn't quite the best price but we decided to stay with you because service last time was very good. It was very good again. The wine arrived safely, as promised. The carrier was very good too. The whole process was simply good! (The wine is excellent too 🍷) Thank you.”

Helpful Report

Posted 11 months ago

“I must express my deep disappointment from my interaction with this company, particularly during my phone conversation with them. When I called to discuss an issue I had with my recent purchase, I expected a level of professionalism and empathy regarding my dissatisfaction. Unfortunately, the response I received was far from satisfactory. The individual I spoke with displayed a dismissive attitude and responded with a curt and insensitive remark: "So what!” This type of response is not only unprofessional but also unacceptable in customer service interactions. As a paying customer, I expect to be treated with respect and courtesy. After emailing their head office, I received a response which again confirmed my opinion of this company. Instead of addressing my complaint with professionalism and understanding, I was met with a dismissive and defensive response. The manner in which they handled my complaint was anything but satisfactory. Rather than acknowledging my concerns and offering a solution, they chose to question my understanding. Instead of taking responsibility for ensuring customer satisfaction, they shifted the blame onto me. Overall, my experience has left me deeply dissatisfied with their customer service and handling of complaints. I expected better from a company that claims to prioritize quality and customer satisfaction. Unfortunately, I cannot recommend to others based on this experience.”

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Posted 1 year ago

“Liked the packaging, will be using Fraziers for our next order”

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Posted 3 months ago

“Excellent service,large selection of excellent wines.”

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Posted 5 months ago

“Great I'd like to order again please”

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Posted 5 months ago

“Very professional business = quick, friendly and yummy wine 🍷 🥂 👌 = Thank you very much 😊”

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Posted 6 months ago

“Excellent fast service”

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Posted 7 months ago

“A good selection of wines coupled with keen prices and fast delivery......I'll drink to that”

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Posted 9 months ago

“Received my Order extremely fast Fabulous secure packaging Highly delighted with Fraziers Wine Merchants and will most certainly use them again”

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Posted 10 months ago

“Excellent service good price quick delivery”

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Posted 10 months ago

“beautifully packed for safe transit, very impressed”

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Posted 10 months ago

“Super fast & amazing service! 10/10, A+”

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Posted 10 months ago

“Delivery was very quick. Been looking for a good non alcoholic wine for some time. Had this wine in a restaurant then ordered more from Fraziers. Pricing was very good and great service.”

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Posted 11 months ago

“Fast delivery and lovely wine. Will definitely be back for another order. Thank you”

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Posted 11 months ago

“Decent wines at very competitive prices, plus a volume discount when buying 6 or more. Recommended.”

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Posted 11 months ago

“Super fast delivery!”

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Posted 1 year ago

“Ordered online and collected a crate this week. half a new Shiraz to try and the rest Snapper Rock Sauvignon Blanc, which is our favourite white wine. Enjoyable conversation with the memebr of staff who served me.”

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Posted 1 year ago

“Competetive pricing, excellent delivery, superior packaging. A class act”

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Posted 1 year ago

“I am sure the wine is lovely. Unfortunately it appears the delivery driver left it on my doorstep not my safe place. And if course it walked!! Waiting to see how this gets resolved.”

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Posted 1 year ago

“Very good dealer, very fast service”

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Posted 1 year ago

Frazier Jones Wine Merchants is rated 4.9 based on 1,108 reviews