Frazier's Wine Merchants Reviews

Name: Frazier's Wine Merchants
Address: 2, Stirling Road, Solihull, Shirley
Rating: 4.90

4.9 Rating 846 Reviews

98 %

of reviewers recommend Frazier's Wine Merchants

4.9

Based on 846 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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About Frazier's Wine Merchants:

Fraziers are one of the leading wine merchants in the Midlands, with a Wine warehouse in Shirley, near Solihull. We serve both private customers and wholesale businesses and thanks to our eclectic range of stock our customers come from all over the world.

We’re looking forward to serving the local and wider wine buying public for many years – and generations – to come.

Visit Website

Phone:

01217043415

Email:

customerservices@frazierswine.co.uk

Location:

2, Stirling Road, Solihull
Shirley
B90 4NE

Frazier's Wine Merchants 5 star review on 4th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I must express my deep disappointment from my interaction with this company, particularly during my phone conversation with them. When I called to discuss an issue I had with my recent purchase, I expected a level of professionalism and empathy regarding my dissatisfaction. Unfortunately, the response I received was far from satisfactory. The individual I spoke with displayed a dismissive attitude and responded with a curt and insensitive remark: "So what!” This type of response is not only unprofessional but also unacceptable in customer service interactions. As a paying customer, I expect to be treated with respect and courtesy. After emailing their head office, I received a response which again confirmed my opinion of this company. Instead of addressing my complaint with professionalism and understanding, I was met with a dismissive and defensive response. The manner in which they handled my complaint was anything but satisfactory. Rather than acknowledging my concerns and offering a solution, they chose to question my understanding. Instead of taking responsibility for ensuring customer satisfaction, they shifted the blame onto me. Overall, my experience has left me deeply dissatisfied with their customer service and handling of complaints. I expected better from a company that claims to prioritize quality and customer satisfaction. Unfortunately, I cannot recommend to others based on this experience.”

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Posted 3 weeks ago

“Absolutely VILLAINOUSLY stained and foxed label of premium wine supplied. In no way acceptable. Fraziers should be ashamed for trying to pull this shabby deception. I am appalled at this nefarious practise.”

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Posted 1 month ago

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Dear Mr Imrie, Thank you for taking the time to share your feedback with us. We sincerely apologise for the inconvenience caused by the condition of the wine you received. Please allow us to address your concerns. The wine in question was part of a private collection, and we are acting as the agent in their sale. As indicated in the product description on our website, these bottles may exhibit damaged and or stained labels and capsules due to their age and provenance. We understand that this may not meet your expectations, and for that, we apologise. Our intention is never to deceive our customers, and we appreciate your candid feedback. We have updated the photos of the private collection wines to better improve the communication regarding the condition of these unique offerings. Our customer service team have been in contact with you to resolve this issue. We value your patronage and hope to have the opportunity to serve you better in the future. Sincerely, Frazier’s Wine

Posted 1 month ago

“The ordered bottle had an older label on the website. But the delivered item was the latest label. Hence an inferior product, not what I was looking for.”

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Posted 2 months ago

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Dear Mr Donaldson, Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused by the outdated label displayed on our website. We understand how important accurate product information is to our customers. The Canadian Club label/range was rebranded in 2018, resulting in the latest design. We appreciate your feedback and will take steps to ensure that our online images are up to date moving forward. Rest assured that the product you received is of the highest quality, despite the label difference. If you have any further concerns or questions, please feel free to reach out to our customer service team, customerservices@frazierswine.co.uk . Thank you for choosing our brand, and we hope to serve you better in the future.

Posted 2 months ago

“Wine is ok but ParcelForce delivery was hopeless. Wine wasn't delivered to me but to another address, half a mile away. Fortunately, the nice folks who took it were honest otherwise we would have been up the creek. They came round and put a note through our door and we went round to collect it. And the 'proof of delivery' on the ParcelForce tracking website was a black rectangle. Hopeless service for a box worth £450. Fraziers should look again at their service and change their shipper.”

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Posted 9 months ago

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Thank you so much for your feedback. I am sorry to hear ParcelForce did not deliver your wine properly and that it was delivered to another address. We were also very disappointed to see the 'proof of delivery' on the ParcelForce tracking website was a black rectangle - this is not acceptable. Your feedback is invaluable to us; we want to ensure our customers have the best possible experience with our services. Thank you again for taking the time to provide us with your feedback. We are reviewing our carrier, and this incident will form a part of that process. Thank you again.

Posted 9 months ago

“Ordered some Time ago - not yet received and no communication”

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Posted 10 months ago

“Been sent an invitation to write about a review about my recent purchase which hasn’t arrived yet!!? I have emailed the customer services at Fraziers and had zero response. All in all not a great experience and the purchase was for a significant birthday which will now be a belated present so all in all not good at all.”

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Posted 1 year ago

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Paul, Apologies if you did receive our communication, we have been on the case and there was a misdelivery on Parcel Force's part. I understand that that has been resolved and the wine is now with you. Thank you for your custom,

Posted 1 year ago

Frazier's Wine Merchants is rated 4.9 based on 846 reviews